AGAWAM SOUTH REHAB AND NURSING
CCN: 225176 · AGAWAM, MA 01001 · Hampden County
Overview
- Address
- 65 COOPER STREET, AGAWAM, MA 01001
- Phone
- 4137868000
- Certified beds
- 122
- Avg daily residents
- 85 (69% of beds filled)
- Ownership
- For-profit LLC
- Provider type
- Medicare and Medicaid
- Medicare/Medicaid since
- 1969-03-04
- Setting
- Urban
CMS 5-Star Ratings
CMS rates every Medicare/Medicaid-certified nursing home on four domains. The Overall rating is driven primarily by Health Inspection results, then adjusted up or down by Staffing and Quality Measures.
Staffing & Workforce
Direct-care staffing is the strongest operational driver of quality in nursing homes. Values are hours per resident per day, derived from payroll-based journal (PBJ) submissions. "Case-mix" adjusts for resident acuity; "Adjusted" is the CMS rating-input value.
| Role | Reported | Case-mix expected | Adjusted | Federal floor | |
|---|---|---|---|---|---|
| Total nurse All nursing staff combined: RN + LPN + Aide | 3.89 | 4.14 | 3.63 | ≥ 3.48 | |
| Registered Nurse (RN) Licensed RN hours. Strongest driver of clinical outcomes. | 0.79 | 0.72 | 0.74 | ≥ 0.55 | |
| Licensed Practical Nurse (LPN) LPN/LVN hours. Often handles medication administration. | 0.77 | 0.92 | 0.71 | — | |
| Nurse aide CNA hours. Bulk of direct resident care — bathing, feeding, mobility. | 2.33 | 2.50 | 2.18 | — | |
| Licensed (RN + LPN) Combined licensed nurse coverage. | 1.56 | — | — | — | |
| Physical therapist Rehabilitation therapist hours — important for post-acute / rehab admissions. | 0.06 | — | — | — |
Federal minimums (phasing in under the CMS 2024 minimum staffing rule) shown for reference. RN: 0.55 hrs/resident/day. Total nurse: 3.48 hrs/resident/day.
Weekend staffing
Weekend under-staffing is a common quality-of-care concern — adverse events are more frequent when licensed coverage drops.
Staff turnover
Resident acuity
Health Inspections
CMS weights three inspection cycles to compute the Health Inspection rating: the most recent (50%), the second most recent (33%), and the oldest (17%). Each standard-survey deficiency is assigned a score based on scope and severity; complaint-survey findings and revisit scores are added to produce the cycle total.
| Cycle | Date | Total defs. | Standard | Complaint | Deficiency score | Revisits | Total score |
|---|---|---|---|---|---|---|---|
| Cycle 1 (most recent) | 2024-11-26 | 14 | 12 | 2 | 64 | 1 | 64 |
| Cycle 2/3 (prior) | 2023-10-10 | 8 | 8 | 0 | 44 | 1 | 44 |
Deficiencies (35)
Individual survey findings. Scope/severity uses the CMS A–L matrix: letters further down the alphabet indicate greater harm and wider scope, up through J–L (immediate jeopardy).
| Tag | Description | Scope/Severity | Survey date | Corrected |
|---|---|---|---|---|
| 0692 | Provide enough food/fluids to maintain a resident's health. | D | 2025-04-23 | 2025-05-16 |
| 0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | 2025-04-23 | 2025-05-16 |
| 0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | 2024-11-26 | 2024-12-16 |
| 0646 | Notify the appropriate authorities when residents with MD or ID services has a significant change in condition. | D | 2024-11-26 | 2024-12-16 |
| 0655 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D | 2024-11-26 | 2024-12-16 |
| 0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | 2024-11-26 | 2024-12-16 |
| 0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | 2024-11-26 | 2024-12-16 |
| 0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | 2024-11-26 | 2024-12-16 |
| 0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | 2024-11-26 | 2024-12-16 |
| 0759 | Ensure medication error rates are not 5 percent or greater. | D | 2024-11-26 | 2024-12-16 |
| 0760 | Ensure that residents are free from significant medication errors. | E | 2024-11-26 | 2024-12-16 |
| 0773 | Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results. | D | 2024-11-26 | 2024-12-16 |
| 0803 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | D | 2024-11-26 | 2024-12-16 |
| 0880 | Provide and implement an infection prevention and control program. | E | 2024-11-26 | 2024-12-16 |
| 0559 | Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made. | D | 2023-10-10 | 2023-11-24 |
