The Terrace at Crystal LLC
CCN: 245289 · CRYSTAL, MN 55422 · Hennepin County
Overview
- Address
- 3245 VERA CRUZ AVENUE NORTH, CRYSTAL, MN 55422
- Phone
- 7639716300
- Certified beds
- 85
- Avg daily residents
- 57 (68% of beds filled)
- Ownership
- For-profit (individual owner)
- Provider type
- Medicare and Medicaid
- Medicare/Medicaid since
- 1984-11-01
- Setting
- Urban
CMS 5-Star Ratings
CMS rates every Medicare/Medicaid-certified nursing home on four domains. The Overall rating is driven primarily by Health Inspection results, then adjusted up or down by Staffing and Quality Measures.
Staffing & Workforce
Direct-care staffing is the strongest operational driver of quality in nursing homes. Values are hours per resident per day, derived from payroll-based journal (PBJ) submissions. "Case-mix" adjusts for resident acuity; "Adjusted" is the CMS rating-input value.
| Role | Reported | Case-mix expected | Adjusted | Federal floor | |
|---|---|---|---|---|---|
| Total nurse All nursing staff combined: RN + LPN + Aide | 4.90 | 3.67 | 5.15 | ≥ 3.48 | |
| Registered Nurse (RN) Licensed RN hours. Strongest driver of clinical outcomes. | 0.47 | 0.64 | 0.49 | ≥ 0.55 | Below floor |
| Licensed Practical Nurse (LPN) LPN/LVN hours. Often handles medication administration. | 1.04 | 0.82 | 1.09 | — | |
| Nurse aide CNA hours. Bulk of direct resident care — bathing, feeding, mobility. | 3.39 | 2.22 | 3.57 | — | |
| Licensed (RN + LPN) Combined licensed nurse coverage. | 1.50 | — | — | — | |
| Physical therapist Rehabilitation therapist hours — important for post-acute / rehab admissions. | 0.10 | — | — | — |
Federal minimums (phasing in under the CMS 2024 minimum staffing rule) shown for reference. RN: 0.55 hrs/resident/day. Total nurse: 3.48 hrs/resident/day.
Weekend staffing
Weekend under-staffing is a common quality-of-care concern — adverse events are more frequent when licensed coverage drops.
Staff turnover
Resident acuity
Health Inspections
CMS weights three inspection cycles to compute the Health Inspection rating: the most recent (50%), the second most recent (33%), and the oldest (17%). Each standard-survey deficiency is assigned a score based on scope and severity; complaint-survey findings and revisit scores are added to produce the cycle total.
| Cycle | Date | Total defs. | Standard | Complaint | Deficiency score | Revisits | Total score |
|---|---|---|---|---|---|---|---|
| Cycle 1 (most recent) | 2025-12-08 | 31 | 24 | 11 | 406 | 1 | 406 |
| Cycle 2/3 (prior) | 2025-07-02 | 102 | 33 | 75 | 883 | 2 | 1,325 |
Deficiencies (159)
Individual survey findings. Scope/severity uses the CMS A–L matrix: letters further down the alphabet indicate greater harm and wider scope, up through J–L (immediate jeopardy).
