SNF

OUR LADY OF MERCY LIFE CENTER

CCN: 335767 · GUILDERLAND, NY 12084 · Albany County

⚠ Abuse citation flag

Overview

Address
2 MERCYCARE LANE, GUILDERLAND, NY 12084
Phone
5184648100
Certified beds
160
Avg daily residents
152 (95% of beds filled)
Ownership
Non-profit corporation
Provider type
Medicare and Medicaid
Medicare/Medicaid since
1993-07-01
Setting
Urban
1 /5
★★★★★
CMS Overall Rating

CMS 5-Star Ratings

CMS rates every Medicare/Medicaid-certified nursing home on four domains. The Overall rating is driven primarily by Health Inspection results, then adjusted up or down by Staffing and Quality Measures.

Overall Rating
Composite of Health Inspection, Staffing, and Quality Measures.
★★★★★ 1/5
Health Inspection
Based on the three most recent standard surveys, with more weight on recent results.
★★★★★ 1/5
Staffing
Weighted combination of RN and total nurse staffing hours per resident per day, case-mix adjusted.
★★★★★ 3/5
Quality Measures
15 resident-level quality measures split between long-stay and short-stay (post-acute) residents.
★★★★★ 3/5
Quality Measures breakdown
Long-Stay Quality Measures ★★★★★ 3/5
Short-Stay Quality Measures ★★★★★ 3/5

Staffing & Workforce

Direct-care staffing is the strongest operational driver of quality in nursing homes. Values are hours per resident per day, derived from payroll-based journal (PBJ) submissions. "Case-mix" adjusts for resident acuity; "Adjusted" is the CMS rating-input value.

Role Reported Case-mix expected Adjusted Federal floor
Total nurse
All nursing staff combined: RN + LPN + Aide
 3.69 3.77 3.78 ≥ 3.48
Registered Nurse (RN)
Licensed RN hours. Strongest driver of clinical outcomes.
 0.79 0.66 0.81 ≥ 0.55
Licensed Practical Nurse (LPN)
LPN/LVN hours. Often handles medication administration.
 0.96 0.84 0.98 —
Nurse aide
CNA hours. Bulk of direct resident care — bathing, feeding, mobility.
 1.95 2.27 1.99 —
Licensed (RN + LPN)
Combined licensed nurse coverage.
 1.75 — — —
Physical therapist
Rehabilitation therapist hours — important for post-acute / rehab admissions.
 0.10 — — —

Federal minimums (phasing in under the CMS 2024 minimum staffing rule) shown for reference. RN: 0.55 hrs/resident/day. Total nurse: 3.48 hrs/resident/day.

Weekend staffing

Total nurse (weekend)
3.34
hrs / resident / day
RN (weekend)
0.50
hrs / resident / day
Total nurse (adjusted, weekend)
3.42
hrs / resident / day

Weekend under-staffing is a common quality-of-care concern — adverse events are more frequent when licensed coverage drops.

Staff turnover

Total nursing staff turnover
50.0%
annual
RN turnover
28.2%
annual
Administrators departed
New facility — insufficient data.

Resident acuity

Nursing Case-Mix Index
1.34
higher acuity than avg
Case-Mix Index Ratio
0.97
facility / state ratio

Health Inspections

CMS weights three inspection cycles to compute the Health Inspection rating: the most recent (50%), the second most recent (33%), and the oldest (17%). Each standard-survey deficiency is assigned a score based on scope and severity; complaint-survey findings and revisit scores are added to produce the cycle total.

Cycle Date Total defs. Standard Complaint Deficiency score Revisits Total score
Cycle 1 (most recent) 2024-10-15 15 15 2 92 1 92
Cycle 2/3 (prior) 2022-02-14 8 7 1 32 1 32
Total weighted health score
77.0
lower is better

Deficiencies (25)

Individual survey findings. Scope/severity uses the CMS A–L matrix: letters further down the alphabet indicate greater harm and wider scope, up through J–L (immediate jeopardy).

