SNF

HATHAWAY MANOR EXTENDED CARE

CCN: 225366 · NEW BEDFORD, MA 02740 · Bristol County

Overview

Address
863 HATHAWAY ROAD, NEW BEDFORD, MA 02740
Phone
5089966763
Certified beds
142
Avg daily residents
134 (94% of beds filled)
Ownership
Non-profit corporation
Provider type
Medicare and Medicaid
Medicare/Medicaid since
1989-12-12
Setting
Urban
2 /5
★★★★★
CMS Overall Rating

CMS 5-Star Ratings

CMS rates every Medicare/Medicaid-certified nursing home on four domains. The Overall rating is driven primarily by Health Inspection results, then adjusted up or down by Staffing and Quality Measures.

Overall Rating
Composite of Health Inspection, Staffing, and Quality Measures.
★★★★★ 2/5
Health Inspection
Based on the three most recent standard surveys, with more weight on recent results.
★★★★★ 2/5
Staffing
Weighted combination of RN and total nurse staffing hours per resident per day, case-mix adjusted.
★★★★★ 2/5
Quality Measures
15 resident-level quality measures split between long-stay and short-stay (post-acute) residents.
★★★★★ 3/5
Quality Measures breakdown
Long-Stay Quality Measures ★★★★★ 4/5
Short-Stay Quality Measures ★★★★★ 3/5

Staffing & Workforce

Direct-care staffing is the strongest operational driver of quality in nursing homes. Values are hours per resident per day, derived from payroll-based journal (PBJ) submissions. "Case-mix" adjusts for resident acuity; "Adjusted" is the CMS rating-input value.

Role Reported Case-mix expected Adjusted Federal floor
Total nurse
All nursing staff combined: RN + LPN + Aide
 3.72 4.41 3.25 ≥ 3.48
Registered Nurse (RN)
Licensed RN hours. Strongest driver of clinical outcomes.
 0.56 0.77 0.49 ≥ 0.55
Licensed Practical Nurse (LPN)
LPN/LVN hours. Often handles medication administration.
 0.90 0.98 0.79 —
Nurse aide
CNA hours. Bulk of direct resident care — bathing, feeding, mobility.
 2.26 2.66 1.98 —
Licensed (RN + LPN)
Combined licensed nurse coverage.
 1.46 — — —
Physical therapist
Rehabilitation therapist hours — important for post-acute / rehab admissions.
 0.07 — — —

Federal minimums (phasing in under the CMS 2024 minimum staffing rule) shown for reference. RN: 0.55 hrs/resident/day. Total nurse: 3.48 hrs/resident/day.

Weekend staffing

Total nurse (weekend)
3.18
hrs / resident / day
RN (weekend)
0.42
hrs / resident / day
Total nurse (adjusted, weekend)
2.78
hrs / resident / day

Weekend under-staffing is a common quality-of-care concern — adverse events are more frequent when licensed coverage drops.

Staff turnover

Total nursing staff turnover
49.0%
annual
RN turnover
40.0%
annual
Administrators departed
1
last 12 months

Resident acuity

Nursing Case-Mix Index
1.56
higher acuity than avg
Case-Mix Index Ratio
1.14
facility / state ratio

Health Inspections

CMS weights three inspection cycles to compute the Health Inspection rating: the most recent (50%), the second most recent (33%), and the oldest (17%). Each standard-survey deficiency is assigned a score based on scope and severity; complaint-survey findings and revisit scores are added to produce the cycle total.

Cycle Date Total defs. Standard Complaint Deficiency score Revisits Total score
Cycle 1 (most recent) 2025-01-16 7 7 0 32 1 32
Cycle 2/3 (prior) 2023-10-12 17 8 9 168 1 168
Total weighted health score
66.0
lower is better
Infection-control citations
0
last cycle

Deficiencies (48)

Individual survey findings. Scope/severity uses the CMS A–L matrix: letters further down the alphabet indicate greater harm and wider scope, up through J–L (immediate jeopardy).

