SNF
Crosslands
CCN: 395388 · KENNETT SQUARE, PA 19348 · Chester County
Overview
- Address
- 1660 EAST STREET ROAD, KENNETT SQUARE, PA 19348
- Phone
- 6103881441
- Certified beds
- 60
- Avg daily residents
- 50 (84% of beds filled)
- Ownership
- Non-profit corporation
- Provider type
- Medicare
- Medicare/Medicaid since
- 1977-09-26
- Setting
- Urban
5 /5
★★★★★
CMS Overall Rating
CMS 5-Star Ratings
CMS rates every Medicare/Medicaid-certified nursing home on four domains. The Overall rating is driven primarily by Health Inspection results, then adjusted up or down by Staffing and Quality Measures.
Staffing & Workforce
Direct-care staffing is the strongest operational driver of quality in nursing homes. Values are hours per resident per day, derived from payroll-based journal (PBJ) submissions. "Case-mix" adjusts for resident acuity; "Adjusted" is the CMS rating-input value.
| Role | Reported | Case-mix expected | Adjusted | Federal floor | |
|---|---|---|---|---|---|
| Total nurse All nursing staff combined: RN + LPN + Aide | 5.05 | 3.22 | 6.05 | ≥ 3.48 | |
| Registered Nurse (RN) Licensed RN hours. Strongest driver of clinical outcomes. | 1.18 | 0.56 | 1.42 | ≥ 0.55 | |
| Licensed Practical Nurse (LPN) LPN/LVN hours. Often handles medication administration. | 1.13 | 0.72 | 1.36 | — | |
| Nurse aide CNA hours. Bulk of direct resident care — bathing, feeding, mobility. | 2.74 | 1.94 | 3.28 | — | |
| Licensed (RN + LPN) Combined licensed nurse coverage. | 2.32 | — | — | — | |
| Physical therapist Rehabilitation therapist hours — important for post-acute / rehab admissions. | 0.06 | — | — | — |
Federal minimums (phasing in under the CMS 2024 minimum staffing rule) shown for reference. RN: 0.55 hrs/resident/day. Total nurse: 3.48 hrs/resident/day.
Weekend staffing
Total nurse (weekend)
4.56
hrs / resident / day
RN (weekend)
0.79
hrs / resident / day
Total nurse (adjusted, weekend)
5.47
hrs / resident / day
Weekend under-staffing is a common quality-of-care concern — adverse events are more frequent when licensed coverage drops.
Staff turnover
Total nursing staff turnover
31.7%
annual
RN turnover
17.6%
annual
Administrators departed
0
last 12 months
Resident acuity
Nursing Case-Mix Index
1.14
near national average
Case-Mix Index Ratio
0.83
facility / state ratio
Health Inspections
CMS weights three inspection cycles to compute the Health Inspection rating: the most recent (50%), the second most recent (33%), and the oldest (17%). Each standard-survey deficiency is assigned a score based on scope and severity; complaint-survey findings and revisit scores are added to produce the cycle total.
| Cycle | Date | Total defs. | Standard | Complaint | Deficiency score | Revisits | Total score |
|---|---|---|---|---|---|---|---|
| Cycle 1 (most recent) | 2025-01-09 | 3 | 3 | 0 | 28 | 1 | 28 |
| Cycle 2/3 (prior) | 2023-12-28 | 3 | 1 | 2 | 20 | 1 | 20 |
Total weighted health score
26.0
lower is better
Infection-control citations
0
last cycle
Deficiencies (6)
Individual survey findings. Scope/severity uses the CMS A–L matrix: letters further down the alphabet indicate greater harm and wider scope, up through J–L (immediate jeopardy).
5 D/E/F Actual harm — potential for minor
1 G/H/I Actual harm
| Tag | Description | Scope/Severity | Survey date | Corrected |
|---|---|---|---|---|
| 0610 | Respond appropriately to all alleged violations. | D | 2025-01-09 | 2025-03-07 |
| 0641 | Ensure each resident receives an accurate assessment. | D | 2025-01-09 | 2025-02-21 |
| 0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | G | 2025-01-09 | 2025-03-07 |
| 0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E | 2024-01-22 | 2024-02-29 |
| 0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | 2024-01-22 | 2023-12-14 |
| 0610 | Respond appropriately to all alleged violations. | D | 2023-12-28 | 2024-01-31 |
Penalties (1)
Fines issued
1
last 3 years
Total fines
$12,735
| Date | Type | Fine amount |
|---|---|---|
| 2025-01-09 | Fine | $12,735 |
Source: CMS Nursing Home Penalties.
