SNF

LIFE CARE CENTER OF WESTLAKE

CCN: 365048 · WESTLAKE, OH 44145 · Cuyahoga County

⚠ Inspection > 2 years ago

Overview

Address
26520 CENTER RIDGE RD, WESTLAKE, OH 44145
Phone
4408713030
Certified beds
119
Avg daily residents
100 (84% of beds filled)
Ownership
For-profit corporation
Provider type
Medicare and Medicaid
Medicare/Medicaid since
1967-01-01
Setting
Urban
2 /5
★★★★★
CMS Overall Rating

CMS 5-Star Ratings

CMS rates every Medicare/Medicaid-certified nursing home on four domains. The Overall rating is driven primarily by Health Inspection results, then adjusted up or down by Staffing and Quality Measures.

Overall Rating
Composite of Health Inspection, Staffing, and Quality Measures.
★★★★★ 2/5
Health Inspection
Based on the three most recent standard surveys, with more weight on recent results.
★★★★★ 2/5
Staffing
Weighted combination of RN and total nurse staffing hours per resident per day, case-mix adjusted.
★★★★★ 4/5
Quality Measures
15 resident-level quality measures split between long-stay and short-stay (post-acute) residents.
★★★★★ 3/5
Quality Measures breakdown
Long-Stay Quality Measures ★★★★★ 5/5
Short-Stay Quality Measures ★★★★★ 1/5

Staffing & Workforce

Direct-care staffing is the strongest operational driver of quality in nursing homes. Values are hours per resident per day, derived from payroll-based journal (PBJ) submissions. "Case-mix" adjusts for resident acuity; "Adjusted" is the CMS rating-input value.

Role Reported Case-mix expected Adjusted Federal floor
Total nurse
All nursing staff combined: RN + LPN + Aide
 3.62 3.63 3.85 ≥ 3.48
Registered Nurse (RN)
Licensed RN hours. Strongest driver of clinical outcomes.
 0.61 0.64 0.65 ≥ 0.55
Licensed Practical Nurse (LPN)
LPN/LVN hours. Often handles medication administration.
 0.81 0.81 0.86 —
Nurse aide
CNA hours. Bulk of direct resident care — bathing, feeding, mobility.
 2.20 2.19 2.34 —
Licensed (RN + LPN)
Combined licensed nurse coverage.
 1.42 — — —
Physical therapist
Rehabilitation therapist hours — important for post-acute / rehab admissions.
 0.02 — — —

Federal minimums (phasing in under the CMS 2024 minimum staffing rule) shown for reference. RN: 0.55 hrs/resident/day. Total nurse: 3.48 hrs/resident/day.

Weekend staffing

Total nurse (weekend)
3.22
hrs / resident / day
RN (weekend)
0.37
hrs / resident / day
Total nurse (adjusted, weekend)
3.43
hrs / resident / day

Weekend under-staffing is a common quality-of-care concern — adverse events are more frequent when licensed coverage drops.

Staff turnover

Total nursing staff turnover
38.3%
annual
RN turnover
33.3%
annual
Administrators departed
0
last 12 months

Resident acuity

Nursing Case-Mix Index
1.29
higher acuity than avg
Case-Mix Index Ratio
0.93
facility / state ratio

Health Inspections

CMS weights three inspection cycles to compute the Health Inspection rating: the most recent (50%), the second most recent (33%), and the oldest (17%). Each standard-survey deficiency is assigned a score based on scope and severity; complaint-survey findings and revisit scores are added to produce the cycle total.

Cycle Date Total defs. Standard Complaint Deficiency score Revisits Total score
Cycle 1 (most recent) 2023-10-19 12 6 6 76 1 76
Cycle 2/3 (prior) 2020-02-27 13 2 11 68 1 68
Total weighted health score
74.0
lower is better
Infection-control citations
0
last cycle

Deficiencies (32)

Individual survey findings. Scope/severity uses the CMS A–L matrix: letters further down the alphabet indicate greater harm and wider scope, up through J–L (immediate jeopardy).

