Special Focus Facility Abuse citation flag

Overview

Address
13575 WEST MCDOWELL ROAD, GOODYEAR, AZ 85395
Phone
6235369911
Certified beds
180
Avg daily residents
168 (94% of beds filled)
Ownership
For-profit LLC
Provider type
Medicare and Medicaid
Medicare/Medicaid since
1999-09-28
Setting
Urban
Rating not available

CMS 5-Star Ratings

CMS rates every Medicare/Medicaid-certified nursing home on four domains. The Overall rating is driven primarily by Health Inspection results, then adjusted up or down by Staffing and Quality Measures.

Overall Rating
Composite of Health Inspection, Staffing, and Quality Measures.
Footnote 18.
— Not Available
Health Inspection
Based on the three most recent standard surveys, with more weight on recent results.
Footnote 18.
— Not Available
Staffing
Weighted combination of RN and total nurse staffing hours per resident per day, case-mix adjusted.
Footnote 18.
— Not Available
Quality Measures
15 resident-level quality measures split between long-stay and short-stay (post-acute) residents.
Footnote 18.
— Not Available

Staffing & Workforce

Direct-care staffing is the strongest operational driver of quality in nursing homes. Values are hours per resident per day, derived from payroll-based journal (PBJ) submissions. "Case-mix" adjusts for resident acuity; "Adjusted" is the CMS rating-input value.

Role Reported Case-mix expected Adjusted Federal floor
Total nurse
All nursing staff combined: RN + LPN + Aide
3.96 4.14 3.70 ≥ 3.48
Registered Nurse (RN)
Licensed RN hours. Strongest driver of clinical outcomes.
0.24 0.72 0.23 ≥ 0.55 Below floor
Licensed Practical Nurse (LPN)
LPN/LVN hours. Often handles medication administration.
1.20 0.92 1.12
Nurse aide
CNA hours. Bulk of direct resident care — bathing, feeding, mobility.
2.52 2.49 2.35
Licensed (RN + LPN)
Combined licensed nurse coverage.
1.44
Physical therapist
Rehabilitation therapist hours — important for post-acute / rehab admissions.
0.06

Federal minimums (phasing in under the CMS 2024 minimum staffing rule) shown for reference. RN: 0.55 hrs/resident/day. Total nurse: 3.48 hrs/resident/day.

Weekend staffing

Total nurse (weekend)
3.71
hrs / resident / day
RN (weekend)
0.20
hrs / resident / day
Total nurse (adjusted, weekend)
3.46
hrs / resident / day

Weekend under-staffing is a common quality-of-care concern — adverse events are more frequent when licensed coverage drops.

Staff turnover

Total nursing staff turnover
41.1%
annual
RN turnover
53.8%
annual
Administrators departed
1
last 12 months

Resident acuity

Nursing Case-Mix Index
1.46
higher acuity than avg
Case-Mix Index Ratio
1.06
facility / state ratio

Health Inspections

CMS weights three inspection cycles to compute the Health Inspection rating: the most recent (50%), the second most recent (33%), and the oldest (17%). Each standard-survey deficiency is assigned a score based on scope and severity; complaint-survey findings and revisit scores are added to produce the cycle total.

Cycle Date Total defs. Standard Complaint Deficiency score Revisits Total score
Cycle 1 (most recent) 2025-08-01 6 3 3 32 1 32
Cycle 2/3 (prior) 2025-02-06 37 21 20 553 1 553
Total weighted health score
162.3
lower is better

Deficiencies (65)

Individual survey findings. Scope/severity uses the CMS A–L matrix: letters further down the alphabet indicate greater harm and wider scope, up through J–L (immediate jeopardy).