Financial Health (FY 2023)
Operating performance
Operating Margin
-23.6%
Total Margin
20.9%
Occupancy Rate
84.8%
Cost per Resident Day
$56
Revenue & costs
Net Patient Revenue
$25.4M
Total Costs
$1.9M
Net Income
$8.3M
Balance sheet
Total Assets
$130.9M
Total Liabilities
$55.3M
Fund Balance
$75.6M
Current Ratio
3.95
Source: CMS SNF Cost Report (FY 2023). Cost report data lags by ~2 years.
Ownership & Corporate Structure
Chain: KENDAL
- Chain ID
653- Facilities in chain
- 7
- Legal business name
- KENDAL-CROSSLANDS COMMUNITIES
Chain-average star ratings (for peer context)
Overall
4.4
Health
3.9
Staffing
4.7
QM
3.7
Owner / manager organizations (2)
| Organization | Role | Association |
|---|---|---|
| CITIZENS BANK OF PENNSYLVANIA | 5% OR GREATER SECURITY INTEREST | since 12/01/2010 |
| CITIZENS BANK OF PENNSYLVANIA | 5% OR GREATER MORTGAGE INTEREST | since 12/01/2010 |
Owner / manager individuals (26)
| Name | Role | Association |
|---|---|---|
| BEAVER, SETH | OPERATIONAL/MANAGERIAL CONTROL | since 01/03/2017 |
| BERARDI, MICHELE | OPERATIONAL/MANAGERIAL CONTROL | since 11/14/2011 |
| EMIG, CATHERINE | OPERATIONAL/MANAGERIAL CONTROL | since 03/01/1987 |
| LAWRENCE, THOMAS | OPERATIONAL/MANAGERIAL CONTROL | since 06/24/2005 |
| MARSILLO, LISA | OPERATIONAL/MANAGERIAL CONTROL | since 01/21/2020 |
| O'BRIEN, TIMOTHY | OPERATIONAL/MANAGERIAL CONTROL | since 01/02/2025 |
| PETTIFORD, QUIANA | OPERATIONAL/MANAGERIAL CONTROL | since 08/20/2022 |
| PLASHA, EDWARD | OPERATIONAL/MANAGERIAL CONTROL | since 02/18/2002 |
| TAYLOR, DONNA | OPERATIONAL/MANAGERIAL CONTROL | since 06/01/2019 |
| EVANS, PATRICIA | CORPORATE DIRECTOR | since 06/13/2023 |
| GROVE, DAVID | CORPORATE DIRECTOR | since 04/13/2021 |
| HELLE, JENNIFER | CORPORATE DIRECTOR | since 11/12/2024 |
| HURD, WILLIAM | CORPORATE DIRECTOR | since 10/11/2016 |
| HUXTABLE, JONATHAN | CORPORATE DIRECTOR | since 10/01/2023 |
| PETROCELLI, SUSAN | CORPORATE DIRECTOR | since 12/13/2022 |
| POUTASSE, SARAH | CORPORATE DIRECTOR | since 03/11/2025 |
| RENZ, SUSAN | CORPORATE DIRECTOR | since 02/09/2021 |
| SPACKMAN, FREDERICK | CORPORATE DIRECTOR | since 10/08/2019 |
| STOVER, ANTHONY | CORPORATE DIRECTOR | since 03/16/2021 |
| TAYLOR, ANDREA | CORPORATE DIRECTOR | since 02/08/2022 |
| WARD, CLARE | CORPORATE DIRECTOR | since 05/13/2025 |
| EVANS, PATRICIA | CORPORATE OFFICER | since 03/11/2025 |
| GROVE, DAVID | CORPORATE OFFICER | since 04/13/2021 |
| MARSILLO, LISA | CORPORATE OFFICER | since 01/21/2020 |
| RENZ, SUSAN | CORPORATE OFFICER | since 04/11/2023 |
Showing 25 of 26 individuals. Full list in CSV.
Source: CMS Nursing Home Ownership. Percent ownership is rarely disclosed — CMS only requires it for specific roles.
