Special Focus Facility

Overview

Address
1930 West Sugar Creek Road, Charlotte, NC 28262
Phone
7045984480
Certified beds
120
Avg daily residents
96 (80% of beds filled)
Ownership
For-profit LLC
Provider type
Medicare and Medicaid
Medicare/Medicaid since
1998-11-05
Setting
Urban
Rating not available

CMS 5-Star Ratings

CMS rates every Medicare/Medicaid-certified nursing home on four domains. The Overall rating is driven primarily by Health Inspection results, then adjusted up or down by Staffing and Quality Measures.

Overall Rating
Composite of Health Inspection, Staffing, and Quality Measures.
Footnote 18.
— Not Available
Health Inspection
Based on the three most recent standard surveys, with more weight on recent results.
Footnote 18.
— Not Available
Staffing
Weighted combination of RN and total nurse staffing hours per resident per day, case-mix adjusted.
Footnote 18.
— Not Available
Quality Measures
15 resident-level quality measures split between long-stay and short-stay (post-acute) residents.
Footnote 18.
— Not Available

Staffing & Workforce

Direct-care staffing is the strongest operational driver of quality in nursing homes. Values are hours per resident per day, derived from payroll-based journal (PBJ) submissions. "Case-mix" adjusts for resident acuity; "Adjusted" is the CMS rating-input value.

Role Reported Case-mix expected Adjusted Federal floor
Total nurse
All nursing staff combined: RN + LPN + Aide
3.30 3.58 3.56 ≥ 3.48 Below floor
Registered Nurse (RN)
Licensed RN hours. Strongest driver of clinical outcomes.
0.32 0.63 0.35 ≥ 0.55 Below floor
Licensed Practical Nurse (LPN)
LPN/LVN hours. Often handles medication administration.
0.89 0.79 0.96
Nurse aide
CNA hours. Bulk of direct resident care — bathing, feeding, mobility.
2.09 2.16 2.26
Licensed (RN + LPN)
Combined licensed nurse coverage.
1.21
Physical therapist
Rehabilitation therapist hours — important for post-acute / rehab admissions.
0.10

Federal minimums (phasing in under the CMS 2024 minimum staffing rule) shown for reference. RN: 0.55 hrs/resident/day. Total nurse: 3.48 hrs/resident/day.

Weekend staffing

Total nurse (weekend)
2.92
hrs / resident / day
RN (weekend)
0.13
hrs / resident / day
Total nurse (adjusted, weekend)
3.15
hrs / resident / day

Weekend under-staffing is a common quality-of-care concern — adverse events are more frequent when licensed coverage drops.

Staff turnover

Total nursing staff turnover
76.6%
annual
RN turnover
85.7%
annual
Administrators departed
1
last 12 months

Resident acuity

Nursing Case-Mix Index
1.27
higher acuity than avg
Case-Mix Index Ratio
0.92
facility / state ratio

Health Inspections

CMS weights three inspection cycles to compute the Health Inspection rating: the most recent (50%), the second most recent (33%), and the oldest (17%). Each standard-survey deficiency is assigned a score based on scope and severity; complaint-survey findings and revisit scores are added to produce the cycle total.

Cycle Date Total defs. Standard Complaint Deficiency score Revisits Total score
Cycle 1 (most recent) 2025-11-20 7 4 3 135 1 135
Cycle 2/3 (prior) 2025-05-23 22 6 16 341 1 341
Total weighted health score
186.5
lower is better

Deficiencies (39)

Individual survey findings. Scope/severity uses the CMS A–L matrix: letters further down the alphabet indicate greater harm and wider scope, up through J–L (immediate jeopardy).

