Overview

Address
2459 10TH AVENUE, HONOLULU, HI 96816
Phone
8087372555
Certified beds
113
Avg daily residents
97 (86% of beds filled)
Ownership
For-profit corporation
Provider type
Medicare and Medicaid
Medicare/Medicaid since
2008-06-13
Setting
Urban
2 /5
CMS Overall Rating

CMS 5-Star Ratings

CMS rates every Medicare/Medicaid-certified nursing home on four domains. The Overall rating is driven primarily by Health Inspection results, then adjusted up or down by Staffing and Quality Measures.

Overall Rating
Composite of Health Inspection, Staffing, and Quality Measures.
2/5
Health Inspection
Based on the three most recent standard surveys, with more weight on recent results.
2/5
Staffing
Weighted combination of RN and total nurse staffing hours per resident per day, case-mix adjusted.
4/5
Quality Measures
15 resident-level quality measures split between long-stay and short-stay (post-acute) residents.
4/5
Quality Measures breakdown
Long-Stay Quality Measures 3/5
Short-Stay Quality Measures 4/5

Staffing & Workforce

Direct-care staffing is the strongest operational driver of quality in nursing homes. Values are hours per resident per day, derived from payroll-based journal (PBJ) submissions. "Case-mix" adjusts for resident acuity; "Adjusted" is the CMS rating-input value.

Role Reported Case-mix expected Adjusted Federal floor
Total nurse
All nursing staff combined: RN + LPN + Aide
4.25 3.72 4.41 ≥ 3.48
Registered Nurse (RN)
Licensed RN hours. Strongest driver of clinical outcomes.
1.49 0.65 1.55 ≥ 0.55
Licensed Practical Nurse (LPN)
LPN/LVN hours. Often handles medication administration.
0.06 0.83 0.06
Nurse aide
CNA hours. Bulk of direct resident care — bathing, feeding, mobility.
2.70 2.24 2.80
Licensed (RN + LPN)
Combined licensed nurse coverage.
1.55
Physical therapist
Rehabilitation therapist hours — important for post-acute / rehab admissions.
0.01

Federal minimums (phasing in under the CMS 2024 minimum staffing rule) shown for reference. RN: 0.55 hrs/resident/day. Total nurse: 3.48 hrs/resident/day.

Weekend staffing

Total nurse (weekend)
3.89
hrs / resident / day
RN (weekend)
1.26
hrs / resident / day
Total nurse (adjusted, weekend)
4.03
hrs / resident / day

Weekend under-staffing is a common quality-of-care concern — adverse events are more frequent when licensed coverage drops.

Staff turnover

Total nursing staff turnover
45.4%
annual
RN turnover
51.4%
annual
Administrators departed
0
last 12 months

Resident acuity

Nursing Case-Mix Index
1.32
higher acuity than avg
Case-Mix Index Ratio
0.96
facility / state ratio

Health Inspections

CMS weights three inspection cycles to compute the Health Inspection rating: the most recent (50%), the second most recent (33%), and the oldest (17%). Each standard-survey deficiency is assigned a score based on scope and severity; complaint-survey findings and revisit scores are added to produce the cycle total.

Cycle Date Total defs. Standard Complaint Deficiency score Revisits Total score
Cycle 1 (most recent) 2025-05-01 22 15 11 112 1 112
Cycle 2/3 (prior) 2024-03-07 10 6 4 40 1 40
Total weighted health score
94.0
lower is better

Deficiencies (44)

Individual survey findings. Scope/severity uses the CMS A–L matrix: letters further down the alphabet indicate greater harm and wider scope, up through J–L (immediate jeopardy).

