Abuse citation flag

Overview

Address
4920 NORTH KENMORE, CHICAGO, IL 60640
Phone
7737692700
Certified beds
310
Avg daily residents
191 (62% of beds filled)
Ownership
For-profit LLC
Provider type
Medicare and Medicaid
Medicare/Medicaid since
1996-08-01
Setting
Urban
1 /5
CMS Overall Rating

CMS 5-Star Ratings

CMS rates every Medicare/Medicaid-certified nursing home on four domains. The Overall rating is driven primarily by Health Inspection results, then adjusted up or down by Staffing and Quality Measures.

Overall Rating
Composite of Health Inspection, Staffing, and Quality Measures.
1/5
Health Inspection
Based on the three most recent standard surveys, with more weight on recent results.
1/5
Staffing
Weighted combination of RN and total nurse staffing hours per resident per day, case-mix adjusted.
1/5
Quality Measures
15 resident-level quality measures split between long-stay and short-stay (post-acute) residents.
Data not available — PBJ submission issue.
1/5
Quality Measures breakdown
Long-Stay Quality Measures 1/5 Data not available — PBJ submission issue.
Short-Stay Quality Measures Data not available — PBJ submission issue.

Staffing & Workforce

Direct-care staffing is the strongest operational driver of quality in nursing homes. Values are hours per resident per day, derived from payroll-based journal (PBJ) submissions. "Case-mix" adjusts for resident acuity; "Adjusted" is the CMS rating-input value.

Role Reported Case-mix expected Adjusted Federal floor
Total nurse
All nursing staff combined: RN + LPN + Aide
2.86 5.10 2.16 ≥ 3.48 Below floor
Registered Nurse (RN)
Licensed RN hours. Strongest driver of clinical outcomes.
0.42 0.89 0.32 ≥ 0.55 Below floor
Licensed Practical Nurse (LPN)
LPN/LVN hours. Often handles medication administration.
0.74 1.13 0.56
Nurse aide
CNA hours. Bulk of direct resident care — bathing, feeding, mobility.
1.70 3.07 1.29
Licensed (RN + LPN)
Combined licensed nurse coverage.
1.16
Physical therapist
Rehabilitation therapist hours — important for post-acute / rehab admissions.
0.02

Federal minimums (phasing in under the CMS 2024 minimum staffing rule) shown for reference. RN: 0.55 hrs/resident/day. Total nurse: 3.48 hrs/resident/day.

Weekend staffing

Total nurse (weekend)
2.51
hrs / resident / day
RN (weekend)
0.40
hrs / resident / day
Total nurse (adjusted, weekend)
1.90
hrs / resident / day

Weekend under-staffing is a common quality-of-care concern — adverse events are more frequent when licensed coverage drops.

Staff turnover

Total nursing staff turnover
40.1%
annual
RN turnover
61.3%
annual
Administrators departed
1
last 12 months

Resident acuity

Nursing Case-Mix Index
1.81
higher acuity than avg
Case-Mix Index Ratio
1.31
facility / state ratio

Health Inspections

CMS weights three inspection cycles to compute the Health Inspection rating: the most recent (50%), the second most recent (33%), and the oldest (17%). Each standard-survey deficiency is assigned a score based on scope and severity; complaint-survey findings and revisit scores are added to produce the cycle total.

Cycle Date Total defs. Standard Complaint Deficiency score Revisits Total score
Cycle 1 (most recent) 2025-04-03 35 16 20 272 1 272
Cycle 2/3 (prior) 2024-02-29 47 7 40 355 1 355
Total weighted health score
292.8
lower is better

Deficiencies (100)

Individual survey findings. Scope/severity uses the CMS A–L matrix: letters further down the alphabet indicate greater harm and wider scope, up through J–L (immediate jeopardy).