2 A/B/C No actual harm — minor
27 D/E/F Actual harm — potential for minor
2 G/H/I Actual harm
8 J/K/L Immediate jeopardy
Tag Description Scope/Severity Survey date Corrected
0689 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. G 2026-01-07
0552 Ensure that residents are fully informed and understand their health status, care and treatments. D 2025-11-20 2025-12-13
0561 Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. E 2025-11-20 2025-12-13
0657 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. D 2025-11-20 2025-12-13
0759 Ensure medication error rates are not 5 percent or greater. D 2025-11-20 2025-12-13
0689 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. J 2025-09-05
0684 Provide appropriate treatment and care according to orders, resident’s preferences and goals. J 2025-07-25 2025-07-26
0628 Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. C 2025-05-23 2025-07-25
0641 Ensure each resident receives an accurate assessment. E 2025-05-23 2025-07-25
0656 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. D 2025-05-23 2025-07-25
0688 Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. D 2025-05-23 2025-07-25
0842 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. D 2025-05-23 2025-07-25
0880 Provide and implement an infection prevention and control program. D 2025-05-23 2025-07-25
0578 Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. D 2024-11-27 2024-12-20
0580 Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. J 2024-11-27 2024-12-20
0583 Keep residents' personal and medical records private and confidential. D 2024-11-27 2024-12-20
0610 Respond appropriately to all alleged violations. D 2024-11-27 2024-12-20
0641 Ensure each resident receives an accurate assessment. D 2024-11-27 2024-12-20
0656 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. E 2024-11-27 2024-12-20
0727 Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. F 2024-11-27 2024-12-20
0758 Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. D 2024-11-27 2024-12-20
0760 Ensure that residents are free from significant medication errors. G 2024-11-27 2024-12-20
0842 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. D 2024-11-27 2024-12-20
0600 Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. J 2024-11-27 2024-12-20
0684 Provide appropriate treatment and care according to orders, resident’s preferences and goals. J 2024-11-27 2024-12-20
0689 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. J 2024-11-27 2024-12-20
0550 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. D 2024-06-21 2024-07-25
0607 Develop and implement policies and procedures to prevent abuse, neglect, and theft. D 2024-06-21 2024-07-18
0626 Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy. D 2024-06-21 2024-07-18
0684 Provide appropriate treatment and care according to orders, resident’s preferences and goals. E 2024-06-21 2024-07-25
0686 Provide appropriate pressure ulcer care and prevent new ulcers from developing. D 2024-06-21 2024-07-25
0758 Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. D 2024-06-21 2024-07-25
0804 Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. E 2024-06-21 2024-07-25
0842 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. E 2024-06-21 2024-07-25
0600 Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. K 2024-04-29 2024-03-02
0607 Develop and implement policies and procedures to prevent abuse, neglect, and theft. J 2024-04-29 2023-12-29
0656 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. D 2024-04-29 2024-05-09
0838 Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies. C 2024-04-29 2024-05-09
0867 Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. D 2024-04-29 2024-05-09

Penalties (6)

Fines issued
5
last 3 years
Total fines
$228,845
Payment denials
1
Date Type Fine amount
2024-04-29 Fine $6,899
2024-04-29 Fine $10,202
2025-11-20 Fine $19,900
2024-06-21 Fine $78,793
2024-11-27 Fine $113,051
2024-06-21 Payment Denial

Source: CMS Nursing Home Penalties.

Financial Health (FY 2023)

Payer mix (share of resident days)

Medicare 3.4% Medicaid 85.2% Other 11.4%

Operating performance

Operating Margin
1.2%
Total Margin
4.7%
Occupancy Rate
85.7%
Cost per Resident Day
$41

Revenue & costs

Net Patient Revenue
$11.5M
Total Costs
$1.6M
Net Income
$558K

Balance sheet

Total Assets
$10.5M
Total Liabilities
$4.3M
Fund Balance
$6.1M
Current Ratio
2.24

Source: CMS SNF Cost Report (FY 2023). Cost report data lags by ~2 years.

