SNF
VI AT PALO ALTO
CCN: 555835 · PALO ALTO, CA 94304 · Santa Clara County
CCRC
Overview
- Address
- 600 SAND HILL ROAD, PALO ALTO, CA 94304
- Phone
- 6508535001
- Certified beds
- 44
- Avg daily residents
- 38 (85% of beds filled)
- Ownership
- For-profit LLC
- Provider type
- Medicare
- Medicare/Medicaid since
- 2006-09-07
- Setting
- Urban
5 /5
★★★★★
CMS Overall Rating
CMS 5-Star Ratings
CMS rates every Medicare/Medicaid-certified nursing home on four domains. The Overall rating is driven primarily by Health Inspection results, then adjusted up or down by Staffing and Quality Measures.
Staffing & Workforce
Direct-care staffing is the strongest operational driver of quality in nursing homes. Values are hours per resident per day, derived from payroll-based journal (PBJ) submissions. "Case-mix" adjusts for resident acuity; "Adjusted" is the CMS rating-input value.
| Role | Reported | Case-mix expected | Adjusted | Federal floor | |
|---|---|---|---|---|---|
| Total nurse All nursing staff combined: RN + LPN + Aide | 5.81 | 4.36 | 5.14 | ≥ 3.48 | |
| Registered Nurse (RN) Licensed RN hours. Strongest driver of clinical outcomes. | 1.34 | 0.76 | 1.19 | ≥ 0.55 | |
| Licensed Practical Nurse (LPN) LPN/LVN hours. Often handles medication administration. | 1.14 | 0.97 | 1.01 | — | |
| Nurse aide CNA hours. Bulk of direct resident care — bathing, feeding, mobility. | 3.33 | 2.63 | 2.95 | — | |
| Licensed (RN + LPN) Combined licensed nurse coverage. | 2.47 | — | — | — | |
| Physical therapist Rehabilitation therapist hours — important for post-acute / rehab admissions. | 0.24 | — | — | — |
Federal minimums (phasing in under the CMS 2024 minimum staffing rule) shown for reference. RN: 0.55 hrs/resident/day. Total nurse: 3.48 hrs/resident/day.
Weekend staffing
Total nurse (weekend)
5.24
hrs / resident / day
RN (weekend)
1.10
hrs / resident / day
Total nurse (adjusted, weekend)
4.65
hrs / resident / day
Weekend under-staffing is a common quality-of-care concern — adverse events are more frequent when licensed coverage drops.
Staff turnover
Total nursing staff turnover
20.7%
annual
RN turnover
26.7%
annual
Administrators departed
0
last 12 months
Resident acuity
Nursing Case-Mix Index
1.54
higher acuity than avg
Case-Mix Index Ratio
1.12
facility / state ratio
Health Inspections
CMS weights three inspection cycles to compute the Health Inspection rating: the most recent (50%), the second most recent (33%), and the oldest (17%). Each standard-survey deficiency is assigned a score based on scope and severity; complaint-survey findings and revisit scores are added to produce the cycle total.
| Cycle | Date | Total defs. | Standard | Complaint | Deficiency score | Revisits | Total score |
|---|---|---|---|---|---|---|---|
| Cycle 1 (most recent) | 2024-08-23 | 6 | 6 | 0 | 32 | 1 | 32 |
| Cycle 2/3 (prior) | 2023-03-17 | 8 | 5 | 3 | 52 | 1 | 52 |
Total weighted health score
37.0
lower is better
Deficiencies (18)
Individual survey findings. Scope/severity uses the CMS A–L matrix: letters further down the alphabet indicate greater harm and wider scope, up through J–L (immediate jeopardy).