59 D/E/F Actual harm — potential for minor
3 G/H/I Actual harm
3 J/K/L Immediate jeopardy
Tag Description Scope/Severity Survey date Corrected
0689 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. D 2025-08-01 2025-08-25
0759 Ensure medication error rates are not 5 percent or greater. E 2025-08-01 2025-08-25
0761 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. E 2025-08-01 2025-08-25
0600 Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. D 2025-06-24 2025-07-11
0609 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. D 2025-03-20 2025-05-08
0689 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. D 2025-03-20 2025-05-08
0600 Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. D 2025-02-12 2025-04-07
0698 Provide safe, appropriate dialysis care/services for a resident who requires such services. E 2025-02-12 2025-04-07
0550 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. D 2025-02-06 2025-04-01
0558 Reasonably accommodate the needs and preferences of each resident. D 2025-02-06 2025-04-01
0565 Honor the resident's right to organize and participate in resident/family groups in the facility. E 2025-02-06 2025-04-01
0604 Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. D 2025-02-06 2025-04-01
0625 Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. D 2025-02-06 2025-04-01
0641 Ensure each resident receives an accurate assessment. D 2025-02-06 2025-04-01
0645 PASARR screening for Mental disorders or Intellectual Disabilities E 2025-02-06 2025-04-01
0655 Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted D 2025-02-06 2025-04-01
0656 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. E 2025-02-06 2025-04-01
0679 Provide activities to meet all resident's needs. D 2025-02-06 2025-04-01
0684 Provide appropriate treatment and care according to orders, resident’s preferences and goals. G 2025-02-06 2025-04-01
0686 Provide appropriate pressure ulcer care and prevent new ulcers from developing. G 2025-02-06 2025-04-01
0695 Provide safe and appropriate respiratory care for a resident when needed. E 2025-02-06 2025-04-01
0761 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. D 2025-02-06 2025-04-01
0804 Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. E 2025-02-06 2025-04-01
0812 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. E 2025-02-06 2025-04-01
0880 Provide and implement an infection prevention and control program. E 2025-02-06 2025-04-01
0600 Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. D 2025-02-06 2025-04-01
0607 Develop and implement policies and procedures to prevent abuse, neglect, and theft. D 2025-02-06 2025-04-01
0610 Respond appropriately to all alleged violations. D 2025-02-06 2025-04-01
0689 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. E 2025-02-06 2025-04-01
0610 Respond appropriately to all alleged violations. D 2025-01-09 2025-01-30
0600 Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. D 2024-10-21 2024-11-29
0600 Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. D 2024-10-10 2024-11-08
0600 Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. D 2024-03-08 2024-04-26
0584 Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. D 2024-03-01 2024-04-21
0610 Respond appropriately to all alleged violations. D 2024-03-01 2024-04-21
0645 PASARR screening for Mental disorders or Intellectual Disabilities D 2024-03-01 2024-04-21
0656 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. E 2024-03-01 2024-04-21
0657 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. D 2024-03-01 2024-04-21
0658 Ensure services provided by the nursing facility meet professional standards of quality. D 2024-03-01 2024-04-21
0661 Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge. D 2024-03-01 2024-04-21
0676 Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. D 2024-03-01 2024-04-21
0677 Provide care and assistance to perform activities of daily living for any resident who is unable. E 2024-03-01 2024-04-21
0679 Provide activities to meet all resident's needs. E 2024-03-01 2024-04-21
0688 Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. D 2024-03-01 2024-04-21
0689 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. D 2024-03-01 2024-04-21
0692 Provide enough food/fluids to maintain a resident's health. D 2024-03-01 2024-04-21
0725 Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. D 2024-03-01 2024-04-21
0732 Post nurse staffing information every day. D 2024-03-01 2024-04-21
0758 Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. E 2024-03-01 2024-04-21
0761 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. D 2024-03-01 2024-04-21

Showing 50 most recent of 65. See the All Data CSV for the full list.

Penalties (1)

Fines issued
1
last 3 years
Total fines
$82,607
Date Type Fine amount
2025-02-06 Fine $82,607

Source: CMS Nursing Home Penalties.

Financial Health (FY 2023)

Payer mix (share of resident days)

Medicare 3.8% Medicaid 0.2% Other 96.0%

Operating performance

Operating Margin
6.7%
Total Margin
6.7%
Occupancy Rate
87.9%
Cost per Resident Day
$39

Revenue & costs

Net Patient Revenue
$17.3M
Total Costs
$1.8M
Net Income
$1.2M

Balance sheet

Total Assets
$11.2M
Total Liabilities
$10.0M
Fund Balance
$1.2M
Current Ratio
1.07

Source: CMS SNF Cost Report (FY 2023). Cost report data lags by ~2 years.

