Overview

Address
117 BENNOCH RD, ORONO, ME 04473
Phone
2078664914
Certified beds
80
Avg daily residents
73 (91% of beds filled)
Ownership
For-profit corporation
Provider type
Medicare and Medicaid
Medicare/Medicaid since
1969-07-01
Setting
Urban
2 /5
CMS Overall Rating

CMS 5-Star Ratings

CMS rates every Medicare/Medicaid-certified nursing home on four domains. The Overall rating is driven primarily by Health Inspection results, then adjusted up or down by Staffing and Quality Measures.

Overall Rating
Composite of Health Inspection, Staffing, and Quality Measures.
2/5
Health Inspection
Based on the three most recent standard surveys, with more weight on recent results.
2/5
Staffing
Weighted combination of RN and total nurse staffing hours per resident per day, case-mix adjusted.
3/5
Quality Measures
15 resident-level quality measures split between long-stay and short-stay (post-acute) residents.
3/5
Quality Measures breakdown
Long-Stay Quality Measures 2/5
Short-Stay Quality Measures 4/5

Staffing & Workforce

Direct-care staffing is the strongest operational driver of quality in nursing homes. Values are hours per resident per day, derived from payroll-based journal (PBJ) submissions. "Case-mix" adjusts for resident acuity; "Adjusted" is the CMS rating-input value.

Role Reported Case-mix expected Adjusted Federal floor
Total nurse
All nursing staff combined: RN + LPN + Aide
3.60 4.10 3.39 ≥ 3.48
Registered Nurse (RN)
Licensed RN hours. Strongest driver of clinical outcomes.
1.40 0.72 1.32 ≥ 0.55
Licensed Practical Nurse (LPN)
LPN/LVN hours. Often handles medication administration.
0.15 0.91 0.14
Nurse aide
CNA hours. Bulk of direct resident care — bathing, feeding, mobility.
2.05 2.47 1.93
Licensed (RN + LPN)
Combined licensed nurse coverage.
1.55
Physical therapist
Rehabilitation therapist hours — important for post-acute / rehab admissions.
0.13

Federal minimums (phasing in under the CMS 2024 minimum staffing rule) shown for reference. RN: 0.55 hrs/resident/day. Total nurse: 3.48 hrs/resident/day.

Weekend staffing

Total nurse (weekend)
3.17
hrs / resident / day
RN (weekend)
0.93
hrs / resident / day
Total nurse (adjusted, weekend)
2.99
hrs / resident / day

Weekend under-staffing is a common quality-of-care concern — adverse events are more frequent when licensed coverage drops.

Staff turnover

Total nursing staff turnover
57.8%
annual
RN turnover
45.5%
annual
Administrators departed
0
last 12 months

Resident acuity

Nursing Case-Mix Index
1.45
higher acuity than avg
Case-Mix Index Ratio
1.05
facility / state ratio

Health Inspections

CMS weights three inspection cycles to compute the Health Inspection rating: the most recent (50%), the second most recent (33%), and the oldest (17%). Each standard-survey deficiency is assigned a score based on scope and severity; complaint-survey findings and revisit scores are added to produce the cycle total.

Cycle Date Total defs. Standard Complaint Deficiency score Revisits Total score
Cycle 1 (most recent) 2025-05-07 14 10 9 96 1 96
Cycle 2/3 (prior) 2024-05-22 24 20 11 108 1 108
Total weighted health score
99.0
lower is better

Deficiencies (44)

Individual survey findings. Scope/severity uses the CMS A–L matrix: letters further down the alphabet indicate greater harm and wider scope, up through J–L (immediate jeopardy).

