SNF
UNITED ZION RETIREMENT COMMUNI
CCN: 395631 · LITITZ, PA 17543 · Lancaster County
CCRC
Overview
- Address
- 722 FURNACE HILL PIKE, LITITZ, PA 17543
- Phone
- 7176262071
- Certified beds
- 59
- Avg daily residents
- 56 (95% of beds filled)
- Ownership
- Non-profit corporation
- Provider type
- Medicare and Medicaid
- Medicare/Medicaid since
- 1984-02-01
- Setting
- Urban
5 /5
★★★★★
CMS Overall Rating
CMS 5-Star Ratings
CMS rates every Medicare/Medicaid-certified nursing home on four domains. The Overall rating is driven primarily by Health Inspection results, then adjusted up or down by Staffing and Quality Measures.
Staffing & Workforce
Direct-care staffing is the strongest operational driver of quality in nursing homes. Values are hours per resident per day, derived from payroll-based journal (PBJ) submissions. "Case-mix" adjusts for resident acuity; "Adjusted" is the CMS rating-input value.
| Role | Reported | Case-mix expected | Adjusted | Federal floor | |
|---|---|---|---|---|---|
| Total nurse All nursing staff combined: RN + LPN + Aide | 4.83 | 3.35 | 5.57 | ≥ 3.48 | |
| Registered Nurse (RN) Licensed RN hours. Strongest driver of clinical outcomes. | 0.92 | 0.59 | 1.06 | ≥ 0.55 | |
| Licensed Practical Nurse (LPN) LPN/LVN hours. Often handles medication administration. | 1.15 | 0.74 | 1.32 | — | |
| Nurse aide CNA hours. Bulk of direct resident care — bathing, feeding, mobility. | 2.76 | 2.02 | 3.18 | — | |
| Licensed (RN + LPN) Combined licensed nurse coverage. | 2.07 | — | — | — | |
| Physical therapist Rehabilitation therapist hours — important for post-acute / rehab admissions. | 0.04 | — | — | — |
Federal minimums (phasing in under the CMS 2024 minimum staffing rule) shown for reference. RN: 0.55 hrs/resident/day. Total nurse: 3.48 hrs/resident/day.
Weekend staffing
Total nurse (weekend)
4.15
hrs / resident / day
RN (weekend)
0.80
hrs / resident / day
Total nurse (adjusted, weekend)
4.79
hrs / resident / day
Weekend under-staffing is a common quality-of-care concern — adverse events are more frequent when licensed coverage drops.
Staff turnover
Total nursing staff turnover
22.1%
annual
RN turnover
0.0%
annual
Administrators departed
0
last 12 months
Resident acuity
Nursing Case-Mix Index
1.19
higher acuity than avg
Case-Mix Index Ratio
0.86
facility / state ratio
Health Inspections
CMS weights three inspection cycles to compute the Health Inspection rating: the most recent (50%), the second most recent (33%), and the oldest (17%). Each standard-survey deficiency is assigned a score based on scope and severity; complaint-survey findings and revisit scores are added to produce the cycle total.
| Cycle | Date | Total defs. | Standard | Complaint | Deficiency score | Revisits | Total score |
|---|---|---|---|---|---|---|---|
| Cycle 1 (most recent) | 2025-08-08 | 0 | 0 | 0 | 0 | 0 | 0 |
| Cycle 2/3 (prior) | 2024-07-18 | 2 | 2 | 0 | 8 | 1 | 8 |
Total weighted health score
2.0
lower is better
Infection-control citations
0
last cycle
Deficiencies (3)
Individual survey findings. Scope/severity uses the CMS A–L matrix: letters further down the alphabet indicate greater harm and wider scope, up through J–L (immediate jeopardy).
2 D/E/F Actual harm — potential for minor
1 G/H/I Actual harm
| Tag | Description | Scope/Severity | Survey date | Corrected |
|---|---|---|---|---|
| 0661 | Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge. | D | 2024-07-18 | 2024-08-19 |
| 0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | 2024-07-18 | 2024-08-19 |
| 0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | 2023-09-29 | 2023-10-23 |
Penalties (1)
Fines issued
1
last 3 years
Total fines
$7,443
| Date | Type | Fine amount |
|---|---|---|
| 2023-09-29 | Fine | $7,443 |
Source: CMS Nursing Home Penalties.
