Abuse citation flag Inspection > 2 years ago

Overview

Address
2270 WARRENSBURG ROAD, DELAWARE, OH 43015
Phone
7403699614
Certified beds
99
Avg daily residents
91 (92% of beds filled)
Ownership
For-profit corporation
Provider type
Medicare and Medicaid
Medicare/Medicaid since
1979-02-21
Setting
Urban
2 /5
CMS Overall Rating

CMS 5-Star Ratings

CMS rates every Medicare/Medicaid-certified nursing home on four domains. The Overall rating is driven primarily by Health Inspection results, then adjusted up or down by Staffing and Quality Measures.

Overall Rating
Composite of Health Inspection, Staffing, and Quality Measures.
2/5
Health Inspection
Based on the three most recent standard surveys, with more weight on recent results.
1/5
Staffing
Weighted combination of RN and total nurse staffing hours per resident per day, case-mix adjusted.
2/5
Quality Measures
15 resident-level quality measures split between long-stay and short-stay (post-acute) residents.
5/5
Quality Measures breakdown
Long-Stay Quality Measures 5/5
Short-Stay Quality Measures Data not available.

Staffing & Workforce

Direct-care staffing is the strongest operational driver of quality in nursing homes. Values are hours per resident per day, derived from payroll-based journal (PBJ) submissions. "Case-mix" adjusts for resident acuity; "Adjusted" is the CMS rating-input value.

Role Reported Case-mix expected Adjusted Federal floor
Total nurse
All nursing staff combined: RN + LPN + Aide
3.06 3.56 3.32 ≥ 3.48 Below floor
Registered Nurse (RN)
Licensed RN hours. Strongest driver of clinical outcomes.
0.60 0.62 0.65 ≥ 0.55
Licensed Practical Nurse (LPN)
LPN/LVN hours. Often handles medication administration.
0.84 0.79 0.91
Nurse aide
CNA hours. Bulk of direct resident care — bathing, feeding, mobility.
1.62 2.14 1.76
Licensed (RN + LPN)
Combined licensed nurse coverage.
1.43
Physical therapist
Rehabilitation therapist hours — important for post-acute / rehab admissions.
0.02

Federal minimums (phasing in under the CMS 2024 minimum staffing rule) shown for reference. RN: 0.55 hrs/resident/day. Total nurse: 3.48 hrs/resident/day.

Weekend staffing

Total nurse (weekend)
2.69
hrs / resident / day
RN (weekend)
0.42
hrs / resident / day
Total nurse (adjusted, weekend)
2.92
hrs / resident / day

Weekend under-staffing is a common quality-of-care concern — adverse events are more frequent when licensed coverage drops.

Staff turnover

Total nursing staff turnover
67.3%
annual
RN turnover
66.7%
annual
Administrators departed
0
last 12 months

Resident acuity

Nursing Case-Mix Index
1.26
higher acuity than avg
Case-Mix Index Ratio
0.91
facility / state ratio

Health Inspections

CMS weights three inspection cycles to compute the Health Inspection rating: the most recent (50%), the second most recent (33%), and the oldest (17%). Each standard-survey deficiency is assigned a score based on scope and severity; complaint-survey findings and revisit scores are added to produce the cycle total.

Cycle Date Total defs. Standard Complaint Deficiency score Revisits Total score
Cycle 1 (most recent) 2023-12-07 16 11 10 120 1 120
Cycle 2/3 (prior) 2021-09-02 29 12 17 156 1 156
Total weighted health score
129.0
lower is better
Infection-control citations
0
last cycle

Deficiencies (50)

Individual survey findings. Scope/severity uses the CMS A–L matrix: letters further down the alphabet indicate greater harm and wider scope, up through J–L (immediate jeopardy).

