Overview

Address
805 W. ARROW HWY., GLENDORA, CA 91740
Phone
6263310781
Certified beds
342
Avg daily residents
307 (90% of beds filled)
Ownership
For-profit corporation
Provider type
Medicare and Medicaid
Medicare/Medicaid since
1972-01-01
Setting
Urban
1 /5
CMS Overall Rating

CMS 5-Star Ratings

CMS rates every Medicare/Medicaid-certified nursing home on four domains. The Overall rating is driven primarily by Health Inspection results, then adjusted up or down by Staffing and Quality Measures.

Overall Rating
Composite of Health Inspection, Staffing, and Quality Measures.
1/5
Health Inspection
Based on the three most recent standard surveys, with more weight on recent results.
1/5
Staffing
Weighted combination of RN and total nurse staffing hours per resident per day, case-mix adjusted.
4/5
Quality Measures
15 resident-level quality measures split between long-stay and short-stay (post-acute) residents.
4/5
Quality Measures breakdown
Long-Stay Quality Measures 4/5
Short-Stay Quality Measures 3/5

Staffing & Workforce

Direct-care staffing is the strongest operational driver of quality in nursing homes. Values are hours per resident per day, derived from payroll-based journal (PBJ) submissions. "Case-mix" adjusts for resident acuity; "Adjusted" is the CMS rating-input value.

Role Reported Case-mix expected Adjusted Federal floor
Total nurse
All nursing staff combined: RN + LPN + Aide
3.95 3.40 4.48 ≥ 3.48
Registered Nurse (RN)
Licensed RN hours. Strongest driver of clinical outcomes.
0.26 0.60 0.30 ≥ 0.55 Below floor
Licensed Practical Nurse (LPN)
LPN/LVN hours. Often handles medication administration.
1.03 0.76 1.16
Nurse aide
CNA hours. Bulk of direct resident care — bathing, feeding, mobility.
2.66 2.05 3.02
Licensed (RN + LPN)
Combined licensed nurse coverage.
1.29
Physical therapist
Rehabilitation therapist hours — important for post-acute / rehab admissions.
0.04

Federal minimums (phasing in under the CMS 2024 minimum staffing rule) shown for reference. RN: 0.55 hrs/resident/day. Total nurse: 3.48 hrs/resident/day.

Weekend staffing

Total nurse (weekend)
3.60
hrs / resident / day
RN (weekend)
0.17
hrs / resident / day
Total nurse (adjusted, weekend)
4.09
hrs / resident / day

Weekend under-staffing is a common quality-of-care concern — adverse events are more frequent when licensed coverage drops.

Staff turnover

Total nursing staff turnover
27.8%
annual
RN turnover
30.0%
annual
Administrators departed
0
last 12 months

Resident acuity

Nursing Case-Mix Index
1.21
higher acuity than avg
Case-Mix Index Ratio
0.88
facility / state ratio

Health Inspections

CMS weights three inspection cycles to compute the Health Inspection rating: the most recent (50%), the second most recent (33%), and the oldest (17%). Each standard-survey deficiency is assigned a score based on scope and severity; complaint-survey findings and revisit scores are added to produce the cycle total.

Cycle Date Total defs. Standard Complaint Deficiency score Revisits Total score
Cycle 1 (most recent) 2025-08-08 25 16 9 180 1 180
Cycle 2/3 (prior) 2024-08-02 46 24 24 559 1 559
Total weighted health score
274.8
lower is better
Infection-control citations
0
last cycle

Deficiencies (102)

Individual survey findings. Scope/severity uses the CMS A–L matrix: letters further down the alphabet indicate greater harm and wider scope, up through J–L (immediate jeopardy).