Financial Health (FY 2023)
Payer mix (share of resident days)
Medicare 7.9% Medicaid 23.4% Other 68.7%
Operating performance
Operating Margin
-26.6%
Total Margin
18.5%
Occupancy Rate
76.3%
Cost per Resident Day
$27
Revenue & costs
Net Patient Revenue
$11.2M
Total Costs
$823K
Net Income
$3.2M
Balance sheet
Total Assets
$39.3M
Total Liabilities
$24.8M
Fund Balance
$14.6M
Current Ratio
2.80
Source: CMS SNF Cost Report (FY 2023). Cost report data lags by ~2 years.
Ownership & Corporate Structure
Owner / manager organizations (7)
| Organization | Role | Association |
|---|---|---|
| UNITED ZION RETIREMENT COMMUNITY | 5% OR GREATER DIRECT OWNERSHIP INTEREST | since 01/01/1966 |
| BANKUNITED, NA | OPERATIONAL/MANAGERIAL CONTROL | since 07/02/2024 |
| COVENANT ALLIANCE REHAB EAST LLC | OPERATIONAL/MANAGERIAL CONTROL | since 05/18/2015 |
| FOREFRONT HEALTHCARE, LLC | OPERATIONAL/MANAGERIAL CONTROL | since 04/15/2024 |
| FRIENDS SERVICES FOR THE AGING | OPERATIONAL/MANAGERIAL CONTROL | since 01/01/2025 |
| WELLSPAN MEDICAL GROUP | OPERATIONAL/MANAGERIAL CONTROL | since 06/29/2015 |
| BANKUNITED, NA | 5% OR GREATER MORTGAGE INTEREST | since 07/02/2024 |
Owner / manager individuals (32)
| Name | Role | Association |
|---|---|---|
| AGUILLARD, CHRISTOPHER | OPERATIONAL/MANAGERIAL CONTROL | since 07/19/2021 |
| BASHORE, MITCHELL | OPERATIONAL/MANAGERIAL CONTROL | since 05/05/2021 |
| DIAZ, KATIRIA-MARIE | OPERATIONAL/MANAGERIAL CONTROL | since 01/06/2025 |
| ELMORE, RAYMOND | OPERATIONAL/MANAGERIAL CONTROL | since 08/13/2024 |
| FAUS, JESSICA | OPERATIONAL/MANAGERIAL CONTROL | since 08/15/2019 |
| GROFF, HOLLY | OPERATIONAL/MANAGERIAL CONTROL | since 09/01/2022 |
| HAUPT, ELLEN | OPERATIONAL/MANAGERIAL CONTROL | since 09/26/2018 |
| HENRY-ISAAC, JANET | OPERATIONAL/MANAGERIAL CONTROL | since 09/22/2021 |
| KOLOCIN, KARLEY | OPERATIONAL/MANAGERIAL CONTROL | since 11/17/2021 |
| LEON, JAMIE | OPERATIONAL/MANAGERIAL CONTROL | since 01/01/2021 |
| MALLOZZI, MARIANO | OPERATIONAL/MANAGERIAL CONTROL | since 06/29/2015 |
| MAST, WENDY | OPERATIONAL/MANAGERIAL CONTROL | since 04/05/2021 |
| MATLOW, LEA | OPERATIONAL/MANAGERIAL CONTROL | since 01/01/2025 |
| MUSSER, MATTHEW | OPERATIONAL/MANAGERIAL CONTROL | since 10/23/2020 |
| SOUDERS, ZACHARY | OPERATIONAL/MANAGERIAL CONTROL | since 04/26/2017 |
| VERDEGEM, MARILYN SUE | OPERATIONAL/MANAGERIAL CONTROL | since 05/07/2018 |
| FRY, JOHN | CORPORATE DIRECTOR | since 08/01/2023 |
| GEIB, WILLIAM | CORPORATE DIRECTOR | since 04/01/2024 |
| GERHART, ROGER | CORPORATE DIRECTOR | since 08/14/2017 |
| HACKMAN, WARREN | CORPORATE DIRECTOR | since 04/01/2024 |
| METZLER, EUNICE | CORPORATE DIRECTOR | since 10/22/2020 |
| SENSENIG, SHANNON | CORPORATE DIRECTOR | since 04/01/2024 |
| SPOHN, CLARENCE | CORPORATE DIRECTOR | since 10/22/2020 |
| TERCERO, SUSANA | CORPORATE DIRECTOR | since 04/01/2023 |
| ZIMMERMAN, DORCAS | CORPORATE DIRECTOR | since 04/01/2024 |
Showing 25 of 32 individuals. Full list in CSV.
