SNF

WATERSIDE HEALTH & REHAB CENTER

CCN: 495173 · NORFOLK, VA 23502 · Norfolk City County

⚠ Inspection > 2 years ago

Overview

Address
249 SOUTH NEWTOWN RD, NORFOLK, VA 23502
Phone
7578925500
Certified beds
197
Avg daily residents
114 (58% of beds filled)
Ownership
For-profit corporation
Provider type
Medicare and Medicaid
Medicare/Medicaid since
1987-12-05
Setting
Urban
3 /5
★★★★★
CMS Overall Rating

CMS 5-Star Ratings

CMS rates every Medicare/Medicaid-certified nursing home on four domains. The Overall rating is driven primarily by Health Inspection results, then adjusted up or down by Staffing and Quality Measures.

Overall Rating
Composite of Health Inspection, Staffing, and Quality Measures.
★★★★★ 3/5
Health Inspection
Based on the three most recent standard surveys, with more weight on recent results.
★★★★★ 3/5
Staffing
Weighted combination of RN and total nurse staffing hours per resident per day, case-mix adjusted.
★★★★★ 3/5
Quality Measures
15 resident-level quality measures split between long-stay and short-stay (post-acute) residents.
★★★★★ 3/5
Quality Measures breakdown
Long-Stay Quality Measures ★★★★★ 4/5
Short-Stay Quality Measures ★★★★★ 2/5

Staffing & Workforce

Direct-care staffing is the strongest operational driver of quality in nursing homes. Values are hours per resident per day, derived from payroll-based journal (PBJ) submissions. "Case-mix" adjusts for resident acuity; "Adjusted" is the CMS rating-input value.

Role Reported Case-mix expected Adjusted Federal floor
Total nurse
All nursing staff combined: RN + LPN + Aide
 4.21 5.11 3.18 ≥ 3.48
Registered Nurse (RN)
Licensed RN hours. Strongest driver of clinical outcomes.
 0.96 0.89 0.73 ≥ 0.55
Licensed Practical Nurse (LPN)
LPN/LVN hours. Often handles medication administration.
 1.01 1.13 0.77 —
Nurse aide
CNA hours. Bulk of direct resident care — bathing, feeding, mobility.
 2.24 3.08 1.69 —
Licensed (RN + LPN)
Combined licensed nurse coverage.
 1.97 — — —
Physical therapist
Rehabilitation therapist hours — important for post-acute / rehab admissions.
 0.06 — — —

Federal minimums (phasing in under the CMS 2024 minimum staffing rule) shown for reference. RN: 0.55 hrs/resident/day. Total nurse: 3.48 hrs/resident/day.

Weekend staffing

Total nurse (weekend)
3.74
hrs / resident / day
RN (weekend)
0.73
hrs / resident / day
Total nurse (adjusted, weekend)
2.83
hrs / resident / day

Weekend under-staffing is a common quality-of-care concern — adverse events are more frequent when licensed coverage drops.

Staff turnover

Total nursing staff turnover
34.2%
annual
RN turnover
39.3%
annual
Administrators departed
0
last 12 months

Resident acuity

Nursing Case-Mix Index
1.81
higher acuity than avg
Case-Mix Index Ratio
1.31
facility / state ratio

Health Inspections

CMS weights three inspection cycles to compute the Health Inspection rating: the most recent (50%), the second most recent (33%), and the oldest (17%). Each standard-survey deficiency is assigned a score based on scope and severity; complaint-survey findings and revisit scores are added to produce the cycle total.

Cycle Date Total defs. Standard Complaint Deficiency score Revisits Total score
Cycle 1 (most recent) 2023-06-23 12 12 3 56 1 56
Cycle 2/3 (prior) 2019-12-12 15 14 1 84 1 84
Total weighted health score
63.0
lower is better

Deficiencies (52)

Individual survey findings. Scope/severity uses the CMS A–L matrix: letters further down the alphabet indicate greater harm and wider scope, up through J–L (immediate jeopardy).