Facility Features
- CCRC
- No
- Hospital-based
- No
- Resident / family council
- None
- Sprinkler systems
- Yes
- Abuse citation flag
- No
Methodology & sources
- Nursing Home Provider Info (
nh-provider-info), vintage 2026, downloaded 2026-04-14 , 14,703 rows. - Nursing Home Penalties (
nh-penalties), vintage 2026, downloaded 2026-04-14 , 16,915 rows. - Nursing Home Health Deficiencies (
nh-deficiencies), vintage 2026, downloaded 2026-04-14 , 418,972 rows. - Nursing Home Ownership (
nh-ownership), vintage 2026, downloaded 2026-04-14 , 160,393 rows. - Skilled Nursing Facility Cost Report (
snf-cost-report), vintage 2023, downloaded 2026-04-14 , 14,120 rows.
All Data
Every labeled field shipped for this facility by CMS. No national median or percentile context is available for SNFs in the current release.
Show 112 rows
| Source | Metric | Value | Raw key |
|---|---|---|---|
| Cost Report | Cost per Resident Day ($) | $56 | metrics.cost_per_resident_day |
| Cost Report | Current Ratio | 3.95 | metrics.current_ratio |
| Cost Report | fiscal_year | 2,023 | fiscal_year |
| Cost Report | Medicare Day Share (%) | 1.7% | metrics.medicare_day_share |
| Cost Report | Net Income ($) | $8,298,633 | metrics.net_income |
| Cost Report | Net Patient Revenue ($) | $25,374,598 | metrics.net_patient_revenue |
| Cost Report | Occupancy Rate (%) | 84.8% | metrics.occupancy_rate |
| Cost Report | Operating Margin (%) | -23.6% | metrics.operating_margin |
| Cost Report | Total Assets ($) | $130,872,417 | metrics.total_assets |
| Cost Report | Total Costs ($) | $1,929,782 | metrics.total_costs |
| Cost Report | Total Fund Balances ($) | $75,555,781 | metrics.fund_balance |
| Cost Report | Total Liabilities ($) | $55,316,636 | metrics.total_liabilities |
| Cost Report | Total Margin (%) | 20.9% | metrics.total_margin |
| Provider Information | Abuse Icon | N | Abuse Icon |
| Provider Information | Adjusted LPN Staffing Hours per Resident per Day | 1.35559 | Adjusted LPN Staffing Hours per Resident per Day |
| Provider Information | Adjusted Nurse Aide Staffing Hours per Resident per Day | 3.27592 | Adjusted Nurse Aide Staffing Hours per Resident per Day |
| Provider Information | Adjusted RN Staffing Hours per Resident per Day | 1.41906 | Adjusted RN Staffing Hours per Resident per Day |
| Provider Information | Adjusted Total Nurse Staffing Hours per Resident per Day | 6.05057 | Adjusted Total Nurse Staffing Hours per Resident per Day |
| Provider Information | Adjusted Weekend Total Nurse Staffing Hours per Resident per Day | 5.46504 | Adjusted Weekend Total Nurse Staffing Hours per Resident per Day |
| Provider Information | Administrator turnover footnote | — | Administrator turnover footnote |
| Provider Information | Automatic Sprinkler Systems in All Required Areas | Yes | Automatic Sprinkler Systems in All Required Areas |
| Provider Information | Average Number of Residents per Day | 50.4 | Average Number of Residents per Day |
| Provider Information | Average Number of Residents per Day Footnote | — | Average Number of Residents per Day Footnote |
| Provider Information | Case-Mix LPN Staffing Hours per Resident per Day | 0.71550 | Case-Mix LPN Staffing Hours per Resident per Day |
| Provider Information | Case-Mix Nurse Aide Staffing Hours per Resident per Day | 1.94457 | Case-Mix Nurse Aide Staffing Hours per Resident per Day |
| Provider Information | Case-Mix RN Staffing Hours per Resident per Day | 0.56397 | Case-Mix RN Staffing Hours per Resident per Day |
| Provider Information | Case-Mix Total Nurse Staffing Hours per Resident per Day | 3.22405 | Case-Mix Total Nurse Staffing Hours per Resident per Day |
| Provider Information | Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day | 2.84166 | Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day |
| Provider Information | Chain Average Health Inspection Rating | 3.9 | Chain Average Health Inspection Rating |
| Provider Information | Chain Average Overall 5-star Rating | 4.4 | Chain Average Overall 5-star Rating |
| Provider Information | Chain Average QM Rating | 3.7 | Chain Average QM Rating |
