Overview

Address
3121 GLANZMAN RD, TOLEDO, OH 43614
Phone
4193856616
Certified beds
84
Avg daily residents
77 (92% of beds filled)
Ownership
For-profit corporation
Provider type
Medicare and Medicaid
Medicare/Medicaid since
1976-10-01
Setting
Urban
2 /5
CMS Overall Rating

CMS 5-Star Ratings

CMS rates every Medicare/Medicaid-certified nursing home on four domains. The Overall rating is driven primarily by Health Inspection results, then adjusted up or down by Staffing and Quality Measures.

Overall Rating
Composite of Health Inspection, Staffing, and Quality Measures.
2/5
Health Inspection
Based on the three most recent standard surveys, with more weight on recent results.
1/5
Staffing
Weighted combination of RN and total nurse staffing hours per resident per day, case-mix adjusted.
2/5
Quality Measures
15 resident-level quality measures split between long-stay and short-stay (post-acute) residents.
5/5
Quality Measures breakdown
Long-Stay Quality Measures 5/5
Short-Stay Quality Measures Data not available.

Staffing & Workforce

Direct-care staffing is the strongest operational driver of quality in nursing homes. Values are hours per resident per day, derived from payroll-based journal (PBJ) submissions. "Case-mix" adjusts for resident acuity; "Adjusted" is the CMS rating-input value.

Role Reported Case-mix expected Adjusted Federal floor
Total nurse
All nursing staff combined: RN + LPN + Aide
3.19 3.00 4.10 ≥ 3.48 Below floor
Registered Nurse (RN)
Licensed RN hours. Strongest driver of clinical outcomes.
0.39 0.53 0.50 ≥ 0.55 Below floor
Licensed Practical Nurse (LPN)
LPN/LVN hours. Often handles medication administration.
0.91 0.67 1.17
Nurse aide
CNA hours. Bulk of direct resident care — bathing, feeding, mobility.
1.89 1.81 2.43
Licensed (RN + LPN)
Combined licensed nurse coverage.
1.30
Physical therapist
Rehabilitation therapist hours — important for post-acute / rehab admissions.
0.00

Federal minimums (phasing in under the CMS 2024 minimum staffing rule) shown for reference. RN: 0.55 hrs/resident/day. Total nurse: 3.48 hrs/resident/day.

Weekend staffing

Total nurse (weekend)
2.83
hrs / resident / day
RN (weekend)
0.20
hrs / resident / day
Total nurse (adjusted, weekend)
3.64
hrs / resident / day

Weekend under-staffing is a common quality-of-care concern — adverse events are more frequent when licensed coverage drops.

Staff turnover

Total nursing staff turnover
50.0%
annual
RN turnover
83.3%
annual
Administrators departed
2
last 12 months

Resident acuity

Nursing Case-Mix Index
1.06
near national average
Case-Mix Index Ratio
0.77
facility / state ratio

Health Inspections

CMS weights three inspection cycles to compute the Health Inspection rating: the most recent (50%), the second most recent (33%), and the oldest (17%). Each standard-survey deficiency is assigned a score based on scope and severity; complaint-survey findings and revisit scores are added to produce the cycle total.

Cycle Date Total defs. Standard Complaint Deficiency score Revisits Total score
Cycle 1 (most recent) 2025-07-31 13 12 3 76 1 76
Cycle 2/3 (prior) 2022-12-07 38 12 26 288 1 288
Total weighted health score
129.0
lower is better

Deficiencies (55)

Individual survey findings. Scope/severity uses the CMS A–L matrix: letters further down the alphabet indicate greater harm and wider scope, up through J–L (immediate jeopardy).