1 A/B/C No actual harm — minor
24 D/E/F Actual harm — potential for minor
Tag Description Scope/Severity Survey date Corrected
0550 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. D 2024-10-15 2024-11-22
0554 Allow residents to self-administer drugs if determined clinically appropriate. D 2024-10-15 2024-12-02
0561 Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. E 2024-10-15 2024-11-22
0585 Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. F 2024-10-15 2024-12-06
0600 Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. D 2024-10-15 2024-11-28
0609 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. D 2024-10-15 2024-11-28
0610 Respond appropriately to all alleged violations. D 2024-10-15 2024-11-28
0657 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. D 2024-10-15 2024-12-06
0684 Provide appropriate treatment and care according to orders, resident’s preferences and goals. D 2024-10-15 2024-12-06
0759 Ensure medication error rates are not 5 percent or greater. D 2024-10-15 2024-12-06
0761 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. E 2024-10-15 2024-11-29
0812 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. E 2024-10-15 2024-10-15
0880 Provide and implement an infection prevention and control program. E 2024-10-15 2024-12-06
0656 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. D 2024-10-15 2024-12-06
0725 Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. E 2024-10-15 2024-12-04
0602 Protect each resident from the wrongful use of the resident's belongings or money. D 2024-09-20 2024-11-11
0656 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. D 2022-02-14 2022-04-13
0692 Provide enough food/fluids to maintain a resident's health. D 2022-02-14 2022-04-13
0698 Provide safe, appropriate dialysis care/services for a resident who requires such services. D 2022-02-14 2022-04-13
0770 Provide timely, quality laboratory services/tests to meet the needs of residents. D 2022-02-14 2022-04-13
0812 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. D 2022-02-14 2022-04-13
0814 Dispose of garbage and refuse properly. D 2022-02-14 2022-04-13
0842 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. D 2022-02-14 2022-04-13
0812 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. E 2019-08-13 2019-09-30
0814 Dispose of garbage and refuse properly. C 2019-08-13 2019-09-30

Financial Health (FY 2023)

Payer mix (share of resident days)

Medicare 1.1% Medicaid 57.3% Other 41.7%

Operating performance

Operating Margin
2.1%
Total Margin
3.3%
Occupancy Rate
79.7%
Cost per Resident Day
$42

Revenue & costs

Net Patient Revenue
$19.5M
Total Costs
$1.9M
Net Income
$650K

Balance sheet

Total Assets
$11.5M
Total Liabilities
$2.3M
Fund Balance
$9.2M
Current Ratio
2.05

Source: CMS SNF Cost Report (FY 2023). Cost report data lags by ~2 years.

Ownership & Corporate Structure

Chain: TRINITY HEALTH

Chain ID
525
Facilities in chain
20
Legal business name
OUR LADY OF MERCY LIFE CENTER
Chain-average star ratings (for peer context)
Overall
3.4
Health
3.1
Staffing
4.1
QM
3.6

Owner / manager organizations (4)

Organization Role Association
ST PETERS HEALTH PARTNERS 5% OR GREATER DIRECT OWNERSHIP INTEREST since 10/01/2011
TRINITY HEALTH CORPORATION 5% OR GREATER INDIRECT OWNERSHIP INTEREST since 07/01/2014
ST PETERS HEALTH PARTNERS OPERATIONAL/MANAGERIAL CONTROL since 10/01/2011
TRINITY HEALTH CORPORATION OPERATIONAL/MANAGERIAL CONTROL since 07/01/2014

Owner / manager individuals (20)