1 A/B/C No actual harm — minor
93 D/E/F Actual harm — potential for minor
5 G/H/I Actual harm
3 J/K/L Immediate jeopardy
Tag Description Scope/Severity Survey date Corrected
0627 Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge. D 2025-11-26 2025-12-05
0688 Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. E 2025-11-26 2025-12-05
0842 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. E 2025-11-26 2025-12-05
0558 Reasonably accommodate the needs and preferences of each resident. E 2025-08-08 2025-08-25
0561 Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. D 2025-08-08 2025-08-25
0577 Allow residents to easily view the nursing home's survey results and communicate with advocate agencies. E 2025-08-08 2025-08-20
0578 Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. D 2025-08-08 2025-08-27
0583 Keep residents' personal and medical records private and confidential. D 2025-08-08 2025-08-25
0607 Develop and implement policies and procedures to prevent abuse, neglect, and theft. D 2025-08-08 2025-08-29
0637 Assess the resident when there is a significant change in condition D 2025-08-08 2025-08-26
0677 Provide care and assistance to perform activities of daily living for any resident who is unable. D 2025-08-08 2025-08-25
0689 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. D 2025-08-08 2025-08-10
0690 Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. E 2025-08-08 2025-08-25
0692 Provide enough food/fluids to maintain a resident's health. E 2025-08-08 2025-08-11
0695 Provide safe and appropriate respiratory care for a resident when needed. E 2025-08-08 2025-08-26
0755 Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. E 2025-08-08 2025-08-29
0761 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. E 2025-08-08 2025-08-29
0814 Dispose of garbage and refuse properly. E 2025-08-08 2025-08-27
0880 Provide and implement an infection prevention and control program. E 2025-08-08 2025-08-29
0656 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. E 2025-06-26 2025-07-16
0689 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. G 2025-06-26 2025-07-16
0740 Ensure each resident must receive and the facility must provide necessary behavioral health care and services. D 2025-05-15 2025-05-22
0656 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. D 2025-04-10 2025-04-30
0684 Provide appropriate treatment and care according to orders, resident’s preferences and goals. G 2025-04-10 2025-04-30
0726 Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. D 2025-04-10 2025-04-30
0580 Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. D 2025-02-26 2025-03-14
0656 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. D 2025-02-26 2025-03-14
0684 Provide appropriate treatment and care according to orders, resident’s preferences and goals. D 2025-02-26 2025-03-14
0687 Provide appropriate foot care. G 2025-02-26 2025-03-14
0689 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. D 2025-02-26 2025-03-14
0689 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. J 2024-08-16 2024-08-17
0558 Reasonably accommodate the needs and preferences of each resident. E 2024-08-02 2024-08-26
0578 Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. B 2024-08-02 2024-08-09
0584 Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. D 2024-08-02 2024-08-05
0656 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. D 2024-08-02 2024-08-08
0657 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. D 2024-08-02 2024-08-08
0658 Ensure services provided by the nursing facility meet professional standards of quality. D 2024-08-02 2024-08-08
0686 Provide appropriate pressure ulcer care and prevent new ulcers from developing. G 2024-08-02 2024-08-15
0687 Provide appropriate foot care. D 2024-08-02 2024-08-09
0689 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. E 2024-08-02 2024-08-09
0690 Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. E 2024-08-02 2024-08-09
0695 Provide safe and appropriate respiratory care for a resident when needed. E 2024-08-02 2024-08-08
0732 Post nurse staffing information every day. D 2024-08-02 2024-08-09
0744 Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia. D 2024-08-02 2024-08-09
0758 Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. E 2024-08-02 2024-08-23
0802 Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service. E 2024-08-02 2024-08-26
0812 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. E 2024-08-02 2024-08-26
0814 Dispose of garbage and refuse properly. E 2024-08-02 2024-08-26
0825 Provide or get specialized rehabilitative services as required for a resident. E 2024-08-02 2024-08-05
0847 Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse. D 2024-08-02 2024-08-02

Showing 50 most recent of 102. See the All Data CSV for the full list.

Penalties (7)

Fines issued
6
last 3 years
Total fines
$223,287
Payment denials
1
Date Type Fine amount
2025-06-26 Fine $14,505
2025-02-26 Fine $30,167
2025-04-10 Fine $33,040
2024-08-02 Fine $45,056
2024-04-26 Fine $45,422
2023-06-09 Fine $55,097
2024-04-26 Payment Denial

Source: CMS Nursing Home Penalties.

Financial Health (FY 2023)

Payer mix (share of resident days)

Medicare 16.5% Medicaid 22.1% Other 61.4%

Operating performance

Operating Margin
3.0%
Total Margin
3.0%
Occupancy Rate
90.8%
Cost per Resident Day
$26

Revenue & costs

Net Patient Revenue
$41.3M
Total Costs
$3.0M
Net Income
$1.3M

Balance sheet

Total Assets
$21.7M
Total Liabilities
-$6.3M
Fund Balance
$28.0M
Current Ratio
1.51

Source: CMS SNF Cost Report (FY 2023). Cost report data lags by ~2 years.

