SNF

LIFE CARE CENTER OF NORTH GLENDALE

CCN: 035126 · GLENDALE, AZ 85304 · Maricopa County

⚠ Inspection > 2 years ago

Overview

Address
13620 NORTH 55TH AVENUE, GLENDALE, AZ 85304
Phone
6028438433
Certified beds
223
Avg daily residents
109 (49% of beds filled)
Ownership
For-profit corporation
Provider type
Medicare and Medicaid
Medicare/Medicaid since
1986-04-10
Setting
Urban
4 /5
★★★★★
CMS Overall Rating

CMS 5-Star Ratings

CMS rates every Medicare/Medicaid-certified nursing home on four domains. The Overall rating is driven primarily by Health Inspection results, then adjusted up or down by Staffing and Quality Measures.

Overall Rating
Composite of Health Inspection, Staffing, and Quality Measures.
★★★★★ 4/5
Health Inspection
Based on the three most recent standard surveys, with more weight on recent results.
★★★★★ 3/5
Staffing
Weighted combination of RN and total nurse staffing hours per resident per day, case-mix adjusted.
★★★★★ 4/5
Quality Measures
15 resident-level quality measures split between long-stay and short-stay (post-acute) residents.
★★★★★ 5/5
Quality Measures breakdown
Long-Stay Quality Measures ★★★★★ 5/5
Short-Stay Quality Measures ★★★★★ 5/5

Staffing & Workforce

Direct-care staffing is the strongest operational driver of quality in nursing homes. Values are hours per resident per day, derived from payroll-based journal (PBJ) submissions. "Case-mix" adjusts for resident acuity; "Adjusted" is the CMS rating-input value.

Role Reported Case-mix expected Adjusted Federal floor
Total nurse
All nursing staff combined: RN + LPN + Aide
 3.63 4.01 3.50 ≥ 3.48
Registered Nurse (RN)
Licensed RN hours. Strongest driver of clinical outcomes.
 0.58 0.70 0.56 ≥ 0.55
Licensed Practical Nurse (LPN)
LPN/LVN hours. Often handles medication administration.
 1.05 0.89 1.01 —
Nurse aide
CNA hours. Bulk of direct resident care — bathing, feeding, mobility.
 2.00 2.42 1.93 —
Licensed (RN + LPN)
Combined licensed nurse coverage.
 1.63 — — —
Physical therapist
Rehabilitation therapist hours — important for post-acute / rehab admissions.
 0.06 — — —

Federal minimums (phasing in under the CMS 2024 minimum staffing rule) shown for reference. RN: 0.55 hrs/resident/day. Total nurse: 3.48 hrs/resident/day.

Weekend staffing

Total nurse (weekend)
3.21
hrs / resident / day
RN (weekend)
0.34
hrs / resident / day
Total nurse (adjusted, weekend)
3.09
hrs / resident / day

Weekend under-staffing is a common quality-of-care concern — adverse events are more frequent when licensed coverage drops.

Staff turnover

Total nursing staff turnover
22.8%
annual
RN turnover
13.3%
annual
Administrators departed
0
last 12 months

Resident acuity

Nursing Case-Mix Index
1.42
higher acuity than avg
Case-Mix Index Ratio
1.03
facility / state ratio

Health Inspections

CMS weights three inspection cycles to compute the Health Inspection rating: the most recent (50%), the second most recent (33%), and the oldest (17%). Each standard-survey deficiency is assigned a score based on scope and severity; complaint-survey findings and revisit scores are added to produce the cycle total.

Cycle Date Total defs. Standard Complaint Deficiency score Revisits Total score
Cycle 1 (most recent) 2023-07-03 2 1 1 16 1 16
Cycle 2/3 (prior) 2022-05-05 12 10 2 64 1 64
Total weighted health score
28.0
lower is better

Deficiencies (29)

Individual survey findings. Scope/severity uses the CMS A–L matrix: letters further down the alphabet indicate greater harm and wider scope, up through J–L (immediate jeopardy).