| 0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | 2023-10-10 | 2023-11-24 |
| 0691 | Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services. | D | 2023-10-10 | 2023-11-24 |
| 0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | 2023-10-10 | 2023-11-24 |
| 0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | 2023-10-10 | 2023-11-24 |
| 0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | 2023-10-10 | 2023-11-24 |
| 0790 | Provide routine and 24-hour emergency dental care for each resident. | D | 2023-10-10 | 2023-11-24 |
| 0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | 2023-10-10 | 2023-11-24 |
| 0636 | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. | D | 2022-04-14 | 2022-06-17 |
| 0655 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D | 2022-04-14 | 2022-06-17 |
| 0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | 2022-04-14 | 2022-06-17 |
| 0676 | Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. | D | 2022-04-14 | 2022-06-17 |
| 0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | 2022-04-14 | 2022-06-17 |
| 0685 | Assist a resident in gaining access to vision and hearing services. | D | 2022-04-14 | 2022-06-17 |
| 0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | 2022-04-14 | 2022-06-17 |
| 0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | 2022-04-14 | 2022-06-17 |
| 0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | 2022-04-14 | 2022-06-17 |
| 0770 | Provide timely, quality laboratory services/tests to meet the needs of residents. | D | 2022-04-14 | 2022-06-17 |
| 0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | 2022-04-14 | 2022-06-17 |
| 0880 | Provide and implement an infection prevention and control program. | E | 2022-04-14 | 2022-06-17 |
| 0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | D | 2022-04-14 | 2022-06-17 |
Financial Health (FY 2023)
Payer mix (share of resident days)
Operating performance
Revenue & costs
Balance sheet
Source: CMS SNF Cost Report (FY 2023). Cost report data lags by ~2 years.
Ownership & Corporate Structure
Chain: STERN CONSULTANTS
- Chain ID
661- Facilities in chain
- 22
- Legal business name
- AGAWAM SOUTH REHAB AND NURSING LLC
Owner / manager organizations (9)
| Organization | Role | Association |
|---|---|---|
| ETN FAMILY HOLDINGS LLC | 5% OR GREATER DIRECT OWNERSHIP INTEREST | since 10/16/2023 |
| TLCO HOLDINGS LLC | 5% OR GREATER DIRECT OWNERSHIP INTEREST | since 10/16/2023 |
| COM FAMILY TRUST | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | since 10/16/2023 |
| E NEWHOUSE FAMILY TRUST | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | since 10/16/2023 |
| T NEWHOUSE FAMILY TRUST | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | since 10/16/2023 |
| TLM FAMILY TRUST | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | since 10/16/2023 |
| ETN FAMILY HOLDINGS LLC | OPERATIONAL/MANAGERIAL CONTROL | since 10/16/2023 |
| STERN THERAPY CONSULTANTS LLC | OPERATIONAL/MANAGERIAL CONTROL | since 10/16/2023 |
| TLCO HOLDINGS LLC | OPERATIONAL/MANAGERIAL CONTROL | since 10/16/2023 |
Owner / manager individuals (14)
| Name | Role | Association |
|---|---|---|
| ERBLICH, AVRAHAM | 5% OR GREATER DIRECT OWNERSHIP INTEREST | since 10/16/2023 |
| FRIEDMAN, SHANA | 5% OR GREATER DIRECT OWNERSHIP INTEREST | since 10/16/2023 |
| SHEPS, BORUCH | 5% OR GREATER DIRECT OWNERSHIP INTEREST | since 10/16/2023 |
| STERN, BEZALEL | 5% OR GREATER DIRECT OWNERSHIP INTEREST | since 10/16/2023 |
| ASHKAR, RAMI | OPERATIONAL/MANAGERIAL CONTROL | since 10/16/2023 |
| BEATTY, BRITTANY | OPERATIONAL/MANAGERIAL CONTROL | since 10/16/2023 |
| ERBLICH, AVRAHAM | OPERATIONAL/MANAGERIAL CONTROL | since 10/16/2023 |
| FRIEDMAN, BENJAMIN | OPERATIONAL/MANAGERIAL CONTROL | since 10/16/2023 |
| MILLMAN, CHAIM | OPERATIONAL/MANAGERIAL CONTROL | since 10/16/2023 |
| NEWHOUSE, ERIC | OPERATIONAL/MANAGERIAL CONTROL | since 10/16/2023 |
| PLEW, ANDREA | OPERATIONAL/MANAGERIAL CONTROL | since 10/16/2023 |
| SHEPS, BORUCH | OPERATIONAL/MANAGERIAL CONTROL | since 10/16/2023 |
| SUBIRA, MARTA | OPERATIONAL/MANAGERIAL CONTROL | since 04/22/2024 |
| MILLMAN, CHAIM | CORPORATE OFFICER | since 10/16/2023 |
Source: CMS Nursing Home Ownership. Percent ownership is rarely disclosed — CMS only requires it for specific roles.
