SNF

LAKE TAYLOR HOSP

CCN: 495117 · NORFOLK, VA 23502 · Norfolk City County

⚠ Inspection > 2 years ago ℹ Hospital-based

Overview

Address
1309 KEMPSVILLE RD, NORFOLK, VA 23502
Phone
7574615001
Certified beds
192
Avg daily residents
164 (85% of beds filled)
Ownership
Government (hospital district)
Provider type
Medicare and Medicaid
Medicare/Medicaid since
1979-02-01
Setting
Urban
3 /5
★★★★★
CMS Overall Rating

CMS 5-Star Ratings

CMS rates every Medicare/Medicaid-certified nursing home on four domains. The Overall rating is driven primarily by Health Inspection results, then adjusted up or down by Staffing and Quality Measures.

Overall Rating
Composite of Health Inspection, Staffing, and Quality Measures.
★★★★★ 3/5
Health Inspection
Based on the three most recent standard surveys, with more weight on recent results.
★★★★★ 2/5
Staffing
Weighted combination of RN and total nurse staffing hours per resident per day, case-mix adjusted.
★★★★★ 4/5
Quality Measures
15 resident-level quality measures split between long-stay and short-stay (post-acute) residents.
★★★★★ 5/5
Quality Measures breakdown
Long-Stay Quality Measures ★★★★★ 5/5
Short-Stay Quality Measures ★★★★★ 4/5

Staffing & Workforce

Direct-care staffing is the strongest operational driver of quality in nursing homes. Values are hours per resident per day, derived from payroll-based journal (PBJ) submissions. "Case-mix" adjusts for resident acuity; "Adjusted" is the CMS rating-input value.

Role Reported Case-mix expected Adjusted Federal floor
Total nurse
All nursing staff combined: RN + LPN + Aide
 4.94 3.60 5.30 ≥ 3.48
Registered Nurse (RN)
Licensed RN hours. Strongest driver of clinical outcomes.
 0.41 0.63 0.44 ≥ 0.55 Below floor
Licensed Practical Nurse (LPN)
LPN/LVN hours. Often handles medication administration.
 2.52 0.80 2.70 —
Nurse aide
CNA hours. Bulk of direct resident care — bathing, feeding, mobility.
 2.00 2.17 2.15 —
Licensed (RN + LPN)
Combined licensed nurse coverage.
 2.93 — — —
Physical therapist
Rehabilitation therapist hours — important for post-acute / rehab admissions.
 0.07 — — —

Federal minimums (phasing in under the CMS 2024 minimum staffing rule) shown for reference. RN: 0.55 hrs/resident/day. Total nurse: 3.48 hrs/resident/day.

Weekend staffing

Total nurse (weekend)
3.99
hrs / resident / day
RN (weekend)
0.26
hrs / resident / day
Total nurse (adjusted, weekend)
4.28
hrs / resident / day

Weekend under-staffing is a common quality-of-care concern — adverse events are more frequent when licensed coverage drops.

Staff turnover

Total nursing staff turnover
48.7%
annual
RN turnover
40.9%
annual
Administrators departed
0
last 12 months

Resident acuity

Nursing Case-Mix Index
1.27
higher acuity than avg
Case-Mix Index Ratio
0.93
facility / state ratio

Health Inspections

CMS weights three inspection cycles to compute the Health Inspection rating: the most recent (50%), the second most recent (33%), and the oldest (17%). Each standard-survey deficiency is assigned a score based on scope and severity; complaint-survey findings and revisit scores are added to produce the cycle total.

Cycle Date Total defs. Standard Complaint Deficiency score Revisits Total score
Cycle 1 (most recent) 2021-10-15 11 9 2 96 1 96
Cycle 2/3 (prior) 2018-11-01 10 10 0 56 1 56
Total weighted health score
86.0
lower is better

Deficiencies (28)

Individual survey findings. Scope/severity uses the CMS A–L matrix: letters further down the alphabet indicate greater harm and wider scope, up through J–L (immediate jeopardy).