29 D/E/F Actual harm — potential for minor
Tag Description Scope/Severity Survey date Corrected
0609 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. D 2025-12-04 2025-12-12
0725 Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. E 2025-03-12 2025-05-02
0600 Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. D 2024-08-28 2024-10-18
0580 Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. D 2024-06-14 2024-08-02
0645 PASARR screening for Mental disorders or Intellectual Disabilities E 2023-07-03 2023-08-15
0550 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. D 2022-05-05 2022-06-20
0585 Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. E 2022-05-05 2022-06-20
0623 Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. D 2022-05-05 2022-06-20
0660 Plan the resident's discharge to meet the resident's goals and needs. D 2022-05-05 2022-06-20
0677 Provide care and assistance to perform activities of daily living for any resident who is unable. E 2022-05-05 2022-06-20
0688 Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. E 2022-05-05 2022-06-20
0725 Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. E 2022-05-05 2022-06-20
0757 Ensure each resident’s drug regimen must be free from unnecessary drugs. D 2022-05-05 2022-06-20
0758 Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. D 2022-05-05 2022-06-20
0880 Provide and implement an infection prevention and control program. D 2022-05-05 2022-06-20
0550 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. D 2020-01-08 2020-02-28
0645 PASARR screening for Mental disorders or Intellectual Disabilities D 2020-01-08 2020-02-28
0658 Ensure services provided by the nursing facility meet professional standards of quality. D 2020-01-08 2020-02-28
0661 Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge. D 2020-01-08 2020-02-28
0684 Provide appropriate treatment and care according to orders, resident’s preferences and goals. D 2020-01-08 2020-02-28
0685 Assist a resident in gaining access to vision and hearing services. D 2020-01-08 2020-02-28
0686 Provide appropriate pressure ulcer care and prevent new ulcers from developing. E 2020-01-08 2020-02-28
0689 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. D 2020-01-08 2020-02-28
0695 Provide safe and appropriate respiratory care for a resident when needed. D 2020-01-08 2020-02-28
0725 Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. E 2020-01-08 2020-02-28
0732 Post nurse staffing information every day. E 2020-01-08 2020-02-28
0758 Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. E 2020-01-08 2020-02-28
0759 Ensure medication error rates are not 5 percent or greater. D 2020-01-08 2020-02-28
0880 Provide and implement an infection prevention and control program. D 2020-01-08 2020-02-28

Financial Health (FY 2023)

Payer mix (share of resident days)

Medicare 4.8% Medicaid 63.8% Other 31.4%

Operating performance

Operating Margin
-6.7%
Total Margin
-5.7%
Occupancy Rate
52.9%
Cost per Resident Day
$44

Revenue & costs

Net Patient Revenue
$14.6M
Total Costs
$1.9M
Net Income
-$834K

Balance sheet

Total Assets
$11.2M
Total Liabilities
$11.0M
Fund Balance
$167K
Current Ratio
1.55

Source: CMS SNF Cost Report (FY 2023). Cost report data lags by ~2 years.

Ownership & Corporate Structure

Chain: LIFE CARE CENTERS OF AMERICA

Chain ID
311
Facilities in chain
194
Legal business name
GLENDALE MEDICAL INVESTORS LIMITED PARTNERSHIP
Chain-average star ratings (for peer context)
Overall
3.5
Health
2.9
Staffing
3.3
QM
4.6

Owner / manager organizations (3)

Organization Role Association
LIFE CARE AFFILIATES II 5% OR GREATER DIRECT OWNERSHIP INTEREST since 12/31/1991
LIFE CARE AFFILIATES II GENERAL PARTNERSHIP INTEREST since 12/31/1991
LIFE CARE CENTERS OF AMERICA, INC. OPERATIONAL/MANAGERIAL CONTROL since 04/01/1988

Owner / manager individuals (5)