7 A/B/C No actual harm — minor
36 D/E/F Actual harm — potential for minor
1 G/H/I Actual harm
Tag Description Scope/Severity Survey date Corrected
0684 Provide appropriate treatment and care according to orders, resident’s preferences and goals. E 2026-01-13 2026-01-28
0686 Provide appropriate pressure ulcer care and prevent new ulcers from developing. D 2025-12-09 2026-01-20
0842 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. B 2025-12-09 2026-01-20
0880 Provide and implement an infection prevention and control program. D 2025-12-09 2026-01-20
0578 Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. D 2025-05-07 2025-06-09
0644 Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. D 2025-05-07 2025-06-09
0695 Provide safe and appropriate respiratory care for a resident when needed. D 2025-05-07 2025-06-09
0725 Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. F 2025-05-07 2025-06-09
0812 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. E 2025-05-07 2025-06-09
0609 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. D 2025-05-07 2025-06-09
0655 Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted E 2025-05-07 2025-06-09
0684 Provide appropriate treatment and care according to orders, resident’s preferences and goals. E 2025-05-07 2025-06-09
0697 Provide safe, appropriate pain management for a resident who requires such services. G 2025-05-07 2025-06-09
0804 Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. D 2025-05-07 2025-06-09
0561 Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. D 2024-05-22 2024-07-06
0584 Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. E 2024-05-22 2024-07-06
0623 Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. B 2024-05-22 2024-07-06
0625 Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. B 2024-05-22 2024-07-06
0655 Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted B 2024-05-22 2024-07-31
0656 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. D 2024-05-22 2024-07-06
0695 Provide safe and appropriate respiratory care for a resident when needed. E 2024-05-22 2024-07-06
0699 Provide care or services that was trauma informed and/or culturally competent. D 2024-05-22 2024-07-06
0711 Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit. D 2024-05-22 2024-07-06
0730 Observe each nurse aide's job performance and give regular training. B 2024-05-22 2024-07-06
0732 Post nurse staffing information every day. B 2024-05-22 2024-07-06
0761 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. D 2024-05-22 2024-07-06
0947 Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. D 2024-05-22 2024-07-06
0550 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. E 2024-05-22 2024-07-06
0684 Provide appropriate treatment and care according to orders, resident’s preferences and goals. E 2024-05-22 2024-07-06
0686 Provide appropriate pressure ulcer care and prevent new ulcers from developing. D 2024-05-22 2024-07-06
0725 Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. E 2024-05-22 2024-07-06
0802 Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service. E 2024-05-22 2024-07-06
0804 Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. E 2024-05-22 2024-07-06
0812 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. E 2024-05-22 2024-07-31
0600 Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. D 2024-03-28 2023-09-30
0609 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. D 2024-03-28 2023-09-30
0550 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. E 2023-03-01 2023-04-11
0561 Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. E 2023-03-01 2023-04-11
0584 Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. E 2023-03-01 2023-04-11
0684 Provide appropriate treatment and care according to orders, resident’s preferences and goals. D 2023-03-01 2023-04-11
0809 Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. D 2023-03-01 2023-04-11
0842 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. D 2023-03-01 2023-04-11
0656 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. B 2023-03-01 2023-04-11
0725 Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. E 2023-03-01 2023-04-11

Penalties (1)

Fines issued
1
last 3 years
Total fines
$10,358
Date Type Fine amount
2025-05-07 Fine $10,358

Source: CMS Nursing Home Penalties.

Financial Health (FY 2023)

Payer mix (share of resident days)

Medicare 12.8% Medicaid 57.1% Other 30.1%

Operating performance

Operating Margin
3.7%
Total Margin
8.6%
Occupancy Rate
94.2%
Cost per Resident Day
$34

Revenue & costs

Net Patient Revenue
$10.6M
Total Costs
$1.1M
Net Income
$957K

Balance sheet

Total Assets
$335K
Total Liabilities
-$622K
Fund Balance
$957K
Current Ratio
0.25

Source: CMS SNF Cost Report (FY 2023). Cost report data lags by ~2 years.

Ownership & Corporate Structure

Chain: GENESIS HEALTHCARE

Chain ID
237
Facilities in chain
193
Legal business name
ORONO OPERATIONS, LLC
Chain-average star ratings (for peer context)
Overall
2.4
Health
2.2
Staffing
2.5
QM
3.4

Owner / manager organizations (13)

