Overview

Address
620 Tom Hunter Road, Charlotte, NC 28213
Phone
7045985136
Certified beds
120
Avg daily residents
85 (71% of beds filled)
Ownership
For-profit LLC
Provider type
Medicare and Medicaid
Medicare/Medicaid since
1991-06-26
Setting
Urban
1 /5
CMS Overall Rating

CMS 5-Star Ratings

CMS rates every Medicare/Medicaid-certified nursing home on four domains. The Overall rating is driven primarily by Health Inspection results, then adjusted up or down by Staffing and Quality Measures.

Overall Rating
Composite of Health Inspection, Staffing, and Quality Measures.
1/5
Health Inspection
Based on the three most recent standard surveys, with more weight on recent results.
1/5
Staffing
Weighted combination of RN and total nurse staffing hours per resident per day, case-mix adjusted.
2/5
Quality Measures
15 resident-level quality measures split between long-stay and short-stay (post-acute) residents.
3/5
Quality Measures breakdown
Long-Stay Quality Measures 3/5
Short-Stay Quality Measures Data not available.

Staffing & Workforce

Direct-care staffing is the strongest operational driver of quality in nursing homes. Values are hours per resident per day, derived from payroll-based journal (PBJ) submissions. "Case-mix" adjusts for resident acuity; "Adjusted" is the CMS rating-input value.

Role Reported Case-mix expected Adjusted Federal floor
Total nurse
All nursing staff combined: RN + LPN + Aide
3.14 3.42 3.54 ≥ 3.48 Below floor
Registered Nurse (RN)
Licensed RN hours. Strongest driver of clinical outcomes.
0.37 0.60 0.41 ≥ 0.55 Below floor
Licensed Practical Nurse (LPN)
LPN/LVN hours. Often handles medication administration.
1.04 0.76 1.17
Nurse aide
CNA hours. Bulk of direct resident care — bathing, feeding, mobility.
1.73 2.06 1.96
Licensed (RN + LPN)
Combined licensed nurse coverage.
1.40
Physical therapist
Rehabilitation therapist hours — important for post-acute / rehab admissions.
0.02

Federal minimums (phasing in under the CMS 2024 minimum staffing rule) shown for reference. RN: 0.55 hrs/resident/day. Total nurse: 3.48 hrs/resident/day.

Weekend staffing

Total nurse (weekend)
2.91
hrs / resident / day
RN (weekend)
0.34
hrs / resident / day
Total nurse (adjusted, weekend)
3.29
hrs / resident / day

Weekend under-staffing is a common quality-of-care concern — adverse events are more frequent when licensed coverage drops.

Staff turnover

Total nursing staff turnover
61.8%
annual
RN turnover
45.5%
annual
Administrators departed
3
last 12 months

Resident acuity

Nursing Case-Mix Index
1.21
higher acuity than avg
Case-Mix Index Ratio
0.88
facility / state ratio

Health Inspections

CMS weights three inspection cycles to compute the Health Inspection rating: the most recent (50%), the second most recent (33%), and the oldest (17%). Each standard-survey deficiency is assigned a score based on scope and severity; complaint-survey findings and revisit scores are added to produce the cycle total.

Cycle Date Total defs. Standard Complaint Deficiency score Revisits Total score
Cycle 1 (most recent) 2025-07-03 6 6 1 70 1 70
Cycle 2/3 (prior) 2024-02-12 38 15 25 339 1 339
Total weighted health score
137.3
lower is better

Deficiencies (50)

Individual survey findings. Scope/severity uses the CMS A–L matrix: letters further down the alphabet indicate greater harm and wider scope, up through J–L (immediate jeopardy).