91 D/E/F Actual harm — potential for minor
8 G/H/I Actual harm
1 J/K/L Immediate jeopardy
Tag Description Scope/Severity Survey date Corrected
0554 Allow residents to self-administer drugs if determined clinically appropriate. D 2025-11-20 2025-12-18
0583 Keep residents' personal and medical records private and confidential. D 2025-11-20 2025-12-18
0684 Provide appropriate treatment and care according to orders, resident’s preferences and goals. D 2025-11-20 2025-12-18
0814 Dispose of garbage and refuse properly. E 2025-11-20 2025-12-18
0580 Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. D 2025-09-23 2025-10-15
0609 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. D 2025-09-23 2025-10-15
0610 Respond appropriately to all alleged violations. D 2025-09-23 2025-10-15
0689 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. G 2025-09-23 2025-10-15
0600 Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. G 2025-08-06 2025-09-08
0726 Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. G 2025-08-06 2025-09-08
0600 Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. D 2025-07-21 2025-08-06
0600 Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. D 2025-07-18 2025-09-08
0609 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. D 2025-07-18 2025-09-08
0776 Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them. G 2025-07-18 2025-09-08
0689 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. D 2025-06-20 2025-07-03
0600 Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. D 2025-04-17 2025-05-01
0609 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. D 2025-04-17 2025-05-01
0550 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. D 2025-04-03 2025-04-17
0584 Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. D 2025-04-03 2025-04-17
0641 Ensure each resident receives an accurate assessment. D 2025-04-03 2025-04-17
0658 Ensure services provided by the nursing facility meet professional standards of quality. D 2025-04-03 2025-04-17
0677 Provide care and assistance to perform activities of daily living for any resident who is unable. D 2025-04-03 2025-04-17
0686 Provide appropriate pressure ulcer care and prevent new ulcers from developing. D 2025-04-03 2025-04-17
0689 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. E 2025-04-03 2025-04-17
0690 Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. D 2025-04-03 2025-04-17
0693 Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. D 2025-04-03 2025-04-17
0732 Post nurse staffing information every day. F 2025-04-03 2025-04-17
0761 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. D 2025-04-03 2025-04-17
0812 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F 2025-04-03 2025-04-17
0865 Have a plan that describes the process for conducting QAPI and QAA activities. F 2025-04-03 2025-04-17
0867 Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. F 2025-04-03 2025-04-17
0908 Keep all essential equipment working safely. D 2025-04-03 2025-04-17
0944 Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program. F 2025-04-03 2025-04-17
0622 Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. D 2025-03-28 2025-04-11
0842 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. D 2025-03-28 2025-04-11
0689 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. D 2025-03-21 2025-04-03
0760 Ensure that residents are free from significant medication errors. D 2025-02-26 2025-03-07
0925 Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. D 2025-02-18 2025-02-26
0657 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. D 2025-01-15 2025-01-22
0689 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. D 2025-01-15 2025-01-22
0684 Provide appropriate treatment and care according to orders, resident’s preferences and goals. D 2024-12-20 2025-01-03
0725 Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. D 2024-12-20 2025-01-03
0552 Ensure that residents are fully informed and understand their health status, care and treatments. D 2024-11-21 2024-12-13
0600 Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. G 2024-11-21 2024-12-13
0609 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. D 2024-11-21 2024-12-13
0610 Respond appropriately to all alleged violations. D 2024-11-21 2024-12-13
0641 Ensure each resident receives an accurate assessment. D 2024-11-21 2024-12-13
0689 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. G 2024-11-21 2024-12-13
0689 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. D 2024-10-18 2024-11-01
0584 Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. D 2024-10-10 2024-11-01

Showing 50 most recent of 100. See the All Data CSV for the full list.

Penalties (6)

Fines issued
5
last 3 years
Total fines
$149,598
Payment denials
1
Date Type Fine amount
2023-11-19 Fine $8,336
2023-09-15 Fine $10,258
2023-03-17 Fine $13,356
2024-11-21 Fine $22,588
2025-07-18 Fine $95,060
2025-07-18 Payment Denial

Source: CMS Nursing Home Penalties.

Financial Health (FY 2023)

Payer mix (share of resident days)

Medicare 5.5% Medicaid 91.4% Other 3.0%

Operating performance

Operating Margin
-16.2%
Total Margin
-12.0%
Occupancy Rate
64.6%

Revenue & costs

Net Patient Revenue
$19.2M
Total Costs
$1.3M
Net Income
-$2.4M

Balance sheet

Total Assets
$3.6M
Total Liabilities
$7.0M
Fund Balance
-$3.4M
Current Ratio
0.44

Source: CMS SNF Cost Report (FY 2023). Cost report data lags by ~2 years.

