SNF

The Pines at Rutland Center for Nursing & Rehabili

CCN: 475018 · Rutland, VT 05701 · Rutland County

Overview

Address
99 Allen Street, Rutland, VT 05701
Phone
8027752331
Certified beds
125
Avg daily residents
113 (91% of beds filled)
Ownership
For-profit partnership
Provider type
Medicare and Medicaid
Medicare/Medicaid since
1971-09-10
Setting
Rural
4 /5
★★★★★
CMS Overall Rating

CMS 5-Star Ratings

CMS rates every Medicare/Medicaid-certified nursing home on four domains. The Overall rating is driven primarily by Health Inspection results, then adjusted up or down by Staffing and Quality Measures.

Overall Rating
Composite of Health Inspection, Staffing, and Quality Measures.
★★★★★ 4/5
Health Inspection
Based on the three most recent standard surveys, with more weight on recent results.
★★★★★ 4/5
Staffing
Weighted combination of RN and total nurse staffing hours per resident per day, case-mix adjusted.
★★★★★ 3/5
Quality Measures
15 resident-level quality measures split between long-stay and short-stay (post-acute) residents.
★★★★★ 4/5
Quality Measures breakdown
Long-Stay Quality Measures ★★★★★ 3/5
Short-Stay Quality Measures ★★★★★ 5/5

Staffing & Workforce

Direct-care staffing is the strongest operational driver of quality in nursing homes. Values are hours per resident per day, derived from payroll-based journal (PBJ) submissions. "Case-mix" adjusts for resident acuity; "Adjusted" is the CMS rating-input value.

Role Reported Case-mix expected Adjusted Federal floor
Total nurse
All nursing staff combined: RN + LPN + Aide
 3.74 4.33 3.34 ≥ 3.48
Registered Nurse (RN)
Licensed RN hours. Strongest driver of clinical outcomes.
 0.89 0.76 0.79 ≥ 0.55
Licensed Practical Nurse (LPN)
LPN/LVN hours. Often handles medication administration.
 0.75 0.96 0.67 —
Nurse aide
CNA hours. Bulk of direct resident care — bathing, feeding, mobility.
 2.10 2.61 1.87 —
Licensed (RN + LPN)
Combined licensed nurse coverage.
 1.64 — — —
Physical therapist
Rehabilitation therapist hours — important for post-acute / rehab admissions.
 0.08 — — —

Federal minimums (phasing in under the CMS 2024 minimum staffing rule) shown for reference. RN: 0.55 hrs/resident/day. Total nurse: 3.48 hrs/resident/day.

Weekend staffing

Total nurse (weekend)
3.14
hrs / resident / day
RN (weekend)
0.57
hrs / resident / day
Total nurse (adjusted, weekend)
2.80
hrs / resident / day

Weekend under-staffing is a common quality-of-care concern — adverse events are more frequent when licensed coverage drops.

Staff turnover

Total nursing staff turnover
49.2%
annual
RN turnover
19.0%
annual
Administrators departed
0
last 12 months

Resident acuity

Nursing Case-Mix Index
1.53
higher acuity than avg
Case-Mix Index Ratio
1.11
facility / state ratio

Health Inspections

CMS weights three inspection cycles to compute the Health Inspection rating: the most recent (50%), the second most recent (33%), and the oldest (17%). Each standard-survey deficiency is assigned a score based on scope and severity; complaint-survey findings and revisit scores are added to produce the cycle total.

Cycle Date Total defs. Standard Complaint Deficiency score Revisits Total score
Cycle 1 (most recent) 2025-12-17 6 6 0 24 1 24
Cycle 2/3 (prior) 2024-09-18 9 6 4 64 1 64
Total weighted health score
34.0
lower is better

Deficiencies (22)

Individual survey findings. Scope/severity uses the CMS A–L matrix: letters further down the alphabet indicate greater harm and wider scope, up through J–L (immediate jeopardy).

21 D/E/F Actual harm — potential for minor
1 G/H/I Actual harm
Tag Description Scope/Severity Survey date Corrected
0552 Ensure that residents are fully informed and understand their health status, care and treatments. D 2025-12-17 2026-01-05
0580 Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. D 2025-12-17 2026-01-05
0656 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. D 2025-12-17 2026-01-05
0684 Provide appropriate treatment and care according to orders, resident’s preferences and goals. D 2025-12-17 2026-01-05
0689 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. D 2025-12-17 2026-01-05
0699 Provide care or services that was trauma informed and/or culturally competent. D 2025-12-17 2026-01-05
0812 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. E 2024-11-25 2024-12-16
0554 Allow residents to self-administer drugs if determined clinically appropriate. E 2024-09-18 2024-10-25
0561 Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. D 2024-09-18 2024-10-25
0755 Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. D 2024-09-18 2024-10-25
0761 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. D 2024-09-18 2024-10-25
0779 Keep signed and dated reports of x-rays and other diagnostic services in the residents record. D 2024-09-18 2024-10-25
0689 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. G 2024-09-18 2024-09-15
0656 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. D 2023-08-09 2023-09-18
0657 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. D 2023-08-09 2023-09-18
0658 Ensure services provided by the nursing facility meet professional standards of quality. E 2023-08-09 2023-10-23
0693 Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. D 2023-08-09 2023-09-18
0755 Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. D 2023-08-09 2023-09-18
0756 Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. E 2023-08-09 2023-09-18
0842 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. D 2023-08-09 2023-09-18
0880 Provide and implement an infection prevention and control program. E 2023-05-10 2023-06-12
0945 Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program. D 2023-05-10 2023-06-12