Facility Features
- CCRC
- No
- Hospital-based
- No
- Resident / family council
- Resident
- Sprinkler systems
- Yes
- Abuse citation flag
- No
- Nursing Home Provider Info (
nh-provider-info), vintage 2026, downloaded 2026-04-14 , 14,703 rows. - Nursing Home Health Deficiencies (
nh-deficiencies), vintage 2026, downloaded 2026-04-14 , 418,972 rows. - Nursing Home Ownership (
nh-ownership), vintage 2026, downloaded 2026-04-14 , 160,393 rows. - Skilled Nursing Facility Cost Report (
snf-cost-report), vintage 2023, downloaded 2026-04-14 , 14,120 rows.
All Data
Every labeled field shipped for this facility by CMS. No national median or percentile context is available for SNFs in the current release.
Show 113 rows
| Source | Metric | Value | Raw key |
|---|---|---|---|
| Cost Report | Cost per Resident Day ($) | $48 | metrics.cost_per_resident_day |
| Cost Report | Current Ratio | 0.81 | metrics.current_ratio |
| Cost Report | fiscal_year | 2,023 | fiscal_year |
| Cost Report | Medicaid Day Share (%) | 54.9% | metrics.medicaid_day_share |
| Cost Report | Medicare Day Share (%) | 9.2% | metrics.medicare_day_share |
| Cost Report | Net Income ($) | $-549,575 | metrics.net_income |
| Cost Report | Net Patient Revenue ($) | $8,942,049 | metrics.net_patient_revenue |
| Cost Report | Occupancy Rate (%) | 73.4% | metrics.occupancy_rate |
| Cost Report | Operating Margin (%) | -7.9% | metrics.operating_margin |
| Cost Report | Total Assets ($) | $-6,278,584 | metrics.total_assets |
| Cost Report | Total Costs ($) | $1,235,876 | metrics.total_costs |
| Cost Report | Total Fund Balances ($) | $-549,575 | metrics.fund_balance |
| Cost Report | Total Liabilities ($) | $-5,729,009 | metrics.total_liabilities |
| Cost Report | Total Margin (%) | -6.0% | metrics.total_margin |
| Provider Information | Abuse Icon | N | Abuse Icon |
| Provider Information | Adjusted LPN Staffing Hours per Resident per Day | 0.71385 | Adjusted LPN Staffing Hours per Resident per Day |
| Provider Information | Adjusted Nurse Aide Staffing Hours per Resident per Day | 2.17687 | Adjusted Nurse Aide Staffing Hours per Resident per Day |
| Provider Information | Adjusted RN Staffing Hours per Resident per Day | 0.74037 | Adjusted RN Staffing Hours per Resident per Day |
| Provider Information | Adjusted Total Nurse Staffing Hours per Resident per Day | 3.63109 | Adjusted Total Nurse Staffing Hours per Resident per Day |
| Provider Information | Adjusted Weekend Total Nurse Staffing Hours per Resident per Day | 3.22628 | Adjusted Weekend Total Nurse Staffing Hours per Resident per Day |
| Provider Information | Administrator turnover footnote | — | Administrator turnover footnote |
| Provider Information | Automatic Sprinkler Systems in All Required Areas | Yes | Automatic Sprinkler Systems in All Required Areas |
| Provider Information | Average Number of Residents per Day | 84.7 | Average Number of Residents per Day |
| Provider Information | Average Number of Residents per Day Footnote | — | Average Number of Residents per Day Footnote |
| Provider Information | Case-Mix LPN Staffing Hours per Resident per Day | 0.91876 | Case-Mix LPN Staffing Hours per Resident per Day |
| Provider Information | Case-Mix Nurse Aide Staffing Hours per Resident per Day | 2.49697 | Case-Mix Nurse Aide Staffing Hours per Resident per Day |
| Provider Information | Case-Mix RN Staffing Hours per Resident per Day | 0.72418 | Case-Mix RN Staffing Hours per Resident per Day |
| Provider Information | Case-Mix Total Nurse Staffing Hours per Resident per Day | 4.13991 | Case-Mix Total Nurse Staffing Hours per Resident per Day |
| Provider Information | Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day | 3.64889 | Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day |
| Provider Information | Chain Average Health Inspection Rating | 2.5 | Chain Average Health Inspection Rating |
| Provider Information | Chain Average Overall 5-star Rating | 2.6 | Chain Average Overall 5-star Rating |
| Provider Information | Chain Average QM Rating | 3.7 | Chain Average QM Rating |