Ownership & Corporate Structure

Chain: COMPLETE CARE

Chain ID
157
Facilities in chain
85
Legal business name
UPTOWN CARE AND REHABILITATION CENTER LLC
Chain-average star ratings (for peer context)
Overall
3.2
Health
2.7
Staffing
2.5
QM
4.4

Owner / manager organizations (1)

Organization Role Association
NJ CHICAGO OPCO HOLDCO LLC 5% OR GREATER DIRECT OWNERSHIP INTEREST since 06/29/2021

Owner / manager individuals (4)

Name Role Association
HELMAN, YOSEF 5% OR GREATER INDIRECT OWNERSHIP INTEREST since 06/29/2021
SILVERBERG, NISANEL 5% OR GREATER INDIRECT OWNERSHIP INTEREST since 06/29/2021
SILVERBERG, NISANEL CORPORATE OFFICER since 06/29/2021
HELMAN, YOSEF W-2 MANAGING EMPLOYEE since 06/29/2021

Source: CMS Nursing Home Ownership. Percent ownership is rarely disclosed — CMS only requires it for specific roles.

Facility Features

CCRC
No
Hospital-based
No
Resident / family council
Resident
Sprinkler systems
Yes
Abuse citation flag
Yes — last 2 cycles
Methodology & sources

Full methodology →

All Data

Every labeled field shipped for this facility by CMS. No national median or percentile context is available for SNFs in the current release.