| Provider Information | Chain Average Staffing Rating | 4.7 | Chain Average Staffing Rating |
| Provider Information | Chain ID | 653 | Chain ID |
| Provider Information | Chain Name | KENDAL | Chain Name |
| Provider Information | City/Town | KENNETT SQUARE | City/Town |
| Provider Information | CMS Certification Number (CCN) | 395388 | CMS Certification Number (CCN) |
| Provider Information | Continuing Care Retirement Community | N | Continuing Care Retirement Community |
| Provider Information | County/Parish | Chester | County/Parish |
| Provider Information | Date First Approved to Provide Medicare and Medicaid Services | 1977-09-26 | Date First Approved to Provide Medicare and Medicaid Services |
| Provider Information | Geocoding Footnote | — | Geocoding Footnote |
| Provider Information | Health Inspection Rating | 4 | Health Inspection Rating |
| Provider Information | Health Inspection Rating Footnote | — | Health Inspection Rating Footnote |
| Provider Information | Latitude | 39.8856 | Latitude |
| Provider Information | Legal Business Name | KENDAL-CROSSLANDS COMMUNITIES | Legal Business Name |
| Provider Information | Location | 1660 EAST STREET ROAD,KENNETT SQUARE,PA,19348 | Location |
| Provider Information | Long-Stay QM Rating | 4 | Long-Stay QM Rating |
| Provider Information | Long-Stay QM Rating Footnote | — | Long-Stay QM Rating Footnote |
| Provider Information | Longitude | -75.652 | Longitude |
| Provider Information | Most Recent Health Inspection More Than 2 Years Ago | N | Most Recent Health Inspection More Than 2 Years Ago |
| Provider Information | Number of administrators who have left the nursing home | 0 | Number of administrators who have left the nursing home |
| Provider Information | Number of Certified Beds | 60 | Number of Certified Beds |
| Provider Information | Number of Citations from Infection Control Inspections | 0 | Number of Citations from Infection Control Inspections |
| Provider Information | Number of Facilities in Chain | 7 | Number of Facilities in Chain |
| Provider Information | Number of Fines | 1 | Number of Fines |
| Provider Information | Number of Payment Denials | 0 | Number of Payment Denials |
| Provider Information | Nursing Case-Mix Index | 1.14214 | Nursing Case-Mix Index |
| Provider Information | Nursing Case-Mix Index Ratio | 0.82905 | Nursing Case-Mix Index Ratio |
| Provider Information | Overall Rating | 5 | Overall Rating |
| Provider Information | Overall Rating Footnote | — | Overall Rating Footnote |
| Provider Information | Ownership Type | Non profit - Corporation | Ownership Type |
| Provider Information | Physical Therapist Staffing Footnote | — | Physical Therapist Staffing Footnote |
| Provider Information | Processing Date | 2026-03-01 | Processing Date |
| Provider Information | Provider Address | 1660 EAST STREET ROAD | Provider Address |
| Provider Information | Provider Changed Ownership in Last 12 Months | N | Provider Changed Ownership in Last 12 Months |
| Provider Information | Provider Name | Crosslands | Provider Name |
| Provider Information | Provider Resides in Hospital | N | Provider Resides in Hospital |
| Provider Information | Provider SSA County Code | 210 | Provider SSA County Code |
| Provider Information | Provider Type | Medicare | Provider Type |
| Provider Information | QM Rating | 5 | QM Rating |
| Provider Information | QM Rating Footnote | — | QM Rating Footnote |
| Provider Information | Rating Cycle 1 Health Deficiency Score | 28 | Rating Cycle 1 Health Deficiency Score |
| Provider Information | Rating Cycle 1 Health Revisit Score | 0 | Rating Cycle 1 Health Revisit Score |
| Provider Information | Rating Cycle 1 Number of Complaint Health Deficiencies | 0 | Rating Cycle 1 Number of Complaint Health Deficiencies |
| Provider Information | Rating Cycle 1 Number of Health Revisits | 1 | Rating Cycle 1 Number of Health Revisits |
| Provider Information | Rating Cycle 1 Number of Standard Health Deficiencies | 3 | Rating Cycle 1 Number of Standard Health Deficiencies |