49 D/E/F Actual harm — potential for minor
3 G/H/I Actual harm
Tag Description Scope/Severity Survey date Corrected
0689 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. G 2023-11-29 2023-11-28
0622 Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. D 2023-06-23 2023-07-13
0623 Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. D 2023-06-23 2023-07-13
0625 Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. D 2023-06-23 2023-07-13
0636 Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. D 2023-06-23 2023-07-13
0641 Ensure each resident receives an accurate assessment. D 2023-06-23 2023-07-13
0657 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. D 2023-06-23 2023-07-13
0690 Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. D 2023-06-23 2023-07-13
0700 Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. D 2023-06-23 2023-07-13
0925 Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. D 2023-06-23 2023-07-13
0584 Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. E 2023-06-23 2023-07-13
0602 Protect each resident from the wrongful use of the resident's belongings or money. E 2023-06-23 2023-07-13
0656 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. D 2023-06-23 2023-07-13
0583 Keep residents' personal and medical records private and confidential. D 2019-12-12 2020-01-07
0607 Develop and implement policies and procedures to prevent abuse, neglect, and theft. D 2019-12-12 2020-01-07
0609 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. D 2019-12-12 2020-01-07
0622 Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. D 2019-12-12 2020-01-07
0623 Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. E 2019-12-12 2019-12-06
0641 Ensure each resident receives an accurate assessment. D 2019-12-12 2020-01-07
0656 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. D 2019-12-12 2020-01-07
0657 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. D 2019-12-12 2020-01-07
0677 Provide care and assistance to perform activities of daily living for any resident who is unable. D 2019-12-12 2020-01-07
0686 Provide appropriate pressure ulcer care and prevent new ulcers from developing. D 2019-12-12 2020-01-07
0687 Provide appropriate foot care. D 2019-12-12 2020-01-07
0755 Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. D 2019-12-12 2020-01-07
0812 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. E 2019-12-12 2020-01-07
0842 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. D 2019-12-12 2020-01-07
0580 Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. D 2018-06-28 2018-08-12
0583 Keep residents' personal and medical records private and confidential. D 2018-06-28 2018-08-12
0623 Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. D 2018-06-28 2018-08-12
0625 Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. D 2018-06-28 2018-08-12
0638 Assure that each resident’s assessment is updated at least once every 3 months. D 2018-06-28 2018-08-12
0641 Ensure each resident receives an accurate assessment. D 2018-06-28 2018-08-12
0656 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. D 2018-06-28 2018-08-12
0657 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. E 2018-06-28 2018-08-12
0658 Ensure services provided by the nursing facility meet professional standards of quality. D 2018-06-28 2018-08-12
0684 Provide appropriate treatment and care according to orders, resident’s preferences and goals. D 2018-06-28 2018-08-12
0689 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. G 2018-06-28 2018-08-12
0690 Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. G 2018-06-28 2018-08-12
0692 Provide enough food/fluids to maintain a resident's health. D 2018-06-28 2018-08-12
0695 Provide safe and appropriate respiratory care for a resident when needed. D 2018-06-28 2018-08-12
0697 Provide safe, appropriate pain management for a resident who requires such services. D 2018-06-28 2018-08-12
0698 Provide safe, appropriate dialysis care/services for a resident who requires such services. D 2018-06-28 2018-08-12
0712 Ensure that the resident and his/her doctor meet face-to-face at all required visits. E 2018-06-28 2018-08-12
0725 Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. E 2018-06-28 2018-08-12
0742 Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder. D 2018-06-28 2018-08-12
0755 Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. E 2018-06-28 2018-08-12
0758 Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. D 2018-06-28 2018-08-12
0760 Ensure that residents are free from significant medication errors. E 2018-06-28 2018-08-12
0761 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. D 2018-06-28 2018-08-12

Showing 50 most recent of 52. See the All Data CSV for the full list.

Penalties (1)

Fines issued
1
last 3 years
Total fines
$8,375
Date Type Fine amount
2023-11-29 Fine $8,375

Source: CMS Nursing Home Penalties.

Financial Health (FY 2023)

Payer mix (share of resident days)

Medicare 5.3% Medicaid 85.8% Other 9.0%

Operating performance

Operating Margin
10.7%
Total Margin
10.8%
Occupancy Rate
57.1%
Cost per Resident Day
$86

Revenue & costs

Net Patient Revenue
$17.8M
Total Costs
$3.5M
Net Income
$1.9M

Balance sheet

Total Assets
$4.8M
Total Liabilities
$1.1M
Fund Balance
$3.7M
Current Ratio
2.29

Source: CMS SNF Cost Report (FY 2023). Cost report data lags by ~2 years.

