SNF
THE TERRACES OF PHOENIX
CCN: 035003 · PHOENIX, AZ 85020 · Maricopa County
CCRC
Overview
- Address
- 7550 NORTH 16TH STREET, PHOENIX, AZ 85020
- Phone
- 6029444455
- Certified beds
- 64
- Avg daily residents
- 46 (72% of beds filled)
- Ownership
- Non-profit corporation
- Provider type
- Medicare and Medicaid
- Medicare/Medicaid since
- 1967-01-01
- Setting
- Urban
5 /5
★★★★★
CMS Overall Rating
CMS 5-Star Ratings
CMS rates every Medicare/Medicaid-certified nursing home on four domains. The Overall rating is driven primarily by Health Inspection results, then adjusted up or down by Staffing and Quality Measures.
Staffing & Workforce
Direct-care staffing is the strongest operational driver of quality in nursing homes. Values are hours per resident per day, derived from payroll-based journal (PBJ) submissions. "Case-mix" adjusts for resident acuity; "Adjusted" is the CMS rating-input value.
| Role | Reported | Case-mix expected | Adjusted | Federal floor | |
|---|---|---|---|---|---|
| Total nurse All nursing staff combined: RN + LPN + Aide | 4.90 | 3.66 | 5.16 | ≥ 3.48 | |
| Registered Nurse (RN) Licensed RN hours. Strongest driver of clinical outcomes. | 1.22 | 0.64 | 1.29 | ≥ 0.55 | |
| Licensed Practical Nurse (LPN) LPN/LVN hours. Often handles medication administration. | 1.26 | 0.81 | 1.33 | — | |
| Nurse aide CNA hours. Bulk of direct resident care — bathing, feeding, mobility. | 2.42 | 2.21 | 2.55 | — | |
| Licensed (RN + LPN) Combined licensed nurse coverage. | 2.48 | — | — | — | |
| Physical therapist Rehabilitation therapist hours — important for post-acute / rehab admissions. | 0.15 | — | — | — |
Federal minimums (phasing in under the CMS 2024 minimum staffing rule) shown for reference. RN: 0.55 hrs/resident/day. Total nurse: 3.48 hrs/resident/day.
Weekend staffing
Total nurse (weekend)
4.35
hrs / resident / day
RN (weekend)
0.67
hrs / resident / day
Total nurse (adjusted, weekend)
4.58
hrs / resident / day
Weekend under-staffing is a common quality-of-care concern — adverse events are more frequent when licensed coverage drops.
Staff turnover
Total nursing staff turnover
25.4%
annual
RN turnover
29.4%
annual
Administrators departed
2
last 12 months
Resident acuity
Nursing Case-Mix Index
1.30
higher acuity than avg
Case-Mix Index Ratio
0.94
facility / state ratio
Health Inspections
CMS weights three inspection cycles to compute the Health Inspection rating: the most recent (50%), the second most recent (33%), and the oldest (17%). Each standard-survey deficiency is assigned a score based on scope and severity; complaint-survey findings and revisit scores are added to produce the cycle total.
| Cycle | Date | Total defs. | Standard | Complaint | Deficiency score | Revisits | Total score |
|---|---|---|---|---|---|---|---|
| Cycle 1 (most recent) | 2024-05-31 | 5 | 4 | 1 | 32 | 1 | 32 |
| Cycle 2/3 (prior) | 2023-02-02 | 8 | 3 | 5 | 32 | 1 | 32 |
Total weighted health score
32.0
lower is better
Deficiencies (13)
Individual survey findings. Scope/severity uses the CMS A–L matrix: letters further down the alphabet indicate greater harm and wider scope, up through J–L (immediate jeopardy).