Ownership & Corporate Structure

Chain: PACS GROUP

Chain ID
690
Facilities in chain
264
Legal business name
PALM VALLEY HEALTHCARE, LLC
Chain-average star ratings (for peer context)
Overall
2.9
Health
2.6
Staffing
2.4
QM
4.2

Owner / manager organizations (1)

Organization Role Association
PROVIDENCE GROUP INC 5% OR GREATER DIRECT OWNERSHIP INTEREST since 03/01/2023

Owner / manager individuals (8)

Name Role Association
HANCOCK, MARK 5% OR GREATER INDIRECT OWNERSHIP INTEREST since 04/15/2024
MURRAY, JASON 5% OR GREATER INDIRECT OWNERSHIP INTEREST since 04/15/2024
APT, FREDERICK CORPORATE OFFICER since 01/01/2024
HANCOCK, MARK CORPORATE OFFICER since 01/01/2024
JERGENSEN, JOSHUA CORPORATE OFFICER since 01/01/2024
MITCHELL, JOHN CORPORATE OFFICER since 01/01/2024
NASSOUR, WILLIAM CONTRACTED MANAGING EMPLOYEE since 04/09/2015
SPETH, TERRY W-2 MANAGING EMPLOYEE since 03/01/2023

Source: CMS Nursing Home Ownership. Percent ownership is rarely disclosed — CMS only requires it for specific roles.

Facility Features

CCRC
No
Hospital-based
No
Resident / family council
Resident
Sprinkler systems
Yes
Special focus status
SFF
Abuse citation flag
Yes — last 2 cycles
Methodology & sources

Full methodology →

All Data

Every labeled field shipped for this facility by CMS. No national median or percentile context is available for SNFs in the current release.