1 A/B/C No actual harm — minor
48 D/E/F Actual harm — potential for minor
1 G/H/I Actual harm
Tag Description Scope/Severity Survey date Corrected
0584 Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. D 2025-11-26 2025-12-16
0627 Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge. D 2025-11-26 2025-12-16
0684 Provide appropriate treatment and care according to orders, resident’s preferences and goals. D 2025-11-26 2025-12-16
0921 Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. E 2025-11-26 2025-12-16
0600 Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. G 2025-11-06 2025-11-19
0550 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. D 2024-09-12 2024-10-07
0580 Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. D 2024-08-22 2024-10-07
0584 Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. D 2024-08-22 2024-10-07
0657 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. D 2024-08-22 2024-10-07
0677 Provide care and assistance to perform activities of daily living for any resident who is unable. D 2024-08-22 2024-10-07
0684 Provide appropriate treatment and care according to orders, resident’s preferences and goals. D 2024-08-22 2024-10-07
0760 Ensure that residents are free from significant medication errors. D 2024-08-22 2024-10-07
0849 Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. D 2024-08-22 2024-10-07
0925 Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. D 2024-08-22 2024-10-07
0760 Ensure that residents are free from significant medication errors. D 2024-07-24 2024-10-07
0691 Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services. D 2024-06-26 2024-07-24
0760 Ensure that residents are free from significant medication errors. D 2024-06-26 2024-10-07
0585 Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. D 2024-04-04 2024-04-24
0679 Provide activities to meet all resident's needs. E 2024-04-04 2024-04-24
0689 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. E 2024-04-04 2024-04-24
0745 Provide medically-related social services to help each resident achieve the highest possible quality of life. D 2024-04-04 2024-04-24
0684 Provide appropriate treatment and care according to orders, resident’s preferences and goals. D 2023-12-07 2023-12-27
0756 Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. E 2023-12-07 2023-12-27
0761 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. D 2023-12-07 2023-12-27
0770 Provide timely, quality laboratory services/tests to meet the needs of residents. D 2023-12-07 2023-12-27
0773 Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results. D 2023-12-07 2023-12-27
0804 Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. F 2023-12-07 2023-12-27
0580 Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. D 2023-12-07 2023-12-27
0689 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. E 2023-12-07 2023-12-27
0755 Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. D 2023-12-07 2023-12-27
0759 Ensure medication error rates are not 5 percent or greater. E 2023-12-07 2023-12-27
0812 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F 2023-12-07 2023-12-27
0921 Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. F 2023-10-31 2023-11-22
0550 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. D 2021-09-02 2021-10-08
0558 Reasonably accommodate the needs and preferences of each resident. D 2021-09-02 2021-10-08
0608 Develop and implement policies and procedures to ensure (1) employees report any suspicion of a crime against any resident, according to timelines; (2) post the notice of employee rights; and (3) prohibit and prevent retaliation for reporting. D 2021-09-02 2021-10-08
0625 Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. D 2021-09-02 2021-10-08
0660 Plan the resident's discharge to meet the resident's goals and needs. D 2021-09-02 2021-10-08
0684 Provide appropriate treatment and care according to orders, resident’s preferences and goals. D 2021-09-02 2021-10-08
0694 Provide for the safe, appropriate administration of IV fluids for a resident when needed. D 2021-09-02 2021-10-08
0698 Provide safe, appropriate dialysis care/services for a resident who requires such services. D 2021-09-02 2021-10-08
0725 Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. F 2021-09-02 2021-10-08
0755 Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. D 2021-09-02 2021-10-08
0761 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. E 2021-09-02 2021-10-08
0804 Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. E 2021-09-02 2021-10-08
0558 Reasonably accommodate the needs and preferences of each resident. D 2019-04-18 2019-05-17
0576 Ensure residents have reasonable access to and privacy in their use of communication methods. C 2019-04-18 2019-05-17
0689 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. D 2019-04-18 2019-05-17
0805 Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. E 2019-04-18 2019-05-17
0880 Provide and implement an infection prevention and control program. E 2019-04-18 2019-05-17

Penalties (1)

Fines issued
0
last 3 years
Payment denials
1
Date Type Fine amount
2024-06-26 Payment Denial

Source: CMS Nursing Home Penalties.

Financial Health (FY 2023)

Payer mix (share of resident days)

Medicare 2.3% Medicaid 19.0% Other 78.8%

Operating performance

Operating Margin
-9.0%
Total Margin
-3.1%
Occupancy Rate
78.4%
Cost per Resident Day
$24

Revenue & costs

Net Patient Revenue
$7.8M
Total Costs
$677K
Net Income
-$257K

Balance sheet

Total Assets
$1.5M
Total Liabilities
$2.3M
Fund Balance
-$841K
Current Ratio
0.67

Source: CMS SNF Cost Report (FY 2023). Cost report data lags by ~2 years.

