Overview

Address
120 MURRAY STREET, MEDFORD, MA 02155
Phone
7813910800
Certified beds
164
Avg daily residents
134 (82% of beds filled)
Ownership
For-profit LLC
Provider type
Medicare and Medicaid
Medicare/Medicaid since
1990-08-16
Setting
Urban
1 /5
CMS Overall Rating

CMS 5-Star Ratings

CMS rates every Medicare/Medicaid-certified nursing home on four domains. The Overall rating is driven primarily by Health Inspection results, then adjusted up or down by Staffing and Quality Measures.

Overall Rating
Composite of Health Inspection, Staffing, and Quality Measures.
1/5
Health Inspection
Based on the three most recent standard surveys, with more weight on recent results.
1/5
Staffing
Weighted combination of RN and total nurse staffing hours per resident per day, case-mix adjusted.
3/5
Quality Measures
15 resident-level quality measures split between long-stay and short-stay (post-acute) residents.
2/5
Quality Measures breakdown
Long-Stay Quality Measures 2/5
Short-Stay Quality Measures 2/5

Staffing & Workforce

Direct-care staffing is the strongest operational driver of quality in nursing homes. Values are hours per resident per day, derived from payroll-based journal (PBJ) submissions. "Case-mix" adjusts for resident acuity; "Adjusted" is the CMS rating-input value.

Role Reported Case-mix expected Adjusted Federal floor
Total nurse
All nursing staff combined: RN + LPN + Aide
3.36 3.68 3.53 ≥ 3.48 Below floor
Registered Nurse (RN)
Licensed RN hours. Strongest driver of clinical outcomes.
0.69 0.64 0.73 ≥ 0.55
Licensed Practical Nurse (LPN)
LPN/LVN hours. Often handles medication administration.
0.77 0.82 0.81
Nurse aide
CNA hours. Bulk of direct resident care — bathing, feeding, mobility.
1.90 2.22 1.99
Licensed (RN + LPN)
Combined licensed nurse coverage.
1.46
Physical therapist
Rehabilitation therapist hours — important for post-acute / rehab admissions.
0.03

Federal minimums (phasing in under the CMS 2024 minimum staffing rule) shown for reference. RN: 0.55 hrs/resident/day. Total nurse: 3.48 hrs/resident/day.

Weekend staffing

Total nurse (weekend)
2.96
hrs / resident / day
RN (weekend)
0.62
hrs / resident / day
Total nurse (adjusted, weekend)
3.11
hrs / resident / day

Weekend under-staffing is a common quality-of-care concern — adverse events are more frequent when licensed coverage drops.

Staff turnover

Total nursing staff turnover
42.2%
annual
RN turnover
51.6%
annual
Administrators departed
3
last 12 months

Resident acuity

Nursing Case-Mix Index
1.30
higher acuity than avg
Case-Mix Index Ratio
0.95
facility / state ratio

Health Inspections

CMS weights three inspection cycles to compute the Health Inspection rating: the most recent (50%), the second most recent (33%), and the oldest (17%). Each standard-survey deficiency is assigned a score based on scope and severity; complaint-survey findings and revisit scores are added to produce the cycle total.

Cycle Date Total defs. Standard Complaint Deficiency score Revisits Total score
Cycle 1 (most recent) 2025-09-09 14 13 1 64 1 64
Cycle 2/3 (prior) 2024-08-12 37 34 3 396 2 594
Total weighted health score
196.5
lower is better

Deficiencies (78)

Individual survey findings. Scope/severity uses the CMS A–L matrix: letters further down the alphabet indicate greater harm and wider scope, up through J–L (immediate jeopardy).