4 A/B/C No actual harm — minor
22 D/E/F Actual harm — potential for minor
2 G/H/I Actual harm
Tag Description Scope/Severity Survey date Corrected
0677 Provide care and assistance to perform activities of daily living for any resident who is unable. D 2025-09-26 2025-11-28
0689 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. G 2025-09-26 2025-11-28
0584 Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. E 2021-10-15 2021-12-22
0655 Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted D 2021-10-15 2021-12-22
0657 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. D 2021-10-15 2021-12-22
0679 Provide activities to meet all resident's needs. D 2021-10-15 2021-12-22
0686 Provide appropriate pressure ulcer care and prevent new ulcers from developing. G 2021-10-15 2021-12-22
0700 Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. E 2021-10-15 2021-12-22
0732 Post nurse staffing information every day. C 2021-10-15 2021-12-22
0811 Ensure that residents are assessed for appropriateness for a feeding assistant program, receive services as per their plan of care, and feeding assistants are trained and supervised. E 2021-10-15 2021-12-22
0812 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F 2021-10-15 2021-12-22
0577 Allow residents to easily view the nursing home's survey results and communicate with advocate agencies. C 2018-11-01 2018-12-16
0623 Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. E 2018-11-01 2018-12-16
0636 Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. D 2018-11-01 2018-12-16
0658 Ensure services provided by the nursing facility meet professional standards of quality. D 2018-11-01 2018-12-16
0677 Provide care and assistance to perform activities of daily living for any resident who is unable. D 2018-11-01 2018-12-16
0689 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. D 2018-11-01 2018-12-16
0759 Ensure medication error rates are not 5 percent or greater. E 2018-11-01 2018-12-16
0812 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. E 2018-11-01 2018-12-16
0921 Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. E 2018-11-01 2018-12-16
0925 Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. E 2018-11-01 2018-12-16
0159 Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home. C 2017-04-06 2017-05-19
0167 Allow residents to easily view the results of the nursing home's most recent inspection. C 2017-04-06 2017-05-19
0221 Keep each resident free from physical restraints, unless needed for medical treatment. E 2017-04-06 2017-05-19
0224 Protect each resident from mistreatment, neglect and misappropriation of personal property. D 2017-04-06 2017-05-19
0225 1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 2017-04-06 2017-05-19
0311 Make sure that residents receive treatments/services to maintain or improve their ability to care for themselves. E 2017-04-06 2017-05-19
0332 Keep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%. D 2017-04-06 2017-05-19

Penalties (1)

Fines issued
1
last 3 years
Total fines
$59,150
Date Type Fine amount
2025-09-26 Fine $59,150

Source: CMS Nursing Home Penalties.

Ownership & Corporate Structure

Owner / manager organizations (4)

Organization Role Association
HOSPITAL AUTHORITY OF NORFOLK 5% OR GREATER DIRECT OWNERSHIP INTEREST since 07/01/1988
ARAMARK HEALTHCARE SUPPORT SERVICES LLC OPERATIONAL/MANAGERIAL CONTROL since 01/19/2007
HCARE LLC OPERATIONAL/MANAGERIAL CONTROL since 05/09/2024
HOSPITAL AUTHORITY OF NORFOLK OPERATIONAL/MANAGERIAL CONTROL since 07/01/1988

Owner / manager individuals (26)