Name Role Association
PRESTON, FORREST 5% OR GREATER INDIRECT OWNERSHIP INTEREST since 02/22/1988
PRESTON, FORREST LIMITED PARTNERSHIP INTEREST since 02/22/1988
CROSS, CINDY CORPORATE OFFICER since 02/03/1994
THURMOND, JOAN CORPORATE OFFICER since 09/21/2000
NORHTON, TODD W-2 MANAGING EMPLOYEE since 07/10/2021

Source: CMS Nursing Home Ownership. Percent ownership is rarely disclosed — CMS only requires it for specific roles.

Facility Features

CCRC
No
Hospital-based
No
Resident / family council
Resident
Sprinkler systems
Yes
Abuse citation flag
No
Methodology & sources

Full methodology →

All Data

Every labeled field shipped for this facility by CMS. No national median or percentile context is available for SNFs in the current release.

Download CSV

Show 113 rows
Source Metric Value Raw key
Cost Report Cost per Resident Day ($) $44 metrics.cost_per_resident_day
Cost Report Current Ratio 1.55 metrics.current_ratio
Cost Report fiscal_year 2,023 fiscal_year
Cost Report Medicaid Day Share (%) 63.8% metrics.medicaid_day_share
Cost Report Medicare Day Share (%) 4.8% metrics.medicare_day_share
Cost Report Net Income ($) $-834,089 metrics.net_income
Cost Report Net Patient Revenue ($) $14,599,797 metrics.net_patient_revenue
Cost Report Occupancy Rate (%) 52.9% metrics.occupancy_rate
Cost Report Operating Margin (%) -6.7% metrics.operating_margin
Cost Report Total Assets ($) $11,157,254 metrics.total_assets
Cost Report Total Costs ($) $1,880,173 metrics.total_costs
Cost Report Total Fund Balances ($) $167,272 metrics.fund_balance
Cost Report Total Liabilities ($) $10,989,982 metrics.total_liabilities
Cost Report Total Margin (%) -5.7% metrics.total_margin
Provider Information Abuse Icon N Abuse Icon
Provider Information Adjusted LPN Staffing Hours per Resident per Day 1.00936 Adjusted LPN Staffing Hours per Resident per Day
Provider Information Adjusted Nurse Aide Staffing Hours per Resident per Day 1.92614 Adjusted Nurse Aide Staffing Hours per Resident per Day
Provider Information Adjusted RN Staffing Hours per Resident per Day 0.56093 Adjusted RN Staffing Hours per Resident per Day
Provider Information Adjusted Total Nurse Staffing Hours per Resident per Day 3.49643 Adjusted Total Nurse Staffing Hours per Resident per Day
Provider Information Adjusted Weekend Total Nurse Staffing Hours per Resident per Day 3.09342 Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
Provider Information Administrator turnover footnote — Administrator turnover footnote
Provider Information Automatic Sprinkler Systems in All Required Areas Yes Automatic Sprinkler Systems in All Required Areas
Provider Information Average Number of Residents per Day 109.3 Average Number of Residents per Day
Provider Information Average Number of Residents per Day Footnote — Average Number of Residents per Day Footnote
Provider Information Case-Mix LPN Staffing Hours per Resident per Day 0.88932 Case-Mix LPN Staffing Hours per Resident per Day
Provider Information Case-Mix Nurse Aide Staffing Hours per Resident per Day 2.41699 Case-Mix Nurse Aide Staffing Hours per Resident per Day
Provider Information Case-Mix RN Staffing Hours per Resident per Day 0.70098 Case-Mix RN Staffing Hours per Resident per Day
Provider Information Case-Mix Total Nurse Staffing Hours per Resident per Day 4.00729 Case-Mix Total Nurse Staffing Hours per Resident per Day
Provider Information Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day 3.53201 Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
Provider Information Chain Average Health Inspection Rating 2.9 Chain Average Health Inspection Rating
Provider Information Chain Average Overall 5-star Rating 3.5 Chain Average Overall 5-star Rating