| Tag | Description | Scope/Severity | Survey date | Corrected |
|---|---|---|---|---|
| 0697 | Provide safe, appropriate pain management for a resident who requires such services. | D | 2026-01-30 | 2026-02-13 |
| 0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | 2026-01-21 | 2026-02-13 |
| 0576 | Ensure residents have reasonable access to and privacy in their use of communication methods. | F | 2025-12-08 | 2026-01-22 |
| 0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | J | 2025-12-08 | 2026-01-22 |
| 0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | 2025-12-08 | 2026-01-22 |
| 0628 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | D | 2025-12-08 | 2026-01-22 |
| 0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | 2025-12-08 | 2026-01-22 |
| 0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | 2025-12-08 | 2026-01-22 |
| 0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | 2025-12-08 | 2026-01-22 |
| 0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | K | 2025-12-08 | 2026-01-22 |
| 0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | 2025-12-08 | 2026-02-20 |
| 0697 | Provide safe, appropriate pain management for a resident who requires such services. | D | 2025-12-08 | 2026-02-20 |
| 0726 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | D | 2025-12-08 | 2026-02-20 |
| 0740 | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. | D | 2025-12-08 | 2026-01-22 |
| 0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | 2025-12-08 | 2026-01-22 |
| 0867 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. | F | 2025-12-08 | 2026-01-22 |
| 0880 | Provide and implement an infection prevention and control program. | K | 2025-12-08 | 2026-02-20 |
| 0919 | Make sure that a working call system is available in each resident's bathroom and bathing area. | F | 2025-12-08 | 2026-01-22 |
| 0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | E | 2025-12-08 | 2026-01-22 |
| 0941 | Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members. | F | 2025-12-08 | 2026-02-20 |
| 0942 | Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents. | F | 2025-12-08 | 2026-01-22 |
| 0944 | Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program. | F | 2025-12-08 | 2026-01-22 |
| 0946 | Provide training in compliance and ethics. | F | 2025-12-08 | 2026-01-22 |
| 0949 | Provide behavior health training consistent with the requirements and as determined by a facility assessment. | F | 2025-12-08 | 2026-01-22 |
| 0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | F | 2025-12-08 | 2026-01-22 |
| 0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | E | 2025-12-08 | 2026-01-22 |
| 0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | F | 2025-12-08 | 2026-01-22 |
| 0730 | Observe each nurse aide's job performance and give regular training. | F | 2025-12-08 | 2026-01-22 |
| 0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | 2025-12-08 | 2026-01-22 |
| 0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | E | 2025-07-02 | 2025-08-26 |
| 0552 | Ensure that residents are fully informed and understand their health status, care and treatments. | D | 2025-07-02 | 2025-08-26 |
| 0576 | Ensure residents have reasonable access to and privacy in their use of communication methods. | D | 2025-07-02 | 2025-08-26 |
| 0577 | Allow residents to easily view the nursing home's survey results and communicate with advocate agencies. | C | 2025-07-02 | 2025-08-26 |
| 0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | 2025-07-02 | 2025-08-26 |
| 0585 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | 2025-07-02 | 2025-08-26 |
| 0605 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. | D | 2025-07-02 | 2025-08-26 |
| 0636 | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. | D | 2025-07-02 | 2025-08-26 |
| 0638 | Assure that each resident’s assessment is updated at least once every 3 months. | D | 2025-07-02 | 2025-08-26 |
| 0641 | Ensure each resident receives an accurate assessment. | D | 2025-07-02 | 2025-08-26 |
| 0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | 2025-07-02 | 2025-08-26 |
| 0676 | Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. | D | 2025-07-02 | 2025-08-26 |
| 0679 | Provide activities to meet all resident's needs. | D | 2025-07-02 | 2025-08-26 |
| 0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | 2025-07-02 | 2025-08-26 |
| 0688 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | D | 2025-07-02 | 2025-08-26 |
| 0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | 2025-07-02 | 2025-08-26 |
| 0692 | Provide enough food/fluids to maintain a resident's health. | D | 2025-07-02 | 2025-08-26 |
| 0697 | Provide safe, appropriate pain management for a resident who requires such services. | D | 2025-07-02 | 2025-08-26 |
| 0699 | Provide care or services that was trauma informed and/or culturally competent. | D | 2025-07-02 | 2025-08-26 |
| 0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | 2025-07-02 | 2025-08-26 |
| 0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | 2025-07-02 | 2025-08-26 |
Showing 50 most recent of 159. See the All Data CSV for the full list.
Penalties (12)
| Date | Type | Fine amount |
|---|---|---|
| 2024-01-02 | Fine | $4,545 |
| 2024-01-08 | Fine | $4,938 |
| 2023-11-06 | Fine | $8,469 |
| 2023-12-11 | Fine | $11,645 |
| 2024-01-22 | Fine | $14,814 |
| 2024-08-06 | Fine | $16,349 |
| 2024-03-27 | Fine | $17,813 |
| 2023-07-17 | Fine | $95,471 |
| 2024-08-30 | Payment Denial | — |
| 2024-03-27 | Payment Denial | — |
| 2023-07-17 | Payment Denial | — |
| 2023-05-09 | Payment Denial | — |
Source: CMS Nursing Home Penalties.
Financial Health (FY 2023)
Payer mix (share of resident days)
Operating performance
Revenue & costs
Balance sheet
Source: CMS SNF Cost Report (FY 2023). Cost report data lags by ~2 years.
Ownership & Corporate Structure
Owner / manager individuals (3)
| Name | Role | Association |
|---|---|---|
| KATZ, GEORGE | 5% OR GREATER DIRECT OWNERSHIP INTEREST | since 01/01/2021 |
| KATZ, GEORGE | CORPORATE OFFICER | since 01/01/2001 |
| MERCHANT, ZENAE | W-2 MANAGING EMPLOYEE | since 01/01/2021 |
Source: CMS Nursing Home Ownership. Percent ownership is rarely disclosed — CMS only requires it for specific roles.