67 D/E/F Actual harm — potential for minor
11 G/H/I Actual harm
Tag Description Scope/Severity Survey date Corrected
0550 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. D 2025-09-09 2025-10-16
0607 Develop and implement policies and procedures to prevent abuse, neglect, and theft. D 2025-09-09 2025-10-16
0640 Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. E 2025-09-09 2025-10-16
0641 Ensure each resident receives an accurate assessment. D 2025-09-09 2025-10-16
0658 Ensure services provided by the nursing facility meet professional standards of quality. D 2025-09-09 2025-10-16
0677 Provide care and assistance to perform activities of daily living for any resident who is unable. D 2025-09-09 2025-10-16
0688 Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. D 2025-09-09 2025-10-16
0692 Provide enough food/fluids to maintain a resident's health. D 2025-09-09 2025-10-16
0756 Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. D 2025-09-09 2025-10-16
0790 Provide routine and 24-hour emergency dental care for each resident. D 2025-09-09 2025-10-16
0804 Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. E 2025-09-09 2025-10-16
0842 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. D 2025-09-09 2025-10-16
0880 Provide and implement an infection prevention and control program. D 2025-09-09 2025-10-16
0655 Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted D 2025-07-15 2025-08-22
0600 Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. G 2024-10-30 2024-10-31
0691 Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services. G 2024-10-30 2024-10-31
0550 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. D 2024-08-12 2024-08-13
0552 Ensure that residents are fully informed and understand their health status, care and treatments. D 2024-08-12 2024-08-13
0558 Reasonably accommodate the needs and preferences of each resident. D 2024-08-12 2024-08-13
0578 Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. D 2024-08-12 2024-08-13
0580 Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. G 2024-08-12 2024-08-13
0582 Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. D 2024-08-12 2024-08-13
0600 Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. G 2024-08-12 2024-08-13
0604 Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. D 2024-08-12 2024-08-13
0607 Develop and implement policies and procedures to prevent abuse, neglect, and theft. D 2024-08-12 2024-10-02
0609 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. D 2024-08-12 2024-10-02
0610 Respond appropriately to all alleged violations. D 2024-08-12 2024-08-13
0641 Ensure each resident receives an accurate assessment. D 2024-08-12 2024-08-13
0655 Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted D 2024-08-12 2024-08-13
0656 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. E 2024-08-12 2024-08-13
0657 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. D 2024-08-12 2024-08-13
0658 Ensure services provided by the nursing facility meet professional standards of quality. E 2024-08-12 2024-08-13
0677 Provide care and assistance to perform activities of daily living for any resident who is unable. H 2024-08-12 2024-10-02
0684 Provide appropriate treatment and care according to orders, resident’s preferences and goals. H 2024-08-12 2024-08-13
0685 Assist a resident in gaining access to vision and hearing services. D 2024-08-12 2024-08-13
0686 Provide appropriate pressure ulcer care and prevent new ulcers from developing. H 2024-08-12 2024-10-02
0688 Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. G 2024-08-12 2024-08-13
0689 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. D 2024-08-12 2024-08-13
0692 Provide enough food/fluids to maintain a resident's health. D 2024-08-12 2024-08-13
0695 Provide safe and appropriate respiratory care for a resident when needed. D 2024-08-12 2024-10-02
0697 Provide safe, appropriate pain management for a resident who requires such services. G 2024-08-12 2024-08-13
0698 Provide safe, appropriate dialysis care/services for a resident who requires such services. D 2024-08-12 2024-10-02
0699 Provide care or services that was trauma informed and/or culturally competent. D 2024-08-12 2024-08-13
0725 Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. G 2024-08-12 2024-08-13
0756 Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. D 2024-08-12 2024-08-13
0758 Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. D 2024-08-12 2024-08-13
0761 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. E 2024-08-12 2024-10-02
0842 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. E 2024-08-12 2024-10-02
0880 Provide and implement an infection prevention and control program. F 2024-08-12 2024-08-13
0883 Develop and implement policies and procedures for flu and pneumonia vaccinations. D 2024-08-12 2024-09-09

Showing 50 most recent of 78. See the All Data CSV for the full list.

Penalties (3)

Fines issued
3
last 3 years
Total fines
$286,020
Date Type Fine amount
2023-10-26 Fine $15,593
2024-10-30 Fine $73,306
2024-08-12 Fine $197,121

Source: CMS Nursing Home Penalties.