Provider Information Chain Average QM Rating 4.6 Chain Average QM Rating
Provider Information Chain Average Staffing Rating 3.3 Chain Average Staffing Rating
Provider Information Chain ID 311 Chain ID
Provider Information Chain Name LIFE CARE CENTERS OF AMERICA Chain Name
Provider Information City/Town GLENDALE City/Town
Provider Information CMS Certification Number (CCN) 035126 CMS Certification Number (CCN)
Provider Information Continuing Care Retirement Community N Continuing Care Retirement Community
Provider Information County/Parish Maricopa County/Parish
Provider Information Date First Approved to Provide Medicare and Medicaid Services 1986-04-10 Date First Approved to Provide Medicare and Medicaid Services
Provider Information Geocoding Footnote — Geocoding Footnote
Provider Information Health Inspection Rating 3 Health Inspection Rating
Provider Information Health Inspection Rating Footnote — Health Inspection Rating Footnote
Provider Information Latitude 33.6076 Latitude
Provider Information Legal Business Name GLENDALE MEDICAL INVESTORS LIMITED PARTNERSHIP Legal Business Name
Provider Information Location 13620 NORTH 55TH AVENUE,GLENDALE,AZ,85304 Location
Provider Information Long-Stay QM Rating 5 Long-Stay QM Rating
Provider Information Long-Stay QM Rating Footnote — Long-Stay QM Rating Footnote
Provider Information Longitude -112.18 Longitude
Provider Information Most Recent Health Inspection More Than 2 Years Ago Y Most Recent Health Inspection More Than 2 Years Ago
Provider Information Number of administrators who have left the nursing home 0 Number of administrators who have left the nursing home
Provider Information Number of Certified Beds 223 Number of Certified Beds
Provider Information Number of Citations from Infection Control Inspections — Number of Citations from Infection Control Inspections
Provider Information Number of Facilities in Chain 194 Number of Facilities in Chain
Provider Information Number of Fines 0 Number of Fines
Provider Information Number of Payment Denials 0 Number of Payment Denials
Provider Information Nursing Case-Mix Index 1.41960 Nursing Case-Mix Index
Provider Information Nursing Case-Mix Index Ratio 1.03046 Nursing Case-Mix Index Ratio
Provider Information Overall Rating 4 Overall Rating
Provider Information Overall Rating Footnote — Overall Rating Footnote
Provider Information Ownership Type For profit - Corporation Ownership Type
Provider Information Physical Therapist Staffing Footnote — Physical Therapist Staffing Footnote
Provider Information Processing Date 2026-03-01 Processing Date
Provider Information Provider Address 13620 NORTH 55TH AVENUE Provider Address
Provider Information Provider Changed Ownership in Last 12 Months N Provider Changed Ownership in Last 12 Months
Provider Information Provider Name LIFE CARE CENTER OF NORTH GLENDALE Provider Name
Provider Information Provider Resides in Hospital N Provider Resides in Hospital
Provider Information Provider SSA County Code 060 Provider SSA County Code
Provider Information Provider Type Medicare and Medicaid Provider Type
Provider Information QM Rating 5 QM Rating
Provider Information QM Rating Footnote — QM Rating Footnote
Provider Information Rating Cycle 1 Health Deficiency Score 16 Rating Cycle 1 Health Deficiency Score
Provider Information Rating Cycle 1 Health Revisit Score 0 Rating Cycle 1 Health Revisit Score
Provider Information Rating Cycle 1 Number of Complaint Health Deficiencies 1 Rating Cycle 1 Number of Complaint Health Deficiencies
Provider Information Rating Cycle 1 Number of Health Revisits 1 Rating Cycle 1 Number of Health Revisits
Provider Information Rating Cycle 1 Number of Standard Health Deficiencies 1 Rating Cycle 1 Number of Standard Health Deficiencies