Ownership & Corporate Structure

Chain: ARBORS AT OHIO

Chain ID
41
Facilities in chain
16
Legal business name
DELAWARE OPCO LLC
Chain-average star ratings (for peer context)
Overall
2.3
Health
2.1
Staffing
2.7
QM
3.9

Owner / manager organizations (7)

Organization Role Association
ARK OPCO GROUP, LLC 5% OR GREATER DIRECT OWNERSHIP INTEREST since 07/01/2015
B&Y HEALTHCARE S CORP 5% OR GREATER INDIRECT OWNERSHIP INTEREST since 07/01/2015
B&Y TRUST 5% OR GREATER INDIRECT OWNERSHIP INTEREST since 07/01/2015
CODY HEALTHCARE S CORP 5% OR GREATER INDIRECT OWNERSHIP INTEREST since 07/01/2015
CRAIG FLASHNER 2007 TRUST 5% OR GREATER INDIRECT OWNERSHIP INTEREST since 07/01/2015
NOBLE HEALTHCARE MANAGEMENT, LLC OPERATIONAL/MANAGERIAL CONTROL since 07/01/2015
PRESTIGE ADMINISTRATIVE SERVICES, LLC OPERATIONAL/MANAGERIAL CONTROL since 01/01/2016

Owner / manager individuals (8)

Name Role Association
FLASHNER, CRAIG OPERATIONAL/MANAGERIAL CONTROL since 07/01/2015
PERLSTEIN, YITZCHOK OPERATIONAL/MANAGERIAL CONTROL since 07/01/2015
FLASHNER, CRAIG CORPORATE OFFICER since 07/01/2015
NORCROSS, ROBERT CORPORATE OFFICER since 07/01/2015
PERLSTEIN, YITZCHOK CORPORATE OFFICER since 07/01/2015
NORCROSS, ROBERT CONTRACTED MANAGING EMPLOYEE since 07/01/2015
ROGERS, STACEY CONTRACTED MANAGING EMPLOYEE since 07/01/2015
KIRK, KRISTINE W-2 MANAGING EMPLOYEE since 09/01/2016

Source: CMS Nursing Home Ownership. Percent ownership is rarely disclosed — CMS only requires it for specific roles.

Facility Features

CCRC
No
Hospital-based
No
Resident / family council
Resident
Sprinkler systems
Yes
Abuse citation flag
Yes — last 2 cycles
Methodology & sources

Full methodology →

All Data

Every labeled field shipped for this facility by CMS. No national median or percentile context is available for SNFs in the current release.