Name Role Association
BURKE, MICHAEL OPERATIONAL/MANAGERIAL CONTROL since 09/01/2020
MAZZACCO, MICHELLE OPERATIONAL/MANAGERIAL CONTROL since 08/22/2021
SIGNOR, KRISTIN OPERATIONAL/MANAGERIAL CONTROL since 04/01/2017
SULLIVAN-SMITH, SANDRA OPERATIONAL/MANAGERIAL CONTROL since 05/01/2014
BALA, GUHA CORPORATE DIRECTOR since 10/01/2022
HANKS, STEVEN CORPORATE DIRECTOR since 01/01/2023
ISACKSEN, DANIEL CORPORATE DIRECTOR since 10/01/2022
LAPCZYNSKI, PATRICIA CORPORATE DIRECTOR since 04/01/2025
MCCORMICK, ROBERT CORPORATE DIRECTOR since 01/01/2021
MEATH, MICHAEL CORPORATE DIRECTOR since 10/01/2022
MYERS, GINA CORPORATE DIRECTOR since 10/01/2022
POLLARD, MERRIETTE CORPORATE DIRECTOR since 10/01/2022
SULLIVAN, MARGUERITE CORPORATE DIRECTOR since 01/01/2025
SWEET ZAVAGLIA, KERRI CORPORATE DIRECTOR since 10/01/2022
TOFADE, OLUWATOYIN CORPORATE DIRECTOR since 01/01/2024
FARRELL, ERIC CORPORATE OFFICER since 07/01/2023
JIMINO, KATHLEEN CORPORATE OFFICER since 01/01/2024
MARSHALL, JOHN CORPORATE OFFICER since 10/05/2022
SIGNOR, KRISTIN CORPORATE OFFICER since 04/01/2017
WILDRIDGE, WILLIAM CORPORATE OFFICER since 10/01/2022

Source: CMS Nursing Home Ownership. Percent ownership is rarely disclosed — CMS only requires it for specific roles.

Facility Features

CCRC
No
Hospital-based
No
Resident / family council
Resident
Sprinkler systems
Yes
Abuse citation flag
Yes — last 2 cycles
Methodology & sources

Full methodology →

All Data

Every labeled field shipped for this facility by CMS. No national median or percentile context is available for SNFs in the current release.