Source: CMS Nursing Home Ownership. Percent ownership is rarely disclosed — CMS only requires it for specific roles.
Facility Features
- CCRC
- Yes
- Hospital-based
- No
- Resident / family council
- Resident
- Sprinkler systems
- Yes
- Abuse citation flag
- No
Methodology & sources
- Nursing Home Provider Info (
nh-provider-info), vintage 2026, downloaded 2026-04-14 , 14,703 rows. - Nursing Home Penalties (
nh-penalties), vintage 2026, downloaded 2026-04-14 , 16,915 rows. - Nursing Home Health Deficiencies (
nh-deficiencies), vintage 2026, downloaded 2026-04-14 , 418,972 rows. - Nursing Home Ownership (
nh-ownership), vintage 2026, downloaded 2026-04-14 , 160,393 rows. - Skilled Nursing Facility Cost Report (
snf-cost-report), vintage 2023, downloaded 2026-04-14 , 14,120 rows.
All Data
Every labeled field shipped for this facility by CMS. No national median or percentile context is available for SNFs in the current release.
Show 113 rows
| Source | Metric | Value | Raw key |
|---|---|---|---|
| Cost Report | Cost per Resident Day ($) | $27 | metrics.cost_per_resident_day |
| Cost Report | Current Ratio | 2.80 | metrics.current_ratio |
| Cost Report | fiscal_year | 2,023 | fiscal_year |
| Cost Report | Medicaid Day Share (%) | 23.4% | metrics.medicaid_day_share |
| Cost Report | Medicare Day Share (%) | 7.9% | metrics.medicare_day_share |
| Cost Report | Net Income ($) | $3,225,731 | metrics.net_income |
| Cost Report | Net Patient Revenue ($) | $11,205,932 | metrics.net_patient_revenue |
| Cost Report | Occupancy Rate (%) | 76.3% | metrics.occupancy_rate |
| Cost Report | Operating Margin (%) | -26.6% | metrics.operating_margin |
| Cost Report | Total Assets ($) | $39,333,748 | metrics.total_assets |
| Cost Report | Total Costs ($) | $823,087 | metrics.total_costs |
| Cost Report | Total Fund Balances ($) | $14,568,214 | metrics.fund_balance |
| Cost Report | Total Liabilities ($) | $24,765,534 | metrics.total_liabilities |
| Cost Report | Total Margin (%) | 18.5% | metrics.total_margin |
| Provider Information | Abuse Icon | N | Abuse Icon |
| Provider Information | Adjusted LPN Staffing Hours per Resident per Day | 1.32321 | Adjusted LPN Staffing Hours per Resident per Day |
| Provider Information | Adjusted Nurse Aide Staffing Hours per Resident per Day | 3.18151 | Adjusted Nurse Aide Staffing Hours per Resident per Day |
| Provider Information | Adjusted RN Staffing Hours per Resident per Day | 1.06387 | Adjusted RN Staffing Hours per Resident per Day |
| Provider Information | Adjusted Total Nurse Staffing Hours per Resident per Day | 5.56859 | Adjusted Total Nurse Staffing Hours per Resident per Day |
| Provider Information | Adjusted Weekend Total Nurse Staffing Hours per Resident per Day | 4.78608 | Adjusted Weekend Total Nurse Staffing Hours per Resident per Day |
| Provider Information | Administrator turnover footnote | — | Administrator turnover footnote |
| Provider Information | Automatic Sprinkler Systems in All Required Areas | Yes | Automatic Sprinkler Systems in All Required Areas |
| Provider Information | Average Number of Residents per Day | 56.1 | Average Number of Residents per Day |
| Provider Information | Average Number of Residents per Day Footnote | — | Average Number of Residents per Day Footnote |
| Provider Information | Case-Mix LPN Staffing Hours per Resident per Day | 0.74331 | Case-Mix LPN Staffing Hours per Resident per Day |
| Provider Information | Case-Mix Nurse Aide Staffing Hours per Resident per Day | 2.02015 | Case-Mix Nurse Aide Staffing Hours per Resident per Day |
| Provider Information | Case-Mix RN Staffing Hours per Resident per Day | 0.58589 | Case-Mix RN Staffing Hours per Resident per Day |
| Provider Information | Case-Mix Total Nurse Staffing Hours per Resident per Day | 3.34935 | Case-Mix Total Nurse Staffing Hours per Resident per Day |
| Provider Information | Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day | 2.95210 | Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day |
| Provider Information | Chain Average Health Inspection Rating | — | Chain Average Health Inspection Rating |