1 A/B/C No actual harm — minor
43 D/E/F Actual harm — potential for minor
1 G/H/I Actual harm
5 J/K/L Immediate jeopardy
Tag Description Scope/Severity Survey date Corrected
0552 Ensure that residents are fully informed and understand their health status, care and treatments. D 2025-07-03 2025-07-30
0561 Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. D 2025-07-03 2025-07-30
0627 Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge. J 2025-07-03 2025-07-30
0657 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. D 2025-07-03 2025-07-30
0658 Ensure services provided by the nursing facility meet professional standards of quality. D 2025-07-03 2025-07-30
0689 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. D 2025-07-03 2025-07-30
0607 Develop and implement policies and procedures to prevent abuse, neglect, and theft. D 2024-09-23 2024-10-22
0880 Provide and implement an infection prevention and control program. D 2024-09-23 2024-10-22
0600 Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. D 2024-08-09 2024-09-23
0607 Develop and implement policies and procedures to prevent abuse, neglect, and theft. D 2024-08-09 2024-10-22
0550 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. D 2024-07-02 2024-08-09
0584 Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. D 2024-07-02 2024-08-09
0677 Provide care and assistance to perform activities of daily living for any resident who is unable. D 2024-07-02 2024-08-09
0693 Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. D 2024-07-02 2024-08-09
0694 Provide for the safe, appropriate administration of IV fluids for a resident when needed. D 2024-07-02 2024-08-09
0695 Provide safe and appropriate respiratory care for a resident when needed. D 2024-07-02 2024-08-09
0842 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. D 2024-07-02 2024-08-09
0565 Honor the resident's right to organize and participate in resident/family groups in the facility. E 2024-02-12 2024-03-11
0641 Ensure each resident receives an accurate assessment. D 2024-02-12 2024-03-11
0656 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. D 2024-02-12 2024-03-11
0685 Assist a resident in gaining access to vision and hearing services. D 2024-02-12 2024-03-11
0688 Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. D 2024-02-12 2024-03-11
0690 Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. D 2024-02-12 2024-03-11
0761 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. E 2024-02-12 2024-03-11
0803 Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. E 2024-02-12 2024-03-11
0808 Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law. D 2024-02-12 2024-03-11
0809 Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. E 2024-02-12 2024-03-11
0812 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F 2024-02-12 2024-03-11
0867 Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. F 2024-02-12 2024-03-11
0883 Develop and implement policies and procedures for flu and pneumonia vaccinations. E 2024-02-12 2024-03-11
0684 Provide appropriate treatment and care according to orders, resident’s preferences and goals. D 2024-02-12 2024-03-11
0689 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. D 2024-02-12 2024-03-11
0580 Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. J 2023-12-13 2023-09-29
0620 Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide. J 2023-12-13 2023-09-29
0760 Ensure that residents are free from significant medication errors. J 2023-12-13 2023-09-29
0867 Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. D 2023-12-13 2023-12-14
0880 Provide and implement an infection prevention and control program. D 2023-12-13 2023-12-14
0686 Provide appropriate pressure ulcer care and prevent new ulcers from developing. G 2023-09-11 2023-09-19
0550 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. D 2023-05-25 2023-09-11
0565 Honor the resident's right to organize and participate in resident/family groups in the facility. E 2023-05-25 2023-09-11
0655 Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted D 2023-05-25 2023-09-11
0677 Provide care and assistance to perform activities of daily living for any resident who is unable. D 2023-05-25 2023-09-11
0757 Ensure each resident’s drug regimen must be free from unnecessary drugs. J 2023-05-25 2023-09-11
0804 Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. E 2023-05-25 2023-09-11
0641 Ensure each resident receives an accurate assessment. B 2022-07-15 2022-08-24
0657 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. D 2022-07-15 2022-08-24
0688 Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. E 2022-07-15 2022-08-24
0693 Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. D 2022-07-15 2022-08-24
0759 Ensure medication error rates are not 5 percent or greater. E 2022-07-15 2022-08-24
0919 Make sure that a working call system is available in each resident's bathroom and bathing area. D 2022-07-15 2022-08-24

Penalties (9)

Fines issued
7
last 3 years
Total fines
$98,762
Payment denials
2
Date Type Fine amount
2023-05-25 Fine $3,728
2023-12-13 Fine $3,911
2023-12-13 Fine $3,912
2023-12-13 Fine $7,446
2023-05-25 Fine $11,865
2023-05-25 Fine $11,934
2024-07-02 Fine $55,966
2024-07-02 Payment Denial
2023-05-25 Payment Denial

Source: CMS Nursing Home Penalties.