Ownership & Corporate Structure

Chain: ROLLINS-NELSON HEALTHCARE MANAGEMENT

Chain ID
456
Facilities in chain
10
Legal business name
GLENDORA GRAND, INC.
Chain-average star ratings (for peer context)
Overall
2.1
Health
2.0
Staffing
2.8
QM
3.9

Owner / manager organizations (2)

Organization Role Association
GLENDORA GRAND, INC. 5% OR GREATER DIRECT OWNERSHIP INTEREST since 12/11/2009
GLENDORA GRAND PROPERTY, LLC 5% OR GREATER MORTGAGE INTEREST since 12/11/2009

Owner / manager individuals (9)

Name Role Association
NELSON, WILLIAM 5% OR GREATER DIRECT OWNERSHIP INTEREST since 12/11/2009
ROLLINS, VICKI 5% OR GREATER DIRECT OWNERSHIP INTEREST since 12/11/2009
LAZO, GLADYS OPERATIONAL/MANAGERIAL CONTROL since 02/01/2015
MAKANDURA, LAKSHMAN OPERATIONAL/MANAGERIAL CONTROL since 07/22/2010
PAGELA-ZAMBRANO, KAREN OPERATIONAL/MANAGERIAL CONTROL since 04/10/2022
NELSON, WILLIAM CORPORATE OFFICER since 12/11/2009
ROLLINS, VICKI CORPORATE OFFICER since 12/11/2009
NELSON, WILLIAM 5% OR GREATER MORTGAGE INTEREST since 12/11/2009
ROLLINS, VICKI 5% OR GREATER MORTGAGE INTEREST since 12/11/2009

Source: CMS Nursing Home Ownership. Percent ownership is rarely disclosed — CMS only requires it for specific roles.

Facility Features

CCRC
No
Hospital-based
No
Resident / family council
Both
Sprinkler systems
Yes
Abuse citation flag
No
Methodology & sources

Full methodology →

All Data

Every labeled field shipped for this facility by CMS. No national median or percentile context is available for SNFs in the current release.

