Overview

Address
1033 E. ARROW HIGHWAY, GLENDORA, CA 91740
Phone
6269637531
Certified beds
98
Avg daily residents
88 (90% of beds filled)
Ownership
For-profit LLC
Provider type
Medicare and Medicaid
Medicare/Medicaid since
1973-04-01
Setting
Urban
1 /5
CMS Overall Rating

CMS 5-Star Ratings

CMS rates every Medicare/Medicaid-certified nursing home on four domains. The Overall rating is driven primarily by Health Inspection results, then adjusted up or down by Staffing and Quality Measures.

Overall Rating
Composite of Health Inspection, Staffing, and Quality Measures.
1/5
Health Inspection
Based on the three most recent standard surveys, with more weight on recent results.
1/5
Staffing
Weighted combination of RN and total nurse staffing hours per resident per day, case-mix adjusted.
3/5
Quality Measures
15 resident-level quality measures split between long-stay and short-stay (post-acute) residents.
4/5
Quality Measures breakdown
Long-Stay Quality Measures 5/5
Short-Stay Quality Measures 3/5

Staffing & Workforce

Direct-care staffing is the strongest operational driver of quality in nursing homes. Values are hours per resident per day, derived from payroll-based journal (PBJ) submissions. "Case-mix" adjusts for resident acuity; "Adjusted" is the CMS rating-input value.

Role Reported Case-mix expected Adjusted Federal floor
Total nurse
All nursing staff combined: RN + LPN + Aide
4.34 3.89 4.31 ≥ 3.48
Registered Nurse (RN)
Licensed RN hours. Strongest driver of clinical outcomes.
0.45 0.68 0.45 ≥ 0.55 Below floor
Licensed Practical Nurse (LPN)
LPN/LVN hours. Often handles medication administration.
1.28 0.86 1.27
Nurse aide
CNA hours. Bulk of direct resident care — bathing, feeding, mobility.
2.61 2.35 2.59
Licensed (RN + LPN)
Combined licensed nurse coverage.
1.73
Physical therapist
Rehabilitation therapist hours — important for post-acute / rehab admissions.
0.11

Federal minimums (phasing in under the CMS 2024 minimum staffing rule) shown for reference. RN: 0.55 hrs/resident/day. Total nurse: 3.48 hrs/resident/day.

Weekend staffing

Total nurse (weekend)
3.78
hrs / resident / day
RN (weekend)
0.28
hrs / resident / day
Total nurse (adjusted, weekend)
3.75
hrs / resident / day

Weekend under-staffing is a common quality-of-care concern — adverse events are more frequent when licensed coverage drops.

Staff turnover

Total nursing staff turnover
64.2%
annual
RN turnover
69.2%
annual
Administrators departed
1
last 12 months

Resident acuity

Nursing Case-Mix Index
1.38
higher acuity than avg
Case-Mix Index Ratio
1.00
facility / state ratio

Health Inspections

CMS weights three inspection cycles to compute the Health Inspection rating: the most recent (50%), the second most recent (33%), and the oldest (17%). Each standard-survey deficiency is assigned a score based on scope and severity; complaint-survey findings and revisit scores are added to produce the cycle total.

Cycle Date Total defs. Standard Complaint Deficiency score Revisits Total score
Cycle 1 (most recent) 2025-02-06 26 17 13 128 1 128
Cycle 2/3 (prior) 2024-01-25 49 21 28 284 1 284
Total weighted health score
167.0
lower is better

Deficiencies (94)

Individual survey findings. Scope/severity uses the CMS A–L matrix: letters further down the alphabet indicate greater harm and wider scope, up through J–L (immediate jeopardy).