Download CSV

Show 112 rows
Source Metric Value Raw key
Cost Report Current Ratio 0.44 metrics.current_ratio
Cost Report fiscal_year 2,023 fiscal_year
Cost Report Medicaid Day Share (%) 91.4% metrics.medicaid_day_share
Cost Report Medicare Day Share (%) 5.5% metrics.medicare_day_share
Cost Report Net Income ($) $-2,395,853 metrics.net_income
Cost Report Net Patient Revenue ($) $19,205,461 metrics.net_patient_revenue
Cost Report Occupancy Rate (%) 64.6% metrics.occupancy_rate
Cost Report Operating Margin (%) -16.2% metrics.operating_margin
Cost Report Total Assets ($) $3,595,811 metrics.total_assets
Cost Report Total Costs ($) $1,284,905 metrics.total_costs
Cost Report Total Fund Balances ($) $-3,391,788 metrics.fund_balance
Cost Report Total Liabilities ($) $6,987,599 metrics.total_liabilities
Cost Report Total Margin (%) -12.0% metrics.total_margin
Provider Information Abuse Icon Y Abuse Icon
Provider Information Adjusted LPN Staffing Hours per Resident per Day 0.55919 Adjusted LPN Staffing Hours per Resident per Day
Provider Information Adjusted Nurse Aide Staffing Hours per Resident per Day 1.28875 Adjusted Nurse Aide Staffing Hours per Resident per Day
Provider Information Adjusted RN Staffing Hours per Resident per Day 0.31674 Adjusted RN Staffing Hours per Resident per Day
Provider Information Adjusted Total Nurse Staffing Hours per Resident per Day 2.16468 Adjusted Total Nurse Staffing Hours per Resident per Day
Provider Information Adjusted Weekend Total Nurse Staffing Hours per Resident per Day 1.90373 Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
Provider Information Administrator turnover footnote Administrator turnover footnote
Provider Information Automatic Sprinkler Systems in All Required Areas Yes Automatic Sprinkler Systems in All Required Areas
Provider Information Average Number of Residents per Day 190.9 Average Number of Residents per Day
Provider Information Average Number of Residents per Day Footnote Average Number of Residents per Day Footnote
Provider Information Case-Mix LPN Staffing Hours per Resident per Day 1.13076 Case-Mix LPN Staffing Hours per Resident per Day
Provider Information Case-Mix Nurse Aide Staffing Hours per Resident per Day 3.07316 Case-Mix Nurse Aide Staffing Hours per Resident per Day
Provider Information Case-Mix RN Staffing Hours per Resident per Day 0.89129 Case-Mix RN Staffing Hours per Resident per Day
Provider Information Case-Mix Total Nurse Staffing Hours per Resident per Day 5.09521 Case-Mix Total Nurse Staffing Hours per Resident per Day
Provider Information Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day 4.49089 Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
Provider Information Chain Average Health Inspection Rating 2.7 Chain Average Health Inspection Rating
Provider Information Chain Average Overall 5-star Rating 3.2 Chain Average Overall 5-star Rating
Provider Information Chain Average QM Rating 4.4 Chain Average QM Rating
Provider Information Chain Average Staffing Rating 2.5 Chain Average Staffing Rating
Provider Information Chain ID 157 Chain ID
Provider Information Chain Name COMPLETE CARE Chain Name
Provider Information City/Town CHICAGO City/Town
Provider Information CMS Certification Number (CCN) 145881 CMS Certification Number (CCN)
Provider Information Continuing Care Retirement Community N Continuing Care Retirement Community
Provider Information County/Parish Cook County/Parish
Provider Information Date First Approved to Provide Medicare and Medicaid Services 1996-08-01 Date First Approved to Provide Medicare and Medicaid Services
Provider Information Geocoding Footnote Geocoding Footnote
Provider Information Health Inspection Rating 1 Health Inspection Rating
Provider Information Health Inspection Rating Footnote Health Inspection Rating Footnote
Provider Information Latitude 41.9719 Latitude
Provider Information Legal Business Name UPTOWN CARE AND REHABILITATION CENTER LLC Legal Business Name
Provider Information Location 4920 NORTH KENMORE,CHICAGO,IL,60640 Location
Provider Information Long-Stay QM Rating 1 Long-Stay QM Rating
Provider Information Long-Stay QM Rating Footnote 20 Long-Stay QM Rating Footnote
Provider Information Longitude -87.656 Longitude
Provider Information Most Recent Health Inspection More Than 2 Years Ago N Most Recent Health Inspection More Than 2 Years Ago
Provider Information Number of administrators who have left the nursing home 1 Number of administrators who have left the nursing home
Provider Information Number of Certified Beds 310 Number of Certified Beds
Provider Information Number of Citations from Infection Control Inspections Number of Citations from Infection Control Inspections
Provider Information Number of Facilities in Chain 85 Number of Facilities in Chain
Provider Information Number of Fines 5 Number of Fines
Provider Information Number of Payment Denials 1 Number of Payment Denials
Provider Information Nursing Case-Mix Index 1.80501 Nursing Case-Mix Index
Provider Information Nursing Case-Mix Index Ratio 1.31021 Nursing Case-Mix Index Ratio
Provider Information Overall Rating 1 Overall Rating
Provider Information Overall Rating Footnote Overall Rating Footnote