52 D/E/F Actual harm — potential for minor
3 G/H/I Actual harm
Tag Description Scope/Severity Survey date Corrected
0925 Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. E 2025-09-02 2025-10-29
0558 Reasonably accommodate the needs and preferences of each resident. D 2025-07-31 2025-10-29
0609 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. D 2025-07-31 2025-10-29
0645 PASARR screening for Mental disorders or Intellectual Disabilities D 2025-07-31 2025-10-29
0677 Provide care and assistance to perform activities of daily living for any resident who is unable. D 2025-07-31 2025-10-29
0685 Assist a resident in gaining access to vision and hearing services. D 2025-07-31 2025-10-29
0695 Provide safe and appropriate respiratory care for a resident when needed. D 2025-07-31 2025-10-29
0770 Provide timely, quality laboratory services/tests to meet the needs of residents. D 2025-07-31 2025-10-29
0791 Provide or obtain dental services for each resident. D 2025-07-31 2025-10-29
0842 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. D 2025-07-31 2025-10-29
0883 Develop and implement policies and procedures for flu and pneumonia vaccinations. D 2025-07-31 2025-10-29
0584 Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. E 2025-07-31 2025-10-29
0689 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. G 2025-07-31 2025-07-13
0580 Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. D 2025-02-05 2025-02-24
0740 Ensure each resident must receive and the facility must provide necessary behavioral health care and services. D 2025-02-05 2025-02-24
0755 Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. D 2025-02-05 2025-02-24
0759 Ensure medication error rates are not 5 percent or greater. D 2025-01-07 2025-02-24
0600 Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. E 2024-12-03 2024-12-18
0609 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. E 2024-12-03 2024-12-18
0921 Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. E 2024-12-03 2024-12-18
0925 Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. E 2024-12-03 2024-12-18
0926 Have policies on smoking. E 2024-12-03 2024-12-18
0949 Provide behavior health training consistent with the requirements and as determined by a facility assessment. F 2024-12-03 2024-12-18
0921 Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. F 2024-10-29 2024-12-18
0926 Have policies on smoking. E 2024-10-29 2024-12-18
0759 Ensure medication error rates are not 5 percent or greater. D 2024-05-29 2024-06-04
0567 Honor the resident's right to manage his or her financial affairs. D 2024-04-24 2024-05-06
0569 Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death. E 2024-04-24 2024-05-06
0760 Ensure that residents are free from significant medication errors. D 2024-04-24 2024-05-06
0761 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. D 2024-04-24 2024-05-06
0580 Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. D 2024-02-01 2024-02-02
0684 Provide appropriate treatment and care according to orders, resident’s preferences and goals. D 2024-02-01 2024-02-02
0689 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. E 2024-01-16 2024-02-02
0842 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. E 2024-01-16 2024-02-02
0880 Provide and implement an infection prevention and control program. E 2024-01-16 2024-02-02
0609 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. D 2023-11-21 2023-11-30
0689 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. G 2023-09-21 2023-09-28
0550 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. D 2023-06-22 2023-06-23
0742 Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder. G 2023-05-26 2023-06-23
0578 Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. E 2022-12-07 2023-01-31
0636 Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. D 2022-12-07 2023-01-31
0687 Provide appropriate foot care. D 2022-12-07 2023-01-31
0692 Provide enough food/fluids to maintain a resident's health. D 2022-12-07 2023-01-31
0695 Provide safe and appropriate respiratory care for a resident when needed. D 2022-12-07 2023-01-31
0760 Ensure that residents are free from significant medication errors. D 2022-12-07 2023-01-31
0803 Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. E 2022-12-07 2023-01-31
0812 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F 2022-12-07 2023-01-31
0842 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. D 2022-12-07 2023-01-31
0921 Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. E 2022-12-07 2023-01-31
0925 Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. F 2022-12-07 2023-01-31

Showing 50 most recent of 55. See the All Data CSV for the full list.

Penalties (3)

Fines issued
3
last 3 years
Total fines
$62,170
Date Type Fine amount
2023-09-21 Fine $14,680
2025-07-31 Fine $22,335
2023-05-26 Fine $25,155

Source: CMS Nursing Home Penalties.

Financial Health (FY 2023)

Payer mix (share of resident days)

Medicare 0.5% Medicaid 33.3% Other 66.2%

Operating performance

Operating Margin
6.8%
Total Margin
16.0%
Occupancy Rate
96.8%

Revenue & costs

Net Patient Revenue
$7.7M
Total Costs
$332K
Net Income
$1.4M

Balance sheet

Total Assets
$7.8M
Total Liabilities
$4.2M
Fund Balance
$3.6M
Current Ratio
0.44

Source: CMS SNF Cost Report (FY 2023). Cost report data lags by ~2 years.