Download CSV

Show 113 rows
Source Metric Value Raw key
Cost Report Cost per Resident Day ($) $26 metrics.cost_per_resident_day
Cost Report Current Ratio 1.51 metrics.current_ratio
Cost Report fiscal_year 2,023 fiscal_year
Cost Report Medicaid Day Share (%) 22.1% metrics.medicaid_day_share
Cost Report Medicare Day Share (%) 16.5% metrics.medicare_day_share
Cost Report Net Income ($) $1,252,388 metrics.net_income
Cost Report Net Patient Revenue ($) $41,273,855 metrics.net_patient_revenue
Cost Report Occupancy Rate (%) 90.8% metrics.occupancy_rate
Cost Report Operating Margin (%) 3.0% metrics.operating_margin
Cost Report Total Assets ($) $21,727,358 metrics.total_assets
Cost Report Total Costs ($) $2,993,669 metrics.total_costs
Cost Report Total Fund Balances ($) $28,014,219 metrics.fund_balance
Cost Report Total Liabilities ($) $-6,286,861 metrics.total_liabilities
Cost Report Total Margin (%) 3.0% metrics.total_margin
Provider Information Abuse Icon N Abuse Icon
Provider Information Adjusted LPN Staffing Hours per Resident per Day 1.16374 Adjusted LPN Staffing Hours per Resident per Day
Provider Information Adjusted Nurse Aide Staffing Hours per Resident per Day 3.02012 Adjusted Nurse Aide Staffing Hours per Resident per Day
Provider Information Adjusted RN Staffing Hours per Resident per Day 0.29643 Adjusted RN Staffing Hours per Resident per Day
Provider Information Adjusted Total Nurse Staffing Hours per Resident per Day 4.48029 Adjusted Total Nurse Staffing Hours per Resident per Day
Provider Information Adjusted Weekend Total Nurse Staffing Hours per Resident per Day 4.08757 Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
Provider Information Administrator turnover footnote Administrator turnover footnote
Provider Information Automatic Sprinkler Systems in All Required Areas Yes Automatic Sprinkler Systems in All Required Areas
Provider Information Average Number of Residents per Day 307.2 Average Number of Residents per Day
Provider Information Average Number of Residents per Day Footnote Average Number of Residents per Day Footnote
Provider Information Case-Mix LPN Staffing Hours per Resident per Day 0.75519 Case-Mix LPN Staffing Hours per Resident per Day
Provider Information Case-Mix Nurse Aide Staffing Hours per Resident per Day 2.05244 Case-Mix Nurse Aide Staffing Hours per Resident per Day
Provider Information Case-Mix RN Staffing Hours per Resident per Day 0.59525 Case-Mix RN Staffing Hours per Resident per Day
Provider Information Case-Mix Total Nurse Staffing Hours per Resident per Day 3.40288 Case-Mix Total Nurse Staffing Hours per Resident per Day
Provider Information Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day 2.99928 Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
Provider Information Chain Average Health Inspection Rating 2.0 Chain Average Health Inspection Rating
Provider Information Chain Average Overall 5-star Rating 2.1 Chain Average Overall 5-star Rating
Provider Information Chain Average QM Rating 3.9 Chain Average QM Rating
Provider Information Chain Average Staffing Rating 2.8 Chain Average Staffing Rating
Provider Information Chain ID 456 Chain ID
Provider Information Chain Name ROLLINS-NELSON HEALTHCARE MANAGEMENT Chain Name
Provider Information City/Town GLENDORA City/Town
Provider Information CMS Certification Number (CCN) 056079 CMS Certification Number (CCN)
Provider Information Continuing Care Retirement Community N Continuing Care Retirement Community
Provider Information County/Parish Los Angeles County/Parish
Provider Information Date First Approved to Provide Medicare and Medicaid Services 1972-01-01 Date First Approved to Provide Medicare and Medicaid Services
Provider Information Geocoding Footnote Geocoding Footnote
Provider Information Health Inspection Rating 1 Health Inspection Rating
Provider Information Health Inspection Rating Footnote Health Inspection Rating Footnote
Provider Information Latitude 34.1055 Latitude
Provider Information Legal Business Name GLENDORA GRAND, INC. Legal Business Name
Provider Information Location 805 W. ARROW HWY.,GLENDORA,CA,91740 Location
Provider Information Long-Stay QM Rating 4 Long-Stay QM Rating
Provider Information Long-Stay QM Rating Footnote Long-Stay QM Rating Footnote
Provider Information Longitude -117.88 Longitude
Provider Information Most Recent Health Inspection More Than 2 Years Ago N Most Recent Health Inspection More Than 2 Years Ago
Provider Information Number of administrators who have left the nursing home 0 Number of administrators who have left the nursing home
Provider Information Number of Certified Beds 342 Number of Certified Beds
Provider Information Number of Citations from Infection Control Inspections 0 Number of Citations from Infection Control Inspections
Provider Information Number of Facilities in Chain 10 Number of Facilities in Chain
Provider Information Number of Fines 6 Number of Fines
Provider Information Number of Payment Denials 1 Number of Payment Denials
Provider Information Nursing Case-Mix Index 1.20549 Nursing Case-Mix Index
Provider Information Nursing Case-Mix Index Ratio 0.87503 Nursing Case-Mix Index Ratio
Provider Information Overall Rating 1 Overall Rating