Ownership & Corporate Structure

Chain: YAD HEALTHCARE

Chain ID
640
Facilities in chain
13
Legal business name
SATURN OPERATOR LLC
Chain-average star ratings (for peer context)
Overall
1.8
Health
2.2
Staffing
1.7
QM
2.6

Owner / manager organizations (2)

Organization Role Association
SATURN HOLDINGS I LLC 5% OR GREATER DIRECT OWNERSHIP INTEREST since 06/01/2024
WEST NC HOLDINGS LLC 5% OR GREATER INDIRECT OWNERSHIP INTEREST since 06/01/2024

Owner / manager individuals (4)

Name Role Association
ALTER, TZVI 5% OR GREATER INDIRECT OWNERSHIP INTEREST since 06/01/2024
NELSON, JOHN OPERATIONAL/MANAGERIAL CONTROL since 01/01/2025
TROWELL, KIT OPERATIONAL/MANAGERIAL CONTROL since 01/01/2025
ALTER, TZVI CORPORATE OFFICER since 06/01/2024

Source: CMS Nursing Home Ownership. Percent ownership is rarely disclosed — CMS only requires it for specific roles.

Facility Features

CCRC
No
Hospital-based
No
Resident / family council
Resident
Sprinkler systems
Yes
Special focus status
SFF
Abuse citation flag
No
Methodology & sources

Full methodology →

All Data

Every labeled field shipped for this facility by CMS. No national median or percentile context is available for SNFs in the current release.