42 D/E/F Actual harm — potential for minor
6 G/H/I Actual harm
Tag Description Scope/Severity Survey date Corrected
0551 Give the resident's representative the ability to exercise the resident's rights. D 2025-01-16 2025-02-24
0661 Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge. D 2025-01-16 2025-02-24
0693 Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. D 2025-01-16 2025-02-24
0711 Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit. D 2025-01-16 2025-02-24
0712 Ensure that the resident and his/her doctor meet face-to-face at all required visits. D 2025-01-16 2025-02-24
0791 Provide or obtain dental services for each resident. E 2025-01-16 2025-02-24
0812 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. D 2025-01-16 2025-02-24
0600 Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. D 2024-02-21 2024-01-31
0658 Ensure services provided by the nursing facility meet professional standards of quality. G 2023-12-28 2023-12-15
0689 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. G 2023-12-28 2023-12-15
0697 Provide safe, appropriate pain management for a resident who requires such services. G 2023-12-28 2024-02-11
0842 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. D 2023-12-28 2024-02-11
0580 Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. D 2023-11-29 2024-01-18
0600 Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. G 2023-11-29 2024-01-18
0607 Develop and implement policies and procedures to prevent abuse, neglect, and theft. G 2023-11-29 2024-01-18
0658 Ensure services provided by the nursing facility meet professional standards of quality. D 2023-11-29 2024-01-18
0686 Provide appropriate pressure ulcer care and prevent new ulcers from developing. D 2023-10-12 2023-11-20
0693 Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. D 2023-10-12 2023-11-20
0698 Provide safe, appropriate dialysis care/services for a resident who requires such services. D 2023-10-12 2023-11-20
0699 Provide care or services that was trauma informed and/or culturally competent. D 2023-10-12 2023-11-20
0756 Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. D 2023-10-12 2023-11-20
0761 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. E 2023-10-12 2023-11-20
0801 Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician. F 2023-10-12 2023-11-20
0880 Provide and implement an infection prevention and control program. E 2023-10-12 2023-11-20
0583 Keep residents' personal and medical records private and confidential. E 2021-05-13 2021-07-12
0607 Develop and implement policies and procedures to prevent abuse, neglect, and theft. D 2021-05-13 2021-07-21
0609 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. D 2021-05-13 2021-07-12
0610 Respond appropriately to all alleged violations. D 2021-05-13 2021-07-12
0655 Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted E 2021-05-13 2021-07-12
0656 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. E 2021-05-13 2021-07-21
0658 Ensure services provided by the nursing facility meet professional standards of quality. D 2021-05-13 2021-07-12
0660 Plan the resident's discharge to meet the resident's goals and needs. D 2021-05-13 2021-07-12
0684 Provide appropriate treatment and care according to orders, resident’s preferences and goals. D 2021-05-13 2021-07-12
0689 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. G 2021-05-13 2021-07-12
0690 Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. D 2021-05-13 2021-07-12
0697 Provide safe, appropriate pain management for a resident who requires such services. D 2021-05-13 2021-07-12
0698 Provide safe, appropriate dialysis care/services for a resident who requires such services. D 2021-05-13 2021-07-12
0726 Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. E 2021-05-13 2021-07-12
0740 Ensure each resident must receive and the facility must provide necessary behavioral health care and services. D 2021-05-13 2021-07-12
0756 Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. E 2021-05-13 2021-07-12
0760 Ensure that residents are free from significant medication errors. D 2021-05-13 2021-07-12
0804 Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. E 2021-05-13 2021-07-12
0812 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F 2021-05-13 2021-07-12
0838 Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies. F 2021-05-13 2021-07-12
0880 Provide and implement an infection prevention and control program. F 2021-05-13 2021-07-21
0886 Perform COVID19 testing on residents and staff. E 2021-05-13 2021-07-12
0908 Keep all essential equipment working safely. E 2021-05-13 2021-07-12
0925 Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. E 2021-05-13 2021-07-12

Penalties (3)

Fines issued
3
last 3 years
Total fines
$34,887
Date Type Fine amount
2023-11-24 Fine $11,629
2023-11-24 Fine $11,629
2023-11-24 Fine $11,629

Source: CMS Nursing Home Penalties.

Financial Health (FY 2023)

Payer mix (share of resident days)

Medicare 13.4% Medicaid 50.2% Other 36.4%

Operating performance

Operating Margin
-3.8%
Total Margin
-3.2%
Occupancy Rate
94.1%
Cost per Resident Day
$47

Revenue & costs

Net Patient Revenue
$17.7M
Total Costs
$2.3M
Net Income
-$573K

Balance sheet

Total Assets
$29.9M
Total Liabilities
$20.8M
Fund Balance
$9.1M
Current Ratio
3.36

Source: CMS SNF Cost Report (FY 2023). Cost report data lags by ~2 years.