| Provider Information | Chain Average Staffing Rating | 2.1 | Chain Average Staffing Rating |
| Provider Information | Chain ID | 661 | Chain ID |
| Provider Information | Chain Name | STERN CONSULTANTS | Chain Name |
| Provider Information | City/Town | AGAWAM | City/Town |
| Provider Information | CMS Certification Number (CCN) | 225176 | CMS Certification Number (CCN) |
| Provider Information | Continuing Care Retirement Community | N | Continuing Care Retirement Community |
| Provider Information | County/Parish | Hampden | County/Parish |
| Provider Information | Date First Approved to Provide Medicare and Medicaid Services | 1969-03-04 | Date First Approved to Provide Medicare and Medicaid Services |
| Provider Information | Geocoding Footnote | — | Geocoding Footnote |
| Provider Information | Health Inspection Rating | 3 | Health Inspection Rating |
| Provider Information | Health Inspection Rating Footnote | — | Health Inspection Rating Footnote |
| Provider Information | Latitude | 42.082 | Latitude |
| Provider Information | Legal Business Name | AGAWAM SOUTH REHAB AND NURSING LLC | Legal Business Name |
| Provider Information | Location | 65 COOPER STREET,AGAWAM,MA,01001 | Location |
| Provider Information | Long-Stay QM Rating | 5 | Long-Stay QM Rating |
| Provider Information | Long-Stay QM Rating Footnote | — | Long-Stay QM Rating Footnote |
| Provider Information | Longitude | -72.619 | Longitude |
| Provider Information | Most Recent Health Inspection More Than 2 Years Ago | N | Most Recent Health Inspection More Than 2 Years Ago |
| Provider Information | Number of administrators who have left the nursing home | 0 | Number of administrators who have left the nursing home |
| Provider Information | Number of Certified Beds | 122 | Number of Certified Beds |
| Provider Information | Number of Citations from Infection Control Inspections | — | Number of Citations from Infection Control Inspections |
| Provider Information | Number of Facilities in Chain | 22 | Number of Facilities in Chain |
| Provider Information | Number of Fines | 0 | Number of Fines |
| Provider Information | Number of Payment Denials | 0 | Number of Payment Denials |
| Provider Information | Nursing Case-Mix Index | 1.46658 | Nursing Case-Mix Index |
| Provider Information | Nursing Case-Mix Index Ratio | 1.06456 | Nursing Case-Mix Index Ratio |
| Provider Information | Overall Rating | 4 | Overall Rating |
| Provider Information | Overall Rating Footnote | — | Overall Rating Footnote |
| Provider Information | Ownership Type | For profit - Limited Liability company | Ownership Type |
| Provider Information | Physical Therapist Staffing Footnote | — | Physical Therapist Staffing Footnote |
| Provider Information | Processing Date | 2026-03-01 | Processing Date |
| Provider Information | Provider Address | 65 COOPER STREET | Provider Address |
| Provider Information | Provider Changed Ownership in Last 12 Months | N | Provider Changed Ownership in Last 12 Months |
| Provider Information | Provider Name | AGAWAM SOUTH REHAB AND NURSING | Provider Name |
| Provider Information | Provider Resides in Hospital | N | Provider Resides in Hospital |
| Provider Information | Provider SSA County Code | 070 | Provider SSA County Code |
| Provider Information | Provider Type | Medicare and Medicaid | Provider Type |
| Provider Information | QM Rating | 5 | QM Rating |
| Provider Information | QM Rating Footnote | — | QM Rating Footnote |
| Provider Information | Rating Cycle 1 Health Deficiency Score | 64 | Rating Cycle 1 Health Deficiency Score |
| Provider Information | Rating Cycle 1 Health Revisit Score | 0 | Rating Cycle 1 Health Revisit Score |
| Provider Information | Rating Cycle 1 Number of Complaint Health Deficiencies | 2 | Rating Cycle 1 Number of Complaint Health Deficiencies |
| Provider Information | Rating Cycle 1 Number of Health Revisits | 1 | Rating Cycle 1 Number of Health Revisits |
| Provider Information | Rating Cycle 1 Number of Standard Health Deficiencies | 12 | Rating Cycle 1 Number of Standard Health Deficiencies |