Ownership & Corporate Structure

Chain: AOM HEALTHCARE

Chain ID
37
Facilities in chain
20
Legal business name
CONTINENT HEALTH COMPANY OF TOLEDO LLC
Chain-average star ratings (for peer context)
Overall
2.7
Health
2.2
Staffing
2.0
QM
4.6

Owner / manager individuals (13)

Name Role Association
AMSEL, HINDY 5% OR GREATER DIRECT OWNERSHIP INTEREST since 06/02/2015
GOLDSTEIN, JEFFREY 5% OR GREATER DIRECT OWNERSHIP INTEREST since 06/02/2015
SHERMAN, ALEXANDER 5% OR GREATER DIRECT OWNERSHIP INTEREST since 06/02/2015
SHERMAN, SAMUEL 5% OR GREATER DIRECT OWNERSHIP INTEREST since 06/02/2015
SHERMAN, TZVI 5% OR GREATER DIRECT OWNERSHIP INTEREST since 06/02/2015
SHERMAN, YEHUDA 5% OR GREATER DIRECT OWNERSHIP INTEREST since 06/02/2015
TRATNER, BATSHEVA 5% OR GREATER DIRECT OWNERSHIP INTEREST since 06/02/2015
GOLDSTEIN, JEFFREY OPERATIONAL/MANAGERIAL CONTROL since 08/01/2015
SHERMAN, ALEXANDER OPERATIONAL/MANAGERIAL CONTROL since 06/02/2015
SHERMAN, SAMUEL OPERATIONAL/MANAGERIAL CONTROL since 08/01/2015
SMALTZ, LINDA W-2 MANAGING EMPLOYEE since 08/01/2015
WHITEHOUSE, HEIDI W-2 MANAGING EMPLOYEE since 10/02/2015
WILLMORE, BRADLEY W-2 MANAGING EMPLOYEE since 10/02/2015

Source: CMS Nursing Home Ownership. Percent ownership is rarely disclosed — CMS only requires it for specific roles.

Facility Features

CCRC
No
Hospital-based
No
Resident / family council
Resident
Sprinkler systems
Yes
Abuse citation flag
No
Methodology & sources

Full methodology →

All Data

Every labeled field shipped for this facility by CMS. No national median or percentile context is available for SNFs in the current release.