Ownership & Corporate Structure

Chain: SABER HEALTHCARE GROUP

Chain ID
461
Facilities in chain
126
Legal business name
WATERSIDE HEALTH & REHAB CENTER LLC
Chain-average star ratings (for peer context)
Overall
3.0
Health
2.7
Staffing
2.5
QM
4.0

Owner / manager organizations (6)

Organization Role Association
SABER HEALTHCARE HOLDINGS LLC 5% OR GREATER DIRECT OWNERSHIP INTEREST since 07/01/2019
BENJAMIN N. VOLPE FAMILY DYNASTY TRUST (DATED DECEMBER 29, 2020) 5% OR GREATER INDIRECT OWNERSHIP INTEREST since 01/01/2023
BNV DYNASTY LLC 5% OR GREATER INDIRECT OWNERSHIP INTEREST since 01/01/2023
DECANTED WILLIAM I. WEISBERG FAMILY DYNASTY TRUST (DATED SEPT 30, 2020 5% OR GREATER INDIRECT OWNERSHIP INTEREST since 01/01/2023
WIW DYNASTY LLC 5% OR GREATER INDIRECT OWNERSHIP INTEREST since 01/01/2023
SHG MANAGEMENT LLC OPERATIONAL/MANAGERIAL CONTROL since 09/01/2019

Owner / manager individuals (8)

Name Role Association
HAJIMOMENIAN, AMIR OPERATIONAL/MANAGERIAL CONTROL since 02/01/2024
HINNERS, MICHELLE OPERATIONAL/MANAGERIAL CONTROL since 04/24/2023
JACKSON, ASHLEY OPERATIONAL/MANAGERIAL CONTROL since 06/28/2022
VOLPE, BENJAMIN CORPORATE DIRECTOR since 07/01/2019
WEISBERG, WILLIAM CORPORATE DIRECTOR since 07/01/2019
NICOLUZAKIS, GREGORY CORPORATE OFFICER since 07/01/2019
VOLPE, BENJAMIN CORPORATE OFFICER since 07/01/2019
WEISBERG, WILLIAM CORPORATE OFFICER since 07/01/2019

Source: CMS Nursing Home Ownership. Percent ownership is rarely disclosed — CMS only requires it for specific roles.

Facility Features

CCRC
No
Hospital-based
No
Resident / family council
Resident
Sprinkler systems
Yes
Abuse citation flag
No
Methodology & sources

Full methodology →

All Data

Every labeled field shipped for this facility by CMS. No national median or percentile context is available for SNFs in the current release.

