SNF

CONTINUING CARE AT HIGHLAND SPRINGS

CCN: 676329 · DALLAS, TX 75252 · Dallas County

ℹ CCRC

Overview

Address
7910 FRANKFORD ROAD, DALLAS, TX 75252
Phone
9726563500
Certified beds
44
Avg daily residents
44 (100% of beds filled)
Ownership
Non-profit (other)
Provider type
Medicare and Medicaid
Medicare/Medicaid since
2013-02-11
Setting
Urban
3 /5
★★★★★
CMS Overall Rating

CMS 5-Star Ratings

CMS rates every Medicare/Medicaid-certified nursing home on four domains. The Overall rating is driven primarily by Health Inspection results, then adjusted up or down by Staffing and Quality Measures.

Overall Rating
Composite of Health Inspection, Staffing, and Quality Measures.
★★★★★ 3/5
Health Inspection
Based on the three most recent standard surveys, with more weight on recent results.
★★★★★ 2/5
Staffing
Weighted combination of RN and total nurse staffing hours per resident per day, case-mix adjusted.
★★★★★ 5/5
Quality Measures
15 resident-level quality measures split between long-stay and short-stay (post-acute) residents.
★★★★★ 4/5
Quality Measures breakdown
Long-Stay Quality Measures ★★★★★ 4/5
Short-Stay Quality Measures ★★★★★ 4/5

Staffing & Workforce

Direct-care staffing is the strongest operational driver of quality in nursing homes. Values are hours per resident per day, derived from payroll-based journal (PBJ) submissions. "Case-mix" adjusts for resident acuity; "Adjusted" is the CMS rating-input value.

Role Reported Case-mix expected Adjusted Federal floor
Total nurse
All nursing staff combined: RN + LPN + Aide
 4.34 3.23 5.19 ≥ 3.48
Registered Nurse (RN)
Licensed RN hours. Strongest driver of clinical outcomes.
 1.05 0.56 1.25 ≥ 0.55
Licensed Practical Nurse (LPN)
LPN/LVN hours. Often handles medication administration.
 0.70 0.72 0.84 —
Nurse aide
CNA hours. Bulk of direct resident care — bathing, feeding, mobility.
 2.60 1.95 3.11 —
Licensed (RN + LPN)
Combined licensed nurse coverage.
 1.75 — — —
Physical therapist
Rehabilitation therapist hours — important for post-acute / rehab admissions.
 0.05 — — —

Federal minimums (phasing in under the CMS 2024 minimum staffing rule) shown for reference. RN: 0.55 hrs/resident/day. Total nurse: 3.48 hrs/resident/day.

Weekend staffing

Total nurse (weekend)
3.92
hrs / resident / day
RN (weekend)
0.82
hrs / resident / day
Total nurse (adjusted, weekend)
4.68
hrs / resident / day

Weekend under-staffing is a common quality-of-care concern — adverse events are more frequent when licensed coverage drops.

Staff turnover

Total nursing staff turnover
34.0%
annual
RN turnover
25.0%
annual
Administrators departed
1
last 12 months

Resident acuity

Nursing Case-Mix Index
1.14
near national average
Case-Mix Index Ratio
0.83
facility / state ratio

Health Inspections

CMS weights three inspection cycles to compute the Health Inspection rating: the most recent (50%), the second most recent (33%), and the oldest (17%). Each standard-survey deficiency is assigned a score based on scope and severity; complaint-survey findings and revisit scores are added to produce the cycle total.

Cycle Date Total defs. Standard Complaint Deficiency score Revisits Total score
Cycle 1 (most recent) 2025-09-11 5 3 2 166 1 166
Cycle 2/3 (prior) 2024-08-01 10 8 2 76 1 76
Total weighted health score
143.5
lower is better
Infection-control citations
0
last cycle

Deficiencies (17)

Individual survey findings. Scope/severity uses the CMS A–L matrix: letters further down the alphabet indicate greater harm and wider scope, up through J–L (immediate jeopardy).