Organization Role Association
GENESIS HEALTHCARE OF MAINE LLC 5% OR GREATER DIRECT OWNERSHIP INTEREST since 10/02/2012
FC-GEN OPERATIONS INVESTMENT LLC 5% OR GREATER INDIRECT OWNERSHIP INTEREST since 03/01/2015
GEN OPERATIONS I LLC 5% OR GREATER INDIRECT OWNERSHIP INTEREST since 04/01/2011
GEN OPERATIONS II LLC 5% OR GREATER INDIRECT OWNERSHIP INTEREST since 04/01/2011
GENESIS HEALTHCARE INC 5% OR GREATER INDIRECT OWNERSHIP INTEREST since 02/02/2015
GENESIS HEALTHCARE LLC 5% OR GREATER INDIRECT OWNERSHIP INTEREST since 02/02/2015
GENESIS HOLDINGS LLC 5% OR GREATER INDIRECT OWNERSHIP INTEREST since 02/02/2015
GHC HOLDINGS LLC 5% OR GREATER INDIRECT OWNERSHIP INTEREST since 12/31/2010
HCCF MANAGEMENT GROUP XI LLC 5% OR GREATER INDIRECT OWNERSHIP INTEREST since 12/31/2011
SUN HEALTHCARE GROUP INC 5% OR GREATER INDIRECT OWNERSHIP INTEREST since 11/15/2022
SUNDANCE REHABILITATION HOLDCO INC 5% OR GREATER INDIRECT OWNERSHIP INTEREST since 11/15/2022
WELLTOWER OP LLC 5% OR GREATER INDIRECT OWNERSHIP INTEREST since 03/01/2024
ZAC PROPERTIES XI LLC 5% OR GREATER INDIRECT OWNERSHIP INTEREST since 12/31/2011

Owner / manager individuals (7)

Name Role Association
FISHMAN, STEVEN 5% OR GREATER INDIRECT OWNERSHIP INTEREST since 11/15/2022
WHITMAN, ARNOLD 5% OR GREATER INDIRECT OWNERSHIP INTEREST since 11/15/2022
PAZARA, CHELSEA OPERATIONAL/MANAGERIAL CONTROL since 03/01/2024
YNTEMA, LAURIE OPERATIONAL/MANAGERIAL CONTROL since 03/01/2024
BERG, MICHAEL CORPORATE OFFICER since 12/01/2012
BRIDGEFORD, LAURA CORPORATE OFFICER since 06/01/2024
MENDELSON, AVI CORPORATE OFFICER since 06/01/2024

Source: CMS Nursing Home Ownership. Percent ownership is rarely disclosed — CMS only requires it for specific roles.

Facility Features

CCRC
No
Hospital-based
No
Resident / family council
None
Sprinkler systems
Yes
Abuse citation flag
No
Methodology & sources

Full methodology →

All Data

Every labeled field shipped for this facility by CMS. No national median or percentile context is available for SNFs in the current release.