Download CSV

Show 113 rows
Source Metric Value Raw key
Cost Report Cost per Resident Day ($) $86 metrics.cost_per_resident_day
Cost Report Current Ratio 2.29 metrics.current_ratio
Cost Report fiscal_year 2,023 fiscal_year
Cost Report Medicaid Day Share (%) 85.8% metrics.medicaid_day_share
Cost Report Medicare Day Share (%) 5.3% metrics.medicare_day_share
Cost Report Net Income ($) $1,925,869 metrics.net_income
Cost Report Net Patient Revenue ($) $17,775,069 metrics.net_patient_revenue
Cost Report Occupancy Rate (%) 57.1% metrics.occupancy_rate
Cost Report Operating Margin (%) 10.7% metrics.operating_margin
Cost Report Total Assets ($) $4,813,585 metrics.total_assets
Cost Report Total Costs ($) $3,516,006 metrics.total_costs
Cost Report Total Fund Balances ($) $3,668,708 metrics.fund_balance
Cost Report Total Liabilities ($) $1,144,877 metrics.total_liabilities
Cost Report Total Margin (%) 10.8% metrics.total_margin
Provider Information Abuse Icon N Abuse Icon
Provider Information Adjusted LPN Staffing Hours per Resident per Day 0.76554 Adjusted LPN Staffing Hours per Resident per Day
Provider Information Adjusted Nurse Aide Staffing Hours per Resident per Day 1.68859 Adjusted Nurse Aide Staffing Hours per Resident per Day
Provider Information Adjusted RN Staffing Hours per Resident per Day 0.72574 Adjusted RN Staffing Hours per Resident per Day
Provider Information Adjusted Total Nurse Staffing Hours per Resident per Day 3.17986 Adjusted Total Nurse Staffing Hours per Resident per Day
Provider Information Adjusted Weekend Total Nurse Staffing Hours per Resident per Day 2.82797 Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
Provider Information Administrator turnover footnote — Administrator turnover footnote
Provider Information Automatic Sprinkler Systems in All Required Areas Yes Automatic Sprinkler Systems in All Required Areas
Provider Information Average Number of Residents per Day 113.6 Average Number of Residents per Day
Provider Information Average Number of Residents per Day Footnote — Average Number of Residents per Day Footnote
Provider Information Case-Mix LPN Staffing Hours per Resident per Day 1.13462 Case-Mix LPN Staffing Hours per Resident per Day
Provider Information Case-Mix Nurse Aide Staffing Hours per Resident per Day 3.08364 Case-Mix Nurse Aide Staffing Hours per Resident per Day
Provider Information Case-Mix RN Staffing Hours per Resident per Day 0.89433 Case-Mix RN Staffing Hours per Resident per Day
Provider Information Case-Mix Total Nurse Staffing Hours per Resident per Day 5.11258 Case-Mix Total Nurse Staffing Hours per Resident per Day
Provider Information Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day 4.50620 Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
Provider Information Chain Average Health Inspection Rating 2.7 Chain Average Health Inspection Rating
Provider Information Chain Average Overall 5-star Rating 3.0 Chain Average Overall 5-star Rating
Provider Information Chain Average QM Rating 4.0 Chain Average QM Rating
Provider Information Chain Average Staffing Rating 2.5 Chain Average Staffing Rating
Provider Information Chain ID 461 Chain ID
Provider Information Chain Name SABER HEALTHCARE GROUP Chain Name
Provider Information City/Town NORFOLK City/Town
Provider Information CMS Certification Number (CCN) 495173 CMS Certification Number (CCN)
Provider Information Continuing Care Retirement Community N Continuing Care Retirement Community
Provider Information County/Parish Norfolk City County/Parish
Provider Information Date First Approved to Provide Medicare and Medicaid Services 1987-12-05 Date First Approved to Provide Medicare and Medicaid Services
Provider Information Geocoding Footnote — Geocoding Footnote
Provider Information Health Inspection Rating 3 Health Inspection Rating
Provider Information Health Inspection Rating Footnote — Health Inspection Rating Footnote
Provider Information Latitude 36.8365 Latitude
Provider Information Legal Business Name WATERSIDE HEALTH & REHAB CENTER LLC Legal Business Name
Provider Information Location 249 SOUTH NEWTOWN RD,NORFOLK,VA,23502 Location
Provider Information Long-Stay QM Rating 4 Long-Stay QM Rating
Provider Information Long-Stay QM Rating Footnote — Long-Stay QM Rating Footnote
Provider Information Longitude -76.193 Longitude
Provider Information Most Recent Health Inspection More Than 2 Years Ago Y Most Recent Health Inspection More Than 2 Years Ago
Provider Information Number of administrators who have left the nursing home 0 Number of administrators who have left the nursing home
Provider Information Number of Certified Beds 197 Number of Certified Beds
Provider Information Number of Citations from Infection Control Inspections — Number of Citations from Infection Control Inspections
Provider Information Number of Facilities in Chain 126 Number of Facilities in Chain
Provider Information Number of Fines 1 Number of Fines
Provider Information Number of Payment Denials 0 Number of Payment Denials
Provider Information Nursing Case-Mix Index 1.81116 Nursing Case-Mix Index
Provider Information Nursing Case-Mix Index Ratio 1.31467 Nursing Case-Mix Index Ratio
Provider Information Overall Rating 3 Overall Rating