15 D/E/F Actual harm — potential for minor
2 J/K/L Immediate jeopardy
Tag Description Scope/Severity Survey date Corrected
0656 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. J 2026-01-21 2026-01-22
0740 Ensure each resident must receive and the facility must provide necessary behavioral health care and services. K 2026-01-21 2026-01-22
0656 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. E 2025-09-11 2025-10-23
0760 Ensure that residents are free from significant medication errors. D 2025-09-11 2025-10-23
0812 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. D 2025-09-11 2025-10-23
0558 Reasonably accommodate the needs and preferences of each resident. D 2024-08-01 2024-09-10
0585 Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. F 2024-08-01 2024-09-10
0644 Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. E 2024-08-01 2024-09-10
0645 PASARR screening for Mental disorders or Intellectual Disabilities E 2024-08-01 2024-09-10
0677 Provide care and assistance to perform activities of daily living for any resident who is unable. D 2024-08-01 2024-09-10
0689 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. E 2024-08-01 2024-09-10
0804 Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. E 2024-08-01 2024-09-10
0812 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. E 2024-08-01 2024-09-10
0658 Ensure services provided by the nursing facility meet professional standards of quality. D 2024-02-08 2023-12-11
0755 Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. E 2024-02-08 2023-12-11
0638 Assure that each resident’s assessment is updated at least once every 3 months. D 2023-05-24 2023-07-07
0657 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. D 2023-05-24 2023-07-07

Penalties (1)

Fines issued
1
last 3 years
Total fines
$45,705
Date Type Fine amount
2026-01-21 Fine $45,705

Source: CMS Nursing Home Penalties.

Financial Health (FY 2023)

Operating performance

Total Margin
-9.4%
Occupancy Rate
96.8%
Cost per Resident Day
$34

Revenue & costs

Net Patient Revenue
$6.9M
Total Costs
$536K
Net Income
-$7.5M

Balance sheet

Total Assets
$577.1M
Total Liabilities
$627.6M
Fund Balance
-$50.5M
Current Ratio
0.10

Source: CMS SNF Cost Report (FY 2023). Cost report data lags by ~2 years.

Ownership & Corporate Structure

Chain: ERICKSON SENIOR LIVING

Chain ID
756
Facilities in chain
17
Legal business name
HIGHLAND SPRINGS, INC.
Chain-average star ratings (for peer context)
Overall
4.1
Health
3.4
Staffing
4.9
QM
4.1

Owner / manager organizations (5)

Organization Role Association
NATIONAL SENIOR COMMUNITIES, INC 5% OR GREATER DIRECT OWNERSHIP INTEREST since 01/14/2021
OAK INVESTMENT TRUST 5% OR GREATER INDIRECT OWNERSHIP INTEREST since 01/01/2025
OAK INVESTMENT TRUST II 5% OR GREATER INDIRECT OWNERSHIP INTEREST since 01/01/2025
ERICKSON SENIOR LIVING LLC OPERATIONAL/MANAGERIAL CONTROL since 11/23/2020
NATIONAL SENIOR COMMUNITIES, INC OPERATIONAL/MANAGERIAL CONTROL since 01/14/2021

Owner / manager individuals (31)

