SNF

Bangor Nursing & Rehabilitation Center

CCN: 205020 · BANGOR, ME 04401 · Penobscot County

Overview

Address
103 TEXAS AVE, BANGOR, ME 04401
Phone
2079474557
Certified beds
60
Avg daily residents
52 (86% of beds filled)
Ownership
Non-profit (church-affiliated)
Provider type
Medicare and Medicaid
Medicare/Medicaid since
1967-03-09
Setting
Urban
1 /5
★★★★★
CMS Overall Rating

CMS 5-Star Ratings

CMS rates every Medicare/Medicaid-certified nursing home on four domains. The Overall rating is driven primarily by Health Inspection results, then adjusted up or down by Staffing and Quality Measures.

Overall Rating
Composite of Health Inspection, Staffing, and Quality Measures.
★★★★★ 1/5
Health Inspection
Based on the three most recent standard surveys, with more weight on recent results.
★★★★★ 1/5
Staffing
Weighted combination of RN and total nurse staffing hours per resident per day, case-mix adjusted.
★★★★★ 3/5
Quality Measures
15 resident-level quality measures split between long-stay and short-stay (post-acute) residents.
★★★★★ 2/5
Quality Measures breakdown
Long-Stay Quality Measures ★★★★★ 1/5
Short-Stay Quality Measures ★★★★★ 3/5

Staffing & Workforce

Direct-care staffing is the strongest operational driver of quality in nursing homes. Values are hours per resident per day, derived from payroll-based journal (PBJ) submissions. "Case-mix" adjusts for resident acuity; "Adjusted" is the CMS rating-input value.

Role Reported Case-mix expected Adjusted Federal floor
Total nurse
All nursing staff combined: RN + LPN + Aide
 4.00 3.89 3.96 ≥ 3.48
Registered Nurse (RN)
Licensed RN hours. Strongest driver of clinical outcomes.
 1.07 0.68 1.06 ≥ 0.55
Licensed Practical Nurse (LPN)
LPN/LVN hours. Often handles medication administration.
 0.53 0.86 0.52 —
Nurse aide
CNA hours. Bulk of direct resident care — bathing, feeding, mobility.
 2.40 2.35 2.38 —
Licensed (RN + LPN)
Combined licensed nurse coverage.
 1.59 — — —
Physical therapist
Rehabilitation therapist hours — important for post-acute / rehab admissions.
 0.07 — — —

Federal minimums (phasing in under the CMS 2024 minimum staffing rule) shown for reference. RN: 0.55 hrs/resident/day. Total nurse: 3.48 hrs/resident/day.

Weekend staffing

Total nurse (weekend)
3.82
hrs / resident / day
RN (weekend)
0.68
hrs / resident / day
Total nurse (adjusted, weekend)
3.78
hrs / resident / day

Weekend under-staffing is a common quality-of-care concern — adverse events are more frequent when licensed coverage drops.

Staff turnover

Total nursing staff turnover
75.3%
annual
RN turnover
75.0%
annual
Administrators departed
0
last 12 months

Resident acuity

Nursing Case-Mix Index
1.38
higher acuity than avg
Case-Mix Index Ratio
1.00
facility / state ratio

Health Inspections

CMS weights three inspection cycles to compute the Health Inspection rating: the most recent (50%), the second most recent (33%), and the oldest (17%). Each standard-survey deficiency is assigned a score based on scope and severity; complaint-survey findings and revisit scores are added to produce the cycle total.

Cycle Date Total defs. Standard Complaint Deficiency score Revisits Total score
Cycle 1 (most recent) 2024-12-19 19 16 7 124 1 124
Cycle 2/3 (prior) 2023-10-26 30 16 15 168 1 168
Total weighted health score
135.0
lower is better
Infection-control citations
5
last cycle

Deficiencies (55)

Individual survey findings. Scope/severity uses the CMS A–L matrix: letters further down the alphabet indicate greater harm and wider scope, up through J–L (immediate jeopardy).