Penalties (1)

Fines issued
1
last 3 years
Total fines
$8,512
Date Type Fine amount
2024-09-18 Fine $8,512

Source: CMS Nursing Home Penalties.

Financial Health (FY 2023)

Operating performance

Operating Margin
-6.6%
Total Margin
-2.2%
Occupancy Rate
91.3%
Cost per Resident Day
$39

Revenue & costs

Net Patient Revenue
$18.4M
Total Costs
$1.6M
Net Income
-$426K

Balance sheet

Total Assets
$10.7M
Total Liabilities
$8.6M
Fund Balance
$2.1M
Current Ratio
1.50

Source: CMS SNF Cost Report (FY 2023). Cost report data lags by ~2 years.

Ownership & Corporate Structure

Chain: NATIONAL HEALTH CARE ASSOCIATES

Chain ID
363
Facilities in chain
43
Legal business name
RUTLAND CROSSINGS LLC
Chain-average star ratings (for peer context)
Overall
3.0
Health
2.7
Staffing
2.8
QM
4.1

Owner / manager organizations (1)

Organization Role Association
BNB HEALTH CARE FUNDS LLC 5% OR GREATER DIRECT OWNERSHIP INTEREST since 01/01/2013

Owner / manager individuals (12)

Name Role Association
BOKOW, BARRY 5% OR GREATER DIRECT OWNERSHIP INTEREST since 11/01/2007
COHEN, DAVID 5% OR GREATER DIRECT OWNERSHIP INTEREST since 11/01/2007
FUCHS, MORRIS 5% OR GREATER DIRECT OWNERSHIP INTEREST since 11/01/2007
GOLDENBERG, CHAIM 5% OR GREATER DIRECT OWNERSHIP INTEREST since 11/01/2007
LIPMAN, MICHAEL 5% OR GREATER DIRECT OWNERSHIP INTEREST since 11/01/2007
MANELA, MAGDA 5% OR GREATER DIRECT OWNERSHIP INTEREST since 11/01/2007
OSTREICHER, MARVIN 5% OR GREATER DIRECT OWNERSHIP INTEREST since 11/01/2007
ROBERTS, TZIVY 5% OR GREATER DIRECT OWNERSHIP INTEREST since 01/01/2014
BOKOW, BARRY OPERATIONAL/MANAGERIAL CONTROL since 11/01/2007
OSTREICHER, MARVIN OPERATIONAL/MANAGERIAL CONTROL since 11/01/2007
OSTREICHER, MARVIN CORPORATE DIRECTOR since 11/01/2007
SULLIVAN, DIANE W-2 MANAGING EMPLOYEE since 01/30/2022

Source: CMS Nursing Home Ownership. Percent ownership is rarely disclosed — CMS only requires it for specific roles.

Facility Features

CCRC
No
Hospital-based
No
Resident / family council
Resident
Sprinkler systems
Yes
Abuse citation flag
No
Methodology & sources

Full methodology →

All Data

Every labeled field shipped for this facility by CMS. No national median or percentile context is available for SNFs in the current release.