| Provider Information | Chain Average Overall 5-star Rating | — | Chain Average Overall 5-star Rating |
| Provider Information | Chain Average QM Rating | — | Chain Average QM Rating |
| Provider Information | Chain Average Staffing Rating | — | Chain Average Staffing Rating |
| Provider Information | Chain ID | — | Chain ID |
| Provider Information | Chain Name | — | Chain Name |
| Provider Information | City/Town | LITITZ | City/Town |
| Provider Information | CMS Certification Number (CCN) | 395631 | CMS Certification Number (CCN) |
| Provider Information | Continuing Care Retirement Community | Y | Continuing Care Retirement Community |
| Provider Information | County/Parish | Lancaster | County/Parish |
| Provider Information | Date First Approved to Provide Medicare and Medicaid Services | 1984-02-01 | Date First Approved to Provide Medicare and Medicaid Services |
| Provider Information | Geocoding Footnote | — | Geocoding Footnote |
| Provider Information | Health Inspection Rating | 5 | Health Inspection Rating |
| Provider Information | Health Inspection Rating Footnote | — | Health Inspection Rating Footnote |
| Provider Information | Latitude | 40.2179 | Latitude |
| Provider Information | Legal Business Name | UNITED ZION RETIREMENT COMMUNITY | Legal Business Name |
| Provider Information | Location | 722 FURNACE HILL PIKE,LITITZ,PA,17543 | Location |
| Provider Information | Long-Stay QM Rating | 5 | Long-Stay QM Rating |
| Provider Information | Long-Stay QM Rating Footnote | — | Long-Stay QM Rating Footnote |
| Provider Information | Longitude | -76.302 | Longitude |
| Provider Information | Most Recent Health Inspection More Than 2 Years Ago | N | Most Recent Health Inspection More Than 2 Years Ago |
| Provider Information | Number of administrators who have left the nursing home | 0 | Number of administrators who have left the nursing home |
| Provider Information | Number of Certified Beds | 59 | Number of Certified Beds |
| Provider Information | Number of Citations from Infection Control Inspections | 0 | Number of Citations from Infection Control Inspections |
| Provider Information | Number of Facilities in Chain | — | Number of Facilities in Chain |
| Provider Information | Number of Fines | 1 | Number of Fines |
| Provider Information | Number of Payment Denials | 0 | Number of Payment Denials |
| Provider Information | Nursing Case-Mix Index | 1.18652 | Nursing Case-Mix Index |
| Provider Information | Nursing Case-Mix Index Ratio | 0.86127 | Nursing Case-Mix Index Ratio |
| Provider Information | Overall Rating | 5 | Overall Rating |
| Provider Information | Overall Rating Footnote | — | Overall Rating Footnote |
| Provider Information | Ownership Type | Non profit - Corporation | Ownership Type |
| Provider Information | Physical Therapist Staffing Footnote | — | Physical Therapist Staffing Footnote |
| Provider Information | Processing Date | 2026-03-01 | Processing Date |
| Provider Information | Provider Address | 722 FURNACE HILL PIKE | Provider Address |
| Provider Information | Provider Changed Ownership in Last 12 Months | N | Provider Changed Ownership in Last 12 Months |
| Provider Information | Provider Name | UNITED ZION RETIREMENT COMMUNI | Provider Name |
| Provider Information | Provider Resides in Hospital | N | Provider Resides in Hospital |
| Provider Information | Provider SSA County Code | 440 | Provider SSA County Code |
| Provider Information | Provider Type | Medicare and Medicaid | Provider Type |
| Provider Information | QM Rating | 5 | QM Rating |
| Provider Information | QM Rating Footnote | — | QM Rating Footnote |
| Provider Information | Rating Cycle 1 Health Deficiency Score | 0 | Rating Cycle 1 Health Deficiency Score |
| Provider Information | Rating Cycle 1 Health Revisit Score | 0 | Rating Cycle 1 Health Revisit Score |
| Provider Information | Rating Cycle 1 Number of Complaint Health Deficiencies | 0 | Rating Cycle 1 Number of Complaint Health Deficiencies |
| Provider Information | Rating Cycle 1 Number of Health Revisits | 0 | Rating Cycle 1 Number of Health Revisits |
| Provider Information | Rating Cycle 1 Number of Standard Health Deficiencies | 0 | Rating Cycle 1 Number of Standard Health Deficiencies |