92 D/E/F Actual harm — potential for minor
2 G/H/I Actual harm
Tag Description Scope/Severity Survey date Corrected
0684 Provide appropriate treatment and care according to orders, resident’s preferences and goals. E 2026-01-20
0550 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. D 2025-12-18 2026-01-07
0565 Honor the resident's right to organize and participate in resident/family groups in the facility. D 2025-12-18 2026-01-07
0842 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. D 2025-12-18 2026-01-14
0550 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. D 2025-04-11 2025-05-01
0677 Provide care and assistance to perform activities of daily living for any resident who is unable. D 2025-04-11 2025-05-01
0693 Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. D 2025-03-20 2025-04-03
0726 Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. D 2025-03-20 2025-04-03
0880 Provide and implement an infection prevention and control program. D 2025-03-20 2025-04-03
0550 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. D 2025-02-06 2025-02-28
0558 Reasonably accommodate the needs and preferences of each resident. D 2025-02-06 2025-03-03
0645 PASARR screening for Mental disorders or Intellectual Disabilities D 2025-02-06 2025-02-28
0679 Provide activities to meet all resident's needs. D 2025-02-06 2025-03-03
0684 Provide appropriate treatment and care according to orders, resident’s preferences and goals. D 2025-02-06 2025-03-03
0686 Provide appropriate pressure ulcer care and prevent new ulcers from developing. E 2025-02-06 2025-03-03
0695 Provide safe and appropriate respiratory care for a resident when needed. D 2025-02-06 2025-03-03
0812 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. D 2025-02-06 2025-02-28
0868 Have the Quality Assessment and Assurance group have the required members and meet at least quarterly D 2025-02-06 2025-02-28
0880 Provide and implement an infection prevention and control program. E 2025-02-06 2025-03-03
0881 Implement a program that monitors antibiotic use. E 2025-02-06 2025-03-03
0911 Ensure resident rooms hold no more than 4 residents; for new construction after November 28, 2016, rooms hold no more than 2 residents. D 2025-02-06 2025-03-03
0919 Make sure that a working call system is available in each resident's bathroom and bathing area. E 2025-02-06 2025-03-03
0641 Ensure each resident receives an accurate assessment. D 2025-02-06 2025-03-03
0657 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. D 2025-02-06 2025-03-03
0689 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. D 2025-02-06 2025-03-03
0725 Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. E 2025-02-06 2025-02-28
0656 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. D 2025-01-30 2025-02-22
0755 Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. E 2025-01-30 2025-02-22
0694 Provide for the safe, appropriate administration of IV fluids for a resident when needed. D 2024-12-13 2025-01-01
0880 Provide and implement an infection prevention and control program. E 2024-12-13 2025-01-01
0689 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. D 2024-11-21 2024-12-16
0550 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. D 2024-11-06 2024-11-29
0580 Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. D 2024-11-06 2024-11-30
0656 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. D 2024-11-06 2024-11-29
0684 Provide appropriate treatment and care according to orders, resident’s preferences and goals. G 2024-11-06 2024-11-29
0609 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. D 2024-09-27 2024-10-21
0725 Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. E 2024-09-11 2024-10-02
0690 Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. D 2024-07-15 2024-08-07
0558 Reasonably accommodate the needs and preferences of each resident. D 2024-03-22 2024-04-08
0550 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. D 2024-03-05 2024-03-18
0550 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. E 2024-01-25 2024-02-15
0582 Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. D 2024-01-25 2024-02-15
0584 Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. D 2024-01-25 2024-02-15
0636 Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. D 2024-01-25 2024-02-15
0655 Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted D 2024-01-25 2024-02-15
0656 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. D 2024-01-25 2024-02-15
0657 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. D 2024-01-25 2024-02-15
0679 Provide activities to meet all resident's needs. D 2024-01-25 2024-02-15
0684 Provide appropriate treatment and care according to orders, resident’s preferences and goals. D 2024-01-25 2024-02-15
0686 Provide appropriate pressure ulcer care and prevent new ulcers from developing. D 2024-01-25 2024-02-15

Showing 50 most recent of 94. See the All Data CSV for the full list.

Penalties (1)

Fines issued
0
last 3 years
Payment denials
1
Date Type Fine amount
2024-11-06 Payment Denial

Source: CMS Nursing Home Penalties.

Financial Health (FY 2023)

Payer mix (share of resident days)

Medicare 22.2% Medicaid 60.2% Other 17.5%

Operating performance

Operating Margin
14.6%
Total Margin
14.7%
Occupancy Rate
88.1%
Cost per Resident Day
$67

Revenue & costs

Net Patient Revenue
$14.2M
Total Costs
$2.1M
Net Income
$2.1M

Balance sheet

Total Assets
$18.2M
Total Liabilities
$3.8M
Fund Balance
$14.3M
Current Ratio
11.69

Source: CMS SNF Cost Report (FY 2023). Cost report data lags by ~2 years.