2 A/B/C No actual harm — minor
52 D/E/F Actual harm — potential for minor
1 G/H/I Actual harm
Tag Description Scope/Severity Survey date Corrected
0607 Develop and implement policies and procedures to prevent abuse, neglect, and theft. E 2026-01-08 2026-02-20
0609 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. D 2026-01-08 2026-02-20
0628 Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. D 2026-01-08 2026-02-20
0578 Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. E 2024-12-19 2025-01-30
0580 Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. D 2024-12-19 2025-01-30
0584 Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. E 2024-12-19 2025-01-30
0644 Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. E 2024-12-19 2025-01-30
0655 Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted D 2024-12-19 2025-01-30
0692 Provide enough food/fluids to maintain a resident's health. D 2024-12-19 2025-01-30
0695 Provide safe and appropriate respiratory care for a resident when needed. D 2024-12-19 2025-01-30
0699 Provide care or services that was trauma informed and/or culturally competent. D 2024-12-19 2025-01-30
0755 Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. D 2024-12-19 2025-01-30
0756 Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. E 2024-12-19 2025-01-30
0812 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. D 2024-12-19 2025-01-30
0883 Develop and implement policies and procedures for flu and pneumonia vaccinations. E 2024-12-19 2025-01-30
0684 Provide appropriate treatment and care according to orders, resident’s preferences and goals. E 2024-12-19 2025-01-30
0686 Provide appropriate pressure ulcer care and prevent new ulcers from developing. G 2024-12-19 2025-01-30
0842 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. D 2024-12-19 2025-01-30
0880 Provide and implement an infection prevention and control program. E 2024-12-19 2025-01-30
0580 Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. D 2024-10-22 2024-12-05
0684 Provide appropriate treatment and care according to orders, resident’s preferences and goals. E 2024-10-22 2024-12-05
0725 Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. E 2024-10-22 2024-12-05
0940 Develop, implement, and/or maintain an effective training program for all new and existing staff members. D 2024-10-22 2024-12-05
0550 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. D 2024-06-12 2024-07-12
0684 Provide appropriate treatment and care according to orders, resident’s preferences and goals. D 2024-06-12 2024-07-12
0790 Provide routine and 24-hour emergency dental care for each resident. D 2024-06-12 2024-07-12
0561 Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. D 2023-10-26 2023-12-05
0583 Keep residents' personal and medical records private and confidential. E 2023-10-26 2023-12-05
0645 PASARR screening for Mental disorders or Intellectual Disabilities D 2023-10-26 2023-12-05
0656 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. D 2023-10-26 2023-12-05
0684 Provide appropriate treatment and care according to orders, resident’s preferences and goals. E 2023-10-26 2023-12-05
0686 Provide appropriate pressure ulcer care and prevent new ulcers from developing. D 2023-10-26 2023-12-05
0710 Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care. D 2023-10-26 2023-12-05
0730 Observe each nurse aide's job performance and give regular training. B 2023-10-26 2023-12-05
0755 Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. D 2023-10-26 2023-12-05
0756 Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. E 2023-10-26 2023-12-05
0812 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. E 2023-10-26 2023-12-05
0842 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. D 2023-10-26 2023-12-05
0851 Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data. F 2023-10-26 2023-12-05
0880 Provide and implement an infection prevention and control program. B 2023-10-26 2023-12-05
0882 Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home. E 2023-10-26 2023-12-05
0947 Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. E 2023-10-26 2023-12-05
0684 Provide appropriate treatment and care according to orders, resident’s preferences and goals. D 2023-10-11 2023-11-15
0656 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. D 2023-03-29 2023-05-05
0684 Provide appropriate treatment and care according to orders, resident’s preferences and goals. D 2023-03-29 2023-05-05
0692 Provide enough food/fluids to maintain a resident's health. D 2023-03-29 2023-05-05
0725 Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. E 2023-03-29 2023-05-05
0842 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. E 2023-03-29 2023-05-05
0600 Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. D 2023-03-21 2023-05-05
0677 Provide care and assistance to perform activities of daily living for any resident who is unable. E 2023-03-21 2023-05-05

Showing 50 most recent of 55. See the All Data CSV for the full list.

