Overview

Address
9300 BALLARD ROAD, DES PLAINES, IL 60016
Phone
8472942300
Certified beds
231
Avg daily residents
114 (49% of beds filled)
Ownership
For-profit LLC
Provider type
Medicare and Medicaid
Medicare/Medicaid since
1977-01-01
Setting
Urban
1 /5
CMS Overall Rating

CMS 5-Star Ratings

CMS rates every Medicare/Medicaid-certified nursing home on four domains. The Overall rating is driven primarily by Health Inspection results, then adjusted up or down by Staffing and Quality Measures.

Overall Rating
Composite of Health Inspection, Staffing, and Quality Measures.
1/5
Health Inspection
Based on the three most recent standard surveys, with more weight on recent results.
2/5
Staffing
Weighted combination of RN and total nurse staffing hours per resident per day, case-mix adjusted.
1/5
Quality Measures
15 resident-level quality measures split between long-stay and short-stay (post-acute) residents.
3/5
Quality Measures breakdown
Long-Stay Quality Measures 4/5
Short-Stay Quality Measures 2/5

Staffing & Workforce

Direct-care staffing is the strongest operational driver of quality in nursing homes. Values are hours per resident per day, derived from payroll-based journal (PBJ) submissions. "Case-mix" adjusts for resident acuity; "Adjusted" is the CMS rating-input value.

Role Reported Case-mix expected Adjusted Federal floor
Total nurse
All nursing staff combined: RN + LPN + Aide
3.24 5.49 2.28 ≥ 3.48 Below floor
Registered Nurse (RN)
Licensed RN hours. Strongest driver of clinical outcomes.
0.74 0.96 0.52 ≥ 0.55
Licensed Practical Nurse (LPN)
LPN/LVN hours. Often handles medication administration.
0.75 1.22 0.52
Nurse aide
CNA hours. Bulk of direct resident care — bathing, feeding, mobility.
1.76 3.31 1.24
Licensed (RN + LPN)
Combined licensed nurse coverage.
1.48
Physical therapist
Rehabilitation therapist hours — important for post-acute / rehab admissions.
0.04

Federal minimums (phasing in under the CMS 2024 minimum staffing rule) shown for reference. RN: 0.55 hrs/resident/day. Total nurse: 3.48 hrs/resident/day.

Weekend staffing

Total nurse (weekend)
2.78
hrs / resident / day
RN (weekend)
0.49
hrs / resident / day
Total nurse (adjusted, weekend)
1.96
hrs / resident / day

Weekend under-staffing is a common quality-of-care concern — adverse events are more frequent when licensed coverage drops.

Staff turnover

Total nursing staff turnover
New facility — insufficient data.
RN turnover
New facility — insufficient data.
Administrators departed
1
last 12 months

Resident acuity

Nursing Case-Mix Index
1.94
higher acuity than avg
Case-Mix Index Ratio
1.41
facility / state ratio

Health Inspections

CMS weights three inspection cycles to compute the Health Inspection rating: the most recent (50%), the second most recent (33%), and the oldest (17%). Each standard-survey deficiency is assigned a score based on scope and severity; complaint-survey findings and revisit scores are added to produce the cycle total.

Cycle Date Total defs. Standard Complaint Deficiency score Revisits Total score
Cycle 1 (most recent) 2024-09-26 10 5 5 96 1 96
Cycle 2/3 (prior) 2023-11-09 34 8 28 524 1 524
Total weighted health score
203.0
lower is better

Deficiencies (56)

Individual survey findings. Scope/severity uses the CMS A–L matrix: letters further down the alphabet indicate greater harm and wider scope, up through J–L (immediate jeopardy).