Name Role Association
ANCHETA, HEATHER OPERATIONAL/MANAGERIAL CONTROL since 08/20/2023
BUTLER, RICHARD OPERATIONAL/MANAGERIAL CONTROL since 01/01/2014
EMBLEY, MARK OPERATIONAL/MANAGERIAL CONTROL since 04/01/2022
GANTERT, NEAL OPERATIONAL/MANAGERIAL CONTROL since 04/01/2024
HALL, JOHN OPERATIONAL/MANAGERIAL CONTROL since 04/01/2024
STINER, PAMELA OPERATIONAL/MANAGERIAL CONTROL since 04/01/2024
STUDLEY, JILL OPERATIONAL/MANAGERIAL CONTROL since 01/23/2022
SWEETSER, CHRISTIAN OPERATIONAL/MANAGERIAL CONTROL since 03/01/2022
BROWN, IAN CORPORATE DIRECTOR since 04/01/2023
BROWN, PATRICIA CORPORATE DIRECTOR since 04/01/2022
CLUPPER, KATHERINE CORPORATE DIRECTOR since 04/01/2024
COLINS, MARY CORPORATE DIRECTOR since 04/01/2018
ERSTAD, EILEEN CORPORATE DIRECTOR since 04/01/2018
JACQUE, ZINA CORPORATE DIRECTOR since 12/01/2012
LEONARD, MONTY CORPORATE DIRECTOR since 04/01/2022
MOSCATO, MARY CORPORATE DIRECTOR since 04/01/2024
PAULK, PAMELA CORPORATE DIRECTOR since 04/01/2022
POMERANZ, WILLIAM CORPORATE DIRECTOR since 04/01/2025
REEL, STEPHANIE CORPORATE DIRECTOR since 04/01/2018
ROSKIEWICZ, MICHAEL CORPORATE DIRECTOR since 04/01/2019
SHARP, RUSSEL CORPORATE DIRECTOR since 04/01/2023
WALLICK, DANIEL CORPORATE DIRECTOR since 04/01/2025
COLINS, MARY CORPORATE OFFICER since 04/01/2019
EMBLEY, MARK CORPORATE OFFICER since 04/01/2022
ERSTAD, EILEEN CORPORATE OFFICER since 04/01/2025

Showing 25 of 31 individuals. Full list in CSV.

Source: CMS Nursing Home Ownership. Percent ownership is rarely disclosed — CMS only requires it for specific roles.

Facility Features

CCRC
Yes
Hospital-based
No
Resident / family council
Resident
Sprinkler systems
Yes
Abuse citation flag
No
Methodology & sources

Full methodology →

All Data

Every labeled field shipped for this facility by CMS. No national median or percentile context is available for SNFs in the current release.