Download CSV

Show 113 rows
Source Metric Value Raw key
Cost Report Cost per Resident Day ($) $39 metrics.cost_per_resident_day
Cost Report Current Ratio 1.07 metrics.current_ratio
Cost Report fiscal_year 2,023 fiscal_year
Cost Report Medicaid Day Share (%) 0.2% metrics.medicaid_day_share
Cost Report Medicare Day Share (%) 3.8% metrics.medicare_day_share
Cost Report Net Income ($) $1,161,034 metrics.net_income
Cost Report Net Patient Revenue ($) $17,259,359 metrics.net_patient_revenue
Cost Report Occupancy Rate (%) 87.9% metrics.occupancy_rate
Cost Report Operating Margin (%) 6.7% metrics.operating_margin
Cost Report Total Assets ($) $11,191,747 metrics.total_assets
Cost Report Total Costs ($) $1,824,081 metrics.total_costs
Cost Report Total Fund Balances ($) $1,161,034 metrics.fund_balance
Cost Report Total Liabilities ($) $10,030,713 metrics.total_liabilities
Cost Report Total Margin (%) 6.7% metrics.total_margin
Provider Information Abuse Icon Y Abuse Icon
Provider Information Adjusted LPN Staffing Hours per Resident per Day 1.12163 Adjusted LPN Staffing Hours per Resident per Day
Provider Information Adjusted Nurse Aide Staffing Hours per Resident per Day 2.35365 Adjusted Nurse Aide Staffing Hours per Resident per Day
Provider Information Adjusted RN Staffing Hours per Resident per Day 0.22598 Adjusted RN Staffing Hours per Resident per Day
Provider Information Adjusted Total Nurse Staffing Hours per Resident per Day 3.70126 Adjusted Total Nurse Staffing Hours per Resident per Day
Provider Information Adjusted Weekend Total Nurse Staffing Hours per Resident per Day 3.46056 Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
Provider Information Administrator turnover footnote Administrator turnover footnote
Provider Information Automatic Sprinkler Systems in All Required Areas Yes Automatic Sprinkler Systems in All Required Areas
Provider Information Average Number of Residents per Day 168.4 Average Number of Residents per Day
Provider Information Average Number of Residents per Day Footnote Average Number of Residents per Day Footnote
Provider Information Case-Mix LPN Staffing Hours per Resident per Day 0.91771 Case-Mix LPN Staffing Hours per Resident per Day
Provider Information Case-Mix Nurse Aide Staffing Hours per Resident per Day 2.49414 Case-Mix Nurse Aide Staffing Hours per Resident per Day
Provider Information Case-Mix RN Staffing Hours per Resident per Day 0.72336 Case-Mix RN Staffing Hours per Resident per Day
Provider Information Case-Mix Total Nurse Staffing Hours per Resident per Day 4.13521 Case-Mix Total Nurse Staffing Hours per Resident per Day
Provider Information Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day 3.64475 Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
Provider Information Chain Average Health Inspection Rating 2.6 Chain Average Health Inspection Rating
Provider Information Chain Average Overall 5-star Rating 2.9 Chain Average Overall 5-star Rating
Provider Information Chain Average QM Rating 4.2 Chain Average QM Rating
Provider Information Chain Average Staffing Rating 2.4 Chain Average Staffing Rating
Provider Information Chain ID 690 Chain ID
Provider Information Chain Name PACS GROUP Chain Name
Provider Information City/Town GOODYEAR City/Town
Provider Information CMS Certification Number (CCN) 035255 CMS Certification Number (CCN)
Provider Information Continuing Care Retirement Community N Continuing Care Retirement Community
Provider Information County/Parish Maricopa County/Parish
Provider Information Date First Approved to Provide Medicare and Medicaid Services 1999-09-28 Date First Approved to Provide Medicare and Medicaid Services
Provider Information Geocoding Footnote Geocoding Footnote
Provider Information Health Inspection Rating Health Inspection Rating
Provider Information Health Inspection Rating Footnote 18 Health Inspection Rating Footnote
Provider Information Latitude 33.4644 Latitude
Provider Information Legal Business Name PALM VALLEY HEALTHCARE, LLC Legal Business Name
Provider Information Location 13575 WEST MCDOWELL ROAD,GOODYEAR,AZ,85395 Location
Provider Information Long-Stay QM Rating Long-Stay QM Rating
Provider Information Long-Stay QM Rating Footnote 18 Long-Stay QM Rating Footnote
Provider Information Longitude -112.35 Longitude
Provider Information Most Recent Health Inspection More Than 2 Years Ago N Most Recent Health Inspection More Than 2 Years Ago
Provider Information Number of administrators who have left the nursing home 1 Number of administrators who have left the nursing home
Provider Information Number of Certified Beds 180 Number of Certified Beds
Provider Information Number of Citations from Infection Control Inspections Number of Citations from Infection Control Inspections
Provider Information Number of Facilities in Chain 264 Number of Facilities in Chain
Provider Information Number of Fines 1 Number of Fines
Provider Information Number of Payment Denials 0 Number of Payment Denials
Provider Information Nursing Case-Mix Index 1.46492 Nursing Case-Mix Index
Provider Information Nursing Case-Mix Index Ratio 1.06335 Nursing Case-Mix Index Ratio
Provider Information Overall Rating Overall Rating