Financial Health (FY 2023)

Payer mix (share of resident days)

Medicare 2.3% Medicaid 88.3% Other 9.4%

Operating performance

Operating Margin
8.3%
Total Margin
8.7%
Occupancy Rate
81.5%

Revenue & costs

Net Patient Revenue
$10.7M
Total Costs
$648K
Net Income
$941K

Balance sheet

Total Assets
$99.4M
Total Liabilities
$96.4M
Fund Balance
$3.0M
Current Ratio
1.04

Source: CMS SNF Cost Report (FY 2023). Cost report data lags by ~2 years.

Ownership & Corporate Structure

Chain: CONSULATE HEALTH CARE/INDEPENDENCE LIVING CENTERS/NSPIRE HEALTHCARE/RAYDIANT HEALTH CARE

Chain ID
158
Facilities in chain
36
Legal business name
620 TOM HUNTER ROAD OPCO LLC
Chain-average star ratings (for peer context)
Overall
2.3
Health
2.3
Staffing
2.6
QM
3.3

Owner / manager organizations (1)

Organization Role Association
SNF MGR LLC OPERATIONAL/MANAGERIAL CONTROL since 05/01/2025

Owner / manager individuals (6)

Name Role Association
CHAIK-OUGHLI, MAHER OPERATIONAL/MANAGERIAL CONTROL since 05/01/2025
GHANNAM, WASEEM OPERATIONAL/MANAGERIAL CONTROL since 05/01/2025
HOBACK, TIFFANY OPERATIONAL/MANAGERIAL CONTROL since 05/01/2025
JONES, TEQUILLA OPERATIONAL/MANAGERIAL CONTROL since 05/01/2025
RAINEY, MARNITA OPERATIONAL/MANAGERIAL CONTROL since 05/01/2025
SEMONES, BRANDI OPERATIONAL/MANAGERIAL CONTROL since 05/01/2025

Source: CMS Nursing Home Ownership. Percent ownership is rarely disclosed — CMS only requires it for specific roles.

Facility Features

CCRC
No
Hospital-based
No
Resident / family council
Resident
Sprinkler systems
Yes
Abuse citation flag
No
Methodology & sources

Full methodology →

All Data

Every labeled field shipped for this facility by CMS. No national median or percentile context is available for SNFs in the current release.