Download CSV

Show 113 rows
Source Metric Value Raw key
Cost Report Cost per Resident Day ($) $42 metrics.cost_per_resident_day
Cost Report Current Ratio 2.05 metrics.current_ratio
Cost Report fiscal_year 2,023 fiscal_year
Cost Report Medicaid Day Share (%) 57.3% metrics.medicaid_day_share
Cost Report Medicare Day Share (%) 1.1% metrics.medicare_day_share
Cost Report Net Income ($) $650,367 metrics.net_income
Cost Report Net Patient Revenue ($) $19,509,948 metrics.net_patient_revenue
Cost Report Occupancy Rate (%) 79.7% metrics.occupancy_rate
Cost Report Operating Margin (%) 2.1% metrics.operating_margin
Cost Report Total Assets ($) $11,473,121 metrics.total_assets
Cost Report Total Costs ($) $1,934,578 metrics.total_costs
Cost Report Total Fund Balances ($) $9,223,079 metrics.fund_balance
Cost Report Total Liabilities ($) $2,250,042 metrics.total_liabilities
Cost Report Total Margin (%) 3.3% metrics.total_margin
Provider Information Abuse Icon Y Abuse Icon
Provider Information Adjusted LPN Staffing Hours per Resident per Day 0.97933 Adjusted LPN Staffing Hours per Resident per Day
Provider Information Adjusted Nurse Aide Staffing Hours per Resident per Day 1.99323 Adjusted Nurse Aide Staffing Hours per Resident per Day
Provider Information Adjusted RN Staffing Hours per Resident per Day 0.80917 Adjusted RN Staffing Hours per Resident per Day
Provider Information Adjusted Total Nurse Staffing Hours per Resident per Day 3.78173 Adjusted Total Nurse Staffing Hours per Resident per Day
Provider Information Adjusted Weekend Total Nurse Staffing Hours per Resident per Day 3.41547 Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
Provider Information Administrator turnover footnote 26 Administrator turnover footnote
Provider Information Automatic Sprinkler Systems in All Required Areas Yes Automatic Sprinkler Systems in All Required Areas
Provider Information Average Number of Residents per Day 151.7 Average Number of Residents per Day
Provider Information Average Number of Residents per Day Footnote — Average Number of Residents per Day Footnote
Provider Information Case-Mix LPN Staffing Hours per Resident per Day 0.83677 Case-Mix LPN Staffing Hours per Resident per Day
Provider Information Case-Mix Nurse Aide Staffing Hours per Resident per Day 2.27415 Case-Mix Nurse Aide Staffing Hours per Resident per Day
Provider Information Case-Mix RN Staffing Hours per Resident per Day 0.65956 Case-Mix RN Staffing Hours per Resident per Day
Provider Information Case-Mix Total Nurse Staffing Hours per Resident per Day 3.77047 Case-Mix Total Nurse Staffing Hours per Resident per Day
Provider Information Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day 3.32327 Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
Provider Information Chain Average Health Inspection Rating 3.1 Chain Average Health Inspection Rating
Provider Information Chain Average Overall 5-star Rating 3.4 Chain Average Overall 5-star Rating
Provider Information Chain Average QM Rating 3.6 Chain Average QM Rating
Provider Information Chain Average Staffing Rating 4.1 Chain Average Staffing Rating
Provider Information Chain ID 525 Chain ID
Provider Information Chain Name TRINITY HEALTH Chain Name
Provider Information City/Town GUILDERLAND City/Town
Provider Information CMS Certification Number (CCN) 335767 CMS Certification Number (CCN)
Provider Information Continuing Care Retirement Community N Continuing Care Retirement Community
Provider Information County/Parish Albany County/Parish
Provider Information Date First Approved to Provide Medicare and Medicaid Services 1993-07-01 Date First Approved to Provide Medicare and Medicaid Services
Provider Information Geocoding Footnote — Geocoding Footnote
Provider Information Health Inspection Rating 1 Health Inspection Rating
Provider Information Health Inspection Rating Footnote — Health Inspection Rating Footnote
Provider Information Latitude 42.7013 Latitude
Provider Information Legal Business Name OUR LADY OF MERCY LIFE CENTER Legal Business Name
Provider Information Location 2 MERCYCARE LANE,GUILDERLAND,NY,12084 Location
Provider Information Long-Stay QM Rating 3 Long-Stay QM Rating
Provider Information Long-Stay QM Rating Footnote — Long-Stay QM Rating Footnote
Provider Information Longitude -73.905 Longitude
Provider Information Most Recent Health Inspection More Than 2 Years Ago N Most Recent Health Inspection More Than 2 Years Ago
Provider Information Number of administrators who have left the nursing home — Number of administrators who have left the nursing home
Provider Information Number of Certified Beds 160 Number of Certified Beds
Provider Information Number of Citations from Infection Control Inspections — Number of Citations from Infection Control Inspections
Provider Information Number of Facilities in Chain 20 Number of Facilities in Chain
Provider Information Number of Fines 0 Number of Fines
Provider Information Number of Payment Denials 0 Number of Payment Denials
Provider Information Nursing Case-Mix Index 1.33571 Nursing Case-Mix Index
Provider Information Nursing Case-Mix Index Ratio 0.96956 Nursing Case-Mix Index Ratio
Provider Information Overall Rating 1 Overall Rating