41 D/E/F Actual harm — potential for minor
11 G/H/I Actual harm
4 J/K/L Immediate jeopardy
Tag Description Scope/Severity Survey date Corrected
0921 Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. D 2025-11-25 2025-12-04
0689 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. G 2025-09-29 2025-10-03
0628 Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. D 2025-06-22 2025-06-23
0609 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. D 2025-06-04 2025-06-12
0684 Provide appropriate treatment and care according to orders, resident’s preferences and goals. E 2025-04-09 2025-04-17
0745 Provide medically-related social services to help each resident achieve the highest possible quality of life. D 2025-01-23 2025-02-05
0693 Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. D 2024-12-13 2024-12-24
0600 Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. D 2024-11-15 2024-11-21
0686 Provide appropriate pressure ulcer care and prevent new ulcers from developing. E 2024-11-15 2024-11-21
0689 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. D 2024-10-28 2024-10-30
0609 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. D 2024-09-26 2024-10-11
0686 Provide appropriate pressure ulcer care and prevent new ulcers from developing. E 2024-09-26 2024-10-11
0689 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. G 2024-09-26 2024-10-11
0697 Provide safe, appropriate pain management for a resident who requires such services. G 2024-09-26 2024-10-11
0773 Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results. D 2024-09-26 2024-10-11
0684 Provide appropriate treatment and care according to orders, resident’s preferences and goals. G 2024-08-01 2024-08-16
0600 Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. D 2024-05-02 2024-05-04
0803 Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. D 2024-05-02 2024-05-04
0600 Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. J 2024-02-23 2024-05-04
0610 Respond appropriately to all alleged violations. J 2024-02-23 2024-02-29
0677 Provide care and assistance to perform activities of daily living for any resident who is unable. D 2024-02-02 2024-02-03
0550 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. D 2023-11-09 2023-11-13
0689 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. G 2023-11-09 2023-11-13
0740 Ensure each resident must receive and the facility must provide necessary behavioral health care and services. E 2023-11-09 2023-11-13
0741 Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents. E 2023-11-09 2023-11-13
0755 Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. D 2023-11-09 2023-11-13
0812 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F 2023-11-09 2023-11-13
0573 Let each resident or the resident's legal representative access or purchase copies of all the resident's records. D 2023-11-09 2023-11-13
0686 Provide appropriate pressure ulcer care and prevent new ulcers from developing. G 2023-11-09 2023-11-13
0563 Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing. D 2023-10-18 2023-11-13
0580 Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. D 2023-10-18 2023-11-13
0602 Protect each resident from the wrongful use of the resident's belongings or money. D 2023-10-18 2023-11-13
0609 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. D 2023-10-18 2023-11-13
0610 Respond appropriately to all alleged violations. D 2023-10-18 2023-11-13
0659 Provide care by qualified persons according to each resident's written plan of care. D 2023-10-18 2023-11-13
0678 Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives. J 2023-10-18 2023-11-13
0684 Provide appropriate treatment and care according to orders, resident’s preferences and goals. J 2023-10-18 2024-02-03
0689 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. G 2023-10-18 2023-11-13
0695 Provide safe and appropriate respiratory care for a resident when needed. D 2023-10-18 2023-11-13
0777 Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results. G 2023-10-18 2024-02-03
0842 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. D 2023-10-18 2023-11-13
0677 Provide care and assistance to perform activities of daily living for any resident who is unable. D 2023-06-16 2023-06-22
0686 Provide appropriate pressure ulcer care and prevent new ulcers from developing. D 2023-06-16 2023-06-22
0693 Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. D 2023-06-16 2023-06-22
0550 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. E 2022-08-11 2022-09-02
0600 Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. D 2022-08-11 2022-09-01
0678 Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives. F 2022-08-11 2022-09-02
0684 Provide appropriate treatment and care according to orders, resident’s preferences and goals. G 2022-08-11 2022-09-02
0686 Provide appropriate pressure ulcer care and prevent new ulcers from developing. G 2022-08-11 2022-09-02
0697 Provide safe, appropriate pain management for a resident who requires such services. G 2022-08-11 2022-09-02

Showing 50 most recent of 56. See the All Data CSV for the full list.

Penalties (8)

Fines issued
5
last 3 years
Total fines
$274,991
Payment denials
3
Date Type Fine amount
2024-02-06 Fine $4,558
2024-08-01 Fine $23,647
2024-09-26 Fine $52,466
2024-02-23 Fine $76,780
2023-10-18 Fine $117,540
2024-09-26 Payment Denial
2024-02-23 Payment Denial
2023-10-18 Payment Denial

Source: CMS Nursing Home Penalties.

Financial Health (FY 2023)

Payer mix (share of resident days)

Medicare 12.5% Medicaid 87.2% Other 0.3%

Operating performance

Operating Margin
-12.5%
Total Margin
-6.2%
Occupancy Rate
40.2%
Cost per Resident Day
$33

Revenue & costs

Net Patient Revenue
$11.8M
Total Costs
$1.1M
Net Income
-$773K

Balance sheet

Total Assets
$7.1M
Total Liabilities
$10.1M
Fund Balance
-$3.1M
Current Ratio
0.64

Source: CMS SNF Cost Report (FY 2023). Cost report data lags by ~2 years.