13 D/E/F Actual harm — potential for minor
| Tag | Description | Scope/Severity | Survey date | Corrected |
|---|---|---|---|---|
| 0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | 2025-06-13 | 2025-07-21 |
| 0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | 2024-08-10 | 2024-08-22 |
| 0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | 2024-08-10 | 2024-08-22 |
| 0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | 2024-05-31 | 2024-08-14 |
| 0880 | Provide and implement an infection prevention and control program. | E | 2024-05-31 | 2024-08-14 |
| 0882 | Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home. | E | 2024-05-31 | 2024-07-02 |
| 0947 | Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. | E | 2024-05-31 | 2024-08-14 |
| 0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | 2024-05-31 | 2024-08-14 |
| 0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | 2023-06-06 | 2023-07-29 |
| 0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | 2023-06-06 | 2023-07-29 |
| 0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | 2023-02-02 | 2023-05-08 |
| 0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | 2023-02-02 | 2023-05-08 |
| 0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | D | 2023-02-02 | 2023-05-08 |
Financial Health (FY 2023)
Payer mix (share of resident days)
Medicare 3.8% Medicaid 2.0% Other 94.2%
Operating performance
Operating Margin
-11.8%
Total Margin
-8.0%
Occupancy Rate
65.4%
Revenue & costs
Net Patient Revenue
$26.5M
Total Costs
$1.2M
Net Income
-$2.2M
Balance sheet
Total Assets
$61.4M
Total Liabilities
$116.2M
Fund Balance
-$54.9M
Current Ratio
0.03
Source: CMS SNF Cost Report (FY 2023). Cost report data lags by ~2 years.
Ownership & Corporate Structure
Chain: HUMANGOOD
- Chain ID
274- Facilities in chain
- 17
- Legal business name
- HUMANGOOD ARIZONA INC
Chain-average star ratings (for peer context)
Overall
4.4
Health
3.6
Staffing
4.6
QM
4.2
Owner / manager organizations (6)
| Organization | Role | Association |
|---|---|---|
| HUMANGOOD ARIZONA INC | 5% OR GREATER DIRECT OWNERSHIP INTEREST | since 01/01/1973 |
| HUMANGOOD | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | since 05/01/2016 |
| HUMANGOOD CORNERSTONE | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | since 09/29/2003 |
| HUMANGOOD ARIZONA INC | OPERATIONAL/MANAGERIAL CONTROL | since 10/01/1987 |
| HUMANGOOD NORCAL | OPERATIONAL/MANAGERIAL CONTROL | since 10/01/2003 |
| U.S. BANK | 5% OR GREATER SECURITY INTEREST | since 04/01/2018 |
Owner / manager individuals (30)
| Name | Role | Association |
|---|---|---|
| BAKER, JUDITH | OPERATIONAL/MANAGERIAL CONTROL | since 05/01/2016 |
| BROWN, HERMAN | OPERATIONAL/MANAGERIAL CONTROL | since 02/10/2013 |
| COCHRANE, JOHN | OPERATIONAL/MANAGERIAL CONTROL | since 05/01/2016 |
| DAHAN, DAVID | OPERATIONAL/MANAGERIAL CONTROL | since 05/01/2016 |
| DECKER, DAVID | OPERATIONAL/MANAGERIAL CONTROL | since 05/01/2016 |
| ERICKSON, KORDELL | OPERATIONAL/MANAGERIAL CONTROL | since 10/28/2025 |
| FERRIS, RAND | OPERATIONAL/MANAGERIAL CONTROL | since 05/01/2016 |
| GHASSEMI, BETHANY | OPERATIONAL/MANAGERIAL CONTROL | since 05/28/2019 |
| KELLEY, ALBERT | OPERATIONAL/MANAGERIAL CONTROL | since 05/01/2016 |
| KUMARAVEL, SREE DEVI | OPERATIONAL/MANAGERIAL CONTROL | since 05/01/2016 |
| LOPEZ, JESSICA | OPERATIONAL/MANAGERIAL CONTROL | since 01/20/2020 |
| MCDONALD, ANDREW | OPERATIONAL/MANAGERIAL CONTROL | since 01/01/2020 |
| NORHTON, TODD | OPERATIONAL/MANAGERIAL CONTROL | since 12/01/2024 |
| OGUS, DANIEL | OPERATIONAL/MANAGERIAL CONTROL | since 05/01/2016 |
| SANCHEZ, DELIA | OPERATIONAL/MANAGERIAL CONTROL | since 09/09/2024 |
| SORIANO, MARIELE | OPERATIONAL/MANAGERIAL CONTROL | since 11/26/2023 |
| TINKER, BRET | OPERATIONAL/MANAGERIAL CONTROL | since 05/01/2016 |
| VANGELISTO, GWEN | OPERATIONAL/MANAGERIAL CONTROL | since 08/30/2021 |
| BAKER, JUDITH | CORPORATE DIRECTOR | since 04/25/2012 |
| BROWN, HERMAN | CORPORATE DIRECTOR | since 05/01/2016 |
| DAHAN, DAVID | CORPORATE DIRECTOR | since 05/01/2016 |
| DECKER, DAVID | CORPORATE DIRECTOR | since 05/01/2016 |
| FERRIS, RAND | CORPORATE DIRECTOR | since 05/01/2016 |
| KELLEY, ALBERT | CORPORATE DIRECTOR | since 05/01/2016 |
| TINKER, BRET | CORPORATE DIRECTOR | since 05/01/2016 |
Showing 25 of 30 individuals. Full list in CSV.