| Provider Information | Rating Cycle 1 Standard Survey Health Date | 2024-11-26 | Rating Cycle 1 Standard Survey Health Date |
| Provider Information | Rating Cycle 1 Total Health Score | 64 | Rating Cycle 1 Total Health Score |
| Provider Information | Rating Cycle 1 Total Number of Health Deficiencies | 14 | Rating Cycle 1 Total Number of Health Deficiencies |
| Provider Information | Rating Cycle 2 Number of Standard Health Deficiencies | 8 | Rating Cycle 2 Number of Standard Health Deficiencies |
| Provider Information | Rating Cycle 2 Standard Health Survey Date | 2023-10-10 | Rating Cycle 2 Standard Health Survey Date |
| Provider Information | Rating Cycle 2/3 Health Deficiency Score | 44 | Rating Cycle 2/3 Health Deficiency Score |
| Provider Information | Rating Cycle 2/3 Health Revisit Score | 0 | Rating Cycle 2/3 Health Revisit Score |
| Provider Information | Rating Cycle 2/3 Number of Complaint Health Deficiencies | 0 | Rating Cycle 2/3 Number of Complaint Health Deficiencies |
| Provider Information | Rating Cycle 2/3 Number of Health Revisits | 1 | Rating Cycle 2/3 Number of Health Revisits |
| Provider Information | Rating Cycle 2/3 Total Health Score | 44 | Rating Cycle 2/3 Total Health Score |
| Provider Information | Rating Cycle 2/3 Total Number of Health Deficiencies | 8 | Rating Cycle 2/3 Total Number of Health Deficiencies |
| Provider Information | Registered Nurse hours per resident per day on the weekend | 0.61678 | Registered Nurse hours per resident per day on the weekend |
| Provider Information | Registered Nurse turnover | 40.0 | Registered Nurse turnover |
| Provider Information | Registered Nurse turnover footnote | — | Registered Nurse turnover footnote |
| Provider Information | Reported Licensed Staffing Hours per Resident per Day | 1.55930 | Reported Licensed Staffing Hours per Resident per Day |
| Provider Information | Reported LPN Staffing Hours per Resident per Day | 0.76543 | Reported LPN Staffing Hours per Resident per Day |
| Provider Information | Reported Nurse Aide Staffing Hours per Resident per Day | 2.33417 | Reported Nurse Aide Staffing Hours per Resident per Day |
| Provider Information | Reported Physical Therapist Staffing Hours per Resident Per Day | 0.06362 | Reported Physical Therapist Staffing Hours per Resident Per Day |
| Provider Information | Reported RN Staffing Hours per Resident per Day | 0.79386 | Reported RN Staffing Hours per Resident per Day |
| Provider Information | Reported Staffing Footnote | — | Reported Staffing Footnote |
| Provider Information | Reported Total Nurse Staffing Hours per Resident per Day | 3.89346 | Reported Total Nurse Staffing Hours per Resident per Day |
| Provider Information | Short-Stay QM Rating | 5 | Short-Stay QM Rating |
| Provider Information | Short-Stay QM Rating Footnote | — | Short-Stay QM Rating Footnote |
| Provider Information | Special Focus Status | — | Special Focus Status |
| Provider Information | Staffing Rating | 3 | Staffing Rating |
| Provider Information | Staffing Rating Footnote | — | Staffing Rating Footnote |
| Provider Information | State | MA | State |
| Provider Information | Telephone Number | 4137868000 | Telephone Number |
| Provider Information | Total Amount of Fines in Dollars | 0.00 | Total Amount of Fines in Dollars |
| Provider Information | Total number of nurse staff hours per resident per day on the weekend | 3.45940 | Total number of nurse staff hours per resident per day on the weekend |
| Provider Information | Total Number of Penalties | 0 | Total Number of Penalties |
| Provider Information | Total nursing staff turnover | 43.2 | Total nursing staff turnover |
| Provider Information | Total nursing staff turnover footnote | — | Total nursing staff turnover footnote |
| Provider Information | Total Weighted Health Survey Score | 59.000 | Total Weighted Health Survey Score |
| Provider Information | Urban | Y | Urban |
| Provider Information | With a Resident and Family Council | Resident | With a Resident and Family Council |
| Provider Information | ZIP Code | 01001 | ZIP Code |