Facility Features
- CCRC
- No
- Hospital-based
- No
- Resident / family council
- Resident
- Sprinkler systems
- Yes
- Special focus status
- SFF
- Abuse citation flag
- No
- Nursing Home Provider Info (
nh-provider-info), vintage 2026, downloaded 2026-04-14 , 14,703 rows. - Nursing Home Penalties (
nh-penalties), vintage 2026, downloaded 2026-04-14 , 16,915 rows. - Nursing Home Health Deficiencies (
nh-deficiencies), vintage 2026, downloaded 2026-04-14 , 418,972 rows. - Nursing Home Ownership (
nh-ownership), vintage 2026, downloaded 2026-04-14 , 160,393 rows. - Skilled Nursing Facility Cost Report (
snf-cost-report), vintage 2023, downloaded 2026-04-14 , 14,120 rows.
All Data
Every labeled field shipped for this facility by CMS. No national median or percentile context is available for SNFs in the current release.
Show 113 rows
| Source | Metric | Value | Raw key |
|---|---|---|---|
| Cost Report | Cost per Resident Day ($) | $33 | metrics.cost_per_resident_day |
| Cost Report | Current Ratio | 0.33 | metrics.current_ratio |
| Cost Report | fiscal_year | 2,023 | fiscal_year |
| Cost Report | Medicaid Day Share (%) | 79.1% | metrics.medicaid_day_share |
| Cost Report | Medicare Day Share (%) | 6.8% | metrics.medicare_day_share |
| Cost Report | Net Income ($) | $-2,201,816 | metrics.net_income |
| Cost Report | Net Patient Revenue ($) | $8,842,728 | metrics.net_patient_revenue |
| Cost Report | Occupancy Rate (%) | 60.2% | metrics.occupancy_rate |
| Cost Report | Operating Margin (%) | -24.9% | metrics.operating_margin |
| Cost Report | Total Assets ($) | $1,115,504 | metrics.total_assets |
| Cost Report | Total Costs ($) | $844,418 | metrics.total_costs |
| Cost Report | Total Fund Balances ($) | $-5,001,514 | metrics.fund_balance |
| Cost Report | Total Liabilities ($) | $6,117,018 | metrics.total_liabilities |
| Cost Report | Total Margin (%) | -24.9% | metrics.total_margin |
| Provider Information | Abuse Icon | N | Abuse Icon |
| Provider Information | Adjusted LPN Staffing Hours per Resident per Day | 1.09041 | Adjusted LPN Staffing Hours per Resident per Day |
| Provider Information | Adjusted Nurse Aide Staffing Hours per Resident per Day | 3.56809 | Adjusted Nurse Aide Staffing Hours per Resident per Day |
| Provider Information | Adjusted RN Staffing Hours per Resident per Day | 0.48952 | Adjusted RN Staffing Hours per Resident per Day |
| Provider Information | Adjusted Total Nurse Staffing Hours per Resident per Day | 5.14802 | Adjusted Total Nurse Staffing Hours per Resident per Day |
| Provider Information | Adjusted Weekend Total Nurse Staffing Hours per Resident per Day | 4.27061 | Adjusted Weekend Total Nurse Staffing Hours per Resident per Day |
| Provider Information | Administrator turnover footnote | 26 | Administrator turnover footnote |
| Provider Information | Automatic Sprinkler Systems in All Required Areas | Yes | Automatic Sprinkler Systems in All Required Areas |
| Provider Information | Average Number of Residents per Day | 57.4 | Average Number of Residents per Day |
| Provider Information | Average Number of Residents per Day Footnote | — | Average Number of Residents per Day Footnote |
| Provider Information | Case-Mix LPN Staffing Hours per Resident per Day | 0.81527 | Case-Mix LPN Staffing Hours per Resident per Day |
| Provider Information | Case-Mix Nurse Aide Staffing Hours per Resident per Day | 2.21571 | Case-Mix Nurse Aide Staffing Hours per Resident per Day |
| Provider Information | Case-Mix RN Staffing Hours per Resident per Day | 0.64261 | Case-Mix RN Staffing Hours per Resident per Day |
| Provider Information | Case-Mix Total Nurse Staffing Hours per Resident per Day | 3.67358 | Case-Mix Total Nurse Staffing Hours per Resident per Day |
| Provider Information | Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day | 3.23788 | Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day |
| Provider Information | Chain Average Health Inspection Rating | — | Chain Average Health Inspection Rating |
| Provider Information | Chain Average Overall 5-star Rating | — | Chain Average Overall 5-star Rating |