Provider Information Overall Rating Footnote — Overall Rating Footnote
Provider Information Ownership Type For profit - Corporation Ownership Type
Provider Information Physical Therapist Staffing Footnote — Physical Therapist Staffing Footnote
Provider Information Processing Date 2026-03-01 Processing Date
Provider Information Provider Address 249 SOUTH NEWTOWN RD Provider Address
Provider Information Provider Changed Ownership in Last 12 Months N Provider Changed Ownership in Last 12 Months
Provider Information Provider Name WATERSIDE HEALTH & REHAB CENTER Provider Name
Provider Information Provider Resides in Hospital N Provider Resides in Hospital
Provider Information Provider SSA County Code 641 Provider SSA County Code
Provider Information Provider Type Medicare and Medicaid Provider Type
Provider Information QM Rating 3 QM Rating
Provider Information QM Rating Footnote — QM Rating Footnote
Provider Information Rating Cycle 1 Health Deficiency Score 56 Rating Cycle 1 Health Deficiency Score
Provider Information Rating Cycle 1 Health Revisit Score 0 Rating Cycle 1 Health Revisit Score
Provider Information Rating Cycle 1 Number of Complaint Health Deficiencies 3 Rating Cycle 1 Number of Complaint Health Deficiencies
Provider Information Rating Cycle 1 Number of Health Revisits 1 Rating Cycle 1 Number of Health Revisits
Provider Information Rating Cycle 1 Number of Standard Health Deficiencies 12 Rating Cycle 1 Number of Standard Health Deficiencies
Provider Information Rating Cycle 1 Standard Survey Health Date 2023-06-23 Rating Cycle 1 Standard Survey Health Date
Provider Information Rating Cycle 1 Total Health Score 56 Rating Cycle 1 Total Health Score
Provider Information Rating Cycle 1 Total Number of Health Deficiencies 12 Rating Cycle 1 Total Number of Health Deficiencies
Provider Information Rating Cycle 2 Number of Standard Health Deficiencies 14 Rating Cycle 2 Number of Standard Health Deficiencies
Provider Information Rating Cycle 2 Standard Health Survey Date 2019-12-12 Rating Cycle 2 Standard Health Survey Date
Provider Information Rating Cycle 2/3 Health Deficiency Score 84 Rating Cycle 2/3 Health Deficiency Score
Provider Information Rating Cycle 2/3 Health Revisit Score 0 Rating Cycle 2/3 Health Revisit Score
Provider Information Rating Cycle 2/3 Number of Complaint Health Deficiencies 1 Rating Cycle 2/3 Number of Complaint Health Deficiencies
Provider Information Rating Cycle 2/3 Number of Health Revisits 1 Rating Cycle 2/3 Number of Health Revisits
Provider Information Rating Cycle 2/3 Total Health Score 84 Rating Cycle 2/3 Total Health Score
Provider Information Rating Cycle 2/3 Total Number of Health Deficiencies 15 Rating Cycle 2/3 Total Number of Health Deficiencies
Provider Information Registered Nurse hours per resident per day on the weekend 0.73406 Registered Nurse hours per resident per day on the weekend
Provider Information Registered Nurse turnover 39.3 Registered Nurse turnover
Provider Information Registered Nurse turnover footnote — Registered Nurse turnover footnote
Provider Information Reported Licensed Staffing Hours per Resident per Day 1.97473 Reported Licensed Staffing Hours per Resident per Day
Provider Information Reported LPN Staffing Hours per Resident per Day 1.01371 Reported LPN Staffing Hours per Resident per Day
Provider Information Reported Nurse Aide Staffing Hours per Resident per Day 2.23600 Reported Nurse Aide Staffing Hours per Resident per Day
Provider Information Reported Physical Therapist Staffing Hours per Resident Per Day 0.06495 Reported Physical Therapist Staffing Hours per Resident Per Day
Provider Information Reported RN Staffing Hours per Resident per Day 0.96102 Reported RN Staffing Hours per Resident per Day
Provider Information Reported Staffing Footnote — Reported Staffing Footnote
Provider Information Reported Total Nurse Staffing Hours per Resident per Day 4.21073 Reported Total Nurse Staffing Hours per Resident per Day
Provider Information Short-Stay QM Rating 2 Short-Stay QM Rating
Provider Information Short-Stay QM Rating Footnote — Short-Stay QM Rating Footnote
Provider Information Special Focus Status — Special Focus Status
Provider Information Staffing Rating 3 Staffing Rating
Provider Information Staffing Rating Footnote — Staffing Rating Footnote
Provider Information State VA State
Provider Information Telephone Number 7578925500 Telephone Number
Provider Information Total Amount of Fines in Dollars 8375.00 Total Amount of Fines in Dollars
Provider Information Total number of nurse staff hours per resident per day on the weekend 3.74476 Total number of nurse staff hours per resident per day on the weekend
Provider Information Total Number of Penalties 1 Total Number of Penalties
Provider Information Total nursing staff turnover 34.2 Total nursing staff turnover
Provider Information Total nursing staff turnover footnote — Total nursing staff turnover footnote
Provider Information Total Weighted Health Survey Score 63.000 Total Weighted Health Survey Score
Provider Information Urban Y Urban
Provider Information With a Resident and Family Council Resident With a Resident and Family Council
Provider Information ZIP Code 23502 ZIP Code