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Show 113 rows
Source Metric Value Raw key
Cost Report Cost per Resident Day ($) $24 metrics.cost_per_resident_day
Cost Report Current Ratio 0.67 metrics.current_ratio
Cost Report fiscal_year 2,023 fiscal_year
Cost Report Medicaid Day Share (%) 19.0% metrics.medicaid_day_share
Cost Report Medicare Day Share (%) 2.3% metrics.medicare_day_share
Cost Report Net Income ($) $-257,217 metrics.net_income
Cost Report Net Patient Revenue ($) $7,814,981 metrics.net_patient_revenue
Cost Report Occupancy Rate (%) 78.4% metrics.occupancy_rate
Cost Report Operating Margin (%) -9.0% metrics.operating_margin
Cost Report Total Assets ($) $1,500,644 metrics.total_assets
Cost Report Total Costs ($) $677,000 metrics.total_costs
Cost Report Total Fund Balances ($) $-840,712 metrics.fund_balance
Cost Report Total Liabilities ($) $2,341,356 metrics.total_liabilities
Cost Report Total Margin (%) -3.1% metrics.total_margin
Provider Information Abuse Icon Y Abuse Icon
Provider Information Adjusted LPN Staffing Hours per Resident per Day 0.90734 Adjusted LPN Staffing Hours per Resident per Day
Provider Information Adjusted Nurse Aide Staffing Hours per Resident per Day 1.76377 Adjusted Nurse Aide Staffing Hours per Resident per Day
Provider Information Adjusted RN Staffing Hours per Resident per Day 0.64914 Adjusted RN Staffing Hours per Resident per Day
Provider Information Adjusted Total Nurse Staffing Hours per Resident per Day 3.32026 Adjusted Total Nurse Staffing Hours per Resident per Day
Provider Information Adjusted Weekend Total Nurse Staffing Hours per Resident per Day 2.92124 Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
Provider Information Administrator turnover footnote Administrator turnover footnote
Provider Information Automatic Sprinkler Systems in All Required Areas Yes Automatic Sprinkler Systems in All Required Areas
Provider Information Average Number of Residents per Day 90.7 Average Number of Residents per Day
Provider Information Average Number of Residents per Day Footnote Average Number of Residents per Day Footnote
Provider Information Case-Mix LPN Staffing Hours per Resident per Day 0.78898 Case-Mix LPN Staffing Hours per Resident per Day
Provider Information Case-Mix Nurse Aide Staffing Hours per Resident per Day 2.14428 Case-Mix Nurse Aide Staffing Hours per Resident per Day
Provider Information Case-Mix RN Staffing Hours per Resident per Day 0.62189 Case-Mix RN Staffing Hours per Resident per Day
Provider Information Case-Mix Total Nurse Staffing Hours per Resident per Day 3.55515 Case-Mix Total Nurse Staffing Hours per Resident per Day
Provider Information Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day 3.13349 Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
Provider Information Chain Average Health Inspection Rating 2.1 Chain Average Health Inspection Rating
Provider Information Chain Average Overall 5-star Rating 2.3 Chain Average Overall 5-star Rating
Provider Information Chain Average QM Rating 3.9 Chain Average QM Rating
Provider Information Chain Average Staffing Rating 2.7 Chain Average Staffing Rating
Provider Information Chain ID 41 Chain ID
Provider Information Chain Name ARBORS AT OHIO Chain Name
Provider Information City/Town DELAWARE City/Town
Provider Information CMS Certification Number (CCN) 365408 CMS Certification Number (CCN)
Provider Information Continuing Care Retirement Community N Continuing Care Retirement Community
Provider Information County/Parish Delaware County/Parish
Provider Information Date First Approved to Provide Medicare and Medicaid Services 1979-02-21 Date First Approved to Provide Medicare and Medicaid Services
Provider Information Geocoding Footnote Geocoding Footnote
Provider Information Health Inspection Rating 1 Health Inspection Rating
Provider Information Health Inspection Rating Footnote Health Inspection Rating Footnote
Provider Information Latitude 40.3108 Latitude
Provider Information Legal Business Name DELAWARE OPCO LLC Legal Business Name
Provider Information Location 2270 WARRENSBURG ROAD,DELAWARE,OH,43015 Location
Provider Information Long-Stay QM Rating 5 Long-Stay QM Rating
Provider Information Long-Stay QM Rating Footnote Long-Stay QM Rating Footnote
Provider Information Longitude -83.114 Longitude
Provider Information Most Recent Health Inspection More Than 2 Years Ago Y Most Recent Health Inspection More Than 2 Years Ago
Provider Information Number of administrators who have left the nursing home 0 Number of administrators who have left the nursing home
Provider Information Number of Certified Beds 99 Number of Certified Beds
Provider Information Number of Citations from Infection Control Inspections 0 Number of Citations from Infection Control Inspections
Provider Information Number of Facilities in Chain 16 Number of Facilities in Chain
Provider Information Number of Fines 0 Number of Fines
Provider Information Number of Payment Denials 1 Number of Payment Denials
Provider Information Nursing Case-Mix Index 1.25943 Nursing Case-Mix Index
Provider Information Nursing Case-Mix Index Ratio 0.91419 Nursing Case-Mix Index Ratio
Provider Information Overall Rating 2 Overall Rating