Financial Health (FY 2023)

Payer mix (share of resident days)

Medicare 2.3% Medicaid 85.4% Other 12.3%

Operating performance

Operating Margin
-25.7%
Total Margin
-24.3%
Occupancy Rate
78.7%

Revenue & costs

Net Patient Revenue
$13.6M
Total Costs
$935K
Net Income
-$3.3M

Balance sheet

Total Assets
-$5.2M
Total Liabilities
-$1.8M
Fund Balance
-$3.3M
Current Ratio
0.73

Source: CMS SNF Cost Report (FY 2023). Cost report data lags by ~2 years.

Ownership & Corporate Structure

Chain: REGALCARE

Chain ID
439
Facilities in chain
9
Legal business name
120 MURRAY OPCO LLC
Chain-average star ratings (for peer context)
Overall
1.8
Health
2.0
Staffing
2.7
QM
2.3

Owner / manager individuals (3)

Name Role Association
MIRLIS, ELIYAHU 5% OR GREATER DIRECT OWNERSHIP INTEREST since 05/01/2024
ELMI, SAIED CONTRACTED MANAGING EMPLOYEE since 05/01/2024
KEENAN, CHRISTINE CONTRACTED MANAGING EMPLOYEE since 05/01/2024

Source: CMS Nursing Home Ownership. Percent ownership is rarely disclosed — CMS only requires it for specific roles.

Facility Features

CCRC
No
Hospital-based
No
Resident / family council
Resident
Sprinkler systems
Yes
Abuse citation flag
No
Methodology & sources

Full methodology →

All Data

Every labeled field shipped for this facility by CMS. No national median or percentile context is available for SNFs in the current release.