Download CSV

Show 112 rows
Source Metric Value Raw key
Cost Report Current Ratio 1.04 metrics.current_ratio
Cost Report fiscal_year 2,023 fiscal_year
Cost Report Medicaid Day Share (%) 88.3% metrics.medicaid_day_share
Cost Report Medicare Day Share (%) 2.3% metrics.medicare_day_share
Cost Report Net Income ($) $941,498 metrics.net_income
Cost Report Net Patient Revenue ($) $10,731,165 metrics.net_patient_revenue
Cost Report Occupancy Rate (%) 81.5% metrics.occupancy_rate
Cost Report Operating Margin (%) 8.3% metrics.operating_margin
Cost Report Total Assets ($) $99,428,525 metrics.total_assets
Cost Report Total Costs ($) $647,756 metrics.total_costs
Cost Report Total Fund Balances ($) $3,004,036 metrics.fund_balance
Cost Report Total Liabilities ($) $96,424,489 metrics.total_liabilities
Cost Report Total Margin (%) 8.7% metrics.total_margin
Provider Information Abuse Icon N Abuse Icon
Provider Information Adjusted LPN Staffing Hours per Resident per Day 1.16955 Adjusted LPN Staffing Hours per Resident per Day
Provider Information Adjusted Nurse Aide Staffing Hours per Resident per Day 1.95718 Adjusted Nurse Aide Staffing Hours per Resident per Day
Provider Information Adjusted RN Staffing Hours per Resident per Day 0.41457 Adjusted RN Staffing Hours per Resident per Day
Provider Information Adjusted Total Nurse Staffing Hours per Resident per Day 3.54130 Adjusted Total Nurse Staffing Hours per Resident per Day
Provider Information Adjusted Weekend Total Nurse Staffing Hours per Resident per Day 3.28521 Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
Provider Information Administrator turnover footnote Administrator turnover footnote
Provider Information Automatic Sprinkler Systems in All Required Areas Yes Automatic Sprinkler Systems in All Required Areas
Provider Information Average Number of Residents per Day 84.7 Average Number of Residents per Day
Provider Information Average Number of Residents per Day Footnote Average Number of Residents per Day Footnote
Provider Information Case-Mix LPN Staffing Hours per Resident per Day 0.75879 Case-Mix LPN Staffing Hours per Resident per Day
Provider Information Case-Mix Nurse Aide Staffing Hours per Resident per Day 2.06223 Case-Mix Nurse Aide Staffing Hours per Resident per Day
Provider Information Case-Mix RN Staffing Hours per Resident per Day 0.59809 Case-Mix RN Staffing Hours per Resident per Day
Provider Information Case-Mix Total Nurse Staffing Hours per Resident per Day 3.41912 Case-Mix Total Nurse Staffing Hours per Resident per Day
Provider Information Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day 3.01359 Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
Provider Information Chain Average Health Inspection Rating 2.3 Chain Average Health Inspection Rating
Provider Information Chain Average Overall 5-star Rating 2.3 Chain Average Overall 5-star Rating
Provider Information Chain Average QM Rating 3.3 Chain Average QM Rating
Provider Information Chain Average Staffing Rating 2.6 Chain Average Staffing Rating
Provider Information Chain ID 158 Chain ID
Provider Information Chain Name CONSULATE HEALTH CARE/INDEPENDENCE LIVING CENTERS/NSPIRE HEALTHCARE/RAYDIANT HEALTH CARE Chain Name
Provider Information City/Town Charlotte City/Town
Provider Information CMS Certification Number (CCN) 345388 CMS Certification Number (CCN)
Provider Information Continuing Care Retirement Community N Continuing Care Retirement Community
Provider Information County/Parish Mecklenburg County/Parish
Provider Information Date First Approved to Provide Medicare and Medicaid Services 1991-06-26 Date First Approved to Provide Medicare and Medicaid Services
Provider Information Geocoding Footnote Geocoding Footnote
Provider Information Health Inspection Rating 1 Health Inspection Rating
Provider Information Health Inspection Rating Footnote Health Inspection Rating Footnote
Provider Information Latitude 35.2789 Latitude
Provider Information Legal Business Name 620 TOM HUNTER ROAD OPCO LLC Legal Business Name
Provider Information Location 620 Tom Hunter Road,Charlotte,NC,28213 Location
Provider Information Long-Stay QM Rating 3 Long-Stay QM Rating
Provider Information Long-Stay QM Rating Footnote Long-Stay QM Rating Footnote
Provider Information Longitude -80.774 Longitude
Provider Information Most Recent Health Inspection More Than 2 Years Ago N Most Recent Health Inspection More Than 2 Years Ago
Provider Information Number of administrators who have left the nursing home 3 Number of administrators who have left the nursing home
Provider Information Number of Certified Beds 120 Number of Certified Beds
Provider Information Number of Citations from Infection Control Inspections Number of Citations from Infection Control Inspections
Provider Information Number of Facilities in Chain 36 Number of Facilities in Chain
Provider Information Number of Fines 7 Number of Fines
Provider Information Number of Payment Denials 2 Number of Payment Denials
Provider Information Nursing Case-Mix Index 1.21124 Nursing Case-Mix Index
Provider Information Nursing Case-Mix Index Ratio 0.87921 Nursing Case-Mix Index Ratio
Provider Information Overall Rating 1 Overall Rating