Provider Information Overall Rating Footnote 18 Overall Rating Footnote
Provider Information Ownership Type For profit - Limited Liability company Ownership Type
Provider Information Physical Therapist Staffing Footnote Physical Therapist Staffing Footnote
Provider Information Processing Date 2026-03-01 Processing Date
Provider Information Provider Address 13575 WEST MCDOWELL ROAD Provider Address
Provider Information Provider Changed Ownership in Last 12 Months N Provider Changed Ownership in Last 12 Months
Provider Information Provider Name Palm Valley Post Acute Provider Name
Provider Information Provider Resides in Hospital N Provider Resides in Hospital
Provider Information Provider SSA County Code 060 Provider SSA County Code
Provider Information Provider Type Medicare and Medicaid Provider Type
Provider Information QM Rating QM Rating
Provider Information QM Rating Footnote 18 QM Rating Footnote
Provider Information Rating Cycle 1 Health Deficiency Score 32 Rating Cycle 1 Health Deficiency Score
Provider Information Rating Cycle 1 Health Revisit Score 0 Rating Cycle 1 Health Revisit Score
Provider Information Rating Cycle 1 Number of Complaint Health Deficiencies 3 Rating Cycle 1 Number of Complaint Health Deficiencies
Provider Information Rating Cycle 1 Number of Health Revisits 1 Rating Cycle 1 Number of Health Revisits
Provider Information Rating Cycle 1 Number of Standard Health Deficiencies 3 Rating Cycle 1 Number of Standard Health Deficiencies
Provider Information Rating Cycle 1 Standard Survey Health Date 2025-08-01 Rating Cycle 1 Standard Survey Health Date
Provider Information Rating Cycle 1 Total Health Score 32 Rating Cycle 1 Total Health Score
Provider Information Rating Cycle 1 Total Number of Health Deficiencies 6 Rating Cycle 1 Total Number of Health Deficiencies
Provider Information Rating Cycle 2 Number of Standard Health Deficiencies 21 Rating Cycle 2 Number of Standard Health Deficiencies
Provider Information Rating Cycle 2 Standard Health Survey Date 2025-02-06 Rating Cycle 2 Standard Health Survey Date
Provider Information Rating Cycle 2/3 Health Deficiency Score 553 Rating Cycle 2/3 Health Deficiency Score
Provider Information Rating Cycle 2/3 Health Revisit Score 0 Rating Cycle 2/3 Health Revisit Score
Provider Information Rating Cycle 2/3 Number of Complaint Health Deficiencies 20 Rating Cycle 2/3 Number of Complaint Health Deficiencies
Provider Information Rating Cycle 2/3 Number of Health Revisits 1 Rating Cycle 2/3 Number of Health Revisits
Provider Information Rating Cycle 2/3 Total Health Score 553 Rating Cycle 2/3 Total Health Score
Provider Information Rating Cycle 2/3 Total Number of Health Deficiencies 37 Rating Cycle 2/3 Total Number of Health Deficiencies
Provider Information Registered Nurse hours per resident per day on the weekend 0.20306 Registered Nurse hours per resident per day on the weekend
Provider Information Registered Nurse turnover 53.8 Registered Nurse turnover
Provider Information Registered Nurse turnover footnote Registered Nurse turnover footnote
Provider Information Reported Licensed Staffing Hours per Resident per Day 1.44334 Reported Licensed Staffing Hours per Resident per Day
Provider Information Reported LPN Staffing Hours per Resident per Day 1.20131 Reported LPN Staffing Hours per Resident per Day
Provider Information Reported Nurse Aide Staffing Hours per Resident per Day 2.52086 Reported Nurse Aide Staffing Hours per Resident per Day
Provider Information Reported Physical Therapist Staffing Hours per Resident Per Day 0.05696 Reported Physical Therapist Staffing Hours per Resident Per Day
Provider Information Reported RN Staffing Hours per Resident per Day 0.24203 Reported RN Staffing Hours per Resident per Day
Provider Information Reported Staffing Footnote Reported Staffing Footnote
Provider Information Reported Total Nurse Staffing Hours per Resident per Day 3.96420 Reported Total Nurse Staffing Hours per Resident per Day
Provider Information Short-Stay QM Rating Short-Stay QM Rating
Provider Information Short-Stay QM Rating Footnote 18 Short-Stay QM Rating Footnote
Provider Information Special Focus Status SFF Special Focus Status
Provider Information Staffing Rating Staffing Rating
Provider Information Staffing Rating Footnote 18 Staffing Rating Footnote
Provider Information State AZ State
Provider Information Telephone Number 6235369911 Telephone Number
Provider Information Total Amount of Fines in Dollars 82607.00 Total Amount of Fines in Dollars
Provider Information Total number of nurse staff hours per resident per day on the weekend 3.70640 Total number of nurse staff hours per resident per day on the weekend
Provider Information Total Number of Penalties 1 Total Number of Penalties
Provider Information Total nursing staff turnover 41.1 Total nursing staff turnover
Provider Information Total nursing staff turnover footnote Total nursing staff turnover footnote
Provider Information Total Weighted Health Survey Score 162.250 Total Weighted Health Survey Score
Provider Information Urban Y Urban
Provider Information With a Resident and Family Council Resident With a Resident and Family Council
Provider Information ZIP Code 85395 ZIP Code