Download CSV

Show 112 rows
Source Metric Value Raw key
Cost Report Current Ratio 0.73 metrics.current_ratio
Cost Report fiscal_year 2,023 fiscal_year
Cost Report Medicaid Day Share (%) 85.4% metrics.medicaid_day_share
Cost Report Medicare Day Share (%) 2.3% metrics.medicare_day_share
Cost Report Net Income ($) $-3,342,222 metrics.net_income
Cost Report Net Patient Revenue ($) $13,606,048 metrics.net_patient_revenue
Cost Report Occupancy Rate (%) 78.7% metrics.occupancy_rate
Cost Report Operating Margin (%) -25.7% metrics.operating_margin
Cost Report Total Assets ($) $-5,160,818 metrics.total_assets
Cost Report Total Costs ($) $934,697 metrics.total_costs
Cost Report Total Fund Balances ($) $-3,342,222 metrics.fund_balance
Cost Report Total Liabilities ($) $-1,818,596 metrics.total_liabilities
Cost Report Total Margin (%) -24.3% metrics.total_margin
Provider Information Abuse Icon N Abuse Icon
Provider Information Adjusted LPN Staffing Hours per Resident per Day 0.81061 Adjusted LPN Staffing Hours per Resident per Day
Provider Information Adjusted Nurse Aide Staffing Hours per Resident per Day 1.99467 Adjusted Nurse Aide Staffing Hours per Resident per Day
Provider Information Adjusted RN Staffing Hours per Resident per Day 0.72536 Adjusted RN Staffing Hours per Resident per Day
Provider Information Adjusted Total Nurse Staffing Hours per Resident per Day 3.53063 Adjusted Total Nurse Staffing Hours per Resident per Day
Provider Information Adjusted Weekend Total Nurse Staffing Hours per Resident per Day 3.10627 Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
Provider Information Administrator turnover footnote Administrator turnover footnote
Provider Information Automatic Sprinkler Systems in All Required Areas Yes Automatic Sprinkler Systems in All Required Areas
Provider Information Average Number of Residents per Day 134.4 Average Number of Residents per Day
Provider Information Average Number of Residents per Day Footnote Average Number of Residents per Day Footnote
Provider Information Case-Mix LPN Staffing Hours per Resident per Day 0.81658 Case-Mix LPN Staffing Hours per Resident per Day
Provider Information Case-Mix Nurse Aide Staffing Hours per Resident per Day 2.21927 Case-Mix Nurse Aide Staffing Hours per Resident per Day
Provider Information Case-Mix RN Staffing Hours per Resident per Day 0.64364 Case-Mix RN Staffing Hours per Resident per Day
Provider Information Case-Mix Total Nurse Staffing Hours per Resident per Day 3.67949 Case-Mix Total Nurse Staffing Hours per Resident per Day
Provider Information Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day 3.24308 Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
Provider Information Chain Average Health Inspection Rating 2.0 Chain Average Health Inspection Rating
Provider Information Chain Average Overall 5-star Rating 1.8 Chain Average Overall 5-star Rating
Provider Information Chain Average QM Rating 2.3 Chain Average QM Rating
Provider Information Chain Average Staffing Rating 2.7 Chain Average Staffing Rating
Provider Information Chain ID 439 Chain ID
Provider Information Chain Name REGALCARE Chain Name
Provider Information City/Town MEDFORD City/Town
Provider Information CMS Certification Number (CCN) 225523 CMS Certification Number (CCN)
Provider Information Continuing Care Retirement Community N Continuing Care Retirement Community
Provider Information County/Parish Middlesex County/Parish
Provider Information Date First Approved to Provide Medicare and Medicaid Services 1990-08-16 Date First Approved to Provide Medicare and Medicaid Services
Provider Information Geocoding Footnote Geocoding Footnote
Provider Information Health Inspection Rating 1 Health Inspection Rating
Provider Information Health Inspection Rating Footnote Health Inspection Rating Footnote
Provider Information Latitude 42.4304 Latitude
Provider Information Legal Business Name 120 MURRAY OPCO LLC Legal Business Name
Provider Information Location 120 MURRAY STREET,MEDFORD,MA,02155 Location
Provider Information Long-Stay QM Rating 2 Long-Stay QM Rating
Provider Information Long-Stay QM Rating Footnote Long-Stay QM Rating Footnote
Provider Information Longitude -71.088 Longitude
Provider Information Most Recent Health Inspection More Than 2 Years Ago N Most Recent Health Inspection More Than 2 Years Ago
Provider Information Number of administrators who have left the nursing home 3 Number of administrators who have left the nursing home
Provider Information Number of Certified Beds 164 Number of Certified Beds
Provider Information Number of Citations from Infection Control Inspections Number of Citations from Infection Control Inspections
Provider Information Number of Facilities in Chain 9 Number of Facilities in Chain
Provider Information Number of Fines 3 Number of Fines
Provider Information Number of Payment Denials 0 Number of Payment Denials
Provider Information Nursing Case-Mix Index 1.30348 Nursing Case-Mix Index
Provider Information Nursing Case-Mix Index Ratio 0.94616 Nursing Case-Mix Index Ratio
Provider Information Overall Rating 1 Overall Rating
Provider Information Overall Rating Footnote Overall Rating Footnote