Ownership & Corporate Structure

Owner / manager organizations (7)

Organization Role Association
RIVAYA HEALTHCARE HOLDINGS LLC 5% OR GREATER DIRECT OWNERSHIP INTEREST since 05/01/2025
NATHAN AND SHIRLEY ROTHNER FAMILY TRUST 5% OR GREATER INDIRECT OWNERSHIP INTEREST since 05/01/2025
9300 BALLARD ROAD LLC OPERATIONAL/MANAGERIAL CONTROL since 05/01/2025
ECAPITAL HEALTHCARE CORP OPERATIONAL/MANAGERIAL CONTROL since 06/05/2025
EXTENDED CARE CONSULTING LLC OPERATIONAL/MANAGERIAL CONTROL since 05/01/2025
9300 BALLARD ROAD LLC 5% OR GREATER SECURITY INTEREST since 05/01/2025
ECAPITAL HEALTHCARE CORP 5% OR GREATER SECURITY INTEREST since 06/05/2025

Owner / manager individuals (5)

Name Role Association
GRABER, JOSHUA 5% OR GREATER INDIRECT OWNERSHIP INTEREST since 05/01/2025
ISRAEL, LEVI 5% OR GREATER INDIRECT OWNERSHIP INTEREST since 05/01/2025
GONZALEZ, NELIA OPERATIONAL/MANAGERIAL CONTROL since 05/01/2025
ISRAEL, LEVI OPERATIONAL/MANAGERIAL CONTROL since 05/01/2025
SINGH, BHUPINDER OPERATIONAL/MANAGERIAL CONTROL since 05/01/2025

Source: CMS Nursing Home Ownership. Percent ownership is rarely disclosed — CMS only requires it for specific roles.

Facility Features

CCRC
No
Hospital-based
No
Resident / family council
Resident
Sprinkler systems
Yes
Abuse citation flag
No
Methodology & sources

Full methodology →

All Data

Every labeled field shipped for this facility by CMS. No national median or percentile context is available for SNFs in the current release.