Download CSV

Show 112 rows
Source Metric Value Raw key
Cost Report Current Ratio 0.44 metrics.current_ratio
Cost Report fiscal_year 2,023 fiscal_year
Cost Report Medicaid Day Share (%) 33.3% metrics.medicaid_day_share
Cost Report Medicare Day Share (%) 0.5% metrics.medicare_day_share
Cost Report Net Income ($) $1,376,581 metrics.net_income
Cost Report Net Patient Revenue ($) $7,741,353 metrics.net_patient_revenue
Cost Report Occupancy Rate (%) 96.8% metrics.occupancy_rate
Cost Report Operating Margin (%) 6.8% metrics.operating_margin
Cost Report Total Assets ($) $7,839,520 metrics.total_assets
Cost Report Total Costs ($) $331,828 metrics.total_costs
Cost Report Total Fund Balances ($) $3,615,752 metrics.fund_balance
Cost Report Total Liabilities ($) $4,223,768 metrics.total_liabilities
Cost Report Total Margin (%) 16.0% metrics.total_margin
Provider Information Abuse Icon N Abuse Icon
Provider Information Adjusted LPN Staffing Hours per Resident per Day 1.17347 Adjusted LPN Staffing Hours per Resident per Day
Provider Information Adjusted Nurse Aide Staffing Hours per Resident per Day 2.42593 Adjusted Nurse Aide Staffing Hours per Resident per Day
Provider Information Adjusted RN Staffing Hours per Resident per Day 0.50379 Adjusted RN Staffing Hours per Resident per Day
Provider Information Adjusted Total Nurse Staffing Hours per Resident per Day 4.10320 Adjusted Total Nurse Staffing Hours per Resident per Day
Provider Information Adjusted Weekend Total Nurse Staffing Hours per Resident per Day 3.64350 Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
Provider Information Administrator turnover footnote Administrator turnover footnote
Provider Information Automatic Sprinkler Systems in All Required Areas Yes Automatic Sprinkler Systems in All Required Areas
Provider Information Average Number of Residents per Day 77.4 Average Number of Residents per Day
Provider Information Average Number of Residents per Day Footnote Average Number of Residents per Day Footnote
Provider Information Case-Mix LPN Staffing Hours per Resident per Day 0.66619 Case-Mix LPN Staffing Hours per Resident per Day
Provider Information Case-Mix Nurse Aide Staffing Hours per Resident per Day 1.81057 Case-Mix Nurse Aide Staffing Hours per Resident per Day
Provider Information Case-Mix RN Staffing Hours per Resident per Day 0.52511 Case-Mix RN Staffing Hours per Resident per Day
Provider Information Case-Mix Total Nurse Staffing Hours per Resident per Day 3.00187 Case-Mix Total Nurse Staffing Hours per Resident per Day
Provider Information Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day 2.64583 Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
Provider Information Chain Average Health Inspection Rating 2.2 Chain Average Health Inspection Rating
Provider Information Chain Average Overall 5-star Rating 2.7 Chain Average Overall 5-star Rating
Provider Information Chain Average QM Rating 4.6 Chain Average QM Rating
Provider Information Chain Average Staffing Rating 2.0 Chain Average Staffing Rating
Provider Information Chain ID 37 Chain ID
Provider Information Chain Name AOM HEALTHCARE Chain Name
Provider Information City/Town TOLEDO City/Town
Provider Information CMS Certification Number (CCN) 365030 CMS Certification Number (CCN)
Provider Information Continuing Care Retirement Community N Continuing Care Retirement Community
Provider Information County/Parish Lucas County/Parish
Provider Information Date First Approved to Provide Medicare and Medicaid Services 1976-10-01 Date First Approved to Provide Medicare and Medicaid Services
Provider Information Geocoding Footnote Geocoding Footnote
Provider Information Health Inspection Rating 1 Health Inspection Rating
Provider Information Health Inspection Rating Footnote Health Inspection Rating Footnote
Provider Information Latitude 41.6012 Latitude
Provider Information Legal Business Name CONTINENT HEALTH COMPANY OF TOLEDO LLC Legal Business Name
Provider Information Location 3121 GLANZMAN RD,TOLEDO,OH,43614 Location
Provider Information Long-Stay QM Rating 5 Long-Stay QM Rating
Provider Information Long-Stay QM Rating Footnote Long-Stay QM Rating Footnote
Provider Information Longitude -83.619 Longitude
Provider Information Most Recent Health Inspection More Than 2 Years Ago N Most Recent Health Inspection More Than 2 Years Ago
Provider Information Number of administrators who have left the nursing home 2 Number of administrators who have left the nursing home
Provider Information Number of Certified Beds 84 Number of Certified Beds
Provider Information Number of Citations from Infection Control Inspections Number of Citations from Infection Control Inspections
Provider Information Number of Facilities in Chain 20 Number of Facilities in Chain
Provider Information Number of Fines 3 Number of Fines
Provider Information Number of Payment Denials 0 Number of Payment Denials
Provider Information Nursing Case-Mix Index 1.06343 Nursing Case-Mix Index
Provider Information Nursing Case-Mix Index Ratio 0.77191 Nursing Case-Mix Index Ratio
Provider Information Overall Rating 2 Overall Rating
Provider Information Overall Rating Footnote Overall Rating Footnote