| Provider Information | Rating Cycle 1 Standard Survey Health Date | 2025-01-09 | Rating Cycle 1 Standard Survey Health Date |
| Provider Information | Rating Cycle 1 Total Health Score | 28 | Rating Cycle 1 Total Health Score |
| Provider Information | Rating Cycle 1 Total Number of Health Deficiencies | 3 | Rating Cycle 1 Total Number of Health Deficiencies |
| Provider Information | Rating Cycle 2 Number of Standard Health Deficiencies | 1 | Rating Cycle 2 Number of Standard Health Deficiencies |
| Provider Information | Rating Cycle 2 Standard Health Survey Date | 2023-12-28 | Rating Cycle 2 Standard Health Survey Date |
| Provider Information | Rating Cycle 2/3 Health Deficiency Score | 20 | Rating Cycle 2/3 Health Deficiency Score |
| Provider Information | Rating Cycle 2/3 Health Revisit Score | 0 | Rating Cycle 2/3 Health Revisit Score |
| Provider Information | Rating Cycle 2/3 Number of Complaint Health Deficiencies | 2 | Rating Cycle 2/3 Number of Complaint Health Deficiencies |
| Provider Information | Rating Cycle 2/3 Number of Health Revisits | 1 | Rating Cycle 2/3 Number of Health Revisits |
| Provider Information | Rating Cycle 2/3 Total Health Score | 20 | Rating Cycle 2/3 Total Health Score |
| Provider Information | Rating Cycle 2/3 Total Number of Health Deficiencies | 3 | Rating Cycle 2/3 Total Number of Health Deficiencies |
| Provider Information | Registered Nurse hours per resident per day on the weekend | 0.78705 | Registered Nurse hours per resident per day on the weekend |
| Provider Information | Registered Nurse turnover | 17.6 | Registered Nurse turnover |
| Provider Information | Registered Nurse turnover footnote | — | Registered Nurse turnover footnote |
| Provider Information | Reported Licensed Staffing Hours per Resident per Day | 2.31696 | Reported Licensed Staffing Hours per Resident per Day |
| Provider Information | Reported LPN Staffing Hours per Resident per Day | 1.13198 | Reported LPN Staffing Hours per Resident per Day |
| Provider Information | Reported Nurse Aide Staffing Hours per Resident per Day | 2.73554 | Reported Nurse Aide Staffing Hours per Resident per Day |
| Provider Information | Reported Physical Therapist Staffing Hours per Resident Per Day | 0.06302 | Reported Physical Therapist Staffing Hours per Resident Per Day |
| Provider Information | Reported RN Staffing Hours per Resident per Day | 1.18498 | Reported RN Staffing Hours per Resident per Day |
| Provider Information | Reported Staffing Footnote | — | Reported Staffing Footnote |
| Provider Information | Reported Total Nurse Staffing Hours per Resident per Day | 5.05250 | Reported Total Nurse Staffing Hours per Resident per Day |
| Provider Information | Short-Stay QM Rating | 5 | Short-Stay QM Rating |
| Provider Information | Short-Stay QM Rating Footnote | — | Short-Stay QM Rating Footnote |
| Provider Information | Special Focus Status | — | Special Focus Status |
| Provider Information | Staffing Rating | 5 | Staffing Rating |
| Provider Information | Staffing Rating Footnote | — | Staffing Rating Footnote |
| Provider Information | State | PA | State |
| Provider Information | Telephone Number | 6103881441 | Telephone Number |
| Provider Information | Total Amount of Fines in Dollars | 12735.00 | Total Amount of Fines in Dollars |
| Provider Information | Total number of nurse staff hours per resident per day on the weekend | 4.56355 | Total number of nurse staff hours per resident per day on the weekend |
| Provider Information | Total Number of Penalties | 1 | Total Number of Penalties |
| Provider Information | Total nursing staff turnover | 31.7 | Total nursing staff turnover |
| Provider Information | Total nursing staff turnover footnote | — | Total nursing staff turnover footnote |
| Provider Information | Total Weighted Health Survey Score | 26.000 | Total Weighted Health Survey Score |
| Provider Information | Urban | Y | Urban |
| Provider Information | With a Resident and Family Council | None | With a Resident and Family Council |
| Provider Information | ZIP Code | 19348 | ZIP Code |