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Show 113 rows
Source Metric Value Raw key
Cost Report Cost per Resident Day ($) $41 metrics.cost_per_resident_day
Cost Report Current Ratio 2.24 metrics.current_ratio
Cost Report fiscal_year 2,023 fiscal_year
Cost Report Medicaid Day Share (%) 85.2% metrics.medicaid_day_share
Cost Report Medicare Day Share (%) 3.4% metrics.medicare_day_share
Cost Report Net Income ($) $557,634 metrics.net_income
Cost Report Net Patient Revenue ($) $11,482,353 metrics.net_patient_revenue
Cost Report Occupancy Rate (%) 85.7% metrics.occupancy_rate
Cost Report Operating Margin (%) 1.2% metrics.operating_margin
Cost Report Total Assets ($) $10,476,283 metrics.total_assets
Cost Report Total Costs ($) $1,555,692 metrics.total_costs
Cost Report Total Fund Balances ($) $6,147,897 metrics.fund_balance
Cost Report Total Liabilities ($) $4,328,386 metrics.total_liabilities
Cost Report Total Margin (%) 4.7% metrics.total_margin
Provider Information Abuse Icon N Abuse Icon
Provider Information Adjusted LPN Staffing Hours per Resident per Day 0.95889 Adjusted LPN Staffing Hours per Resident per Day
Provider Information Adjusted Nurse Aide Staffing Hours per Resident per Day 2.25612 Adjusted Nurse Aide Staffing Hours per Resident per Day
Provider Information Adjusted RN Staffing Hours per Resident per Day 0.34643 Adjusted RN Staffing Hours per Resident per Day
Provider Information Adjusted Total Nurse Staffing Hours per Resident per Day 3.56144 Adjusted Total Nurse Staffing Hours per Resident per Day
Provider Information Adjusted Weekend Total Nurse Staffing Hours per Resident per Day 3.14874 Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
Provider Information Administrator turnover footnote Administrator turnover footnote
Provider Information Automatic Sprinkler Systems in All Required Areas Yes Automatic Sprinkler Systems in All Required Areas
Provider Information Average Number of Residents per Day 96.4 Average Number of Residents per Day
Provider Information Average Number of Residents per Day Footnote Average Number of Residents per Day Footnote
Provider Information Case-Mix LPN Staffing Hours per Resident per Day 0.79434 Case-Mix LPN Staffing Hours per Resident per Day
Provider Information Case-Mix Nurse Aide Staffing Hours per Resident per Day 2.15884 Case-Mix Nurse Aide Staffing Hours per Resident per Day
Provider Information Case-Mix RN Staffing Hours per Resident per Day 0.62611 Case-Mix RN Staffing Hours per Resident per Day
Provider Information Case-Mix Total Nurse Staffing Hours per Resident per Day 3.57930 Case-Mix Total Nurse Staffing Hours per Resident per Day
Provider Information Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day 3.15477 Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
Provider Information Chain Average Health Inspection Rating 2.2 Chain Average Health Inspection Rating
Provider Information Chain Average Overall 5-star Rating 1.8 Chain Average Overall 5-star Rating
Provider Information Chain Average QM Rating 2.6 Chain Average QM Rating
Provider Information Chain Average Staffing Rating 1.7 Chain Average Staffing Rating
Provider Information Chain ID 640 Chain ID
Provider Information Chain Name YAD HEALTHCARE Chain Name
Provider Information City/Town Charlotte City/Town
Provider Information CMS Certification Number (CCN) 345489 CMS Certification Number (CCN)
Provider Information Continuing Care Retirement Community N Continuing Care Retirement Community
Provider Information County/Parish Mecklenburg County/Parish
Provider Information Date First Approved to Provide Medicare and Medicaid Services 1998-11-05 Date First Approved to Provide Medicare and Medicaid Services
Provider Information Geocoding Footnote Geocoding Footnote
Provider Information Health Inspection Rating Health Inspection Rating
Provider Information Health Inspection Rating Footnote 18 Health Inspection Rating Footnote
Provider Information Latitude 35.2896 Latitude
Provider Information Legal Business Name SATURN OPERATOR LLC Legal Business Name
Provider Information Location 1930 West Sugar Creek Road,Charlotte,NC,28262 Location
Provider Information Long-Stay QM Rating Long-Stay QM Rating
Provider Information Long-Stay QM Rating Footnote 18 Long-Stay QM Rating Footnote
Provider Information Longitude -80.796 Longitude
Provider Information Most Recent Health Inspection More Than 2 Years Ago N Most Recent Health Inspection More Than 2 Years Ago
Provider Information Number of administrators who have left the nursing home 1 Number of administrators who have left the nursing home
Provider Information Number of Certified Beds 120 Number of Certified Beds
Provider Information Number of Citations from Infection Control Inspections Number of Citations from Infection Control Inspections
Provider Information Number of Facilities in Chain 13 Number of Facilities in Chain
Provider Information Number of Fines 5 Number of Fines
Provider Information Number of Payment Denials 1 Number of Payment Denials
Provider Information Nursing Case-Mix Index 1.26798 Nursing Case-Mix Index
Provider Information Nursing Case-Mix Index Ratio 0.92040 Nursing Case-Mix Index Ratio
Provider Information Overall Rating Overall Rating