Provider Information Overall Rating Footnote Overall Rating Footnote
Provider Information Ownership Type For profit - Limited Liability company Ownership Type
Provider Information Physical Therapist Staffing Footnote Physical Therapist Staffing Footnote
Provider Information Processing Date 2026-03-01 Processing Date
Provider Information Provider Address 620 Tom Hunter Road Provider Address
Provider Information Provider Changed Ownership in Last 12 Months N Provider Changed Ownership in Last 12 Months
Provider Information Provider Name Crown Haven Health and Rehabilitation Provider Name
Provider Information Provider Resides in Hospital N Provider Resides in Hospital
Provider Information Provider SSA County Code 590 Provider SSA County Code
Provider Information Provider Type Medicare and Medicaid Provider Type
Provider Information QM Rating 3 QM Rating
Provider Information QM Rating Footnote QM Rating Footnote
Provider Information Rating Cycle 1 Health Deficiency Score 70 Rating Cycle 1 Health Deficiency Score
Provider Information Rating Cycle 1 Health Revisit Score 0 Rating Cycle 1 Health Revisit Score
Provider Information Rating Cycle 1 Number of Complaint Health Deficiencies 1 Rating Cycle 1 Number of Complaint Health Deficiencies
Provider Information Rating Cycle 1 Number of Health Revisits 1 Rating Cycle 1 Number of Health Revisits
Provider Information Rating Cycle 1 Number of Standard Health Deficiencies 6 Rating Cycle 1 Number of Standard Health Deficiencies
Provider Information Rating Cycle 1 Standard Survey Health Date 2025-07-03 Rating Cycle 1 Standard Survey Health Date
Provider Information Rating Cycle 1 Total Health Score 70 Rating Cycle 1 Total Health Score
Provider Information Rating Cycle 1 Total Number of Health Deficiencies 6 Rating Cycle 1 Total Number of Health Deficiencies
Provider Information Rating Cycle 2 Number of Standard Health Deficiencies 15 Rating Cycle 2 Number of Standard Health Deficiencies
Provider Information Rating Cycle 2 Standard Health Survey Date 2024-02-12 Rating Cycle 2 Standard Health Survey Date
Provider Information Rating Cycle 2/3 Health Deficiency Score 339 Rating Cycle 2/3 Health Deficiency Score
Provider Information Rating Cycle 2/3 Health Revisit Score 0 Rating Cycle 2/3 Health Revisit Score
Provider Information Rating Cycle 2/3 Number of Complaint Health Deficiencies 25 Rating Cycle 2/3 Number of Complaint Health Deficiencies
Provider Information Rating Cycle 2/3 Number of Health Revisits 1 Rating Cycle 2/3 Number of Health Revisits
Provider Information Rating Cycle 2/3 Total Health Score 339 Rating Cycle 2/3 Total Health Score
Provider Information Rating Cycle 2/3 Total Number of Health Deficiencies 38 Rating Cycle 2/3 Total Number of Health Deficiencies
Provider Information Registered Nurse hours per resident per day on the weekend 0.33962 Registered Nurse hours per resident per day on the weekend
Provider Information Registered Nurse turnover 45.5 Registered Nurse turnover
Provider Information Registered Nurse turnover footnote Registered Nurse turnover footnote
Provider Information Reported Licensed Staffing Hours per Resident per Day 1.40284 Reported Licensed Staffing Hours per Resident per Day
Provider Information Reported LPN Staffing Hours per Resident per Day 1.03571 Reported LPN Staffing Hours per Resident per Day
Provider Information Reported Nurse Aide Staffing Hours per Resident per Day 1.73322 Reported Nurse Aide Staffing Hours per Resident per Day
Provider Information Reported Physical Therapist Staffing Hours per Resident Per Day 0.01664 Reported Physical Therapist Staffing Hours per Resident Per Day
Provider Information Reported RN Staffing Hours per Resident per Day 0.36713 Reported RN Staffing Hours per Resident per Day
Provider Information Reported Staffing Footnote Reported Staffing Footnote
Provider Information Reported Total Nurse Staffing Hours per Resident per Day 3.13606 Reported Total Nurse Staffing Hours per Resident per Day
Provider Information Short-Stay QM Rating Short-Stay QM Rating
Provider Information Short-Stay QM Rating Footnote 2 Short-Stay QM Rating Footnote
Provider Information Special Focus Status Special Focus Status
Provider Information Staffing Rating 2 Staffing Rating
Provider Information Staffing Rating Footnote Staffing Rating Footnote
Provider Information State NC State
Provider Information Telephone Number 7045985136 Telephone Number
Provider Information Total Amount of Fines in Dollars 98762.00 Total Amount of Fines in Dollars
Provider Information Total number of nurse staff hours per resident per day on the weekend 2.90928 Total number of nurse staff hours per resident per day on the weekend
Provider Information Total Number of Penalties 9 Total Number of Penalties
Provider Information Total nursing staff turnover 61.8 Total nursing staff turnover
Provider Information Total nursing staff turnover footnote Total nursing staff turnover footnote
Provider Information Total Weighted Health Survey Score 137.250 Total Weighted Health Survey Score
Provider Information Urban Y Urban
Provider Information With a Resident and Family Council Resident With a Resident and Family Council
Provider Information ZIP Code 28213 ZIP Code