| Provider Information | Chain Average QM Rating | — | Chain Average QM Rating |
| Provider Information | Chain Average Staffing Rating | — | Chain Average Staffing Rating |
| Provider Information | Chain ID | — | Chain ID |
| Provider Information | Chain Name | — | Chain Name |
| Provider Information | City/Town | CRYSTAL | City/Town |
| Provider Information | CMS Certification Number (CCN) | 245289 | CMS Certification Number (CCN) |
| Provider Information | Continuing Care Retirement Community | N | Continuing Care Retirement Community |
| Provider Information | County/Parish | Hennepin | County/Parish |
| Provider Information | Date First Approved to Provide Medicare and Medicaid Services | 1984-11-01 | Date First Approved to Provide Medicare and Medicaid Services |
| Provider Information | Geocoding Footnote | — | Geocoding Footnote |
| Provider Information | Health Inspection Rating | — | Health Inspection Rating |
| Provider Information | Health Inspection Rating Footnote | 18 | Health Inspection Rating Footnote |
| Provider Information | Latitude | 45.0223 | Latitude |
| Provider Information | Legal Business Name | THE TERRACE AT CRYSTAL LLC | Legal Business Name |
| Provider Information | Location | 3245 VERA CRUZ AVENUE NORTH,CRYSTAL,MN,55422 | Location |
| Provider Information | Long-Stay QM Rating | — | Long-Stay QM Rating |
| Provider Information | Long-Stay QM Rating Footnote | 18 | Long-Stay QM Rating Footnote |
| Provider Information | Longitude | -93.35 | Longitude |
| Provider Information | Most Recent Health Inspection More Than 2 Years Ago | N | Most Recent Health Inspection More Than 2 Years Ago |
| Provider Information | Number of administrators who have left the nursing home | — | Number of administrators who have left the nursing home |
| Provider Information | Number of Certified Beds | 85 | Number of Certified Beds |
| Provider Information | Number of Citations from Infection Control Inspections | — | Number of Citations from Infection Control Inspections |
| Provider Information | Number of Facilities in Chain | — | Number of Facilities in Chain |
| Provider Information | Number of Fines | 8 | Number of Fines |
| Provider Information | Number of Payment Denials | 4 | Number of Payment Denials |
| Provider Information | Nursing Case-Mix Index | 1.30139 | Nursing Case-Mix Index |
| Provider Information | Nursing Case-Mix Index Ratio | 0.94464 | Nursing Case-Mix Index Ratio |
| Provider Information | Overall Rating | — | Overall Rating |
| Provider Information | Overall Rating Footnote | 18 | Overall Rating Footnote |
| Provider Information | Ownership Type | For profit - Individual | Ownership Type |
| Provider Information | Physical Therapist Staffing Footnote | — | Physical Therapist Staffing Footnote |
| Provider Information | Processing Date | 2026-03-01 | Processing Date |
| Provider Information | Provider Address | 3245 VERA CRUZ AVENUE NORTH | Provider Address |
| Provider Information | Provider Changed Ownership in Last 12 Months | N | Provider Changed Ownership in Last 12 Months |
| Provider Information | Provider Name | The Terrace at Crystal LLC | Provider Name |
| Provider Information | Provider Resides in Hospital | N | Provider Resides in Hospital |
| Provider Information | Provider SSA County Code | 260 | Provider SSA County Code |
| Provider Information | Provider Type | Medicare and Medicaid | Provider Type |
| Provider Information | QM Rating | — | QM Rating |
| Provider Information | QM Rating Footnote | 18 | QM Rating Footnote |
| Provider Information | Rating Cycle 1 Health Deficiency Score | 406 | Rating Cycle 1 Health Deficiency Score |
| Provider Information | Rating Cycle 1 Health Revisit Score | 0 | Rating Cycle 1 Health Revisit Score |
| Provider Information | Rating Cycle 1 Number of Complaint Health Deficiencies | 11 | Rating Cycle 1 Number of Complaint Health Deficiencies |
| Provider Information | Rating Cycle 1 Number of Health Revisits | 1 | Rating Cycle 1 Number of Health Revisits |
| Provider Information | Rating Cycle 1 Number of Standard Health Deficiencies | 24 | Rating Cycle 1 Number of Standard Health Deficiencies |