32 D/E/F Actual harm — potential for minor
Tag Description Scope/Severity Survey date Corrected
0607 Develop and implement policies and procedures to prevent abuse, neglect, and theft. D 2025-12-11 2026-01-12
0609 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. D 2025-12-11 2026-01-12
0610 Respond appropriately to all alleged violations. D 2025-12-11 2026-01-12
0678 Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives. D 2025-12-11 2026-01-12
0730 Observe each nurse aide's job performance and give regular training. D 2025-12-11 2026-01-12
0759 Ensure medication error rates are not 5 percent or greater. D 2025-12-11 2026-01-12
0684 Provide appropriate treatment and care according to orders, resident’s preferences and goals. D 2025-01-10 2025-01-31
0602 Protect each resident from the wrongful use of the resident's belongings or money. D 2024-09-14 2024-10-04
0609 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. D 2024-02-29 2024-03-18
0684 Provide appropriate treatment and care according to orders, resident’s preferences and goals. D 2024-02-06 2024-03-18
0687 Provide appropriate foot care. D 2024-02-06 2024-03-18
0842 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. D 2024-02-06 2024-03-18
0582 Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. D 2023-10-19 2023-11-17
0645 PASARR screening for Mental disorders or Intellectual Disabilities D 2023-10-19 2023-11-17
0690 Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. D 2023-10-19 2023-11-17
0761 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. E 2023-10-19 2023-11-17
0812 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F 2023-10-19 2023-11-17
0814 Dispose of garbage and refuse properly. F 2023-10-19 2023-11-17
0609 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. D 2023-09-21 2023-10-19
0689 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. D 2023-09-21 2023-10-19
0880 Provide and implement an infection prevention and control program. D 2023-09-07 2023-10-19
0559 Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made. E 2023-06-20 2023-07-07
0740 Ensure each resident must receive and the facility must provide necessary behavioral health care and services. D 2023-06-20 2023-07-07
0583 Keep residents' personal and medical records private and confidential. D 2020-02-27 2020-03-25
0812 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F 2020-02-27 2020-03-25
0565 Honor the resident's right to organize and participate in resident/family groups in the facility. E 2019-01-16 2019-02-06
0623 Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. E 2019-01-16 2019-02-06
0657 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. D 2019-01-16 2019-02-06
0761 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. E 2019-01-16 2019-02-06
0812 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. E 2019-01-16 2019-02-06
0842 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. D 2019-01-16 2019-02-06
0880 Provide and implement an infection prevention and control program. E 2019-01-16 2019-02-06

Financial Health (FY 2023)

Payer mix (share of resident days)

Medicare 3.1% Medicaid 86.8% Other 10.1%

Operating performance

Operating Margin
-14.7%
Total Margin
-8.5%
Occupancy Rate
80.9%
Cost per Resident Day
$20

Revenue & costs

Net Patient Revenue
$8.6M
Total Costs
$711K
Net Income
-$776K

Balance sheet

Total Assets
$5.0M
Total Liabilities
$15.3M
Fund Balance
-$10.2M
Current Ratio
0.73

Source: CMS SNF Cost Report (FY 2023). Cost report data lags by ~2 years.

Ownership & Corporate Structure

Chain: LIFE CARE CENTERS OF AMERICA

Chain ID
311
Facilities in chain
194
Legal business name
LIFE CARE CENTERS OF AMERICA, INC.
Chain-average star ratings (for peer context)
Overall
3.5
Health
2.9
Staffing
3.3
QM
4.6

Owner / manager organizations (1)

Organization Role Association
LIFE CARE CENTERS OF AMERICA, INC. OPERATIONAL/MANAGERIAL CONTROL since 05/01/1996

Owner / manager individuals (15)