Name Role Association
ALBERT, ELIZABETH OPERATIONAL/MANAGERIAL CONTROL since 09/12/2023
ALLEN, SUZANNE OPERATIONAL/MANAGERIAL CONTROL since 11/12/2024
ARMSTRONG, MELODY OPERATIONAL/MANAGERIAL CONTROL since 09/12/2023
DURHAM, CALVIN OPERATIONAL/MANAGERIAL CONTROL since 05/25/2010
FOGG, ROBERT OPERATIONAL/MANAGERIAL CONTROL since 01/01/2000
ORSINI, THOMAS OPERATIONAL/MANAGERIAL CONTROL since 11/01/1999
POSTON, ANITA OPERATIONAL/MANAGERIAL CONTROL since 11/02/2004
ROBERTS-ATWATER, BEVERLY OPERATIONAL/MANAGERIAL CONTROL since 08/17/2012
ROBINSON, BRADBURY OPERATIONAL/MANAGERIAL CONTROL since 11/12/2024
RYAN, JOHN OPERATIONAL/MANAGERIAL CONTROL since 10/28/2025
WARD, WILLIE OPERATIONAL/MANAGERIAL CONTROL since 09/10/2024
WILHELM, KAREN OPERATIONAL/MANAGERIAL CONTROL since 03/29/2022
WOLFORD, LORRAINE OPERATIONAL/MANAGERIAL CONTROL since 04/02/2025
ALBERT, ELIZABETH CORPORATE DIRECTOR since 09/12/2023
ARMSTRONG, MELODY CORPORATE DIRECTOR since 09/12/2023
BAUMAN, DEBORAH CORPORATE DIRECTOR since 03/05/2009
DURHAM, CALVIN CORPORATE DIRECTOR since 05/25/2010
LEHEW, WILLETTE CORPORATE DIRECTOR since 07/20/1999
MASSEY, PAUL CORPORATE DIRECTOR since 09/27/2023
ORSINI, THOMAS CORPORATE DIRECTOR since 04/16/2010
POSTON, ANITA CORPORATE DIRECTOR since 11/02/2004
ROBERTS-ATWATER, BEVERLY CORPORATE DIRECTOR since 08/17/2012
ROBINSON, BRADBURY CORPORATE DIRECTOR since 11/12/2024
RYAN, JOHN CORPORATE DIRECTOR since 10/28/2025
WARD, WILLIE CORPORATE DIRECTOR since 09/10/2024

Showing 25 of 26 individuals. Full list in CSV.

Source: CMS Nursing Home Ownership. Percent ownership is rarely disclosed — CMS only requires it for specific roles.

Facility Features

CCRC
No
Hospital-based
Yes
Resident / family council
Both
Sprinkler systems
Yes
Abuse citation flag
No
Methodology & sources

Full methodology →

All Data

Every labeled field shipped for this facility by CMS. No national median or percentile context is available for SNFs in the current release.