Download CSV

Show 112 rows
Source Metric Value Raw key
Cost Report Cost per Resident Day ($) $39 metrics.cost_per_resident_day
Cost Report Current Ratio 1.50 metrics.current_ratio
Cost Report fiscal_year 2,023 fiscal_year
Cost Report Medicare Day Share (%) 18.9% metrics.medicare_day_share
Cost Report Net Income ($) $-426,012 metrics.net_income
Cost Report Net Patient Revenue ($) $18,372,876 metrics.net_patient_revenue
Cost Report Occupancy Rate (%) 91.3% metrics.occupancy_rate
Cost Report Operating Margin (%) -6.6% metrics.operating_margin
Cost Report Total Assets ($) $10,706,045 metrics.total_assets
Cost Report Total Costs ($) $1,613,272 metrics.total_costs
Cost Report Total Fund Balances ($) $2,112,259 metrics.fund_balance
Cost Report Total Liabilities ($) $8,593,786 metrics.total_liabilities
Cost Report Total Margin (%) -2.2% metrics.total_margin
Provider Information Abuse Icon N Abuse Icon
Provider Information Adjusted LPN Staffing Hours per Resident per Day 0.66975 Adjusted LPN Staffing Hours per Resident per Day
Provider Information Adjusted Nurse Aide Staffing Hours per Resident per Day 1.87272 Adjusted Nurse Aide Staffing Hours per Resident per Day
Provider Information Adjusted RN Staffing Hours per Resident per Day 0.79479 Adjusted RN Staffing Hours per Resident per Day
Provider Information Adjusted Total Nurse Staffing Hours per Resident per Day 3.33726 Adjusted Total Nurse Staffing Hours per Resident per Day
Provider Information Adjusted Weekend Total Nurse Staffing Hours per Resident per Day 2.80162 Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
Provider Information Administrator turnover footnote — Administrator turnover footnote
Provider Information Automatic Sprinkler Systems in All Required Areas Yes Automatic Sprinkler Systems in All Required Areas
Provider Information Average Number of Residents per Day 113.2 Average Number of Residents per Day
Provider Information Average Number of Residents per Day Footnote — Average Number of Residents per Day Footnote
Provider Information Case-Mix LPN Staffing Hours per Resident per Day 0.96145 Case-Mix LPN Staffing Hours per Resident per Day
Provider Information Case-Mix Nurse Aide Staffing Hours per Resident per Day 2.61299 Case-Mix Nurse Aide Staffing Hours per Resident per Day
Provider Information Case-Mix RN Staffing Hours per Resident per Day 0.75783 Case-Mix RN Staffing Hours per Resident per Day
Provider Information Case-Mix Total Nurse Staffing Hours per Resident per Day 4.33227 Case-Mix Total Nurse Staffing Hours per Resident per Day
Provider Information Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day 3.81844 Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
Provider Information Chain Average Health Inspection Rating 2.7 Chain Average Health Inspection Rating
Provider Information Chain Average Overall 5-star Rating 3.0 Chain Average Overall 5-star Rating
Provider Information Chain Average QM Rating 4.1 Chain Average QM Rating
Provider Information Chain Average Staffing Rating 2.8 Chain Average Staffing Rating
Provider Information Chain ID 363 Chain ID
Provider Information Chain Name NATIONAL HEALTH CARE ASSOCIATES Chain Name
Provider Information City/Town Rutland City/Town
Provider Information CMS Certification Number (CCN) 475018 CMS Certification Number (CCN)
Provider Information Continuing Care Retirement Community N Continuing Care Retirement Community
Provider Information County/Parish Rutland County/Parish
Provider Information Date First Approved to Provide Medicare and Medicaid Services 1971-09-10 Date First Approved to Provide Medicare and Medicaid Services
Provider Information Geocoding Footnote — Geocoding Footnote
Provider Information Health Inspection Rating 4 Health Inspection Rating
Provider Information Health Inspection Rating Footnote — Health Inspection Rating Footnote
Provider Information Latitude 43.598 Latitude
Provider Information Legal Business Name RUTLAND CROSSINGS LLC Legal Business Name
Provider Information Location 99 Allen Street,Rutland,VT,05701 Location
Provider Information Long-Stay QM Rating 3 Long-Stay QM Rating
Provider Information Long-Stay QM Rating Footnote — Long-Stay QM Rating Footnote
Provider Information Longitude -72.961 Longitude
Provider Information Most Recent Health Inspection More Than 2 Years Ago N Most Recent Health Inspection More Than 2 Years Ago
Provider Information Number of administrators who have left the nursing home 0 Number of administrators who have left the nursing home
Provider Information Number of Certified Beds 125 Number of Certified Beds
Provider Information Number of Citations from Infection Control Inspections — Number of Citations from Infection Control Inspections
Provider Information Number of Facilities in Chain 43 Number of Facilities in Chain
Provider Information Number of Fines 1 Number of Fines
Provider Information Number of Payment Denials 0 Number of Payment Denials
Provider Information Nursing Case-Mix Index 1.53473 Nursing Case-Mix Index
Provider Information Nursing Case-Mix Index Ratio 1.11402 Nursing Case-Mix Index Ratio
Provider Information Overall Rating 4 Overall Rating
Provider Information Overall Rating Footnote — Overall Rating Footnote