Source: CMS Nursing Home Ownership. Percent ownership is rarely disclosed — CMS only requires it for specific roles.
Facility Features
- CCRC
- Yes
- Hospital-based
- No
- Resident / family council
- Resident
- Sprinkler systems
- Yes
- Abuse citation flag
- No
Methodology & sources
- Nursing Home Provider Info (
nh-provider-info), vintage 2026, downloaded 2026-04-14 , 14,703 rows. - Nursing Home Health Deficiencies (
nh-deficiencies), vintage 2026, downloaded 2026-04-14 , 418,972 rows. - Nursing Home Ownership (
nh-ownership), vintage 2026, downloaded 2026-04-14 , 160,393 rows. - Skilled Nursing Facility Cost Report (
snf-cost-report), vintage 2023, downloaded 2026-04-14 , 14,120 rows.
All Data
Every labeled field shipped for this facility by CMS. No national median or percentile context is available for SNFs in the current release.
Show 112 rows
| Source | Metric | Value | Raw key |
|---|---|---|---|
| Cost Report | Current Ratio | 0.03 | metrics.current_ratio |
| Cost Report | fiscal_year | 2,023 | fiscal_year |
| Cost Report | Medicaid Day Share (%) | 2.0% | metrics.medicaid_day_share |
| Cost Report | Medicare Day Share (%) | 3.8% | metrics.medicare_day_share |
| Cost Report | Net Income ($) | $-2,198,665 | metrics.net_income |
| Cost Report | Net Patient Revenue ($) | $26,489,931 | metrics.net_patient_revenue |
| Cost Report | Occupancy Rate (%) | 65.4% | metrics.occupancy_rate |
| Cost Report | Operating Margin (%) | -11.8% | metrics.operating_margin |
| Cost Report | Total Assets ($) | $61,367,617 | metrics.total_assets |
| Cost Report | Total Costs ($) | $1,171,643 | metrics.total_costs |
| Cost Report | Total Fund Balances ($) | $-54,871,781 | metrics.fund_balance |
| Cost Report | Total Liabilities ($) | $116,239,398 | metrics.total_liabilities |
| Cost Report | Total Margin (%) | -8.0% | metrics.total_margin |
| Provider Information | Abuse Icon | N | Abuse Icon |
| Provider Information | Adjusted LPN Staffing Hours per Resident per Day | 1.32594 | Adjusted LPN Staffing Hours per Resident per Day |
| Provider Information | Adjusted Nurse Aide Staffing Hours per Resident per Day | 2.54805 | Adjusted Nurse Aide Staffing Hours per Resident per Day |
| Provider Information | Adjusted RN Staffing Hours per Resident per Day | 1.28891 | Adjusted RN Staffing Hours per Resident per Day |
| Provider Information | Adjusted Total Nurse Staffing Hours per Resident per Day | 5.16289 | Adjusted Total Nurse Staffing Hours per Resident per Day |
| Provider Information | Adjusted Weekend Total Nurse Staffing Hours per Resident per Day | 4.58329 | Adjusted Weekend Total Nurse Staffing Hours per Resident per Day |
| Provider Information | Administrator turnover footnote | — | Administrator turnover footnote |
| Provider Information | Automatic Sprinkler Systems in All Required Areas | Yes | Automatic Sprinkler Systems in All Required Areas |
| Provider Information | Average Number of Residents per Day | 46.1 | Average Number of Residents per Day |
| Provider Information | Average Number of Residents per Day Footnote | — | Average Number of Residents per Day Footnote |
| Provider Information | Case-Mix LPN Staffing Hours per Resident per Day | 0.81279 | Case-Mix LPN Staffing Hours per Resident per Day |
| Provider Information | Case-Mix Nurse Aide Staffing Hours per Resident per Day | 2.20897 | Case-Mix Nurse Aide Staffing Hours per Resident per Day |
| Provider Information | Case-Mix RN Staffing Hours per Resident per Day | 0.64065 | Case-Mix RN Staffing Hours per Resident per Day |
| Provider Information | Case-Mix Total Nurse Staffing Hours per Resident per Day | 3.66241 | Case-Mix Total Nurse Staffing Hours per Resident per Day |
| Provider Information | Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day | 3.22803 | Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day |
| Provider Information | Chain Average Health Inspection Rating | 3.6 | Chain Average Health Inspection Rating |
| Provider Information | Chain Average Overall 5-star Rating | 4.4 | Chain Average Overall 5-star Rating |