Ownership & Corporate Structure

Chain: INTEGRITUS HEALTHCARE

Chain ID
603
Facilities in chain
15
Legal business name
NEW BEDFORD MANAGEMENT SYSTEMS, INC
Chain-average star ratings (for peer context)
Overall
2.7
Health
2.9
Staffing
2.5
QM
2.3

Owner / manager organizations (5)

Organization Role Association
CEC MANAGEMENT SYSTEMS INC 5% OR GREATER DIRECT OWNERSHIP INTEREST since 12/30/2022
INTEGRITUS HEALTHCARE INC 5% OR GREATER INDIRECT OWNERSHIP INTEREST since 12/30/2022
INTEGRITUS HEALTHCARE MANAGEMENT SERVICES INC 5% OR GREATER INDIRECT OWNERSHIP INTEREST since 02/01/2022
CEC MANAGEMENT SYSTEMS INC OPERATIONAL/MANAGERIAL CONTROL since 02/01/2022
INTEGRITUS HEALTHCARE MANAGEMENT SERVICES INC OPERATIONAL/MANAGERIAL CONTROL since 02/01/2022

Owner / manager individuals (4)

Name Role Association
GEREZ, MICHELLE OPERATIONAL/MANAGERIAL CONTROL since 01/01/2025
JONES, WILLIAM CORPORATE DIRECTOR since 12/30/2022
GINGRAS, MARCIE JO CORPORATE OFFICER since 02/01/2022
JONES, WILLIAM CORPORATE OFFICER since 12/30/2022

Source: CMS Nursing Home Ownership. Percent ownership is rarely disclosed — CMS only requires it for specific roles.

Facility Features

CCRC
No
Hospital-based
No
Resident / family council
Resident
Sprinkler systems
Yes
Abuse citation flag
No
Methodology & sources

Full methodology →

All Data

Every labeled field shipped for this facility by CMS. No national median or percentile context is available for SNFs in the current release.