Provider Information Overall Rating Footnote — Overall Rating Footnote
Provider Information Ownership Type Non profit - Corporation Ownership Type
Provider Information Physical Therapist Staffing Footnote — Physical Therapist Staffing Footnote
Provider Information Processing Date 2026-03-01 Processing Date
Provider Information Provider Address 2 MERCYCARE LANE Provider Address
Provider Information Provider Changed Ownership in Last 12 Months N Provider Changed Ownership in Last 12 Months
Provider Information Provider Name OUR LADY OF MERCY LIFE CENTER Provider Name
Provider Information Provider Resides in Hospital N Provider Resides in Hospital
Provider Information Provider SSA County Code 000 Provider SSA County Code
Provider Information Provider Type Medicare and Medicaid Provider Type
Provider Information QM Rating 3 QM Rating
Provider Information QM Rating Footnote — QM Rating Footnote
Provider Information Rating Cycle 1 Health Deficiency Score 92 Rating Cycle 1 Health Deficiency Score
Provider Information Rating Cycle 1 Health Revisit Score 0 Rating Cycle 1 Health Revisit Score
Provider Information Rating Cycle 1 Number of Complaint Health Deficiencies 2 Rating Cycle 1 Number of Complaint Health Deficiencies
Provider Information Rating Cycle 1 Number of Health Revisits 1 Rating Cycle 1 Number of Health Revisits
Provider Information Rating Cycle 1 Number of Standard Health Deficiencies 15 Rating Cycle 1 Number of Standard Health Deficiencies
Provider Information Rating Cycle 1 Standard Survey Health Date 2024-10-15 Rating Cycle 1 Standard Survey Health Date
Provider Information Rating Cycle 1 Total Health Score 92 Rating Cycle 1 Total Health Score
Provider Information Rating Cycle 1 Total Number of Health Deficiencies 15 Rating Cycle 1 Total Number of Health Deficiencies
Provider Information Rating Cycle 2 Number of Standard Health Deficiencies 7 Rating Cycle 2 Number of Standard Health Deficiencies
Provider Information Rating Cycle 2 Standard Health Survey Date 2022-02-14 Rating Cycle 2 Standard Health Survey Date
Provider Information Rating Cycle 2/3 Health Deficiency Score 32 Rating Cycle 2/3 Health Deficiency Score
Provider Information Rating Cycle 2/3 Health Revisit Score 0 Rating Cycle 2/3 Health Revisit Score
Provider Information Rating Cycle 2/3 Number of Complaint Health Deficiencies 1 Rating Cycle 2/3 Number of Complaint Health Deficiencies
Provider Information Rating Cycle 2/3 Number of Health Revisits 1 Rating Cycle 2/3 Number of Health Revisits
Provider Information Rating Cycle 2/3 Total Health Score 32 Rating Cycle 2/3 Total Health Score
Provider Information Rating Cycle 2/3 Total Number of Health Deficiencies 8 Rating Cycle 2/3 Total Number of Health Deficiencies
Provider Information Registered Nurse hours per resident per day on the weekend 0.49510 Registered Nurse hours per resident per day on the weekend
Provider Information Registered Nurse turnover 28.2 Registered Nurse turnover
Provider Information Registered Nurse turnover footnote — Registered Nurse turnover footnote
Provider Information Reported Licensed Staffing Hours per Resident per Day 1.74659 Reported Licensed Staffing Hours per Resident per Day
Provider Information Reported LPN Staffing Hours per Resident per Day 0.95638 Reported LPN Staffing Hours per Resident per Day
Provider Information Reported Nurse Aide Staffing Hours per Resident per Day 1.94653 Reported Nurse Aide Staffing Hours per Resident per Day
Provider Information Reported Physical Therapist Staffing Hours per Resident Per Day 0.09976 Reported Physical Therapist Staffing Hours per Resident Per Day
Provider Information Reported RN Staffing Hours per Resident per Day 0.79021 Reported RN Staffing Hours per Resident per Day
Provider Information Reported Staffing Footnote — Reported Staffing Footnote
Provider Information Reported Total Nurse Staffing Hours per Resident per Day 3.69313 Reported Total Nurse Staffing Hours per Resident per Day
Provider Information Short-Stay QM Rating 3 Short-Stay QM Rating
Provider Information Short-Stay QM Rating Footnote — Short-Stay QM Rating Footnote
Provider Information Special Focus Status — Special Focus Status
Provider Information Staffing Rating 3 Staffing Rating
Provider Information Staffing Rating Footnote — Staffing Rating Footnote
Provider Information State NY State
Provider Information Telephone Number 5184648100 Telephone Number
Provider Information Total Amount of Fines in Dollars 0.00 Total Amount of Fines in Dollars
Provider Information Total number of nurse staff hours per resident per day on the weekend 3.33545 Total number of nurse staff hours per resident per day on the weekend
Provider Information Total Number of Penalties 0 Total Number of Penalties
Provider Information Total nursing staff turnover 50.0 Total nursing staff turnover
Provider Information Total nursing staff turnover footnote — Total nursing staff turnover footnote
Provider Information Total Weighted Health Survey Score 77.000 Total Weighted Health Survey Score
Provider Information Urban Y Urban
Provider Information With a Resident and Family Council Resident With a Resident and Family Council
Provider Information ZIP Code 12084 ZIP Code