Download CSV

Show 111 rows
Source Metric Value Raw key
Cost Report Cost per Resident Day ($) $34 metrics.cost_per_resident_day
Cost Report Current Ratio 0.10 metrics.current_ratio
Cost Report fiscal_year 2,023 fiscal_year
Cost Report Medicare Day Share (%) 5.7% metrics.medicare_day_share
Cost Report Net Income ($) $-7,521,074 metrics.net_income
Cost Report Net Patient Revenue ($) $6,922,255 metrics.net_patient_revenue
Cost Report Occupancy Rate (%) 96.8% metrics.occupancy_rate
Cost Report Total Assets ($) $577,062,684 metrics.total_assets
Cost Report Total Costs ($) $536,228 metrics.total_costs
Cost Report Total Fund Balances ($) $-50,543,887 metrics.fund_balance
Cost Report Total Liabilities ($) $627,606,571 metrics.total_liabilities
Cost Report Total Margin (%) -9.4% metrics.total_margin
Provider Information Abuse Icon N Abuse Icon
Provider Information Adjusted LPN Staffing Hours per Resident per Day 0.83574 Adjusted LPN Staffing Hours per Resident per Day
Provider Information Adjusted Nurse Aide Staffing Hours per Resident per Day 3.10669 Adjusted Nurse Aide Staffing Hours per Resident per Day
Provider Information Adjusted RN Staffing Hours per Resident per Day 1.25231 Adjusted RN Staffing Hours per Resident per Day
Provider Information Adjusted Total Nurse Staffing Hours per Resident per Day 5.19475 Adjusted Total Nurse Staffing Hours per Resident per Day
Provider Information Adjusted Weekend Total Nurse Staffing Hours per Resident per Day 4.68311 Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
Provider Information Administrator turnover footnote — Administrator turnover footnote
Provider Information Automatic Sprinkler Systems in All Required Areas Yes Automatic Sprinkler Systems in All Required Areas
Provider Information Average Number of Residents per Day 43.8 Average Number of Residents per Day
Provider Information Average Number of Residents per Day Footnote — Average Number of Residents per Day Footnote
Provider Information Case-Mix LPN Staffing Hours per Resident per Day 0.71650 Case-Mix LPN Staffing Hours per Resident per Day
Provider Information Case-Mix Nurse Aide Staffing Hours per Resident per Day 1.94729 Case-Mix Nurse Aide Staffing Hours per Resident per Day
Provider Information Case-Mix RN Staffing Hours per Resident per Day 0.56476 Case-Mix RN Staffing Hours per Resident per Day
Provider Information Case-Mix Total Nurse Staffing Hours per Resident per Day 3.22855 Case-Mix Total Nurse Staffing Hours per Resident per Day
Provider Information Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day 2.84563 Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
Provider Information Chain Average Health Inspection Rating 3.4 Chain Average Health Inspection Rating
Provider Information Chain Average Overall 5-star Rating 4.1 Chain Average Overall 5-star Rating
Provider Information Chain Average QM Rating 4.1 Chain Average QM Rating
Provider Information Chain Average Staffing Rating 4.9 Chain Average Staffing Rating
Provider Information Chain ID 756 Chain ID
Provider Information Chain Name ERICKSON SENIOR LIVING Chain Name
Provider Information City/Town DALLAS City/Town
Provider Information CMS Certification Number (CCN) 676329 CMS Certification Number (CCN)
Provider Information Continuing Care Retirement Community Y Continuing Care Retirement Community
Provider Information County/Parish Dallas County/Parish
Provider Information Date First Approved to Provide Medicare and Medicaid Services 2013-02-11 Date First Approved to Provide Medicare and Medicaid Services
Provider Information Geocoding Footnote — Geocoding Footnote
Provider Information Health Inspection Rating 2 Health Inspection Rating
Provider Information Health Inspection Rating Footnote — Health Inspection Rating Footnote
Provider Information Latitude 32.9976 Latitude
Provider Information Legal Business Name HIGHLAND SPRINGS, INC. Legal Business Name
Provider Information Location 7910 FRANKFORD ROAD,DALLAS,TX,75252 Location
Provider Information Long-Stay QM Rating 4 Long-Stay QM Rating
Provider Information Long-Stay QM Rating Footnote — Long-Stay QM Rating Footnote
Provider Information Longitude -96.765 Longitude
Provider Information Most Recent Health Inspection More Than 2 Years Ago N Most Recent Health Inspection More Than 2 Years Ago
Provider Information Number of administrators who have left the nursing home 1 Number of administrators who have left the nursing home
Provider Information Number of Certified Beds 44 Number of Certified Beds
Provider Information Number of Citations from Infection Control Inspections 0 Number of Citations from Infection Control Inspections
Provider Information Number of Facilities in Chain 17 Number of Facilities in Chain
Provider Information Number of Fines 1 Number of Fines
Provider Information Number of Payment Denials 0 Number of Payment Denials
Provider Information Nursing Case-Mix Index 1.14373 Nursing Case-Mix Index
Provider Information Nursing Case-Mix Index Ratio 0.83021 Nursing Case-Mix Index Ratio
Provider Information Overall Rating 3 Overall Rating
Provider Information Overall Rating Footnote — Overall Rating Footnote