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Show 113 rows
Source Metric Value Raw key
Cost Report Cost per Resident Day ($) $47 metrics.cost_per_resident_day
Cost Report Current Ratio 3.36 metrics.current_ratio
Cost Report fiscal_year 2,023 fiscal_year
Cost Report Medicaid Day Share (%) 50.2% metrics.medicaid_day_share
Cost Report Medicare Day Share (%) 13.4% metrics.medicare_day_share
Cost Report Net Income ($) $-573,070 metrics.net_income
Cost Report Net Patient Revenue ($) $17,665,966 metrics.net_patient_revenue
Cost Report Occupancy Rate (%) 94.1% metrics.occupancy_rate
Cost Report Operating Margin (%) -3.8% metrics.operating_margin
Cost Report Total Assets ($) $29,930,940 metrics.total_assets
Cost Report Total Costs ($) $2,312,281 metrics.total_costs
Cost Report Total Fund Balances ($) $9,124,797 metrics.fund_balance
Cost Report Total Liabilities ($) $20,806,143 metrics.total_liabilities
Cost Report Total Margin (%) -3.2% metrics.total_margin
Provider Information Abuse Icon N Abuse Icon
Provider Information Adjusted LPN Staffing Hours per Resident per Day 0.78616 Adjusted LPN Staffing Hours per Resident per Day
Provider Information Adjusted Nurse Aide Staffing Hours per Resident per Day 1.97710 Adjusted Nurse Aide Staffing Hours per Resident per Day
Provider Information Adjusted RN Staffing Hours per Resident per Day 0.49113 Adjusted RN Staffing Hours per Resident per Day
Provider Information Adjusted Total Nurse Staffing Hours per Resident per Day 3.25439 Adjusted Total Nurse Staffing Hours per Resident per Day
Provider Information Adjusted Weekend Total Nurse Staffing Hours per Resident per Day 2.78085 Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
Provider Information Administrator turnover footnote — Administrator turnover footnote
Provider Information Automatic Sprinkler Systems in All Required Areas Yes Automatic Sprinkler Systems in All Required Areas
Provider Information Average Number of Residents per Day 133.9 Average Number of Residents per Day
Provider Information Average Number of Residents per Day Footnote — Average Number of Residents per Day Footnote
Provider Information Case-Mix LPN Staffing Hours per Resident per Day 0.97957 Case-Mix LPN Staffing Hours per Resident per Day
Provider Information Case-Mix Nurse Aide Staffing Hours per Resident per Day 2.66225 Case-Mix Nurse Aide Staffing Hours per Resident per Day
Provider Information Case-Mix RN Staffing Hours per Resident per Day 0.77211 Case-Mix RN Staffing Hours per Resident per Day
Provider Information Case-Mix Total Nurse Staffing Hours per Resident per Day 4.41393 Case-Mix Total Nurse Staffing Hours per Resident per Day
Provider Information Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day 3.89042 Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
Provider Information Chain Average Health Inspection Rating 2.9 Chain Average Health Inspection Rating
Provider Information Chain Average Overall 5-star Rating 2.7 Chain Average Overall 5-star Rating
Provider Information Chain Average QM Rating 2.3 Chain Average QM Rating
Provider Information Chain Average Staffing Rating 2.5 Chain Average Staffing Rating
Provider Information Chain ID 603 Chain ID
Provider Information Chain Name INTEGRITUS HEALTHCARE Chain Name
Provider Information City/Town NEW BEDFORD City/Town
Provider Information CMS Certification Number (CCN) 225366 CMS Certification Number (CCN)
Provider Information Continuing Care Retirement Community N Continuing Care Retirement Community
Provider Information County/Parish Bristol County/Parish
Provider Information Date First Approved to Provide Medicare and Medicaid Services 1989-12-12 Date First Approved to Provide Medicare and Medicaid Services
Provider Information Geocoding Footnote — Geocoding Footnote
Provider Information Health Inspection Rating 2 Health Inspection Rating
Provider Information Health Inspection Rating Footnote — Health Inspection Rating Footnote
Provider Information Latitude 41.6502 Latitude
Provider Information Legal Business Name NEW BEDFORD MANAGEMENT SYSTEMS, INC Legal Business Name
Provider Information Location 863 HATHAWAY ROAD,NEW BEDFORD,MA,02740 Location
Provider Information Long-Stay QM Rating 4 Long-Stay QM Rating
Provider Information Long-Stay QM Rating Footnote — Long-Stay QM Rating Footnote
Provider Information Longitude -70.966 Longitude
Provider Information Most Recent Health Inspection More Than 2 Years Ago N Most Recent Health Inspection More Than 2 Years Ago
Provider Information Number of administrators who have left the nursing home 1 Number of administrators who have left the nursing home
Provider Information Number of Certified Beds 142 Number of Certified Beds
Provider Information Number of Citations from Infection Control Inspections 0 Number of Citations from Infection Control Inspections
Provider Information Number of Facilities in Chain 15 Number of Facilities in Chain
Provider Information Number of Fines 3 Number of Fines
Provider Information Number of Payment Denials 0 Number of Payment Denials
Provider Information Nursing Case-Mix Index 1.56366 Nursing Case-Mix Index
Provider Information Nursing Case-Mix Index Ratio 1.13502 Nursing Case-Mix Index Ratio