Ownership & Corporate Structure

Chain: THE ENSIGN GROUP

Chain ID
507
Facilities in chain
329
Legal business name
ENSIGN SAN DIMAS LLC
Chain-average star ratings (for peer context)
Overall
3.2
Health
2.9
Staffing
2.7
QM
4.3

Owner / manager organizations (3)

Organization Role Association
FLAGSTONE HEALTHCARE CENTRAL LLC 5% OR GREATER DIRECT OWNERSHIP INTEREST since 01/01/2019
THE ENSIGN GROUP INC 5% OR GREATER INDIRECT OWNERSHIP INTEREST since 01/30/2006
TWOMAGNETS LLC OPERATIONAL/MANAGERIAL CONTROL since 02/01/2001

Owner / manager individuals (5)

Name Role Association
JOHNSON, WACY OPERATIONAL/MANAGERIAL CONTROL since 04/01/2019
MEHTA, KRUNAL OPERATIONAL/MANAGERIAL CONTROL since 11/01/2020
BURNAM, SOON CORPORATE OFFICER since 01/30/2006
PORT, BARRY CORPORATE OFFICER since 02/01/2001
WILLITS, ADAM CORPORATE OFFICER since 08/27/2018

Source: CMS Nursing Home Ownership. Percent ownership is rarely disclosed — CMS only requires it for specific roles.

Facility Features

CCRC
No
Hospital-based
No
Resident / family council
Resident
Sprinkler systems
Yes
Abuse citation flag
No
Methodology & sources

Full methodology →

All Data

Every labeled field shipped for this facility by CMS. No national median or percentile context is available for SNFs in the current release.