Provider Information Ownership Type Non profit - Other Ownership Type
Provider Information Physical Therapist Staffing Footnote — Physical Therapist Staffing Footnote
Provider Information Processing Date 2026-03-01 Processing Date
Provider Information Provider Address 7910 FRANKFORD ROAD Provider Address
Provider Information Provider Changed Ownership in Last 12 Months N Provider Changed Ownership in Last 12 Months
Provider Information Provider Name CONTINUING CARE AT HIGHLAND SPRINGS Provider Name
Provider Information Provider Resides in Hospital N Provider Resides in Hospital
Provider Information Provider SSA County Code 390 Provider SSA County Code
Provider Information Provider Type Medicare and Medicaid Provider Type
Provider Information QM Rating 4 QM Rating
Provider Information QM Rating Footnote — QM Rating Footnote
Provider Information Rating Cycle 1 Health Deficiency Score 166 Rating Cycle 1 Health Deficiency Score
Provider Information Rating Cycle 1 Health Revisit Score 0 Rating Cycle 1 Health Revisit Score
Provider Information Rating Cycle 1 Number of Complaint Health Deficiencies 2 Rating Cycle 1 Number of Complaint Health Deficiencies
Provider Information Rating Cycle 1 Number of Health Revisits 1 Rating Cycle 1 Number of Health Revisits
Provider Information Rating Cycle 1 Number of Standard Health Deficiencies 3 Rating Cycle 1 Number of Standard Health Deficiencies
Provider Information Rating Cycle 1 Standard Survey Health Date 2025-09-11 Rating Cycle 1 Standard Survey Health Date
Provider Information Rating Cycle 1 Total Health Score 166 Rating Cycle 1 Total Health Score
Provider Information Rating Cycle 1 Total Number of Health Deficiencies 5 Rating Cycle 1 Total Number of Health Deficiencies
Provider Information Rating Cycle 2 Number of Standard Health Deficiencies 8 Rating Cycle 2 Number of Standard Health Deficiencies
Provider Information Rating Cycle 2 Standard Health Survey Date 2024-08-01 Rating Cycle 2 Standard Health Survey Date
Provider Information Rating Cycle 2/3 Health Deficiency Score 76 Rating Cycle 2/3 Health Deficiency Score
Provider Information Rating Cycle 2/3 Health Revisit Score 0 Rating Cycle 2/3 Health Revisit Score
Provider Information Rating Cycle 2/3 Number of Complaint Health Deficiencies 2 Rating Cycle 2/3 Number of Complaint Health Deficiencies
Provider Information Rating Cycle 2/3 Number of Health Revisits 1 Rating Cycle 2/3 Number of Health Revisits
Provider Information Rating Cycle 2/3 Total Health Score 76 Rating Cycle 2/3 Total Health Score
Provider Information Rating Cycle 2/3 Total Number of Health Deficiencies 10 Rating Cycle 2/3 Total Number of Health Deficiencies
Provider Information Registered Nurse hours per resident per day on the weekend 0.82261 Registered Nurse hours per resident per day on the weekend
Provider Information Registered Nurse turnover 25.0 Registered Nurse turnover
Provider Information Registered Nurse turnover footnote — Registered Nurse turnover footnote
Provider Information Reported Licensed Staffing Hours per Resident per Day 1.74606 Reported Licensed Staffing Hours per Resident per Day
Provider Information Reported LPN Staffing Hours per Resident per Day 0.69886 Reported LPN Staffing Hours per Resident per Day
Provider Information Reported Nurse Aide Staffing Hours per Resident per Day 2.59785 Reported Nurse Aide Staffing Hours per Resident per Day
Provider Information Reported Physical Therapist Staffing Hours per Resident Per Day 0.05069 Reported Physical Therapist Staffing Hours per Resident Per Day
Provider Information Reported RN Staffing Hours per Resident per Day 1.04720 Reported RN Staffing Hours per Resident per Day
Provider Information Reported Staffing Footnote — Reported Staffing Footnote
Provider Information Reported Total Nurse Staffing Hours per Resident per Day 4.34391 Reported Total Nurse Staffing Hours per Resident per Day
Provider Information Short-Stay QM Rating 4 Short-Stay QM Rating
Provider Information Short-Stay QM Rating Footnote — Short-Stay QM Rating Footnote
Provider Information Special Focus Status — Special Focus Status
Provider Information Staffing Rating 5 Staffing Rating
Provider Information Staffing Rating Footnote — Staffing Rating Footnote
Provider Information State TX State
Provider Information Telephone Number 9726563500 Telephone Number
Provider Information Total Amount of Fines in Dollars 45705.00 Total Amount of Fines in Dollars
Provider Information Total number of nurse staff hours per resident per day on the weekend 3.91607 Total number of nurse staff hours per resident per day on the weekend
Provider Information Total Number of Penalties 1 Total Number of Penalties
Provider Information Total nursing staff turnover 34.0 Total nursing staff turnover
Provider Information Total nursing staff turnover footnote — Total nursing staff turnover footnote
Provider Information Total Weighted Health Survey Score 143.500 Total Weighted Health Survey Score
Provider Information Urban Y Urban
Provider Information With a Resident and Family Council Resident With a Resident and Family Council
Provider Information ZIP Code 75252 ZIP Code