Download CSV

Show 113 rows
Source Metric Value Raw key
Cost Report Cost per Resident Day ($) $34 metrics.cost_per_resident_day
Cost Report Current Ratio 0.25 metrics.current_ratio
Cost Report fiscal_year 2,023 fiscal_year
Cost Report Medicaid Day Share (%) 57.1% metrics.medicaid_day_share
Cost Report Medicare Day Share (%) 12.8% metrics.medicare_day_share
Cost Report Net Income ($) $957,490 metrics.net_income
Cost Report Net Patient Revenue ($) $10,610,119 metrics.net_patient_revenue
Cost Report Occupancy Rate (%) 94.2% metrics.occupancy_rate
Cost Report Operating Margin (%) 3.7% metrics.operating_margin
Cost Report Total Assets ($) $335,407 metrics.total_assets
Cost Report Total Costs ($) $1,054,967 metrics.total_costs
Cost Report Total Fund Balances ($) $957,490 metrics.fund_balance
Cost Report Total Liabilities ($) $-622,083 metrics.total_liabilities
Cost Report Total Margin (%) 8.6% metrics.total_margin
Provider Information Abuse Icon N Abuse Icon
Provider Information Adjusted LPN Staffing Hours per Resident per Day 0.14189 Adjusted LPN Staffing Hours per Resident per Day
Provider Information Adjusted Nurse Aide Staffing Hours per Resident per Day 1.93329 Adjusted Nurse Aide Staffing Hours per Resident per Day
Provider Information Adjusted RN Staffing Hours per Resident per Day 1.31833 Adjusted RN Staffing Hours per Resident per Day
Provider Information Adjusted Total Nurse Staffing Hours per Resident per Day 3.39351 Adjusted Total Nurse Staffing Hours per Resident per Day
Provider Information Adjusted Weekend Total Nurse Staffing Hours per Resident per Day 2.98723 Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
Provider Information Administrator turnover footnote Administrator turnover footnote
Provider Information Automatic Sprinkler Systems in All Required Areas Yes Automatic Sprinkler Systems in All Required Areas
Provider Information Average Number of Residents per Day 72.8 Average Number of Residents per Day
Provider Information Average Number of Residents per Day Footnote Average Number of Residents per Day Footnote
Provider Information Case-Mix LPN Staffing Hours per Resident per Day 0.90927 Case-Mix LPN Staffing Hours per Resident per Day
Provider Information Case-Mix Nurse Aide Staffing Hours per Resident per Day 2.47120 Case-Mix Nurse Aide Staffing Hours per Resident per Day
Provider Information Case-Mix RN Staffing Hours per Resident per Day 0.71671 Case-Mix RN Staffing Hours per Resident per Day
Provider Information Case-Mix Total Nurse Staffing Hours per Resident per Day 4.09718 Case-Mix Total Nurse Staffing Hours per Resident per Day
Provider Information Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day 3.61123 Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
Provider Information Chain Average Health Inspection Rating 2.2 Chain Average Health Inspection Rating
Provider Information Chain Average Overall 5-star Rating 2.4 Chain Average Overall 5-star Rating
Provider Information Chain Average QM Rating 3.4 Chain Average QM Rating
Provider Information Chain Average Staffing Rating 2.5 Chain Average Staffing Rating
Provider Information Chain ID 237 Chain ID
Provider Information Chain Name GENESIS HEALTHCARE Chain Name
Provider Information City/Town ORONO City/Town
Provider Information CMS Certification Number (CCN) 205031 CMS Certification Number (CCN)
Provider Information Continuing Care Retirement Community N Continuing Care Retirement Community
Provider Information County/Parish Penobscot County/Parish
Provider Information Date First Approved to Provide Medicare and Medicaid Services 1969-07-01 Date First Approved to Provide Medicare and Medicaid Services
Provider Information Geocoding Footnote Geocoding Footnote
Provider Information Health Inspection Rating 2 Health Inspection Rating
Provider Information Health Inspection Rating Footnote Health Inspection Rating Footnote
Provider Information Latitude 44.8908 Latitude
Provider Information Legal Business Name ORONO OPERATIONS, LLC Legal Business Name
Provider Information Location 117 BENNOCH RD,ORONO,ME,04473 Location
Provider Information Long-Stay QM Rating 2 Long-Stay QM Rating
Provider Information Long-Stay QM Rating Footnote Long-Stay QM Rating Footnote
Provider Information Longitude -68.678 Longitude
Provider Information Most Recent Health Inspection More Than 2 Years Ago N Most Recent Health Inspection More Than 2 Years Ago
Provider Information Number of administrators who have left the nursing home 0 Number of administrators who have left the nursing home
Provider Information Number of Certified Beds 80 Number of Certified Beds
Provider Information Number of Citations from Infection Control Inspections Number of Citations from Infection Control Inspections
Provider Information Number of Facilities in Chain 193 Number of Facilities in Chain
Provider Information Number of Fines 1 Number of Fines
Provider Information Number of Payment Denials 0 Number of Payment Denials
Provider Information Nursing Case-Mix Index 1.45145 Nursing Case-Mix Index
Provider Information Nursing Case-Mix Index Ratio 1.05357 Nursing Case-Mix Index Ratio
Provider Information Overall Rating 2 Overall Rating