Provider Information Overall Rating 2 Overall Rating
Provider Information Overall Rating Footnote — Overall Rating Footnote
Provider Information Ownership Type Non profit - Corporation Ownership Type
Provider Information Physical Therapist Staffing Footnote — Physical Therapist Staffing Footnote
Provider Information Processing Date 2026-03-01 Processing Date
Provider Information Provider Address 863 HATHAWAY ROAD Provider Address
Provider Information Provider Changed Ownership in Last 12 Months N Provider Changed Ownership in Last 12 Months
Provider Information Provider Name HATHAWAY MANOR EXTENDED CARE Provider Name
Provider Information Provider Resides in Hospital N Provider Resides in Hospital
Provider Information Provider SSA County Code 020 Provider SSA County Code
Provider Information Provider Type Medicare and Medicaid Provider Type
Provider Information QM Rating 3 QM Rating
Provider Information QM Rating Footnote — QM Rating Footnote
Provider Information Rating Cycle 1 Health Deficiency Score 32 Rating Cycle 1 Health Deficiency Score
Provider Information Rating Cycle 1 Health Revisit Score 0 Rating Cycle 1 Health Revisit Score
Provider Information Rating Cycle 1 Number of Complaint Health Deficiencies 0 Rating Cycle 1 Number of Complaint Health Deficiencies
Provider Information Rating Cycle 1 Number of Health Revisits 1 Rating Cycle 1 Number of Health Revisits
Provider Information Rating Cycle 1 Number of Standard Health Deficiencies 7 Rating Cycle 1 Number of Standard Health Deficiencies
Provider Information Rating Cycle 1 Standard Survey Health Date 2025-01-16 Rating Cycle 1 Standard Survey Health Date
Provider Information Rating Cycle 1 Total Health Score 32 Rating Cycle 1 Total Health Score
Provider Information Rating Cycle 1 Total Number of Health Deficiencies 7 Rating Cycle 1 Total Number of Health Deficiencies
Provider Information Rating Cycle 2 Number of Standard Health Deficiencies 8 Rating Cycle 2 Number of Standard Health Deficiencies
Provider Information Rating Cycle 2 Standard Health Survey Date 2023-10-12 Rating Cycle 2 Standard Health Survey Date
Provider Information Rating Cycle 2/3 Health Deficiency Score 168 Rating Cycle 2/3 Health Deficiency Score
Provider Information Rating Cycle 2/3 Health Revisit Score 0 Rating Cycle 2/3 Health Revisit Score
Provider Information Rating Cycle 2/3 Number of Complaint Health Deficiencies 9 Rating Cycle 2/3 Number of Complaint Health Deficiencies
Provider Information Rating Cycle 2/3 Number of Health Revisits 1 Rating Cycle 2/3 Number of Health Revisits
Provider Information Rating Cycle 2/3 Total Health Score 168 Rating Cycle 2/3 Total Health Score
Provider Information Rating Cycle 2/3 Total Number of Health Deficiencies 17 Rating Cycle 2/3 Total Number of Health Deficiencies
Provider Information Registered Nurse hours per resident per day on the weekend 0.41530 Registered Nurse hours per resident per day on the weekend
Provider Information Registered Nurse turnover 40.0 Registered Nurse turnover
Provider Information Registered Nurse turnover footnote — Registered Nurse turnover footnote
Provider Information Reported Licensed Staffing Hours per Resident per Day 1.46023 Reported Licensed Staffing Hours per Resident per Day
Provider Information Reported LPN Staffing Hours per Resident per Day 0.89876 Reported LPN Staffing Hours per Resident per Day
Provider Information Reported Nurse Aide Staffing Hours per Resident per Day 2.26029 Reported Nurse Aide Staffing Hours per Resident per Day
Provider Information Reported Physical Therapist Staffing Hours per Resident Per Day 0.07170 Reported Physical Therapist Staffing Hours per Resident Per Day
Provider Information Reported RN Staffing Hours per Resident per Day 0.56148 Reported RN Staffing Hours per Resident per Day
Provider Information Reported Staffing Footnote — Reported Staffing Footnote
Provider Information Reported Total Nurse Staffing Hours per Resident per Day 3.72052 Reported Total Nurse Staffing Hours per Resident per Day
Provider Information Short-Stay QM Rating 3 Short-Stay QM Rating
Provider Information Short-Stay QM Rating Footnote — Short-Stay QM Rating Footnote
Provider Information Special Focus Status — Special Focus Status
Provider Information Staffing Rating 2 Staffing Rating
Provider Information Staffing Rating Footnote — Staffing Rating Footnote
Provider Information State MA State
Provider Information Telephone Number 5089966763 Telephone Number
Provider Information Total Amount of Fines in Dollars 34887.00 Total Amount of Fines in Dollars
Provider Information Total number of nurse staff hours per resident per day on the weekend 3.17915 Total number of nurse staff hours per resident per day on the weekend
Provider Information Total Number of Penalties 3 Total Number of Penalties
Provider Information Total nursing staff turnover 49.0 Total nursing staff turnover
Provider Information Total nursing staff turnover footnote — Total nursing staff turnover footnote
Provider Information Total Weighted Health Survey Score 66.000 Total Weighted Health Survey Score
Provider Information Urban Y Urban
Provider Information With a Resident and Family Council Resident With a Resident and Family Council
Provider Information ZIP Code 02740 ZIP Code