43 D/E/F Actual harm — potential for minor
1 G/H/I Actual harm
Tag Description Scope/Severity Survey date Corrected
0684 Provide appropriate treatment and care according to orders, resident’s preferences and goals. G 2025-09-05 2025-10-09
0842 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. D 2025-09-05 2025-10-09
0583 Keep residents' personal and medical records private and confidential. D 2025-05-23 2025-06-13
0585 Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. E 2025-05-23 2025-06-13
0607 Develop and implement policies and procedures to prevent abuse, neglect, and theft. E 2025-05-23 2025-06-13
0609 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. D 2025-05-23 2025-06-13
0610 Respond appropriately to all alleged violations. D 2025-05-23 2025-06-13
0550 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. D 2025-05-01 2025-06-02
0558 Reasonably accommodate the needs and preferences of each resident. D 2025-05-01 2025-05-28
0561 Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. D 2025-05-01 2025-06-02
0578 Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. D 2025-05-01 2025-05-30
0584 Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. D 2025-05-01 2025-05-30
0656 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. D 2025-05-01 2025-05-30
0761 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. D 2025-05-01 2025-05-30
0803 Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. D 2025-05-01 2025-05-30
0805 Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. D 2025-05-01 2025-05-30
0812 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. D 2025-05-01 2025-05-30
0880 Provide and implement an infection prevention and control program. D 2025-05-01 2025-05-30
0641 Ensure each resident receives an accurate assessment. D 2025-05-01 2025-05-30
0657 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. D 2025-05-01 2025-05-30
0689 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. D 2025-05-01 2025-05-30
0726 Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. D 2025-05-01 2025-05-30
0656 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. D 2024-11-22 2024-12-12
0689 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. D 2024-11-22 2024-12-12
0684 Provide appropriate treatment and care according to orders, resident’s preferences and goals. D 2024-07-26 2024-08-30
0880 Provide and implement an infection prevention and control program. D 2024-07-26 2024-08-30
0604 Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. D 2024-03-07 2024-03-28
0609 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. D 2024-03-07 2024-03-28
0677 Provide care and assistance to perform activities of daily living for any resident who is unable. D 2024-03-07 2024-03-28
0761 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. D 2024-03-07 2024-03-28
0880 Provide and implement an infection prevention and control program. D 2024-03-07 2024-03-28
0908 Keep all essential equipment working safely. D 2024-03-07 2024-03-28
0623 Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. D 2023-03-31 2023-04-21
0625 Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. D 2023-03-31 2023-04-21
0641 Ensure each resident receives an accurate assessment. D 2023-03-31 2023-04-21
0656 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. D 2023-03-31 2023-04-21
0684 Provide appropriate treatment and care according to orders, resident’s preferences and goals. D 2023-03-31 2023-04-21
0756 Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. D 2023-03-31 2023-04-21
0757 Ensure each resident’s drug regimen must be free from unnecessary drugs. D 2023-03-31 2023-04-21
0759 Ensure medication error rates are not 5 percent or greater. D 2023-03-31 2023-04-21
0812 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F 2023-03-31 2023-04-21
0880 Provide and implement an infection prevention and control program. D 2023-03-31 2023-04-21
0885 Report COVID19 data to residents and families. E 2023-03-31 2023-04-21
0886 Perform COVID19 testing on residents and staff. D 2023-03-31 2023-04-21

Penalties (1)

Fines issued
1
last 3 years
Total fines
$12,735
Date Type Fine amount
2025-09-05 Fine $12,735

Source: CMS Nursing Home Penalties.

Financial Health (FY 2023)

Payer mix (share of resident days)

Medicare 5.7% Medicaid 29.8% Other 64.6%

Operating performance

Operating Margin
-31.6%
Total Margin
4.4%
Occupancy Rate
79.6%
Cost per Resident Day
$37

Revenue & costs

Net Patient Revenue
$15.6M
Total Costs
$1.4M
Net Income
$942K

Balance sheet

Total Assets
$31.9M
Total Liabilities
$7.7M
Fund Balance
$24.2M
Current Ratio
3.29

Source: CMS SNF Cost Report (FY 2023). Cost report data lags by ~2 years.