| Provider Information | Chain Average QM Rating | 4.2 | Chain Average QM Rating |
| Provider Information | Chain Average Staffing Rating | 4.6 | Chain Average Staffing Rating |
| Provider Information | Chain ID | 274 | Chain ID |
| Provider Information | Chain Name | HUMANGOOD | Chain Name |
| Provider Information | City/Town | PHOENIX | City/Town |
| Provider Information | CMS Certification Number (CCN) | 035003 | CMS Certification Number (CCN) |
| Provider Information | Continuing Care Retirement Community | Y | Continuing Care Retirement Community |
| Provider Information | County/Parish | Maricopa | County/Parish |
| Provider Information | Date First Approved to Provide Medicare and Medicaid Services | 1967-01-01 | Date First Approved to Provide Medicare and Medicaid Services |
| Provider Information | Geocoding Footnote | — | Geocoding Footnote |
| Provider Information | Health Inspection Rating | 3 | Health Inspection Rating |
| Provider Information | Health Inspection Rating Footnote | — | Health Inspection Rating Footnote |
| Provider Information | Latitude | 33.5465 | Latitude |
| Provider Information | Legal Business Name | HUMANGOOD ARIZONA INC | Legal Business Name |
| Provider Information | Location | 7550 NORTH 16TH STREET,PHOENIX,AZ,85020 | Location |
| Provider Information | Long-Stay QM Rating | 4 | Long-Stay QM Rating |
| Provider Information | Long-Stay QM Rating Footnote | — | Long-Stay QM Rating Footnote |
| Provider Information | Longitude | -112.05 | Longitude |
| Provider Information | Most Recent Health Inspection More Than 2 Years Ago | N | Most Recent Health Inspection More Than 2 Years Ago |
| Provider Information | Number of administrators who have left the nursing home | 2 | Number of administrators who have left the nursing home |
| Provider Information | Number of Certified Beds | 64 | Number of Certified Beds |
| Provider Information | Number of Citations from Infection Control Inspections | — | Number of Citations from Infection Control Inspections |
| Provider Information | Number of Facilities in Chain | 17 | Number of Facilities in Chain |
| Provider Information | Number of Fines | 0 | Number of Fines |
| Provider Information | Number of Payment Denials | 0 | Number of Payment Denials |
| Provider Information | Nursing Case-Mix Index | 1.29743 | Nursing Case-Mix Index |
| Provider Information | Nursing Case-Mix Index Ratio | 0.94177 | Nursing Case-Mix Index Ratio |
| Provider Information | Overall Rating | 5 | Overall Rating |
| Provider Information | Overall Rating Footnote | — | Overall Rating Footnote |
| Provider Information | Ownership Type | Non profit - Corporation | Ownership Type |
| Provider Information | Physical Therapist Staffing Footnote | — | Physical Therapist Staffing Footnote |
| Provider Information | Processing Date | 2026-03-01 | Processing Date |
| Provider Information | Provider Address | 7550 NORTH 16TH STREET | Provider Address |
| Provider Information | Provider Changed Ownership in Last 12 Months | N | Provider Changed Ownership in Last 12 Months |
| Provider Information | Provider Name | THE TERRACES OF PHOENIX | Provider Name |
| Provider Information | Provider Resides in Hospital | N | Provider Resides in Hospital |
| Provider Information | Provider SSA County Code | 060 | Provider SSA County Code |
| Provider Information | Provider Type | Medicare and Medicaid | Provider Type |
| Provider Information | QM Rating | 5 | QM Rating |
| Provider Information | QM Rating Footnote | — | QM Rating Footnote |
| Provider Information | Rating Cycle 1 Health Deficiency Score | 32 | Rating Cycle 1 Health Deficiency Score |
| Provider Information | Rating Cycle 1 Health Revisit Score | 0 | Rating Cycle 1 Health Revisit Score |
| Provider Information | Rating Cycle 1 Number of Complaint Health Deficiencies | 1 | Rating Cycle 1 Number of Complaint Health Deficiencies |
| Provider Information | Rating Cycle 1 Number of Health Revisits | 1 | Rating Cycle 1 Number of Health Revisits |
| Provider Information | Rating Cycle 1 Number of Standard Health Deficiencies | 4 | Rating Cycle 1 Number of Standard Health Deficiencies |