Name Role Association
PRESTON, FORREST 5% OR GREATER DIRECT OWNERSHIP INTEREST since 01/06/1976
FLETCHER, TODD CORPORATE DIRECTOR since 05/01/2021
LAY, LISA CORPORATE DIRECTOR since 04/24/2017
PRESTON, FORREST CORPORATE DIRECTOR since 01/06/1976
SWANKER, RICHARD CORPORATE DIRECTOR since 01/01/2022
ZIEGLER, JAMES CORPORATE DIRECTOR since 09/18/2001
CROSS, CINDY CORPORATE OFFICER since 04/21/1994
FLETCHER, TODD CORPORATE OFFICER since 11/02/2020
HENRY, TERRY CORPORATE OFFICER since 08/16/1999
LAY, LISA CORPORATE OFFICER since 02/08/2018
PRESTON, FORREST CORPORATE OFFICER since 01/06/1976
SWANKER, RICHARD CORPORATE OFFICER since 04/01/2011
THURMOND, JOAN CORPORATE OFFICER since 09/21/2000
ZIEGLER, JAMES CORPORATE OFFICER since 08/16/1999
KERN, SAMANTHA W-2 MANAGING EMPLOYEE since 08/20/2018

Source: CMS Nursing Home Ownership. Percent ownership is rarely disclosed — CMS only requires it for specific roles.

Facility Features

CCRC
No
Hospital-based
No
Resident / family council
Resident
Sprinkler systems
Yes
Abuse citation flag
No
Methodology & sources

Full methodology →

All Data

Every labeled field shipped for this facility by CMS. No national median or percentile context is available for SNFs in the current release.