Provider Information Overall Rating Footnote Overall Rating Footnote
Provider Information Ownership Type For profit - Corporation Ownership Type
Provider Information Physical Therapist Staffing Footnote Physical Therapist Staffing Footnote
Provider Information Processing Date 2026-03-01 Processing Date
Provider Information Provider Address 2270 WARRENSBURG ROAD Provider Address
Provider Information Provider Changed Ownership in Last 12 Months N Provider Changed Ownership in Last 12 Months
Provider Information Provider Name ARBORS AT DELAWARE Provider Name
Provider Information Provider Resides in Hospital N Provider Resides in Hospital
Provider Information Provider SSA County Code 210 Provider SSA County Code
Provider Information Provider Type Medicare and Medicaid Provider Type
Provider Information QM Rating 5 QM Rating
Provider Information QM Rating Footnote QM Rating Footnote
Provider Information Rating Cycle 1 Health Deficiency Score 120 Rating Cycle 1 Health Deficiency Score
Provider Information Rating Cycle 1 Health Revisit Score 0 Rating Cycle 1 Health Revisit Score
Provider Information Rating Cycle 1 Number of Complaint Health Deficiencies 10 Rating Cycle 1 Number of Complaint Health Deficiencies
Provider Information Rating Cycle 1 Number of Health Revisits 1 Rating Cycle 1 Number of Health Revisits
Provider Information Rating Cycle 1 Number of Standard Health Deficiencies 11 Rating Cycle 1 Number of Standard Health Deficiencies
Provider Information Rating Cycle 1 Standard Survey Health Date 2023-12-07 Rating Cycle 1 Standard Survey Health Date
Provider Information Rating Cycle 1 Total Health Score 120 Rating Cycle 1 Total Health Score
Provider Information Rating Cycle 1 Total Number of Health Deficiencies 16 Rating Cycle 1 Total Number of Health Deficiencies
Provider Information Rating Cycle 2 Number of Standard Health Deficiencies 12 Rating Cycle 2 Number of Standard Health Deficiencies
Provider Information Rating Cycle 2 Standard Health Survey Date 2021-09-02 Rating Cycle 2 Standard Health Survey Date
Provider Information Rating Cycle 2/3 Health Deficiency Score 156 Rating Cycle 2/3 Health Deficiency Score
Provider Information Rating Cycle 2/3 Health Revisit Score 0 Rating Cycle 2/3 Health Revisit Score
Provider Information Rating Cycle 2/3 Number of Complaint Health Deficiencies 17 Rating Cycle 2/3 Number of Complaint Health Deficiencies
Provider Information Rating Cycle 2/3 Number of Health Revisits 1 Rating Cycle 2/3 Number of Health Revisits
Provider Information Rating Cycle 2/3 Total Health Score 156 Rating Cycle 2/3 Total Health Score
Provider Information Rating Cycle 2/3 Total Number of Health Deficiencies 29 Rating Cycle 2/3 Total Number of Health Deficiencies
Provider Information Registered Nurse hours per resident per day on the weekend 0.41917 Registered Nurse hours per resident per day on the weekend
Provider Information Registered Nurse turnover 66.7 Registered Nurse turnover
Provider Information Registered Nurse turnover footnote Registered Nurse turnover footnote
Provider Information Reported Licensed Staffing Hours per Resident per Day 1.43321 Reported Licensed Staffing Hours per Resident per Day
Provider Information Reported LPN Staffing Hours per Resident per Day 0.83548 Reported LPN Staffing Hours per Resident per Day
Provider Information Reported Nurse Aide Staffing Hours per Resident per Day 1.62409 Reported Nurse Aide Staffing Hours per Resident per Day
Provider Information Reported Physical Therapist Staffing Hours per Resident Per Day 0.01506 Reported Physical Therapist Staffing Hours per Resident Per Day
Provider Information Reported RN Staffing Hours per Resident per Day 0.59773 Reported RN Staffing Hours per Resident per Day
Provider Information Reported Staffing Footnote Reported Staffing Footnote
Provider Information Reported Total Nurse Staffing Hours per Resident per Day 3.05730 Reported Total Nurse Staffing Hours per Resident per Day
Provider Information Short-Stay QM Rating Short-Stay QM Rating
Provider Information Short-Stay QM Rating Footnote 2 Short-Stay QM Rating Footnote
Provider Information Special Focus Status Special Focus Status
Provider Information Staffing Rating 2 Staffing Rating
Provider Information Staffing Rating Footnote Staffing Rating Footnote
Provider Information State OH State
Provider Information Telephone Number 7403699614 Telephone Number
Provider Information Total Amount of Fines in Dollars 0.00 Total Amount of Fines in Dollars
Provider Information Total number of nurse staff hours per resident per day on the weekend 2.68988 Total number of nurse staff hours per resident per day on the weekend
Provider Information Total Number of Penalties 1 Total Number of Penalties
Provider Information Total nursing staff turnover 67.3 Total nursing staff turnover
Provider Information Total nursing staff turnover footnote Total nursing staff turnover footnote
Provider Information Total Weighted Health Survey Score 129.000 Total Weighted Health Survey Score
Provider Information Urban Y Urban
Provider Information With a Resident and Family Council Resident With a Resident and Family Council
Provider Information ZIP Code 43015 ZIP Code