Ownership & Corporate Structure

Owner / manager organizations (1)

Organization Role Association
PALOLO CHINESE HOME 5% OR GREATER DIRECT OWNERSHIP INTEREST since 01/01/1966

Owner / manager individuals (24)

Name Role Association
NAKAYAMA, DARLENE OPERATIONAL/MANAGERIAL CONTROL since 05/29/2014
AU, GORDON CORPORATE DIRECTOR since 01/07/2008
BACKUS, PETER CORPORATE DIRECTOR since 01/01/2014
BLANCHETTE, PATRICIA CORPORATE DIRECTOR since 01/07/2008
CHING, ANTHONY CORPORATE DIRECTOR since 01/01/2017
GOO, FRANCES CORPORATE DIRECTOR since 01/01/1996
HWANG, RENA CORPORATE DIRECTOR since 01/01/2020
LAU, RUSSELL JAMES CORPORATE DIRECTOR since 01/07/2008
LEE, GLADYS CORPORATE DIRECTOR since 01/01/2008
LEE, LENORA CORPORATE DIRECTOR since 01/01/2019
LO, ELVIRA CORPORATE DIRECTOR since 01/01/2020
MOATS, ANDREW CORPORATE DIRECTOR since 01/01/2017
OSHIMA, ISOO CORPORATE DIRECTOR since 01/01/2015
SCHMIDT, JEFFREY CORPORATE DIRECTOR since 01/01/2013
SIMON, GARY CORPORATE DIRECTOR since 01/01/2019
SMITH, DOUGLAS CORPORATE DIRECTOR since 01/01/2014
SOUZA, SANDRA CORPORATE DIRECTOR since 01/01/2021
TOKIOKA, TYLER CORPORATE DIRECTOR since 01/01/2019
TSEU, LAWRENCE CORPORATE DIRECTOR since 01/07/2008
WATANABE, ERIC CORPORATE DIRECTOR since 01/07/2008
WONG, STACEY CORPORATE DIRECTOR since 01/01/2021
WOO, BENJAMIN CORPORATE DIRECTOR since 01/01/2019
YEE, REGINALD CORPORATE DIRECTOR since 01/01/2018
NAKAYAMA, DARLENE CORPORATE OFFICER since 12/18/2003

Source: CMS Nursing Home Ownership. Percent ownership is rarely disclosed — CMS only requires it for specific roles.

Facility Features

CCRC
No
Hospital-based
No
Resident / family council
Both
Sprinkler systems
Yes
Abuse citation flag
No
Methodology & sources

Full methodology →

All Data

Every labeled field shipped for this facility by CMS. No national median or percentile context is available for SNFs in the current release.