Download CSV

Show 99 rows
Source Metric Value Raw key
Provider Information Abuse Icon N Abuse Icon
Provider Information Adjusted LPN Staffing Hours per Resident per Day 2.70246 Adjusted LPN Staffing Hours per Resident per Day
Provider Information Adjusted Nurse Aide Staffing Hours per Resident per Day 2.14918 Adjusted Nurse Aide Staffing Hours per Resident per Day
Provider Information Adjusted RN Staffing Hours per Resident per Day 0.44489 Adjusted RN Staffing Hours per Resident per Day
Provider Information Adjusted Total Nurse Staffing Hours per Resident per Day 5.29654 Adjusted Total Nurse Staffing Hours per Resident per Day
Provider Information Adjusted Weekend Total Nurse Staffing Hours per Resident per Day 4.27576 Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
Provider Information Administrator turnover footnote — Administrator turnover footnote
Provider Information Automatic Sprinkler Systems in All Required Areas Yes Automatic Sprinkler Systems in All Required Areas
Provider Information Average Number of Residents per Day 163.8 Average Number of Residents per Day
Provider Information Average Number of Residents per Day Footnote — Average Number of Residents per Day Footnote
Provider Information Case-Mix LPN Staffing Hours per Resident per Day 0.79864 Case-Mix LPN Staffing Hours per Resident per Day
Provider Information Case-Mix Nurse Aide Staffing Hours per Resident per Day 2.17053 Case-Mix Nurse Aide Staffing Hours per Resident per Day
Provider Information Case-Mix RN Staffing Hours per Resident per Day 0.62951 Case-Mix RN Staffing Hours per Resident per Day
Provider Information Case-Mix Total Nurse Staffing Hours per Resident per Day 3.59868 Case-Mix Total Nurse Staffing Hours per Resident per Day
Provider Information Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day 3.17186 Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
Provider Information Chain Average Health Inspection Rating — Chain Average Health Inspection Rating
Provider Information Chain Average Overall 5-star Rating — Chain Average Overall 5-star Rating
Provider Information Chain Average QM Rating — Chain Average QM Rating
Provider Information Chain Average Staffing Rating — Chain Average Staffing Rating
Provider Information Chain ID — Chain ID
Provider Information Chain Name — Chain Name
Provider Information City/Town NORFOLK City/Town
Provider Information CMS Certification Number (CCN) 495117 CMS Certification Number (CCN)
Provider Information Continuing Care Retirement Community N Continuing Care Retirement Community
Provider Information County/Parish Norfolk City County/Parish
Provider Information Date First Approved to Provide Medicare and Medicaid Services 1979-02-01 Date First Approved to Provide Medicare and Medicaid Services
Provider Information Geocoding Footnote — Geocoding Footnote
Provider Information Health Inspection Rating 2 Health Inspection Rating
Provider Information Health Inspection Rating Footnote — Health Inspection Rating Footnote
Provider Information Latitude 36.8697 Latitude
Provider Information Legal Business Name HOSPITAL AUTHORITY OF NORFOLK Legal Business Name
Provider Information Location 1309 KEMPSVILLE RD,NORFOLK,VA,23502 Location
Provider Information Long-Stay QM Rating 5 Long-Stay QM Rating
Provider Information Long-Stay QM Rating Footnote — Long-Stay QM Rating Footnote
Provider Information Longitude -76.204 Longitude
Provider Information Most Recent Health Inspection More Than 2 Years Ago Y Most Recent Health Inspection More Than 2 Years Ago
Provider Information Number of administrators who have left the nursing home 0 Number of administrators who have left the nursing home
Provider Information Number of Certified Beds 192 Number of Certified Beds
Provider Information Number of Citations from Infection Control Inspections — Number of Citations from Infection Control Inspections
Provider Information Number of Facilities in Chain — Number of Facilities in Chain
Provider Information Number of Fines 1 Number of Fines
Provider Information Number of Payment Denials 0 Number of Payment Denials
Provider Information Nursing Case-Mix Index 1.27485 Nursing Case-Mix Index
Provider Information Nursing Case-Mix Index Ratio 0.92538 Nursing Case-Mix Index Ratio
Provider Information Overall Rating 3 Overall Rating
Provider Information Overall Rating Footnote — Overall Rating Footnote
Provider Information Ownership Type Government - Hospital district Ownership Type
Provider Information Physical Therapist Staffing Footnote — Physical Therapist Staffing Footnote
Provider Information Processing Date 2026-03-01 Processing Date
Provider Information Provider Address 1309 KEMPSVILLE RD Provider Address