Download CSV

Show 113 rows
Source Metric Value Raw key
Cost Report Cost per Resident Day ($) $33 metrics.cost_per_resident_day
Cost Report Current Ratio 0.64 metrics.current_ratio
Cost Report fiscal_year 2,023 fiscal_year
Cost Report Medicaid Day Share (%) 87.2% metrics.medicaid_day_share
Cost Report Medicare Day Share (%) 12.5% metrics.medicare_day_share
Cost Report Net Income ($) $-772,690 metrics.net_income
Cost Report Net Patient Revenue ($) $11,781,036 metrics.net_patient_revenue
Cost Report Occupancy Rate (%) 40.2% metrics.occupancy_rate
Cost Report Operating Margin (%) -12.5% metrics.operating_margin
Cost Report Total Assets ($) $7,083,197 metrics.total_assets
Cost Report Total Costs ($) $1,106,017 metrics.total_costs
Cost Report Total Fund Balances ($) $-3,055,483 metrics.fund_balance
Cost Report Total Liabilities ($) $10,138,680 metrics.total_liabilities
Cost Report Total Margin (%) -6.2% metrics.total_margin
Provider Information Abuse Icon N Abuse Icon
Provider Information Adjusted LPN Staffing Hours per Resident per Day 0.52448 Adjusted LPN Staffing Hours per Resident per Day
Provider Information Adjusted Nurse Aide Staffing Hours per Resident per Day 1.23688 Adjusted Nurse Aide Staffing Hours per Resident per Day
Provider Information Adjusted RN Staffing Hours per Resident per Day 0.51984 Adjusted RN Staffing Hours per Resident per Day
Provider Information Adjusted Total Nurse Staffing Hours per Resident per Day 2.28120 Adjusted Total Nurse Staffing Hours per Resident per Day
Provider Information Adjusted Weekend Total Nurse Staffing Hours per Resident per Day 1.95850 Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
Provider Information Administrator turnover footnote Administrator turnover footnote
Provider Information Automatic Sprinkler Systems in All Required Areas Yes Automatic Sprinkler Systems in All Required Areas
Provider Information Average Number of Residents per Day 114.1 Average Number of Residents per Day
Provider Information Average Number of Residents per Day Footnote Average Number of Residents per Day Footnote
Provider Information Case-Mix LPN Staffing Hours per Resident per Day 1.21785 Case-Mix LPN Staffing Hours per Resident per Day
Provider Information Case-Mix Nurse Aide Staffing Hours per Resident per Day 3.30984 Case-Mix Nurse Aide Staffing Hours per Resident per Day
Provider Information Case-Mix RN Staffing Hours per Resident per Day 0.95993 Case-Mix RN Staffing Hours per Resident per Day
Provider Information Case-Mix Total Nurse Staffing Hours per Resident per Day 5.48762 Case-Mix Total Nurse Staffing Hours per Resident per Day
Provider Information Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day 4.83675 Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
Provider Information Chain Average Health Inspection Rating Chain Average Health Inspection Rating
Provider Information Chain Average Overall 5-star Rating Chain Average Overall 5-star Rating
Provider Information Chain Average QM Rating Chain Average QM Rating
Provider Information Chain Average Staffing Rating Chain Average Staffing Rating
Provider Information Chain ID Chain ID
Provider Information Chain Name Chain Name
Provider Information City/Town DES PLAINES City/Town
Provider Information CMS Certification Number (CCN) 145334 CMS Certification Number (CCN)
Provider Information Continuing Care Retirement Community N Continuing Care Retirement Community
Provider Information County/Parish Cook County/Parish
Provider Information Date First Approved to Provide Medicare and Medicaid Services 1977-01-01 Date First Approved to Provide Medicare and Medicaid Services
Provider Information Geocoding Footnote Geocoding Footnote
Provider Information Health Inspection Rating 2 Health Inspection Rating
Provider Information Health Inspection Rating Footnote Health Inspection Rating Footnote
Provider Information Latitude 42.0433 Latitude
Provider Information Legal Business Name RIVAYA CARE OF DES PLAINES LLC Legal Business Name
Provider Information Location 9300 BALLARD ROAD,DES PLAINES,IL,60016 Location
Provider Information Long-Stay QM Rating 4 Long-Stay QM Rating
Provider Information Long-Stay QM Rating Footnote Long-Stay QM Rating Footnote
Provider Information Longitude -87.857 Longitude
Provider Information Most Recent Health Inspection More Than 2 Years Ago N Most Recent Health Inspection More Than 2 Years Ago
Provider Information Number of administrators who have left the nursing home 1 Number of administrators who have left the nursing home
Provider Information Number of Certified Beds 231 Number of Certified Beds
Provider Information Number of Citations from Infection Control Inspections Number of Citations from Infection Control Inspections
Provider Information Number of Facilities in Chain Number of Facilities in Chain
Provider Information Number of Fines 5 Number of Fines
Provider Information Number of Payment Denials 3 Number of Payment Denials
Provider Information Nursing Case-Mix Index 1.94402 Nursing Case-Mix Index
Provider Information Nursing Case-Mix Index Ratio 1.41111 Nursing Case-Mix Index Ratio
Provider Information Overall Rating 1 Overall Rating