| Provider Information | Rating Cycle 1 Standard Survey Health Date | 2025-12-08 | Rating Cycle 1 Standard Survey Health Date |
| Provider Information | Rating Cycle 1 Total Health Score | 406 | Rating Cycle 1 Total Health Score |
| Provider Information | Rating Cycle 1 Total Number of Health Deficiencies | 31 | Rating Cycle 1 Total Number of Health Deficiencies |
| Provider Information | Rating Cycle 2 Number of Standard Health Deficiencies | 33 | Rating Cycle 2 Number of Standard Health Deficiencies |
| Provider Information | Rating Cycle 2 Standard Health Survey Date | 2025-07-02 | Rating Cycle 2 Standard Health Survey Date |
| Provider Information | Rating Cycle 2/3 Health Deficiency Score | 883 | Rating Cycle 2/3 Health Deficiency Score |
| Provider Information | Rating Cycle 2/3 Health Revisit Score | 442 | Rating Cycle 2/3 Health Revisit Score |
| Provider Information | Rating Cycle 2/3 Number of Complaint Health Deficiencies | 75 | Rating Cycle 2/3 Number of Complaint Health Deficiencies |
| Provider Information | Rating Cycle 2/3 Number of Health Revisits | 2 | Rating Cycle 2/3 Number of Health Revisits |
| Provider Information | Rating Cycle 2/3 Total Health Score | 1325 | Rating Cycle 2/3 Total Health Score |
| Provider Information | Rating Cycle 2/3 Total Number of Health Deficiencies | 102 | Rating Cycle 2/3 Total Number of Health Deficiencies |
| Provider Information | Registered Nurse hours per resident per day on the weekend | 0.21164 | Registered Nurse hours per resident per day on the weekend |
| Provider Information | Registered Nurse turnover | — | Registered Nurse turnover |
| Provider Information | Registered Nurse turnover footnote | 27 | Registered Nurse turnover footnote |
| Provider Information | Reported Licensed Staffing Hours per Resident per Day | 1.50327 | Reported Licensed Staffing Hours per Resident per Day |
| Provider Information | Reported LPN Staffing Hours per Resident per Day | 1.03750 | Reported LPN Staffing Hours per Resident per Day |
| Provider Information | Reported Nurse Aide Staffing Hours per Resident per Day | 3.39495 | Reported Nurse Aide Staffing Hours per Resident per Day |
| Provider Information | Reported Physical Therapist Staffing Hours per Resident Per Day | 0.09962 | Reported Physical Therapist Staffing Hours per Resident Per Day |
| Provider Information | Reported RN Staffing Hours per Resident per Day | 0.46577 | Reported RN Staffing Hours per Resident per Day |
| Provider Information | Reported Staffing Footnote | — | Reported Staffing Footnote |
| Provider Information | Reported Total Nurse Staffing Hours per Resident per Day | 4.89822 | Reported Total Nurse Staffing Hours per Resident per Day |
| Provider Information | Short-Stay QM Rating | — | Short-Stay QM Rating |
| Provider Information | Short-Stay QM Rating Footnote | 18 | Short-Stay QM Rating Footnote |
| Provider Information | Special Focus Status | SFF | Special Focus Status |
| Provider Information | Staffing Rating | — | Staffing Rating |
| Provider Information | Staffing Rating Footnote | 18 | Staffing Rating Footnote |
| Provider Information | State | MN | State |
| Provider Information | Telephone Number | 7639716300 | Telephone Number |
| Provider Information | Total Amount of Fines in Dollars | 174044.00 | Total Amount of Fines in Dollars |
| Provider Information | Total number of nurse staff hours per resident per day on the weekend | 4.06338 | Total number of nurse staff hours per resident per day on the weekend |
| Provider Information | Total Number of Penalties | 12 | Total Number of Penalties |
| Provider Information | Total nursing staff turnover | 23.8 | Total nursing staff turnover |
| Provider Information | Total nursing staff turnover footnote | — | Total nursing staff turnover footnote |
| Provider Information | Total Weighted Health Survey Score | 635.750 | Total Weighted Health Survey Score |
| Provider Information | Urban | Y | Urban |
| Provider Information | With a Resident and Family Council | Resident | With a Resident and Family Council |
| Provider Information | ZIP Code | 55422 | ZIP Code |