Provider Information Provider Changed Ownership in Last 12 Months N Provider Changed Ownership in Last 12 Months
Provider Information Provider Name LAKE TAYLOR HOSP Provider Name
Provider Information Provider Resides in Hospital Y Provider Resides in Hospital
Provider Information Provider SSA County Code 641 Provider SSA County Code
Provider Information Provider Type Medicare and Medicaid Provider Type
Provider Information QM Rating 5 QM Rating
Provider Information QM Rating Footnote — QM Rating Footnote
Provider Information Rating Cycle 1 Health Deficiency Score 96 Rating Cycle 1 Health Deficiency Score
Provider Information Rating Cycle 1 Health Revisit Score 0 Rating Cycle 1 Health Revisit Score
Provider Information Rating Cycle 1 Number of Complaint Health Deficiencies 2 Rating Cycle 1 Number of Complaint Health Deficiencies
Provider Information Rating Cycle 1 Number of Health Revisits 1 Rating Cycle 1 Number of Health Revisits
Provider Information Rating Cycle 1 Number of Standard Health Deficiencies 9 Rating Cycle 1 Number of Standard Health Deficiencies
Provider Information Rating Cycle 1 Standard Survey Health Date 2021-10-15 Rating Cycle 1 Standard Survey Health Date
Provider Information Rating Cycle 1 Total Health Score 96 Rating Cycle 1 Total Health Score
Provider Information Rating Cycle 1 Total Number of Health Deficiencies 11 Rating Cycle 1 Total Number of Health Deficiencies
Provider Information Rating Cycle 2 Number of Standard Health Deficiencies 10 Rating Cycle 2 Number of Standard Health Deficiencies
Provider Information Rating Cycle 2 Standard Health Survey Date 2018-11-01 Rating Cycle 2 Standard Health Survey Date
Provider Information Rating Cycle 2/3 Health Deficiency Score 56 Rating Cycle 2/3 Health Deficiency Score
Provider Information Rating Cycle 2/3 Health Revisit Score 0 Rating Cycle 2/3 Health Revisit Score
Provider Information Rating Cycle 2/3 Number of Complaint Health Deficiencies 0 Rating Cycle 2/3 Number of Complaint Health Deficiencies
Provider Information Rating Cycle 2/3 Number of Health Revisits 1 Rating Cycle 2/3 Number of Health Revisits
Provider Information Rating Cycle 2/3 Total Health Score 56 Rating Cycle 2/3 Total Health Score
Provider Information Rating Cycle 2/3 Total Number of Health Deficiencies 10 Rating Cycle 2/3 Total Number of Health Deficiencies
Provider Information Registered Nurse hours per resident per day on the weekend 0.26360 Registered Nurse hours per resident per day on the weekend
Provider Information Registered Nurse turnover 40.9 Registered Nurse turnover
Provider Information Registered Nurse turnover footnote — Registered Nurse turnover footnote
Provider Information Reported Licensed Staffing Hours per Resident per Day 2.93358 Reported Licensed Staffing Hours per Resident per Day
Provider Information Reported LPN Staffing Hours per Resident per Day 2.51890 Reported LPN Staffing Hours per Resident per Day
Provider Information Reported Nurse Aide Staffing Hours per Resident per Day 2.00320 Reported Nurse Aide Staffing Hours per Resident per Day
Provider Information Reported Physical Therapist Staffing Hours per Resident Per Day 0.07469 Reported Physical Therapist Staffing Hours per Resident Per Day
Provider Information Reported RN Staffing Hours per Resident per Day 0.41468 Reported RN Staffing Hours per Resident per Day
Provider Information Reported Staffing Footnote — Reported Staffing Footnote
Provider Information Reported Total Nurse Staffing Hours per Resident per Day 4.93678 Reported Total Nurse Staffing Hours per Resident per Day
Provider Information Short-Stay QM Rating 4 Short-Stay QM Rating
Provider Information Short-Stay QM Rating Footnote — Short-Stay QM Rating Footnote
Provider Information Special Focus Status — Special Focus Status
Provider Information Staffing Rating 4 Staffing Rating
Provider Information Staffing Rating Footnote — Staffing Rating Footnote
Provider Information State VA State
Provider Information Telephone Number 7574615001 Telephone Number
Provider Information Total Amount of Fines in Dollars 59150.00 Total Amount of Fines in Dollars
Provider Information Total number of nurse staff hours per resident per day on the weekend 3.98534 Total number of nurse staff hours per resident per day on the weekend
Provider Information Total Number of Penalties 1 Total Number of Penalties
Provider Information Total nursing staff turnover 48.7 Total nursing staff turnover
Provider Information Total nursing staff turnover footnote — Total nursing staff turnover footnote
Provider Information Total Weighted Health Survey Score 86.000 Total Weighted Health Survey Score
Provider Information Urban Y Urban
Provider Information With a Resident and Family Council Both With a Resident and Family Council
Provider Information ZIP Code 23502 ZIP Code