17 D/E/F Actual harm — potential for minor
1 G/H/I Actual harm
| Tag | Description | Scope/Severity | Survey date | Corrected |
|---|---|---|---|---|
| 0583 | Keep residents' personal and medical records private and confidential. | D | 2024-08-23 | 2024-09-13 |
| 0700 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. | E | 2024-08-23 | 2024-09-13 |
| 0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | 2024-08-23 | 2024-09-13 |
| 0759 | Ensure medication error rates are not 5 percent or greater. | D | 2024-08-23 | 2024-09-13 |
| 0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | 2024-08-23 | 2024-09-13 |
| 0880 | Provide and implement an infection prevention and control program. | D | 2024-08-23 | 2024-09-13 |
| 0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | 2024-03-22 | 2024-04-18 |
| 0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | 2024-02-15 | 2024-02-26 |
| 0655 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D | 2023-08-15 | 2023-09-06 |
| 0688 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | D | 2023-03-17 | 2023-04-10 |
| 0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | 2023-03-17 | 2023-04-10 |
| 0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | 2023-03-17 | 2023-04-10 |
| 0880 | Provide and implement an infection prevention and control program. | D | 2023-03-17 | 2023-04-10 |
| 0881 | Implement a program that monitors antibiotic use. | D | 2023-03-17 | 2023-04-10 |
| 0641 | Ensure each resident receives an accurate assessment. | E | 2019-08-23 | 2019-09-12 |
| 0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | 2019-08-23 | 2019-09-12 |
| 0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | 2019-08-23 | 2019-09-12 |
| 0759 | Ensure medication error rates are not 5 percent or greater. | D | 2019-08-23 | 2019-09-12 |
Financial Health (FY 2023)
Operating performance
Total Margin
2.3%
Occupancy Rate
80.9%
Cost per Resident Day
$164
Revenue & costs
Net Patient Revenue
$15.0M
Total Costs
$2.1M
Net Income
$1.7M
Balance sheet
Total Assets
$263.9M
Total Liabilities
$727.1M
Fund Balance
-$463.2M
Current Ratio
1.28
Source: CMS SNF Cost Report (FY 2023). Cost report data lags by ~2 years.
Ownership & Corporate Structure
Chain: VI LIVING
- Chain ID
548- Facilities in chain
- 10
- Legal business name
- CC-PALO ALTO, INC.
Chain-average star ratings (for peer context)
Overall
4.8
Health
4.4
Staffing
5.0
QM
4.6
Owner / manager organizations (12)
| Organization | Role | Association |
|---|---|---|
| CC-DEVELOPMENT GROUP, INC. | 5% OR GREATER DIRECT OWNERSHIP INTEREST | since 06/23/1999 |
| MARGOT AND TOM PRITZKER FOUNDATION | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | since 05/22/2025 |
| P. G. - DANIEL TRUST | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | since 01/01/2012 |
| P. G. - DON #3 TRUST | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | since 01/01/2012 |
| P. G. - JIM TRUST | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | since 01/01/2012 |
| P. G. - JOHNNY TRUST | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | since 01/01/2012 |
| P. G. - KAREN TRUST | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | since 01/01/2012 |
| P. G. - LINDA TRUST | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | since 01/01/2012 |
| P. G. - NICHOLAS TRUST | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | since 01/01/2012 |
| P. G. - TONY TRUST | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | since 01/01/2012 |
| PRITZKER PUCKER FAMILY FOUNDATION NO. 2 | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | since 05/22/2025 |
| CLASSIC RESIDENCE MANAGEMENT LIMITED PARTNERSHIP | OPERATIONAL/MANAGERIAL CONTROL | since 08/01/2000 |
Owner / manager individuals (14)
| Name | Role | Association |
|---|---|---|
| ALVES, VALERIE | OPERATIONAL/MANAGERIAL CONTROL | since 10/10/2022 |
| EVRAETS, MELISSA | OPERATIONAL/MANAGERIAL CONTROL | since 08/31/2020 |
| FADEM, ANDREA | OPERATIONAL/MANAGERIAL CONTROL | since 08/23/2021 |
| HALVAEI, JASON | OPERATIONAL/MANAGERIAL CONTROL | since 05/06/2025 |
| HUSSAIN, YUSRA | OPERATIONAL/MANAGERIAL CONTROL | since 05/23/2008 |
| KOSELAK, JOHN | OPERATIONAL/MANAGERIAL CONTROL | since 03/16/2016 |
| KOSZYLKO, TOMEK | OPERATIONAL/MANAGERIAL CONTROL | since 06/18/2018 |
| WILLIAMS, BRIDGET | OPERATIONAL/MANAGERIAL CONTROL | since 12/01/2022 |
| COPE, TARA | CORPORATE DIRECTOR | since 06/01/2018 |
| MASLOW, CARY | CORPORATE DIRECTOR | since 08/01/2019 |
| MUSZYNSKI, THOMAS | CORPORATE DIRECTOR | since 06/01/2022 |
| BOYLE, NEAL | CORPORATE OFFICER | since 02/14/2020 |
| FOWLER, STEVEN | CORPORATE OFFICER | since 10/11/2024 |
| HIBBS, ALEXANDER | CORPORATE OFFICER | since 11/10/2022 |
Source: CMS Nursing Home Ownership. Percent ownership is rarely disclosed — CMS only requires it for specific roles.