Download CSV

Show 113 rows
Source Metric Value Raw key
Cost Report Cost per Resident Day ($) $37 metrics.cost_per_resident_day
Cost Report Current Ratio 3.29 metrics.current_ratio
Cost Report fiscal_year 2,023 fiscal_year
Cost Report Medicaid Day Share (%) 29.8% metrics.medicaid_day_share
Cost Report Medicare Day Share (%) 5.7% metrics.medicare_day_share
Cost Report Net Income ($) $941,873 metrics.net_income
Cost Report Net Patient Revenue ($) $15,556,832 metrics.net_patient_revenue
Cost Report Occupancy Rate (%) 79.6% metrics.occupancy_rate
Cost Report Operating Margin (%) -31.6% metrics.operating_margin
Cost Report Total Assets ($) $31,870,837 metrics.total_assets
Cost Report Total Costs ($) $1,391,259 metrics.total_costs
Cost Report Total Fund Balances ($) $24,152,472 metrics.fund_balance
Cost Report Total Liabilities ($) $7,718,365 metrics.total_liabilities
Cost Report Total Margin (%) 4.4% metrics.total_margin
Provider Information Abuse Icon N Abuse Icon
Provider Information Adjusted LPN Staffing Hours per Resident per Day 0.06061 Adjusted LPN Staffing Hours per Resident per Day
Provider Information Adjusted Nurse Aide Staffing Hours per Resident per Day 2.80277 Adjusted Nurse Aide Staffing Hours per Resident per Day
Provider Information Adjusted RN Staffing Hours per Resident per Day 1.54753 Adjusted RN Staffing Hours per Resident per Day
Provider Information Adjusted Total Nurse Staffing Hours per Resident per Day 4.41091 Adjusted Total Nurse Staffing Hours per Resident per Day
Provider Information Adjusted Weekend Total Nurse Staffing Hours per Resident per Day 4.03408 Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
Provider Information Administrator turnover footnote Administrator turnover footnote
Provider Information Automatic Sprinkler Systems in All Required Areas Yes Automatic Sprinkler Systems in All Required Areas
Provider Information Average Number of Residents per Day 96.9 Average Number of Residents per Day
Provider Information Average Number of Residents per Day Footnote Average Number of Residents per Day Footnote
Provider Information Case-Mix LPN Staffing Hours per Resident per Day 0.82566 Case-Mix LPN Staffing Hours per Resident per Day
Provider Information Case-Mix Nurse Aide Staffing Hours per Resident per Day 2.24395 Case-Mix Nurse Aide Staffing Hours per Resident per Day
Provider Information Case-Mix RN Staffing Hours per Resident per Day 0.65080 Case-Mix RN Staffing Hours per Resident per Day
Provider Information Case-Mix Total Nurse Staffing Hours per Resident per Day 3.72040 Case-Mix Total Nurse Staffing Hours per Resident per Day
Provider Information Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day 3.27914 Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
Provider Information Chain Average Health Inspection Rating Chain Average Health Inspection Rating
Provider Information Chain Average Overall 5-star Rating Chain Average Overall 5-star Rating
Provider Information Chain Average QM Rating Chain Average QM Rating
Provider Information Chain Average Staffing Rating Chain Average Staffing Rating
Provider Information Chain ID Chain ID
Provider Information Chain Name Chain Name
Provider Information City/Town HONOLULU City/Town
Provider Information CMS Certification Number (CCN) 125059 CMS Certification Number (CCN)
Provider Information Continuing Care Retirement Community N Continuing Care Retirement Community
Provider Information County/Parish Honolulu County/Parish
Provider Information Date First Approved to Provide Medicare and Medicaid Services 2008-06-13 Date First Approved to Provide Medicare and Medicaid Services
Provider Information Geocoding Footnote Geocoding Footnote
Provider Information Health Inspection Rating 2 Health Inspection Rating
Provider Information Health Inspection Rating Footnote Health Inspection Rating Footnote
Provider Information Latitude 21.3036 Latitude
Provider Information Legal Business Name PALOLO CHINESE HOME Legal Business Name
Provider Information Location 2459 10TH AVENUE,HONOLULU,HI,96816 Location
Provider Information Long-Stay QM Rating 3 Long-Stay QM Rating
Provider Information Long-Stay QM Rating Footnote Long-Stay QM Rating Footnote
Provider Information Longitude -157.79 Longitude
Provider Information Most Recent Health Inspection More Than 2 Years Ago N Most Recent Health Inspection More Than 2 Years Ago
Provider Information Number of administrators who have left the nursing home 0 Number of administrators who have left the nursing home
Provider Information Number of Certified Beds 113 Number of Certified Beds
Provider Information Number of Citations from Infection Control Inspections Number of Citations from Infection Control Inspections
Provider Information Number of Facilities in Chain Number of Facilities in Chain
Provider Information Number of Fines 1 Number of Fines
Provider Information Number of Payment Denials 0 Number of Payment Denials
Provider Information Nursing Case-Mix Index 1.31797 Nursing Case-Mix Index
Provider Information Nursing Case-Mix Index Ratio 0.95668 Nursing Case-Mix Index Ratio
Provider Information Overall Rating 2 Overall Rating