Provider Information Ownership Type For profit - Limited Liability company Ownership Type
Provider Information Physical Therapist Staffing Footnote Physical Therapist Staffing Footnote
Provider Information Processing Date 2026-03-01 Processing Date
Provider Information Provider Address 120 MURRAY STREET Provider Address
Provider Information Provider Changed Ownership in Last 12 Months N Provider Changed Ownership in Last 12 Months
Provider Information Provider Name REGALCARE AT GLEN RIDGE Provider Name
Provider Information Provider Resides in Hospital N Provider Resides in Hospital
Provider Information Provider SSA County Code 090 Provider SSA County Code
Provider Information Provider Type Medicare and Medicaid Provider Type
Provider Information QM Rating 2 QM Rating
Provider Information QM Rating Footnote QM Rating Footnote
Provider Information Rating Cycle 1 Health Deficiency Score 64 Rating Cycle 1 Health Deficiency Score
Provider Information Rating Cycle 1 Health Revisit Score 0 Rating Cycle 1 Health Revisit Score
Provider Information Rating Cycle 1 Number of Complaint Health Deficiencies 1 Rating Cycle 1 Number of Complaint Health Deficiencies
Provider Information Rating Cycle 1 Number of Health Revisits 1 Rating Cycle 1 Number of Health Revisits
Provider Information Rating Cycle 1 Number of Standard Health Deficiencies 13 Rating Cycle 1 Number of Standard Health Deficiencies
Provider Information Rating Cycle 1 Standard Survey Health Date 2025-09-09 Rating Cycle 1 Standard Survey Health Date
Provider Information Rating Cycle 1 Total Health Score 64 Rating Cycle 1 Total Health Score
Provider Information Rating Cycle 1 Total Number of Health Deficiencies 14 Rating Cycle 1 Total Number of Health Deficiencies
Provider Information Rating Cycle 2 Number of Standard Health Deficiencies 34 Rating Cycle 2 Number of Standard Health Deficiencies
Provider Information Rating Cycle 2 Standard Health Survey Date 2024-08-12 Rating Cycle 2 Standard Health Survey Date
Provider Information Rating Cycle 2/3 Health Deficiency Score 396 Rating Cycle 2/3 Health Deficiency Score
Provider Information Rating Cycle 2/3 Health Revisit Score 198 Rating Cycle 2/3 Health Revisit Score
Provider Information Rating Cycle 2/3 Number of Complaint Health Deficiencies 3 Rating Cycle 2/3 Number of Complaint Health Deficiencies
Provider Information Rating Cycle 2/3 Number of Health Revisits 2 Rating Cycle 2/3 Number of Health Revisits
Provider Information Rating Cycle 2/3 Total Health Score 594 Rating Cycle 2/3 Total Health Score
Provider Information Rating Cycle 2/3 Total Number of Health Deficiencies 37 Rating Cycle 2/3 Total Number of Health Deficiencies
Provider Information Registered Nurse hours per resident per day on the weekend 0.62126 Registered Nurse hours per resident per day on the weekend
Provider Information Registered Nurse turnover 51.6 Registered Nurse turnover
Provider Information Registered Nurse turnover footnote Registered Nurse turnover footnote
Provider Information Reported Licensed Staffing Hours per Resident per Day 1.46379 Reported Licensed Staffing Hours per Resident per Day
Provider Information Reported LPN Staffing Hours per Resident per Day 0.77251 Reported LPN Staffing Hours per Resident per Day
Provider Information Reported Nurse Aide Staffing Hours per Resident per Day 1.90093 Reported Nurse Aide Staffing Hours per Resident per Day
Provider Information Reported Physical Therapist Staffing Hours per Resident Per Day 0.02745 Reported Physical Therapist Staffing Hours per Resident Per Day
Provider Information Reported RN Staffing Hours per Resident per Day 0.69127 Reported RN Staffing Hours per Resident per Day
Provider Information Reported Staffing Footnote Reported Staffing Footnote
Provider Information Reported Total Nurse Staffing Hours per Resident per Day 3.36472 Reported Total Nurse Staffing Hours per Resident per Day
Provider Information Short-Stay QM Rating 2 Short-Stay QM Rating
Provider Information Short-Stay QM Rating Footnote Short-Stay QM Rating Footnote
Provider Information Special Focus Status Special Focus Status
Provider Information Staffing Rating 3 Staffing Rating
Provider Information Staffing Rating Footnote Staffing Rating Footnote
Provider Information State MA State
Provider Information Telephone Number 7813910800 Telephone Number
Provider Information Total Amount of Fines in Dollars 286020.00 Total Amount of Fines in Dollars
Provider Information Total number of nurse staff hours per resident per day on the weekend 2.96030 Total number of nurse staff hours per resident per day on the weekend
Provider Information Total Number of Penalties 3 Total Number of Penalties
Provider Information Total nursing staff turnover 42.2 Total nursing staff turnover
Provider Information Total nursing staff turnover footnote Total nursing staff turnover footnote
Provider Information Total Weighted Health Survey Score 196.500 Total Weighted Health Survey Score
Provider Information Urban Y Urban
Provider Information With a Resident and Family Council Resident With a Resident and Family Council
Provider Information ZIP Code 02155 ZIP Code