Facility Features
- CCRC
- Yes
- Hospital-based
- No
- Resident / family council
- Resident
- Sprinkler systems
- Yes
- Abuse citation flag
- No
Methodology & sources
- Nursing Home Provider Info (
nh-provider-info), vintage 2026, downloaded 2026-04-14 , 14,703 rows. - Nursing Home Health Deficiencies (
nh-deficiencies), vintage 2026, downloaded 2026-04-14 , 418,972 rows. - Nursing Home Ownership (
nh-ownership), vintage 2026, downloaded 2026-04-14 , 160,393 rows. - Skilled Nursing Facility Cost Report (
snf-cost-report), vintage 2023, downloaded 2026-04-14 , 14,120 rows.
All Data
Every labeled field shipped for this facility by CMS. No national median or percentile context is available for SNFs in the current release.
Show 111 rows
| Source | Metric | Value | Raw key |
|---|---|---|---|
| Cost Report | Cost per Resident Day ($) | $164 | metrics.cost_per_resident_day |
| Cost Report | Current Ratio | 1.28 | metrics.current_ratio |
| Cost Report | fiscal_year | 2,023 | fiscal_year |
| Cost Report | Medicare Day Share (%) | 47.3% | metrics.medicare_day_share |
| Cost Report | Net Income ($) | $1,740,769 | metrics.net_income |
| Cost Report | Net Patient Revenue ($) | $14,983,865 | metrics.net_patient_revenue |
| Cost Report | Occupancy Rate (%) | 80.9% | metrics.occupancy_rate |
| Cost Report | Total Assets ($) | $263,890,836 | metrics.total_assets |
| Cost Report | Total Costs ($) | $2,126,509 | metrics.total_costs |
| Cost Report | Total Fund Balances ($) | $-463,212,609 | metrics.fund_balance |
| Cost Report | Total Liabilities ($) | $727,103,445 | metrics.total_liabilities |
| Cost Report | Total Margin (%) | 2.3% | metrics.total_margin |
| Provider Information | Abuse Icon | N | Abuse Icon |
| Provider Information | Adjusted LPN Staffing Hours per Resident per Day | 1.00589 | Adjusted LPN Staffing Hours per Resident per Day |
| Provider Information | Adjusted Nurse Aide Staffing Hours per Resident per Day | 2.95132 | Adjusted Nurse Aide Staffing Hours per Resident per Day |
| Provider Information | Adjusted RN Staffing Hours per Resident per Day | 1.18622 | Adjusted RN Staffing Hours per Resident per Day |
| Provider Information | Adjusted Total Nurse Staffing Hours per Resident per Day | 5.14342 | Adjusted Total Nurse Staffing Hours per Resident per Day |
| Provider Information | Adjusted Weekend Total Nurse Staffing Hours per Resident per Day | 4.64527 | Adjusted Weekend Total Nurse Staffing Hours per Resident per Day |
| Provider Information | Administrator turnover footnote | — | Administrator turnover footnote |
| Provider Information | Automatic Sprinkler Systems in All Required Areas | Yes | Automatic Sprinkler Systems in All Required Areas |
| Provider Information | Average Number of Residents per Day | 37.5 | Average Number of Residents per Day |
| Provider Information | Average Number of Residents per Day Footnote | — | Average Number of Residents per Day Footnote |
| Provider Information | Case-Mix LPN Staffing Hours per Resident per Day | 0.96715 | Case-Mix LPN Staffing Hours per Resident per Day |
| Provider Information | Case-Mix Nurse Aide Staffing Hours per Resident per Day | 2.62849 | Case-Mix Nurse Aide Staffing Hours per Resident per Day |
| Provider Information | Case-Mix RN Staffing Hours per Resident per Day | 0.76232 | Case-Mix RN Staffing Hours per Resident per Day |
| Provider Information | Case-Mix Total Nurse Staffing Hours per Resident per Day | 4.35796 | Case-Mix Total Nurse Staffing Hours per Resident per Day |
| Provider Information | Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day | 3.84108 | Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day |
| Provider Information | Chain Average Health Inspection Rating | 4.4 | Chain Average Health Inspection Rating |
| Provider Information | Chain Average Overall 5-star Rating | 4.8 | Chain Average Overall 5-star Rating |
| Provider Information | Chain Average QM Rating | 4.6 | Chain Average QM Rating |
| Provider Information | Chain Average Staffing Rating | 5.0 | Chain Average Staffing Rating |