Download CSV

Show 113 rows
Source Metric Value Raw key
Cost Report Cost per Resident Day ($) $67 metrics.cost_per_resident_day
Cost Report Current Ratio 11.69 metrics.current_ratio
Cost Report fiscal_year 2,023 fiscal_year
Cost Report Medicaid Day Share (%) 60.2% metrics.medicaid_day_share
Cost Report Medicare Day Share (%) 22.2% metrics.medicare_day_share
Cost Report Net Income ($) $2,086,213 metrics.net_income
Cost Report Net Patient Revenue ($) $14,234,767 metrics.net_patient_revenue
Cost Report Occupancy Rate (%) 88.1% metrics.occupancy_rate
Cost Report Operating Margin (%) 14.6% metrics.operating_margin
Cost Report Total Assets ($) $18,170,516 metrics.total_assets
Cost Report Total Costs ($) $2,051,579 metrics.total_costs
Cost Report Total Fund Balances ($) $14,325,916 metrics.fund_balance
Cost Report Total Liabilities ($) $3,844,600 metrics.total_liabilities
Cost Report Total Margin (%) 14.7% metrics.total_margin
Provider Information Abuse Icon N Abuse Icon
Provider Information Adjusted LPN Staffing Hours per Resident per Day 1.26696 Adjusted LPN Staffing Hours per Resident per Day
Provider Information Adjusted Nurse Aide Staffing Hours per Resident per Day 2.59079 Adjusted Nurse Aide Staffing Hours per Resident per Day
Provider Information Adjusted RN Staffing Hours per Resident per Day 0.45117 Adjusted RN Staffing Hours per Resident per Day
Provider Information Adjusted Total Nurse Staffing Hours per Resident per Day 4.30892 Adjusted Total Nurse Staffing Hours per Resident per Day
Provider Information Adjusted Weekend Total Nurse Staffing Hours per Resident per Day 3.75094 Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
Provider Information Administrator turnover footnote Administrator turnover footnote
Provider Information Automatic Sprinkler Systems in All Required Areas Yes Automatic Sprinkler Systems in All Required Areas
Provider Information Average Number of Residents per Day 87.9 Average Number of Residents per Day
Provider Information Average Number of Residents per Day Footnote Average Number of Residents per Day Footnote
Provider Information Case-Mix LPN Staffing Hours per Resident per Day 0.86341 Case-Mix LPN Staffing Hours per Resident per Day
Provider Information Case-Mix Nurse Aide Staffing Hours per Resident per Day 2.34656 Case-Mix Nurse Aide Staffing Hours per Resident per Day
Provider Information Case-Mix RN Staffing Hours per Resident per Day 0.68056 Case-Mix RN Staffing Hours per Resident per Day
Provider Information Case-Mix Total Nurse Staffing Hours per Resident per Day 3.89053 Case-Mix Total Nurse Staffing Hours per Resident per Day
Provider Information Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day 3.42909 Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
Provider Information Chain Average Health Inspection Rating 2.9 Chain Average Health Inspection Rating
Provider Information Chain Average Overall 5-star Rating 3.2 Chain Average Overall 5-star Rating
Provider Information Chain Average QM Rating 4.3 Chain Average QM Rating
Provider Information Chain Average Staffing Rating 2.7 Chain Average Staffing Rating
Provider Information Chain ID 507 Chain ID
Provider Information Chain Name THE ENSIGN GROUP Chain Name
Provider Information City/Town GLENDORA City/Town
Provider Information CMS Certification Number (CCN) 056360 CMS Certification Number (CCN)
Provider Information Continuing Care Retirement Community N Continuing Care Retirement Community
Provider Information County/Parish Los Angeles County/Parish
Provider Information Date First Approved to Provide Medicare and Medicaid Services 1973-04-01 Date First Approved to Provide Medicare and Medicaid Services
Provider Information Geocoding Footnote Geocoding Footnote
Provider Information Health Inspection Rating 1 Health Inspection Rating
Provider Information Health Inspection Rating Footnote Health Inspection Rating Footnote
Provider Information Latitude 34.1066 Latitude
Provider Information Legal Business Name ENSIGN SAN DIMAS LLC Legal Business Name
Provider Information Location 1033 E. ARROW HIGHWAY,GLENDORA,CA,91740 Location
Provider Information Long-Stay QM Rating 5 Long-Stay QM Rating
Provider Information Long-Stay QM Rating Footnote Long-Stay QM Rating Footnote
Provider Information Longitude -117.85 Longitude
Provider Information Most Recent Health Inspection More Than 2 Years Ago N Most Recent Health Inspection More Than 2 Years Ago
Provider Information Number of administrators who have left the nursing home 1 Number of administrators who have left the nursing home
Provider Information Number of Certified Beds 98 Number of Certified Beds
Provider Information Number of Citations from Infection Control Inspections Number of Citations from Infection Control Inspections
Provider Information Number of Facilities in Chain 329 Number of Facilities in Chain
Provider Information Number of Fines 0 Number of Fines
Provider Information Number of Payment Denials 1 Number of Payment Denials
Provider Information Nursing Case-Mix Index 1.37824 Nursing Case-Mix Index
Provider Information Nursing Case-Mix Index Ratio 1.00043 Nursing Case-Mix Index Ratio
Provider Information Overall Rating 1 Overall Rating