Provider Information Overall Rating Footnote Overall Rating Footnote
Provider Information Ownership Type For profit - Limited Liability company Ownership Type
Provider Information Physical Therapist Staffing Footnote Physical Therapist Staffing Footnote
Provider Information Processing Date 2026-03-01 Processing Date
Provider Information Provider Address 9300 BALLARD ROAD Provider Address
Provider Information Provider Changed Ownership in Last 12 Months N Provider Changed Ownership in Last 12 Months
Provider Information Provider Name RIVAYA CARE OF DES PLAINES Provider Name
Provider Information Provider Resides in Hospital N Provider Resides in Hospital
Provider Information Provider SSA County Code 141 Provider SSA County Code
Provider Information Provider Type Medicare and Medicaid Provider Type
Provider Information QM Rating 3 QM Rating
Provider Information QM Rating Footnote QM Rating Footnote
Provider Information Rating Cycle 1 Health Deficiency Score 96 Rating Cycle 1 Health Deficiency Score
Provider Information Rating Cycle 1 Health Revisit Score 0 Rating Cycle 1 Health Revisit Score
Provider Information Rating Cycle 1 Number of Complaint Health Deficiencies 5 Rating Cycle 1 Number of Complaint Health Deficiencies
Provider Information Rating Cycle 1 Number of Health Revisits 1 Rating Cycle 1 Number of Health Revisits
Provider Information Rating Cycle 1 Number of Standard Health Deficiencies 5 Rating Cycle 1 Number of Standard Health Deficiencies
Provider Information Rating Cycle 1 Standard Survey Health Date 2024-09-26 Rating Cycle 1 Standard Survey Health Date
Provider Information Rating Cycle 1 Total Health Score 96 Rating Cycle 1 Total Health Score
Provider Information Rating Cycle 1 Total Number of Health Deficiencies 10 Rating Cycle 1 Total Number of Health Deficiencies
Provider Information Rating Cycle 2 Number of Standard Health Deficiencies 8 Rating Cycle 2 Number of Standard Health Deficiencies
Provider Information Rating Cycle 2 Standard Health Survey Date 2023-11-09 Rating Cycle 2 Standard Health Survey Date
Provider Information Rating Cycle 2/3 Health Deficiency Score 524 Rating Cycle 2/3 Health Deficiency Score
Provider Information Rating Cycle 2/3 Health Revisit Score 0 Rating Cycle 2/3 Health Revisit Score
Provider Information Rating Cycle 2/3 Number of Complaint Health Deficiencies 28 Rating Cycle 2/3 Number of Complaint Health Deficiencies
Provider Information Rating Cycle 2/3 Number of Health Revisits 1 Rating Cycle 2/3 Number of Health Revisits
Provider Information Rating Cycle 2/3 Total Health Score 524 Rating Cycle 2/3 Total Health Score
Provider Information Rating Cycle 2/3 Total Number of Health Deficiencies 34 Rating Cycle 2/3 Total Number of Health Deficiencies
Provider Information Registered Nurse hours per resident per day on the weekend 0.49422 Registered Nurse hours per resident per day on the weekend
Provider Information Registered Nurse turnover Registered Nurse turnover
Provider Information Registered Nurse turnover footnote 26 Registered Nurse turnover footnote
Provider Information Reported Licensed Staffing Hours per Resident per Day 1.48431 Reported Licensed Staffing Hours per Resident per Day
Provider Information Reported LPN Staffing Hours per Resident per Day 0.74545 Reported LPN Staffing Hours per Resident per Day
Provider Information Reported Nurse Aide Staffing Hours per Resident per Day 1.75801 Reported Nurse Aide Staffing Hours per Resident per Day
Provider Information Reported Physical Therapist Staffing Hours per Resident Per Day 0.04080 Reported Physical Therapist Staffing Hours per Resident Per Day
Provider Information Reported RN Staffing Hours per Resident per Day 0.73885 Reported RN Staffing Hours per Resident per Day
Provider Information Reported Staffing Footnote Reported Staffing Footnote
Provider Information Reported Total Nurse Staffing Hours per Resident per Day 3.24232 Reported Total Nurse Staffing Hours per Resident per Day
Provider Information Short-Stay QM Rating 2 Short-Stay QM Rating
Provider Information Short-Stay QM Rating Footnote Short-Stay QM Rating Footnote
Provider Information Special Focus Status Special Focus Status
Provider Information Staffing Rating 1 Staffing Rating
Provider Information Staffing Rating Footnote Staffing Rating Footnote
Provider Information State IL State
Provider Information Telephone Number 8472942300 Telephone Number
Provider Information Total Amount of Fines in Dollars 274991.00 Total Amount of Fines in Dollars
Provider Information Total number of nurse staff hours per resident per day on the weekend 2.78365 Total number of nurse staff hours per resident per day on the weekend
Provider Information Total Number of Penalties 8 Total Number of Penalties
Provider Information Total nursing staff turnover Total nursing staff turnover
Provider Information Total nursing staff turnover footnote 26 Total nursing staff turnover footnote
Provider Information Total Weighted Health Survey Score 203.000 Total Weighted Health Survey Score
Provider Information Urban Y Urban
Provider Information With a Resident and Family Council Resident With a Resident and Family Council
Provider Information ZIP Code 60016 ZIP Code