| Provider Information | Rating Cycle 1 Standard Survey Health Date | 2025-08-08 | Rating Cycle 1 Standard Survey Health Date |
| Provider Information | Rating Cycle 1 Total Health Score | 0 | Rating Cycle 1 Total Health Score |
| Provider Information | Rating Cycle 1 Total Number of Health Deficiencies | 0 | Rating Cycle 1 Total Number of Health Deficiencies |
| Provider Information | Rating Cycle 2 Number of Standard Health Deficiencies | 2 | Rating Cycle 2 Number of Standard Health Deficiencies |
| Provider Information | Rating Cycle 2 Standard Health Survey Date | 2024-07-18 | Rating Cycle 2 Standard Health Survey Date |
| Provider Information | Rating Cycle 2/3 Health Deficiency Score | 8 | Rating Cycle 2/3 Health Deficiency Score |
| Provider Information | Rating Cycle 2/3 Health Revisit Score | 0 | Rating Cycle 2/3 Health Revisit Score |
| Provider Information | Rating Cycle 2/3 Number of Complaint Health Deficiencies | 0 | Rating Cycle 2/3 Number of Complaint Health Deficiencies |
| Provider Information | Rating Cycle 2/3 Number of Health Revisits | 1 | Rating Cycle 2/3 Number of Health Revisits |
| Provider Information | Rating Cycle 2/3 Total Health Score | 8 | Rating Cycle 2/3 Total Health Score |
| Provider Information | Rating Cycle 2/3 Total Number of Health Deficiencies | 2 | Rating Cycle 2/3 Total Number of Health Deficiencies |
| Provider Information | Registered Nurse hours per resident per day on the weekend | 0.79787 | Registered Nurse hours per resident per day on the weekend |
| Provider Information | Registered Nurse turnover | 0.0 | Registered Nurse turnover |
| Provider Information | Registered Nurse turnover footnote | — | Registered Nurse turnover footnote |
| Provider Information | Reported Licensed Staffing Hours per Resident per Day | 2.07079 | Reported Licensed Staffing Hours per Resident per Day |
| Provider Information | Reported LPN Staffing Hours per Resident per Day | 1.14789 | Reported LPN Staffing Hours per Resident per Day |
| Provider Information | Reported Nurse Aide Staffing Hours per Resident per Day | 2.75995 | Reported Nurse Aide Staffing Hours per Resident per Day |
| Provider Information | Reported Physical Therapist Staffing Hours per Resident Per Day | 0.04407 | Reported Physical Therapist Staffing Hours per Resident Per Day |
| Provider Information | Reported RN Staffing Hours per Resident per Day | 0.92290 | Reported RN Staffing Hours per Resident per Day |
| Provider Information | Reported Staffing Footnote | — | Reported Staffing Footnote |
| Provider Information | Reported Total Nurse Staffing Hours per Resident per Day | 4.83074 | Reported Total Nurse Staffing Hours per Resident per Day |
| Provider Information | Short-Stay QM Rating | 4 | Short-Stay QM Rating |
| Provider Information | Short-Stay QM Rating Footnote | — | Short-Stay QM Rating Footnote |
| Provider Information | Special Focus Status | — | Special Focus Status |
| Provider Information | Staffing Rating | 5 | Staffing Rating |
| Provider Information | Staffing Rating Footnote | — | Staffing Rating Footnote |
| Provider Information | State | PA | State |
| Provider Information | Telephone Number | 7176262071 | Telephone Number |
| Provider Information | Total Amount of Fines in Dollars | 7443.00 | Total Amount of Fines in Dollars |
| Provider Information | Total number of nurse staff hours per resident per day on the weekend | 4.15192 | Total number of nurse staff hours per resident per day on the weekend |
| Provider Information | Total Number of Penalties | 1 | Total Number of Penalties |
| Provider Information | Total nursing staff turnover | 22.1 | Total nursing staff turnover |
| Provider Information | Total nursing staff turnover footnote | — | Total nursing staff turnover footnote |
| Provider Information | Total Weighted Health Survey Score | 2.000 | Total Weighted Health Survey Score |
| Provider Information | Urban | Y | Urban |
| Provider Information | With a Resident and Family Council | Resident | With a Resident and Family Council |
| Provider Information | ZIP Code | 17543 | ZIP Code |