Provider Information Overall Rating Footnote 18 Overall Rating Footnote
Provider Information Ownership Type For profit - Limited Liability company Ownership Type
Provider Information Physical Therapist Staffing Footnote Physical Therapist Staffing Footnote
Provider Information Processing Date 2026-03-01 Processing Date
Provider Information Provider Address 1930 West Sugar Creek Road Provider Address
Provider Information Provider Changed Ownership in Last 12 Months N Provider Changed Ownership in Last 12 Months
Provider Information Provider Name Rockwell Park Rehabilitation and Healthcare Center Provider Name
Provider Information Provider Resides in Hospital N Provider Resides in Hospital
Provider Information Provider SSA County Code 590 Provider SSA County Code
Provider Information Provider Type Medicare and Medicaid Provider Type
Provider Information QM Rating QM Rating
Provider Information QM Rating Footnote 18 QM Rating Footnote
Provider Information Rating Cycle 1 Health Deficiency Score 135 Rating Cycle 1 Health Deficiency Score
Provider Information Rating Cycle 1 Health Revisit Score 0 Rating Cycle 1 Health Revisit Score
Provider Information Rating Cycle 1 Number of Complaint Health Deficiencies 3 Rating Cycle 1 Number of Complaint Health Deficiencies
Provider Information Rating Cycle 1 Number of Health Revisits 1 Rating Cycle 1 Number of Health Revisits
Provider Information Rating Cycle 1 Number of Standard Health Deficiencies 4 Rating Cycle 1 Number of Standard Health Deficiencies
Provider Information Rating Cycle 1 Standard Survey Health Date 2025-11-20 Rating Cycle 1 Standard Survey Health Date
Provider Information Rating Cycle 1 Total Health Score 135 Rating Cycle 1 Total Health Score
Provider Information Rating Cycle 1 Total Number of Health Deficiencies 7 Rating Cycle 1 Total Number of Health Deficiencies
Provider Information Rating Cycle 2 Number of Standard Health Deficiencies 6 Rating Cycle 2 Number of Standard Health Deficiencies
Provider Information Rating Cycle 2 Standard Health Survey Date 2025-05-23 Rating Cycle 2 Standard Health Survey Date
Provider Information Rating Cycle 2/3 Health Deficiency Score 341 Rating Cycle 2/3 Health Deficiency Score
Provider Information Rating Cycle 2/3 Health Revisit Score 0 Rating Cycle 2/3 Health Revisit Score
Provider Information Rating Cycle 2/3 Number of Complaint Health Deficiencies 16 Rating Cycle 2/3 Number of Complaint Health Deficiencies
Provider Information Rating Cycle 2/3 Number of Health Revisits 1 Rating Cycle 2/3 Number of Health Revisits
Provider Information Rating Cycle 2/3 Total Health Score 341 Rating Cycle 2/3 Total Health Score
Provider Information Rating Cycle 2/3 Total Number of Health Deficiencies 22 Rating Cycle 2/3 Total Number of Health Deficiencies
Provider Information Registered Nurse hours per resident per day on the weekend 0.12754 Registered Nurse hours per resident per day on the weekend
Provider Information Registered Nurse turnover 85.7 Registered Nurse turnover
Provider Information Registered Nurse turnover footnote Registered Nurse turnover footnote
Provider Information Reported Licensed Staffing Hours per Resident per Day 1.21010 Reported Licensed Staffing Hours per Resident per Day
Provider Information Reported LPN Staffing Hours per Resident per Day 0.88894 Reported LPN Staffing Hours per Resident per Day
Provider Information Reported Nurse Aide Staffing Hours per Resident per Day 2.09155 Reported Nurse Aide Staffing Hours per Resident per Day
Provider Information Reported Physical Therapist Staffing Hours per Resident Per Day 0.09541 Reported Physical Therapist Staffing Hours per Resident Per Day
Provider Information Reported RN Staffing Hours per Resident per Day 0.32116 Reported RN Staffing Hours per Resident per Day
Provider Information Reported Staffing Footnote Reported Staffing Footnote
Provider Information Reported Total Nurse Staffing Hours per Resident per Day 3.30165 Reported Total Nurse Staffing Hours per Resident per Day
Provider Information Short-Stay QM Rating Short-Stay QM Rating
Provider Information Short-Stay QM Rating Footnote 18 Short-Stay QM Rating Footnote
Provider Information Special Focus Status SFF Special Focus Status
Provider Information Staffing Rating Staffing Rating
Provider Information Staffing Rating Footnote 18 Staffing Rating Footnote
Provider Information State NC State
Provider Information Telephone Number 7045984480 Telephone Number
Provider Information Total Amount of Fines in Dollars 228845.00 Total Amount of Fines in Dollars
Provider Information Total number of nurse staff hours per resident per day on the weekend 2.91906 Total number of nurse staff hours per resident per day on the weekend
Provider Information Total Number of Penalties 6 Total Number of Penalties
Provider Information Total nursing staff turnover 76.6 Total nursing staff turnover
Provider Information Total nursing staff turnover footnote Total nursing staff turnover footnote
Provider Information Total Weighted Health Survey Score 186.500 Total Weighted Health Survey Score
Provider Information Urban Y Urban
Provider Information With a Resident and Family Council Resident With a Resident and Family Council
Provider Information ZIP Code 28262 ZIP Code