Provider Information Overall Rating Footnote Overall Rating Footnote
Provider Information Ownership Type For profit - Corporation Ownership Type
Provider Information Physical Therapist Staffing Footnote Physical Therapist Staffing Footnote
Provider Information Processing Date 2026-03-01 Processing Date
Provider Information Provider Address 805 W. ARROW HWY. Provider Address
Provider Information Provider Changed Ownership in Last 12 Months N Provider Changed Ownership in Last 12 Months
Provider Information Provider Name GLENDORA GRAND, INC Provider Name
Provider Information Provider Resides in Hospital N Provider Resides in Hospital
Provider Information Provider SSA County Code 200 Provider SSA County Code
Provider Information Provider Type Medicare and Medicaid Provider Type
Provider Information QM Rating 4 QM Rating
Provider Information QM Rating Footnote QM Rating Footnote
Provider Information Rating Cycle 1 Health Deficiency Score 180 Rating Cycle 1 Health Deficiency Score
Provider Information Rating Cycle 1 Health Revisit Score 0 Rating Cycle 1 Health Revisit Score
Provider Information Rating Cycle 1 Number of Complaint Health Deficiencies 9 Rating Cycle 1 Number of Complaint Health Deficiencies
Provider Information Rating Cycle 1 Number of Health Revisits 1 Rating Cycle 1 Number of Health Revisits
Provider Information Rating Cycle 1 Number of Standard Health Deficiencies 16 Rating Cycle 1 Number of Standard Health Deficiencies
Provider Information Rating Cycle 1 Standard Survey Health Date 2025-08-08 Rating Cycle 1 Standard Survey Health Date
Provider Information Rating Cycle 1 Total Health Score 180 Rating Cycle 1 Total Health Score
Provider Information Rating Cycle 1 Total Number of Health Deficiencies 25 Rating Cycle 1 Total Number of Health Deficiencies
Provider Information Rating Cycle 2 Number of Standard Health Deficiencies 24 Rating Cycle 2 Number of Standard Health Deficiencies
Provider Information Rating Cycle 2 Standard Health Survey Date 2024-08-02 Rating Cycle 2 Standard Health Survey Date
Provider Information Rating Cycle 2/3 Health Deficiency Score 559 Rating Cycle 2/3 Health Deficiency Score
Provider Information Rating Cycle 2/3 Health Revisit Score 0 Rating Cycle 2/3 Health Revisit Score
Provider Information Rating Cycle 2/3 Number of Complaint Health Deficiencies 24 Rating Cycle 2/3 Number of Complaint Health Deficiencies
Provider Information Rating Cycle 2/3 Number of Health Revisits 1 Rating Cycle 2/3 Number of Health Revisits
Provider Information Rating Cycle 2/3 Total Health Score 559 Rating Cycle 2/3 Total Health Score
Provider Information Rating Cycle 2/3 Total Number of Health Deficiencies 46 Rating Cycle 2/3 Total Number of Health Deficiencies
Provider Information Registered Nurse hours per resident per day on the weekend 0.16848 Registered Nurse hours per resident per day on the weekend
Provider Information Registered Nurse turnover 30.0 Registered Nurse turnover
Provider Information Registered Nurse turnover footnote Registered Nurse turnover footnote
Provider Information Reported Licensed Staffing Hours per Resident per Day 1.28694 Reported Licensed Staffing Hours per Resident per Day
Provider Information Reported LPN Staffing Hours per Resident per Day 1.02568 Reported LPN Staffing Hours per Resident per Day
Provider Information Reported Nurse Aide Staffing Hours per Resident per Day 2.66182 Reported Nurse Aide Staffing Hours per Resident per Day
Provider Information Reported Physical Therapist Staffing Hours per Resident Per Day 0.03904 Reported Physical Therapist Staffing Hours per Resident Per Day
Provider Information Reported RN Staffing Hours per Resident per Day 0.26127 Reported RN Staffing Hours per Resident per Day
Provider Information Reported Staffing Footnote Reported Staffing Footnote
Provider Information Reported Total Nurse Staffing Hours per Resident per Day 3.94876 Reported Total Nurse Staffing Hours per Resident per Day
Provider Information Short-Stay QM Rating 3 Short-Stay QM Rating
Provider Information Short-Stay QM Rating Footnote Short-Stay QM Rating Footnote
Provider Information Special Focus Status Special Focus Status
Provider Information Staffing Rating 4 Staffing Rating
Provider Information Staffing Rating Footnote Staffing Rating Footnote
Provider Information State CA State
Provider Information Telephone Number 6263310781 Telephone Number
Provider Information Total Amount of Fines in Dollars 223287.00 Total Amount of Fines in Dollars
Provider Information Total number of nurse staff hours per resident per day on the weekend 3.60264 Total number of nurse staff hours per resident per day on the weekend
Provider Information Total Number of Penalties 7 Total Number of Penalties
Provider Information Total nursing staff turnover 27.8 Total nursing staff turnover
Provider Information Total nursing staff turnover footnote Total nursing staff turnover footnote
Provider Information Total Weighted Health Survey Score 274.750 Total Weighted Health Survey Score
Provider Information Urban Y Urban
Provider Information With a Resident and Family Council Both With a Resident and Family Council
Provider Information ZIP Code 91740 ZIP Code