Provider Information Overall Rating Footnote Overall Rating Footnote
Provider Information Ownership Type For profit - Corporation Ownership Type
Provider Information Physical Therapist Staffing Footnote Physical Therapist Staffing Footnote
Provider Information Processing Date 2026-03-01 Processing Date
Provider Information Provider Address 2459 10TH AVENUE Provider Address
Provider Information Provider Changed Ownership in Last 12 Months N Provider Changed Ownership in Last 12 Months
Provider Information Provider Name Palolo Chinese Home Provider Name
Provider Information Provider Resides in Hospital N Provider Resides in Hospital
Provider Information Provider SSA County Code 020 Provider SSA County Code
Provider Information Provider Type Medicare and Medicaid Provider Type
Provider Information QM Rating 4 QM Rating
Provider Information QM Rating Footnote QM Rating Footnote
Provider Information Rating Cycle 1 Health Deficiency Score 112 Rating Cycle 1 Health Deficiency Score
Provider Information Rating Cycle 1 Health Revisit Score 0 Rating Cycle 1 Health Revisit Score
Provider Information Rating Cycle 1 Number of Complaint Health Deficiencies 11 Rating Cycle 1 Number of Complaint Health Deficiencies
Provider Information Rating Cycle 1 Number of Health Revisits 1 Rating Cycle 1 Number of Health Revisits
Provider Information Rating Cycle 1 Number of Standard Health Deficiencies 15 Rating Cycle 1 Number of Standard Health Deficiencies
Provider Information Rating Cycle 1 Standard Survey Health Date 2025-05-01 Rating Cycle 1 Standard Survey Health Date
Provider Information Rating Cycle 1 Total Health Score 112 Rating Cycle 1 Total Health Score
Provider Information Rating Cycle 1 Total Number of Health Deficiencies 22 Rating Cycle 1 Total Number of Health Deficiencies
Provider Information Rating Cycle 2 Number of Standard Health Deficiencies 6 Rating Cycle 2 Number of Standard Health Deficiencies
Provider Information Rating Cycle 2 Standard Health Survey Date 2024-03-07 Rating Cycle 2 Standard Health Survey Date
Provider Information Rating Cycle 2/3 Health Deficiency Score 40 Rating Cycle 2/3 Health Deficiency Score
Provider Information Rating Cycle 2/3 Health Revisit Score 0 Rating Cycle 2/3 Health Revisit Score
Provider Information Rating Cycle 2/3 Number of Complaint Health Deficiencies 4 Rating Cycle 2/3 Number of Complaint Health Deficiencies
Provider Information Rating Cycle 2/3 Number of Health Revisits 1 Rating Cycle 2/3 Number of Health Revisits
Provider Information Rating Cycle 2/3 Total Health Score 40 Rating Cycle 2/3 Total Health Score
Provider Information Rating Cycle 2/3 Total Number of Health Deficiencies 10 Rating Cycle 2/3 Total Number of Health Deficiencies
Provider Information Registered Nurse hours per resident per day on the weekend 1.25935 Registered Nurse hours per resident per day on the weekend
Provider Information Registered Nurse turnover 51.4 Registered Nurse turnover
Provider Information Registered Nurse turnover footnote Registered Nurse turnover footnote
Provider Information Reported Licensed Staffing Hours per Resident per Day 1.54961 Reported Licensed Staffing Hours per Resident per Day
Provider Information Reported LPN Staffing Hours per Resident per Day 0.05840 Reported LPN Staffing Hours per Resident per Day
Provider Information Reported Nurse Aide Staffing Hours per Resident per Day 2.70075 Reported Nurse Aide Staffing Hours per Resident per Day
Provider Information Reported Physical Therapist Staffing Hours per Resident Per Day 0.01202 Reported Physical Therapist Staffing Hours per Resident Per Day
Provider Information Reported RN Staffing Hours per Resident per Day 1.49121 Reported RN Staffing Hours per Resident per Day
Provider Information Reported Staffing Footnote Reported Staffing Footnote
Provider Information Reported Total Nurse Staffing Hours per Resident per Day 4.25036 Reported Total Nurse Staffing Hours per Resident per Day
Provider Information Short-Stay QM Rating 4 Short-Stay QM Rating
Provider Information Short-Stay QM Rating Footnote Short-Stay QM Rating Footnote
Provider Information Special Focus Status Special Focus Status
Provider Information Staffing Rating 4 Staffing Rating
Provider Information Staffing Rating Footnote Staffing Rating Footnote
Provider Information State HI State
Provider Information Telephone Number 8087372555 Telephone Number
Provider Information Total Amount of Fines in Dollars 12735.00 Total Amount of Fines in Dollars
Provider Information Total number of nurse staff hours per resident per day on the weekend 3.88725 Total number of nurse staff hours per resident per day on the weekend
Provider Information Total Number of Penalties 1 Total Number of Penalties
Provider Information Total nursing staff turnover 45.4 Total nursing staff turnover
Provider Information Total nursing staff turnover footnote Total nursing staff turnover footnote
Provider Information Total Weighted Health Survey Score 94.000 Total Weighted Health Survey Score
Provider Information Urban Y Urban
Provider Information With a Resident and Family Council Both With a Resident and Family Council
Provider Information ZIP Code 96816 ZIP Code