| Provider Information | Rating Cycle 1 Standard Survey Health Date | 2024-05-31 | Rating Cycle 1 Standard Survey Health Date |
| Provider Information | Rating Cycle 1 Total Health Score | 32 | Rating Cycle 1 Total Health Score |
| Provider Information | Rating Cycle 1 Total Number of Health Deficiencies | 5 | Rating Cycle 1 Total Number of Health Deficiencies |
| Provider Information | Rating Cycle 2 Number of Standard Health Deficiencies | 3 | Rating Cycle 2 Number of Standard Health Deficiencies |
| Provider Information | Rating Cycle 2 Standard Health Survey Date | 2023-02-02 | Rating Cycle 2 Standard Health Survey Date |
| Provider Information | Rating Cycle 2/3 Health Deficiency Score | 32 | Rating Cycle 2/3 Health Deficiency Score |
| Provider Information | Rating Cycle 2/3 Health Revisit Score | 0 | Rating Cycle 2/3 Health Revisit Score |
| Provider Information | Rating Cycle 2/3 Number of Complaint Health Deficiencies | 5 | Rating Cycle 2/3 Number of Complaint Health Deficiencies |
| Provider Information | Rating Cycle 2/3 Number of Health Revisits | 1 | Rating Cycle 2/3 Number of Health Revisits |
| Provider Information | Rating Cycle 2/3 Total Health Score | 32 | Rating Cycle 2/3 Total Health Score |
| Provider Information | Rating Cycle 2/3 Total Number of Health Deficiencies | 8 | Rating Cycle 2/3 Total Number of Health Deficiencies |
| Provider Information | Registered Nurse hours per resident per day on the weekend | 0.67221 | Registered Nurse hours per resident per day on the weekend |
| Provider Information | Registered Nurse turnover | 29.4 | Registered Nurse turnover |
| Provider Information | Registered Nurse turnover footnote | — | Registered Nurse turnover footnote |
| Provider Information | Reported Licensed Staffing Hours per Resident per Day | 2.48040 | Reported Licensed Staffing Hours per Resident per Day |
| Provider Information | Reported LPN Staffing Hours per Resident per Day | 1.25776 | Reported LPN Staffing Hours per Resident per Day |
| Provider Information | Reported Nurse Aide Staffing Hours per Resident per Day | 2.41704 | Reported Nurse Aide Staffing Hours per Resident per Day |
| Provider Information | Reported Physical Therapist Staffing Hours per Resident Per Day | 0.14816 | Reported Physical Therapist Staffing Hours per Resident Per Day |
| Provider Information | Reported RN Staffing Hours per Resident per Day | 1.22264 | Reported RN Staffing Hours per Resident per Day |
| Provider Information | Reported Staffing Footnote | — | Reported Staffing Footnote |
| Provider Information | Reported Total Nurse Staffing Hours per Resident per Day | 4.89743 | Reported Total Nurse Staffing Hours per Resident per Day |
| Provider Information | Short-Stay QM Rating | 5 | Short-Stay QM Rating |
| Provider Information | Short-Stay QM Rating Footnote | — | Short-Stay QM Rating Footnote |
| Provider Information | Special Focus Status | — | Special Focus Status |
| Provider Information | Staffing Rating | 5 | Staffing Rating |
| Provider Information | Staffing Rating Footnote | — | Staffing Rating Footnote |
| Provider Information | State | AZ | State |
| Provider Information | Telephone Number | 6029444455 | Telephone Number |
| Provider Information | Total Amount of Fines in Dollars | 0.00 | Total Amount of Fines in Dollars |
| Provider Information | Total number of nurse staff hours per resident per day on the weekend | 4.34763 | Total number of nurse staff hours per resident per day on the weekend |
| Provider Information | Total Number of Penalties | 0 | Total Number of Penalties |
| Provider Information | Total nursing staff turnover | 25.4 | Total nursing staff turnover |
| Provider Information | Total nursing staff turnover footnote | — | Total nursing staff turnover footnote |
| Provider Information | Total Weighted Health Survey Score | 32.000 | Total Weighted Health Survey Score |
| Provider Information | Urban | Y | Urban |
| Provider Information | With a Resident and Family Council | Resident | With a Resident and Family Council |
| Provider Information | ZIP Code | 85020 | ZIP Code |