| Provider Information | Chain ID | 548 | Chain ID |
| Provider Information | Chain Name | VI LIVING | Chain Name |
| Provider Information | City/Town | PALO ALTO | City/Town |
| Provider Information | CMS Certification Number (CCN) | 555835 | CMS Certification Number (CCN) |
| Provider Information | Continuing Care Retirement Community | Y | Continuing Care Retirement Community |
| Provider Information | County/Parish | Santa Clara | County/Parish |
| Provider Information | Date First Approved to Provide Medicare and Medicaid Services | 2006-09-07 | Date First Approved to Provide Medicare and Medicaid Services |
| Provider Information | Geocoding Footnote | — | Geocoding Footnote |
| Provider Information | Health Inspection Rating | 4 | Health Inspection Rating |
| Provider Information | Health Inspection Rating Footnote | — | Health Inspection Rating Footnote |
| Provider Information | Latitude | 37.4398 | Latitude |
| Provider Information | Legal Business Name | CC-PALO ALTO, INC. | Legal Business Name |
| Provider Information | Location | 600 SAND HILL ROAD,PALO ALTO,CA,94304 | Location |
| Provider Information | Long-Stay QM Rating | 5 | Long-Stay QM Rating |
| Provider Information | Long-Stay QM Rating Footnote | — | Long-Stay QM Rating Footnote |
| Provider Information | Longitude | -122.18 | Longitude |
| Provider Information | Most Recent Health Inspection More Than 2 Years Ago | N | Most Recent Health Inspection More Than 2 Years Ago |
| Provider Information | Number of administrators who have left the nursing home | 0 | Number of administrators who have left the nursing home |
| Provider Information | Number of Certified Beds | 44 | Number of Certified Beds |
| Provider Information | Number of Citations from Infection Control Inspections | — | Number of Citations from Infection Control Inspections |
| Provider Information | Number of Facilities in Chain | 10 | Number of Facilities in Chain |
| Provider Information | Number of Fines | 0 | Number of Fines |
| Provider Information | Number of Payment Denials | 0 | Number of Payment Denials |
| Provider Information | Nursing Case-Mix Index | 1.54383 | Nursing Case-Mix Index |
| Provider Information | Nursing Case-Mix Index Ratio | 1.12063 | Nursing Case-Mix Index Ratio |
| Provider Information | Overall Rating | 5 | Overall Rating |
| Provider Information | Overall Rating Footnote | — | Overall Rating Footnote |
| Provider Information | Ownership Type | For profit - Limited Liability company | Ownership Type |
| Provider Information | Physical Therapist Staffing Footnote | — | Physical Therapist Staffing Footnote |
| Provider Information | Processing Date | 2026-03-01 | Processing Date |
| Provider Information | Provider Address | 600 SAND HILL ROAD | Provider Address |
| Provider Information | Provider Changed Ownership in Last 12 Months | N | Provider Changed Ownership in Last 12 Months |
| Provider Information | Provider Name | VI AT PALO ALTO | Provider Name |
| Provider Information | Provider Resides in Hospital | N | Provider Resides in Hospital |
| Provider Information | Provider SSA County Code | 530 | Provider SSA County Code |
| Provider Information | Provider Type | Medicare | Provider Type |
| Provider Information | QM Rating | 5 | QM Rating |
| Provider Information | QM Rating Footnote | — | QM Rating Footnote |
| Provider Information | Rating Cycle 1 Health Deficiency Score | 32 | Rating Cycle 1 Health Deficiency Score |
| Provider Information | Rating Cycle 1 Health Revisit Score | 0 | Rating Cycle 1 Health Revisit Score |
| Provider Information | Rating Cycle 1 Number of Complaint Health Deficiencies | 0 | Rating Cycle 1 Number of Complaint Health Deficiencies |
| Provider Information | Rating Cycle 1 Number of Health Revisits | 1 | Rating Cycle 1 Number of Health Revisits |
| Provider Information | Rating Cycle 1 Number of Standard Health Deficiencies | 6 | Rating Cycle 1 Number of Standard Health Deficiencies |