Provider Information Ownership Type For profit - Corporation Ownership Type
Provider Information Physical Therapist Staffing Footnote Physical Therapist Staffing Footnote
Provider Information Processing Date 2026-03-01 Processing Date
Provider Information Provider Address 3121 GLANZMAN RD Provider Address
Provider Information Provider Changed Ownership in Last 12 Months N Provider Changed Ownership in Last 12 Months
Provider Information Provider Name CONCORD CARE CENTER OF TOLEDO Provider Name
Provider Information Provider Resides in Hospital N Provider Resides in Hospital
Provider Information Provider SSA County Code 490 Provider SSA County Code
Provider Information Provider Type Medicare and Medicaid Provider Type
Provider Information QM Rating 5 QM Rating
Provider Information QM Rating Footnote QM Rating Footnote
Provider Information Rating Cycle 1 Health Deficiency Score 76 Rating Cycle 1 Health Deficiency Score
Provider Information Rating Cycle 1 Health Revisit Score 0 Rating Cycle 1 Health Revisit Score
Provider Information Rating Cycle 1 Number of Complaint Health Deficiencies 3 Rating Cycle 1 Number of Complaint Health Deficiencies
Provider Information Rating Cycle 1 Number of Health Revisits 1 Rating Cycle 1 Number of Health Revisits
Provider Information Rating Cycle 1 Number of Standard Health Deficiencies 12 Rating Cycle 1 Number of Standard Health Deficiencies
Provider Information Rating Cycle 1 Standard Survey Health Date 2025-07-31 Rating Cycle 1 Standard Survey Health Date
Provider Information Rating Cycle 1 Total Health Score 76 Rating Cycle 1 Total Health Score
Provider Information Rating Cycle 1 Total Number of Health Deficiencies 13 Rating Cycle 1 Total Number of Health Deficiencies
Provider Information Rating Cycle 2 Number of Standard Health Deficiencies 12 Rating Cycle 2 Number of Standard Health Deficiencies
Provider Information Rating Cycle 2 Standard Health Survey Date 2022-12-07 Rating Cycle 2 Standard Health Survey Date
Provider Information Rating Cycle 2/3 Health Deficiency Score 288 Rating Cycle 2/3 Health Deficiency Score
Provider Information Rating Cycle 2/3 Health Revisit Score 0 Rating Cycle 2/3 Health Revisit Score
Provider Information Rating Cycle 2/3 Number of Complaint Health Deficiencies 26 Rating Cycle 2/3 Number of Complaint Health Deficiencies
Provider Information Rating Cycle 2/3 Number of Health Revisits 1 Rating Cycle 2/3 Number of Health Revisits
Provider Information Rating Cycle 2/3 Total Health Score 288 Rating Cycle 2/3 Total Health Score
Provider Information Rating Cycle 2/3 Total Number of Health Deficiencies 38 Rating Cycle 2/3 Total Number of Health Deficiencies
Provider Information Registered Nurse hours per resident per day on the weekend 0.19934 Registered Nurse hours per resident per day on the weekend
Provider Information Registered Nurse turnover 83.3 Registered Nurse turnover
Provider Information Registered Nurse turnover footnote Registered Nurse turnover footnote
Provider Information Reported Licensed Staffing Hours per Resident per Day 1.30407 Reported Licensed Staffing Hours per Resident per Day
Provider Information Reported LPN Staffing Hours per Resident per Day 0.91237 Reported LPN Staffing Hours per Resident per Day
Provider Information Reported Nurse Aide Staffing Hours per Resident per Day 1.88616 Reported Nurse Aide Staffing Hours per Resident per Day
Provider Information Reported Physical Therapist Staffing Hours per Resident Per Day 0.00375 Reported Physical Therapist Staffing Hours per Resident Per Day
Provider Information Reported RN Staffing Hours per Resident per Day 0.39170 Reported RN Staffing Hours per Resident per Day
Provider Information Reported Staffing Footnote Reported Staffing Footnote
Provider Information Reported Total Nurse Staffing Hours per Resident per Day 3.19023 Reported Total Nurse Staffing Hours per Resident per Day
Provider Information Short-Stay QM Rating Short-Stay QM Rating
Provider Information Short-Stay QM Rating Footnote 2 Short-Stay QM Rating Footnote
Provider Information Special Focus Status Special Focus Status
Provider Information Staffing Rating 2 Staffing Rating
Provider Information Staffing Rating Footnote Staffing Rating Footnote
Provider Information State OH State
Provider Information Telephone Number 4193856616 Telephone Number
Provider Information Total Amount of Fines in Dollars 62170.00 Total Amount of Fines in Dollars
Provider Information Total number of nurse staff hours per resident per day on the weekend 2.83282 Total number of nurse staff hours per resident per day on the weekend
Provider Information Total Number of Penalties 3 Total Number of Penalties
Provider Information Total nursing staff turnover 50.0 Total nursing staff turnover
Provider Information Total nursing staff turnover footnote Total nursing staff turnover footnote
Provider Information Total Weighted Health Survey Score 129.000 Total Weighted Health Survey Score
Provider Information Urban Y Urban
Provider Information With a Resident and Family Council Resident With a Resident and Family Council
Provider Information ZIP Code 43614 ZIP Code