Download CSV

Show 113 rows
Source Metric Value Raw key
Cost Report Cost per Resident Day ($) $20 metrics.cost_per_resident_day
Cost Report Current Ratio 0.73 metrics.current_ratio
Cost Report fiscal_year 2,023 fiscal_year
Cost Report Medicaid Day Share (%) 86.8% metrics.medicaid_day_share
Cost Report Medicare Day Share (%) 3.1% metrics.medicare_day_share
Cost Report Net Income ($) $-776,217 metrics.net_income
Cost Report Net Patient Revenue ($) $8,641,882 metrics.net_patient_revenue
Cost Report Occupancy Rate (%) 80.9% metrics.occupancy_rate
Cost Report Operating Margin (%) -14.7% metrics.operating_margin
Cost Report Total Assets ($) $5,024,187 metrics.total_assets
Cost Report Total Costs ($) $710,971 metrics.total_costs
Cost Report Total Fund Balances ($) $-10,231,841 metrics.fund_balance
Cost Report Total Liabilities ($) $15,256,028 metrics.total_liabilities
Cost Report Total Margin (%) -8.5% metrics.total_margin
Provider Information Abuse Icon N Abuse Icon
Provider Information Adjusted LPN Staffing Hours per Resident per Day 0.86227 Adjusted LPN Staffing Hours per Resident per Day
Provider Information Adjusted Nurse Aide Staffing Hours per Resident per Day 2.34352 Adjusted Nurse Aide Staffing Hours per Resident per Day
Provider Information Adjusted RN Staffing Hours per Resident per Day 0.64817 Adjusted RN Staffing Hours per Resident per Day
Provider Information Adjusted Total Nurse Staffing Hours per Resident per Day 3.85396 Adjusted Total Nurse Staffing Hours per Resident per Day
Provider Information Adjusted Weekend Total Nurse Staffing Hours per Resident per Day 3.42763 Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
Provider Information Administrator turnover footnote — Administrator turnover footnote
Provider Information Automatic Sprinkler Systems in All Required Areas Yes Automatic Sprinkler Systems in All Required Areas
Provider Information Average Number of Residents per Day 99.7 Average Number of Residents per Day
Provider Information Average Number of Residents per Day Footnote — Average Number of Residents per Day Footnote
Provider Information Case-Mix LPN Staffing Hours per Resident per Day 0.80591 Case-Mix LPN Staffing Hours per Resident per Day
Provider Information Case-Mix Nurse Aide Staffing Hours per Resident per Day 2.19029 Case-Mix Nurse Aide Staffing Hours per Resident per Day
Provider Information Case-Mix RN Staffing Hours per Resident per Day 0.63523 Case-Mix RN Staffing Hours per Resident per Day
Provider Information Case-Mix Total Nurse Staffing Hours per Resident per Day 3.63144 Case-Mix Total Nurse Staffing Hours per Resident per Day
Provider Information Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day 3.20073 Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
Provider Information Chain Average Health Inspection Rating 2.9 Chain Average Health Inspection Rating
Provider Information Chain Average Overall 5-star Rating 3.5 Chain Average Overall 5-star Rating
Provider Information Chain Average QM Rating 4.6 Chain Average QM Rating
Provider Information Chain Average Staffing Rating 3.3 Chain Average Staffing Rating
Provider Information Chain ID 311 Chain ID
Provider Information Chain Name LIFE CARE CENTERS OF AMERICA Chain Name
Provider Information City/Town WESTLAKE City/Town
Provider Information CMS Certification Number (CCN) 365048 CMS Certification Number (CCN)
Provider Information Continuing Care Retirement Community N Continuing Care Retirement Community
Provider Information County/Parish Cuyahoga County/Parish
Provider Information Date First Approved to Provide Medicare and Medicaid Services 1967-01-01 Date First Approved to Provide Medicare and Medicaid Services
Provider Information Geocoding Footnote — Geocoding Footnote
Provider Information Health Inspection Rating 2 Health Inspection Rating
Provider Information Health Inspection Rating Footnote — Health Inspection Rating Footnote
Provider Information Latitude 41.4521 Latitude
Provider Information Legal Business Name LIFE CARE CENTERS OF AMERICA, INC. Legal Business Name
Provider Information Location 26520 CENTER RIDGE RD,WESTLAKE,OH,44145 Location
Provider Information Long-Stay QM Rating 5 Long-Stay QM Rating
Provider Information Long-Stay QM Rating Footnote — Long-Stay QM Rating Footnote
Provider Information Longitude -81.914 Longitude
Provider Information Most Recent Health Inspection More Than 2 Years Ago Y Most Recent Health Inspection More Than 2 Years Ago
Provider Information Number of administrators who have left the nursing home 0 Number of administrators who have left the nursing home
Provider Information Number of Certified Beds 119 Number of Certified Beds
Provider Information Number of Citations from Infection Control Inspections 0 Number of Citations from Infection Control Inspections
Provider Information Number of Facilities in Chain 194 Number of Facilities in Chain
Provider Information Number of Fines 0 Number of Fines
Provider Information Number of Payment Denials 0 Number of Payment Denials
Provider Information Nursing Case-Mix Index 1.28646 Nursing Case-Mix Index
Provider Information Nursing Case-Mix Index Ratio 0.93381 Nursing Case-Mix Index Ratio
Provider Information Overall Rating 2 Overall Rating