Provider Information Ownership Type For profit - Partnership Ownership Type
Provider Information Physical Therapist Staffing Footnote — Physical Therapist Staffing Footnote
Provider Information Processing Date 2026-03-01 Processing Date
Provider Information Provider Address 99 Allen Street Provider Address
Provider Information Provider Changed Ownership in Last 12 Months N Provider Changed Ownership in Last 12 Months
Provider Information Provider Name The Pines at Rutland Center for Nursing & Rehabili Provider Name
Provider Information Provider Resides in Hospital N Provider Resides in Hospital
Provider Information Provider SSA County Code 100 Provider SSA County Code
Provider Information Provider Type Medicare and Medicaid Provider Type
Provider Information QM Rating 4 QM Rating
Provider Information QM Rating Footnote — QM Rating Footnote
Provider Information Rating Cycle 1 Health Deficiency Score 24 Rating Cycle 1 Health Deficiency Score
Provider Information Rating Cycle 1 Health Revisit Score 0 Rating Cycle 1 Health Revisit Score
Provider Information Rating Cycle 1 Number of Complaint Health Deficiencies 0 Rating Cycle 1 Number of Complaint Health Deficiencies
Provider Information Rating Cycle 1 Number of Health Revisits 1 Rating Cycle 1 Number of Health Revisits
Provider Information Rating Cycle 1 Number of Standard Health Deficiencies 6 Rating Cycle 1 Number of Standard Health Deficiencies
Provider Information Rating Cycle 1 Standard Survey Health Date 2025-12-17 Rating Cycle 1 Standard Survey Health Date
Provider Information Rating Cycle 1 Total Health Score 24 Rating Cycle 1 Total Health Score
Provider Information Rating Cycle 1 Total Number of Health Deficiencies 6 Rating Cycle 1 Total Number of Health Deficiencies
Provider Information Rating Cycle 2 Number of Standard Health Deficiencies 6 Rating Cycle 2 Number of Standard Health Deficiencies
Provider Information Rating Cycle 2 Standard Health Survey Date 2024-09-18 Rating Cycle 2 Standard Health Survey Date
Provider Information Rating Cycle 2/3 Health Deficiency Score 64 Rating Cycle 2/3 Health Deficiency Score
Provider Information Rating Cycle 2/3 Health Revisit Score 0 Rating Cycle 2/3 Health Revisit Score
Provider Information Rating Cycle 2/3 Number of Complaint Health Deficiencies 4 Rating Cycle 2/3 Number of Complaint Health Deficiencies
Provider Information Rating Cycle 2/3 Number of Health Revisits 1 Rating Cycle 2/3 Number of Health Revisits
Provider Information Rating Cycle 2/3 Total Health Score 64 Rating Cycle 2/3 Total Health Score
Provider Information Rating Cycle 2/3 Total Number of Health Deficiencies 9 Rating Cycle 2/3 Total Number of Health Deficiencies
Provider Information Registered Nurse hours per resident per day on the weekend 0.56703 Registered Nurse hours per resident per day on the weekend
Provider Information Registered Nurse turnover 19.0 Registered Nurse turnover
Provider Information Registered Nurse turnover footnote — Registered Nurse turnover footnote
Provider Information Reported Licensed Staffing Hours per Resident per Day 1.64333 Reported Licensed Staffing Hours per Resident per Day
Provider Information Reported LPN Staffing Hours per Resident per Day 0.75151 Reported LPN Staffing Hours per Resident per Day
Provider Information Reported Nurse Aide Staffing Hours per Resident per Day 2.10134 Reported Nurse Aide Staffing Hours per Resident per Day
Provider Information Reported Physical Therapist Staffing Hours per Resident Per Day 0.08361 Reported Physical Therapist Staffing Hours per Resident Per Day
Provider Information Reported RN Staffing Hours per Resident per Day 0.89181 Reported RN Staffing Hours per Resident per Day
Provider Information Reported Staffing Footnote — Reported Staffing Footnote
Provider Information Reported Total Nurse Staffing Hours per Resident per Day 3.74467 Reported Total Nurse Staffing Hours per Resident per Day
Provider Information Short-Stay QM Rating 5 Short-Stay QM Rating
Provider Information Short-Stay QM Rating Footnote — Short-Stay QM Rating Footnote
Provider Information Special Focus Status — Special Focus Status
Provider Information Staffing Rating 3 Staffing Rating
Provider Information Staffing Rating Footnote — Staffing Rating Footnote
Provider Information State VT State
Provider Information Telephone Number 8027752331 Telephone Number
Provider Information Total Amount of Fines in Dollars 8512.00 Total Amount of Fines in Dollars
Provider Information Total number of nurse staff hours per resident per day on the weekend 3.14364 Total number of nurse staff hours per resident per day on the weekend
Provider Information Total Number of Penalties 1 Total Number of Penalties
Provider Information Total nursing staff turnover 49.2 Total nursing staff turnover
Provider Information Total nursing staff turnover footnote — Total nursing staff turnover footnote
Provider Information Total Weighted Health Survey Score 34.000 Total Weighted Health Survey Score
Provider Information Urban N Urban
Provider Information With a Resident and Family Council Resident With a Resident and Family Council
Provider Information ZIP Code 05701 ZIP Code