Provider Information Rating Cycle 1 Standard Survey Health Date 2023-07-03 Rating Cycle 1 Standard Survey Health Date
Provider Information Rating Cycle 1 Total Health Score 16 Rating Cycle 1 Total Health Score
Provider Information Rating Cycle 1 Total Number of Health Deficiencies 2 Rating Cycle 1 Total Number of Health Deficiencies
Provider Information Rating Cycle 2 Number of Standard Health Deficiencies 10 Rating Cycle 2 Number of Standard Health Deficiencies
Provider Information Rating Cycle 2 Standard Health Survey Date 2022-05-05 Rating Cycle 2 Standard Health Survey Date
Provider Information Rating Cycle 2/3 Health Deficiency Score 64 Rating Cycle 2/3 Health Deficiency Score
Provider Information Rating Cycle 2/3 Health Revisit Score 0 Rating Cycle 2/3 Health Revisit Score
Provider Information Rating Cycle 2/3 Number of Complaint Health Deficiencies 2 Rating Cycle 2/3 Number of Complaint Health Deficiencies
Provider Information Rating Cycle 2/3 Number of Health Revisits 1 Rating Cycle 2/3 Number of Health Revisits
Provider Information Rating Cycle 2/3 Total Health Score 64 Rating Cycle 2/3 Total Health Score
Provider Information Rating Cycle 2/3 Total Number of Health Deficiencies 12 Rating Cycle 2/3 Total Number of Health Deficiencies
Provider Information Registered Nurse hours per resident per day on the weekend 0.34309 Registered Nurse hours per resident per day on the weekend
Provider Information Registered Nurse turnover 13.3 Registered Nurse turnover
Provider Information Registered Nurse turnover footnote — Registered Nurse turnover footnote
Provider Information Reported Licensed Staffing Hours per Resident per Day 1.62982 Reported Licensed Staffing Hours per Resident per Day
Provider Information Reported LPN Staffing Hours per Resident per Day 1.04763 Reported LPN Staffing Hours per Resident per Day
Provider Information Reported Nurse Aide Staffing Hours per Resident per Day 1.99916 Reported Nurse Aide Staffing Hours per Resident per Day
Provider Information Reported Physical Therapist Staffing Hours per Resident Per Day 0.05927 Reported Physical Therapist Staffing Hours per Resident Per Day
Provider Information Reported RN Staffing Hours per Resident per Day 0.58219 Reported RN Staffing Hours per Resident per Day
Provider Information Reported Staffing Footnote — Reported Staffing Footnote
Provider Information Reported Total Nurse Staffing Hours per Resident per Day 3.62898 Reported Total Nurse Staffing Hours per Resident per Day
Provider Information Short-Stay QM Rating 5 Short-Stay QM Rating
Provider Information Short-Stay QM Rating Footnote — Short-Stay QM Rating Footnote
Provider Information Special Focus Status — Special Focus Status
Provider Information Staffing Rating 4 Staffing Rating
Provider Information Staffing Rating Footnote — Staffing Rating Footnote
Provider Information State AZ State
Provider Information Telephone Number 6028438433 Telephone Number
Provider Information Total Amount of Fines in Dollars 0.00 Total Amount of Fines in Dollars
Provider Information Total number of nurse staff hours per resident per day on the weekend 3.21069 Total number of nurse staff hours per resident per day on the weekend
Provider Information Total Number of Penalties 0 Total Number of Penalties
Provider Information Total nursing staff turnover 22.8 Total nursing staff turnover
Provider Information Total nursing staff turnover footnote — Total nursing staff turnover footnote
Provider Information Total Weighted Health Survey Score 28.000 Total Weighted Health Survey Score
Provider Information Urban Y Urban
Provider Information With a Resident and Family Council Resident With a Resident and Family Council
Provider Information ZIP Code 85304 ZIP Code