Provider Information Overall Rating Footnote — Overall Rating Footnote
Provider Information Ownership Type For profit - Corporation Ownership Type
Provider Information Physical Therapist Staffing Footnote — Physical Therapist Staffing Footnote
Provider Information Processing Date 2026-03-01 Processing Date
Provider Information Provider Address 26520 CENTER RIDGE RD Provider Address
Provider Information Provider Changed Ownership in Last 12 Months N Provider Changed Ownership in Last 12 Months
Provider Information Provider Name LIFE CARE CENTER OF WESTLAKE Provider Name
Provider Information Provider Resides in Hospital N Provider Resides in Hospital
Provider Information Provider SSA County Code 170 Provider SSA County Code
Provider Information Provider Type Medicare and Medicaid Provider Type
Provider Information QM Rating 3 QM Rating
Provider Information QM Rating Footnote — QM Rating Footnote
Provider Information Rating Cycle 1 Health Deficiency Score 76 Rating Cycle 1 Health Deficiency Score
Provider Information Rating Cycle 1 Health Revisit Score 0 Rating Cycle 1 Health Revisit Score
Provider Information Rating Cycle 1 Number of Complaint Health Deficiencies 6 Rating Cycle 1 Number of Complaint Health Deficiencies
Provider Information Rating Cycle 1 Number of Health Revisits 1 Rating Cycle 1 Number of Health Revisits
Provider Information Rating Cycle 1 Number of Standard Health Deficiencies 6 Rating Cycle 1 Number of Standard Health Deficiencies
Provider Information Rating Cycle 1 Standard Survey Health Date 2023-10-19 Rating Cycle 1 Standard Survey Health Date
Provider Information Rating Cycle 1 Total Health Score 76 Rating Cycle 1 Total Health Score
Provider Information Rating Cycle 1 Total Number of Health Deficiencies 12 Rating Cycle 1 Total Number of Health Deficiencies
Provider Information Rating Cycle 2 Number of Standard Health Deficiencies 2 Rating Cycle 2 Number of Standard Health Deficiencies
Provider Information Rating Cycle 2 Standard Health Survey Date 2020-02-27 Rating Cycle 2 Standard Health Survey Date
Provider Information Rating Cycle 2/3 Health Deficiency Score 68 Rating Cycle 2/3 Health Deficiency Score
Provider Information Rating Cycle 2/3 Health Revisit Score 0 Rating Cycle 2/3 Health Revisit Score
Provider Information Rating Cycle 2/3 Number of Complaint Health Deficiencies 11 Rating Cycle 2/3 Number of Complaint Health Deficiencies
Provider Information Rating Cycle 2/3 Number of Health Revisits 1 Rating Cycle 2/3 Number of Health Revisits
Provider Information Rating Cycle 2/3 Total Health Score 68 Rating Cycle 2/3 Total Health Score
Provider Information Rating Cycle 2/3 Total Number of Health Deficiencies 13 Rating Cycle 2/3 Total Number of Health Deficiencies
Provider Information Registered Nurse hours per resident per day on the weekend 0.37131 Registered Nurse hours per resident per day on the weekend
Provider Information Registered Nurse turnover 33.3 Registered Nurse turnover
Provider Information Registered Nurse turnover footnote — Registered Nurse turnover footnote
Provider Information Reported Licensed Staffing Hours per Resident per Day 1.42066 Reported Licensed Staffing Hours per Resident per Day
Provider Information Reported LPN Staffing Hours per Resident per Day 0.81101 Reported LPN Staffing Hours per Resident per Day
Provider Information Reported Nurse Aide Staffing Hours per Resident per Day 2.20422 Reported Nurse Aide Staffing Hours per Resident per Day
Provider Information Reported Physical Therapist Staffing Hours per Resident Per Day 0.02183 Reported Physical Therapist Staffing Hours per Resident Per Day
Provider Information Reported RN Staffing Hours per Resident per Day 0.60965 Reported RN Staffing Hours per Resident per Day
Provider Information Reported Staffing Footnote — Reported Staffing Footnote
Provider Information Reported Total Nurse Staffing Hours per Resident per Day 3.62488 Reported Total Nurse Staffing Hours per Resident per Day
Provider Information Short-Stay QM Rating 1 Short-Stay QM Rating
Provider Information Short-Stay QM Rating Footnote — Short-Stay QM Rating Footnote
Provider Information Special Focus Status — Special Focus Status
Provider Information Staffing Rating 4 Staffing Rating
Provider Information Staffing Rating Footnote — Staffing Rating Footnote
Provider Information State OH State
Provider Information Telephone Number 4408713030 Telephone Number
Provider Information Total Amount of Fines in Dollars 0.00 Total Amount of Fines in Dollars
Provider Information Total number of nurse staff hours per resident per day on the weekend 3.22389 Total number of nurse staff hours per resident per day on the weekend
Provider Information Total Number of Penalties 0 Total Number of Penalties
Provider Information Total nursing staff turnover 38.3 Total nursing staff turnover
Provider Information Total nursing staff turnover footnote — Total nursing staff turnover footnote
Provider Information Total Weighted Health Survey Score 74.000 Total Weighted Health Survey Score
Provider Information Urban Y Urban
Provider Information With a Resident and Family Council Resident With a Resident and Family Council
Provider Information ZIP Code 44145 ZIP Code