| Provider Information | Rating Cycle 1 Standard Survey Health Date | 2024-08-23 | Rating Cycle 1 Standard Survey Health Date |
| Provider Information | Rating Cycle 1 Total Health Score | 32 | Rating Cycle 1 Total Health Score |
| Provider Information | Rating Cycle 1 Total Number of Health Deficiencies | 6 | Rating Cycle 1 Total Number of Health Deficiencies |
| Provider Information | Rating Cycle 2 Number of Standard Health Deficiencies | 5 | Rating Cycle 2 Number of Standard Health Deficiencies |
| Provider Information | Rating Cycle 2 Standard Health Survey Date | 2023-03-17 | Rating Cycle 2 Standard Health Survey Date |
| Provider Information | Rating Cycle 2/3 Health Deficiency Score | 52 | Rating Cycle 2/3 Health Deficiency Score |
| Provider Information | Rating Cycle 2/3 Health Revisit Score | 0 | Rating Cycle 2/3 Health Revisit Score |
| Provider Information | Rating Cycle 2/3 Number of Complaint Health Deficiencies | 3 | Rating Cycle 2/3 Number of Complaint Health Deficiencies |
| Provider Information | Rating Cycle 2/3 Number of Health Revisits | 1 | Rating Cycle 2/3 Number of Health Revisits |
| Provider Information | Rating Cycle 2/3 Total Health Score | 52 | Rating Cycle 2/3 Total Health Score |
| Provider Information | Rating Cycle 2/3 Total Number of Health Deficiencies | 8 | Rating Cycle 2/3 Total Number of Health Deficiencies |
| Provider Information | Registered Nurse hours per resident per day on the weekend | 1.09849 | Registered Nurse hours per resident per day on the weekend |
| Provider Information | Registered Nurse turnover | 26.7 | Registered Nurse turnover |
| Provider Information | Registered Nurse turnover footnote | — | Registered Nurse turnover footnote |
| Provider Information | Reported Licensed Staffing Hours per Resident per Day | 2.47430 | Reported Licensed Staffing Hours per Resident per Day |
| Provider Information | Reported LPN Staffing Hours per Resident per Day | 1.13538 | Reported LPN Staffing Hours per Resident per Day |
| Provider Information | Reported Nurse Aide Staffing Hours per Resident per Day | 3.33125 | Reported Nurse Aide Staffing Hours per Resident per Day |
| Provider Information | Reported Physical Therapist Staffing Hours per Resident Per Day | 0.23696 | Reported Physical Therapist Staffing Hours per Resident Per Day |
| Provider Information | Reported RN Staffing Hours per Resident per Day | 1.33892 | Reported RN Staffing Hours per Resident per Day |
| Provider Information | Reported Staffing Footnote | — | Reported Staffing Footnote |
| Provider Information | Reported Total Nurse Staffing Hours per Resident per Day | 5.80555 | Reported Total Nurse Staffing Hours per Resident per Day |
| Provider Information | Short-Stay QM Rating | 5 | Short-Stay QM Rating |
| Provider Information | Short-Stay QM Rating Footnote | — | Short-Stay QM Rating Footnote |
| Provider Information | Special Focus Status | — | Special Focus Status |
| Provider Information | Staffing Rating | 5 | Staffing Rating |
| Provider Information | Staffing Rating Footnote | — | Staffing Rating Footnote |
| Provider Information | State | CA | State |
| Provider Information | Telephone Number | 6508535001 | Telephone Number |
| Provider Information | Total Amount of Fines in Dollars | 0.00 | Total Amount of Fines in Dollars |
| Provider Information | Total number of nurse staff hours per resident per day on the weekend | 5.24328 | Total number of nurse staff hours per resident per day on the weekend |
| Provider Information | Total Number of Penalties | 0 | Total Number of Penalties |
| Provider Information | Total nursing staff turnover | 20.7 | Total nursing staff turnover |
| Provider Information | Total nursing staff turnover footnote | — | Total nursing staff turnover footnote |
| Provider Information | Total Weighted Health Survey Score | 37.000 | Total Weighted Health Survey Score |
| Provider Information | Urban | Y | Urban |
| Provider Information | With a Resident and Family Council | Resident | With a Resident and Family Council |
| Provider Information | ZIP Code | 94304 | ZIP Code |