Provider Information Ownership Type For profit - Limited Liability company Ownership Type
Provider Information Physical Therapist Staffing Footnote Physical Therapist Staffing Footnote
Provider Information Processing Date 2026-03-01 Processing Date
Provider Information Provider Address 4920 NORTH KENMORE Provider Address
Provider Information Provider Changed Ownership in Last 12 Months N Provider Changed Ownership in Last 12 Months
Provider Information Provider Name Complete Care at Margate Park Provider Name
Provider Information Provider Resides in Hospital N Provider Resides in Hospital
Provider Information Provider SSA County Code 141 Provider SSA County Code
Provider Information Provider Type Medicare and Medicaid Provider Type
Provider Information QM Rating 1 QM Rating
Provider Information QM Rating Footnote 20 QM Rating Footnote
Provider Information Rating Cycle 1 Health Deficiency Score 272 Rating Cycle 1 Health Deficiency Score
Provider Information Rating Cycle 1 Health Revisit Score 0 Rating Cycle 1 Health Revisit Score
Provider Information Rating Cycle 1 Number of Complaint Health Deficiencies 20 Rating Cycle 1 Number of Complaint Health Deficiencies
Provider Information Rating Cycle 1 Number of Health Revisits 1 Rating Cycle 1 Number of Health Revisits
Provider Information Rating Cycle 1 Number of Standard Health Deficiencies 16 Rating Cycle 1 Number of Standard Health Deficiencies
Provider Information Rating Cycle 1 Standard Survey Health Date 2025-04-03 Rating Cycle 1 Standard Survey Health Date
Provider Information Rating Cycle 1 Total Health Score 272 Rating Cycle 1 Total Health Score
Provider Information Rating Cycle 1 Total Number of Health Deficiencies 35 Rating Cycle 1 Total Number of Health Deficiencies
Provider Information Rating Cycle 2 Number of Standard Health Deficiencies 7 Rating Cycle 2 Number of Standard Health Deficiencies
Provider Information Rating Cycle 2 Standard Health Survey Date 2024-02-29 Rating Cycle 2 Standard Health Survey Date
Provider Information Rating Cycle 2/3 Health Deficiency Score 355 Rating Cycle 2/3 Health Deficiency Score
Provider Information Rating Cycle 2/3 Health Revisit Score 0 Rating Cycle 2/3 Health Revisit Score
Provider Information Rating Cycle 2/3 Number of Complaint Health Deficiencies 40 Rating Cycle 2/3 Number of Complaint Health Deficiencies
Provider Information Rating Cycle 2/3 Number of Health Revisits 1 Rating Cycle 2/3 Number of Health Revisits
Provider Information Rating Cycle 2/3 Total Health Score 355 Rating Cycle 2/3 Total Health Score
Provider Information Rating Cycle 2/3 Total Number of Health Deficiencies 47 Rating Cycle 2/3 Total Number of Health Deficiencies
Provider Information Registered Nurse hours per resident per day on the weekend 0.39579 Registered Nurse hours per resident per day on the weekend
Provider Information Registered Nurse turnover 61.3 Registered Nurse turnover
Provider Information Registered Nurse turnover footnote Registered Nurse turnover footnote
Provider Information Reported Licensed Staffing Hours per Resident per Day 1.15595 Reported Licensed Staffing Hours per Resident per Day
Provider Information Reported LPN Staffing Hours per Resident per Day 0.73795 Reported LPN Staffing Hours per Resident per Day
Provider Information Reported Nurse Aide Staffing Hours per Resident per Day 1.70075 Reported Nurse Aide Staffing Hours per Resident per Day
Provider Information Reported Physical Therapist Staffing Hours per Resident Per Day 0.02421 Reported Physical Therapist Staffing Hours per Resident Per Day
Provider Information Reported RN Staffing Hours per Resident per Day 0.41800 Reported RN Staffing Hours per Resident per Day
Provider Information Reported Staffing Footnote Reported Staffing Footnote
Provider Information Reported Total Nurse Staffing Hours per Resident per Day 2.85669 Reported Total Nurse Staffing Hours per Resident per Day
Provider Information Short-Stay QM Rating Short-Stay QM Rating
Provider Information Short-Stay QM Rating Footnote 20 Short-Stay QM Rating Footnote
Provider Information Special Focus Status Special Focus Status
Provider Information Staffing Rating 1 Staffing Rating
Provider Information Staffing Rating Footnote Staffing Rating Footnote
Provider Information State IL State
Provider Information Telephone Number 7737692700 Telephone Number
Provider Information Total Amount of Fines in Dollars 149598.00 Total Amount of Fines in Dollars
Provider Information Total number of nurse staff hours per resident per day on the weekend 2.51233 Total number of nurse staff hours per resident per day on the weekend
Provider Information Total Number of Penalties 6 Total Number of Penalties
Provider Information Total nursing staff turnover 40.1 Total nursing staff turnover
Provider Information Total nursing staff turnover footnote Total nursing staff turnover footnote
Provider Information Total Weighted Health Survey Score 292.750 Total Weighted Health Survey Score
Provider Information Urban Y Urban
Provider Information With a Resident and Family Council Resident With a Resident and Family Council
Provider Information ZIP Code 60640 ZIP Code