Provider Information Overall Rating Footnote Overall Rating Footnote
Provider Information Ownership Type For profit - Limited Liability company Ownership Type
Provider Information Physical Therapist Staffing Footnote Physical Therapist Staffing Footnote
Provider Information Processing Date 2026-03-01 Processing Date
Provider Information Provider Address 1033 E. ARROW HIGHWAY Provider Address
Provider Information Provider Changed Ownership in Last 12 Months N Provider Changed Ownership in Last 12 Months
Provider Information Provider Name ARBOR GLEN CARE CENTER Provider Name
Provider Information Provider Resides in Hospital N Provider Resides in Hospital
Provider Information Provider SSA County Code 200 Provider SSA County Code
Provider Information Provider Type Medicare and Medicaid Provider Type
Provider Information QM Rating 4 QM Rating
Provider Information QM Rating Footnote QM Rating Footnote
Provider Information Rating Cycle 1 Health Deficiency Score 128 Rating Cycle 1 Health Deficiency Score
Provider Information Rating Cycle 1 Health Revisit Score 0 Rating Cycle 1 Health Revisit Score
Provider Information Rating Cycle 1 Number of Complaint Health Deficiencies 13 Rating Cycle 1 Number of Complaint Health Deficiencies
Provider Information Rating Cycle 1 Number of Health Revisits 1 Rating Cycle 1 Number of Health Revisits
Provider Information Rating Cycle 1 Number of Standard Health Deficiencies 17 Rating Cycle 1 Number of Standard Health Deficiencies
Provider Information Rating Cycle 1 Standard Survey Health Date 2025-02-06 Rating Cycle 1 Standard Survey Health Date
Provider Information Rating Cycle 1 Total Health Score 128 Rating Cycle 1 Total Health Score
Provider Information Rating Cycle 1 Total Number of Health Deficiencies 26 Rating Cycle 1 Total Number of Health Deficiencies
Provider Information Rating Cycle 2 Number of Standard Health Deficiencies 21 Rating Cycle 2 Number of Standard Health Deficiencies
Provider Information Rating Cycle 2 Standard Health Survey Date 2024-01-25 Rating Cycle 2 Standard Health Survey Date
Provider Information Rating Cycle 2/3 Health Deficiency Score 284 Rating Cycle 2/3 Health Deficiency Score
Provider Information Rating Cycle 2/3 Health Revisit Score 0 Rating Cycle 2/3 Health Revisit Score
Provider Information Rating Cycle 2/3 Number of Complaint Health Deficiencies 28 Rating Cycle 2/3 Number of Complaint Health Deficiencies
Provider Information Rating Cycle 2/3 Number of Health Revisits 1 Rating Cycle 2/3 Number of Health Revisits
Provider Information Rating Cycle 2/3 Total Health Score 284 Rating Cycle 2/3 Total Health Score
Provider Information Rating Cycle 2/3 Total Number of Health Deficiencies 49 Rating Cycle 2/3 Total Number of Health Deficiencies
Provider Information Registered Nurse hours per resident per day on the weekend 0.27903 Registered Nurse hours per resident per day on the weekend
Provider Information Registered Nurse turnover 69.2 Registered Nurse turnover
Provider Information Registered Nurse turnover footnote Registered Nurse turnover footnote
Provider Information Reported Licensed Staffing Hours per Resident per Day 1.73131 Reported Licensed Staffing Hours per Resident per Day
Provider Information Reported LPN Staffing Hours per Resident per Day 1.27668 Reported LPN Staffing Hours per Resident per Day
Provider Information Reported Nurse Aide Staffing Hours per Resident per Day 2.61065 Reported Nurse Aide Staffing Hours per Resident per Day
Provider Information Reported Physical Therapist Staffing Hours per Resident Per Day 0.11464 Reported Physical Therapist Staffing Hours per Resident Per Day
Provider Information Reported RN Staffing Hours per Resident per Day 0.45463 Reported RN Staffing Hours per Resident per Day
Provider Information Reported Staffing Footnote Reported Staffing Footnote
Provider Information Reported Total Nurse Staffing Hours per Resident per Day 4.34196 Reported Total Nurse Staffing Hours per Resident per Day
Provider Information Short-Stay QM Rating 3 Short-Stay QM Rating
Provider Information Short-Stay QM Rating Footnote Short-Stay QM Rating Footnote
Provider Information Special Focus Status Special Focus Status
Provider Information Staffing Rating 3 Staffing Rating
Provider Information Staffing Rating Footnote Staffing Rating Footnote
Provider Information State CA State
Provider Information Telephone Number 6269637531 Telephone Number
Provider Information Total Amount of Fines in Dollars 0.00 Total Amount of Fines in Dollars
Provider Information Total number of nurse staff hours per resident per day on the weekend 3.77970 Total number of nurse staff hours per resident per day on the weekend
Provider Information Total Number of Penalties 1 Total Number of Penalties
Provider Information Total nursing staff turnover 64.2 Total nursing staff turnover
Provider Information Total nursing staff turnover footnote Total nursing staff turnover footnote
Provider Information Total Weighted Health Survey Score 167.000 Total Weighted Health Survey Score
Provider Information Urban Y Urban
Provider Information With a Resident and Family Council Resident With a Resident and Family Council
Provider Information ZIP Code 91740 ZIP Code