Provider Information Overall Rating Footnote Overall Rating Footnote
Provider Information Ownership Type For profit - Corporation Ownership Type
Provider Information Physical Therapist Staffing Footnote Physical Therapist Staffing Footnote
Provider Information Processing Date 2026-03-01 Processing Date
Provider Information Provider Address 117 BENNOCH RD Provider Address
Provider Information Provider Changed Ownership in Last 12 Months N Provider Changed Ownership in Last 12 Months
Provider Information Provider Name ORONO COMMONS Provider Name
Provider Information Provider Resides in Hospital N Provider Resides in Hospital
Provider Information Provider SSA County Code 090 Provider SSA County Code
Provider Information Provider Type Medicare and Medicaid Provider Type
Provider Information QM Rating 3 QM Rating
Provider Information QM Rating Footnote QM Rating Footnote
Provider Information Rating Cycle 1 Health Deficiency Score 96 Rating Cycle 1 Health Deficiency Score
Provider Information Rating Cycle 1 Health Revisit Score 0 Rating Cycle 1 Health Revisit Score
Provider Information Rating Cycle 1 Number of Complaint Health Deficiencies 9 Rating Cycle 1 Number of Complaint Health Deficiencies
Provider Information Rating Cycle 1 Number of Health Revisits 1 Rating Cycle 1 Number of Health Revisits
Provider Information Rating Cycle 1 Number of Standard Health Deficiencies 10 Rating Cycle 1 Number of Standard Health Deficiencies
Provider Information Rating Cycle 1 Standard Survey Health Date 2025-05-07 Rating Cycle 1 Standard Survey Health Date
Provider Information Rating Cycle 1 Total Health Score 96 Rating Cycle 1 Total Health Score
Provider Information Rating Cycle 1 Total Number of Health Deficiencies 14 Rating Cycle 1 Total Number of Health Deficiencies
Provider Information Rating Cycle 2 Number of Standard Health Deficiencies 20 Rating Cycle 2 Number of Standard Health Deficiencies
Provider Information Rating Cycle 2 Standard Health Survey Date 2024-05-22 Rating Cycle 2 Standard Health Survey Date
Provider Information Rating Cycle 2/3 Health Deficiency Score 108 Rating Cycle 2/3 Health Deficiency Score
Provider Information Rating Cycle 2/3 Health Revisit Score 0 Rating Cycle 2/3 Health Revisit Score
Provider Information Rating Cycle 2/3 Number of Complaint Health Deficiencies 11 Rating Cycle 2/3 Number of Complaint Health Deficiencies
Provider Information Rating Cycle 2/3 Number of Health Revisits 1 Rating Cycle 2/3 Number of Health Revisits
Provider Information Rating Cycle 2/3 Total Health Score 108 Rating Cycle 2/3 Total Health Score
Provider Information Rating Cycle 2/3 Total Number of Health Deficiencies 24 Rating Cycle 2/3 Total Number of Health Deficiencies
Provider Information Registered Nurse hours per resident per day on the weekend 0.93345 Registered Nurse hours per resident per day on the weekend
Provider Information Registered Nurse turnover 45.5 Registered Nurse turnover
Provider Information Registered Nurse turnover footnote Registered Nurse turnover footnote
Provider Information Reported Licensed Staffing Hours per Resident per Day 1.54957 Reported Licensed Staffing Hours per Resident per Day
Provider Information Reported LPN Staffing Hours per Resident per Day 0.15057 Reported LPN Staffing Hours per Resident per Day
Provider Information Reported Nurse Aide Staffing Hours per Resident per Day 2.05159 Reported Nurse Aide Staffing Hours per Resident per Day
Provider Information Reported Physical Therapist Staffing Hours per Resident Per Day 0.13494 Reported Physical Therapist Staffing Hours per Resident Per Day
Provider Information Reported RN Staffing Hours per Resident per Day 1.39900 Reported RN Staffing Hours per Resident per Day
Provider Information Reported Staffing Footnote Reported Staffing Footnote
Provider Information Reported Total Nurse Staffing Hours per Resident per Day 3.60117 Reported Total Nurse Staffing Hours per Resident per Day
Provider Information Short-Stay QM Rating 4 Short-Stay QM Rating
Provider Information Short-Stay QM Rating Footnote Short-Stay QM Rating Footnote
Provider Information Special Focus Status Special Focus Status
Provider Information Staffing Rating 3 Staffing Rating
Provider Information Staffing Rating Footnote Staffing Rating Footnote
Provider Information State ME State
Provider Information Telephone Number 2078664914 Telephone Number
Provider Information Total Amount of Fines in Dollars 10358.00 Total Amount of Fines in Dollars
Provider Information Total number of nurse staff hours per resident per day on the weekend 3.17002 Total number of nurse staff hours per resident per day on the weekend
Provider Information Total Number of Penalties 1 Total Number of Penalties
Provider Information Total nursing staff turnover 57.8 Total nursing staff turnover
Provider Information Total nursing staff turnover footnote Total nursing staff turnover footnote
Provider Information Total Weighted Health Survey Score 99.000 Total Weighted Health Survey Score
Provider Information Urban Y Urban
Provider Information With a Resident and Family Council None With a Resident and Family Council
Provider Information ZIP Code 04473 ZIP Code