Penalties (1)

Fines issued
1
last 3 years
Total fines
$12,831
Date Type Fine amount
2024-12-19 Fine $12,831

Source: CMS Nursing Home Penalties.

Financial Health (FY 2023)

Payer mix (share of resident days)

Medicare 9.6% Medicaid 67.3% Other 23.1%

Operating performance

Operating Margin
-31.4%
Total Margin
-29.4%
Occupancy Rate
88.8%
Cost per Resident Day
$40

Revenue & costs

Net Patient Revenue
$4.0M
Total Costs
$391K
Net Income
-$1.2M

Balance sheet

Total Assets
$2.0M
Total Liabilities
$2.8M
Fund Balance
-$780K
Current Ratio
0.41

Source: CMS SNF Cost Report (FY 2023). Cost report data lags by ~2 years.

Ownership & Corporate Structure

Chain: COVENANT HEALTH

Chain ID
167
Facilities in chain
11
Legal business name
BANGOR NURSING & REHABILITATION CENTER
Chain-average star ratings (for peer context)
Overall
3.4
Health
3.1
Staffing
4.5
QM
2.6

Owner / manager individuals (21)

Name Role Association
BENNETT, PHILLIP OPERATIONAL/MANAGERIAL CONTROL since 05/07/2007
DONAHUE, BRIAN OPERATIONAL/MANAGERIAL CONTROL since 05/15/2013
BENNETT, PHILLIP CORPORATE DIRECTOR since 05/07/2007
BLACK, EARL CORPORATE DIRECTOR since 01/01/2015
BURLOCK, HELEN CORPORATE DIRECTOR since 01/01/2013
CYR, DEBORAH CORPORATE DIRECTOR since 01/01/2013
DUBOIS, MIA CORPORATE DIRECTOR since 01/01/2016
FARNHAM, NICHI CORPORATE DIRECTOR since 01/01/2013
LAVIGNE, LAURENT CORPORATE DIRECTOR since 01/01/2013
LIPPITT, DANA CORPORATE DIRECTOR since 01/01/2015
MARBLE, DENNIS CORPORATE DIRECTOR since 01/01/2016
MARTIN, GARRETT CORPORATE DIRECTOR since 01/01/2013
MILLER, JOHN CORPORATE DIRECTOR since 01/01/2015
MUTH, JOHN CORPORATE DIRECTOR since 01/01/2015
NOYES, TRAVIS CORPORATE DIRECTOR since 01/01/2015
PAYNE, CLARE CORPORATE DIRECTOR since 01/01/2013
POTTLE, JONATHAN CORPORATE DIRECTOR since 01/01/2013
RICH, STEPHEN CORPORATE DIRECTOR since 01/01/2013
DONAHUE, BRIAN CORPORATE OFFICER since 05/16/2013
BENNETT, PHILLIP W-2 MANAGING EMPLOYEE since 05/07/2007
DONAHUE, BRIAN W-2 MANAGING EMPLOYEE since 05/15/2013

Source: CMS Nursing Home Ownership. Percent ownership is rarely disclosed — CMS only requires it for specific roles.

Facility Features

CCRC
No
Hospital-based
No
Resident / family council
Resident
Sprinkler systems
Yes
Abuse citation flag
No
Methodology & sources

Full methodology →

All Data

Every labeled field shipped for this facility by CMS. No national median or percentile context is available for SNFs in the current release.

Download CSV

Show 113 rows
Source Metric Value Raw key
Cost Report Cost per Resident Day ($) $40 metrics.cost_per_resident_day
Cost Report Current Ratio 0.41 metrics.current_ratio
Cost Report fiscal_year 2,023 fiscal_year
Cost Report Medicaid Day Share (%) 67.3% metrics.medicaid_day_share
Cost Report Medicare Day Share (%) 9.6% metrics.medicare_day_share
Cost Report Net Income ($) $-1,183,864 metrics.net_income
Cost Report Net Patient Revenue ($) $3,968,469 metrics.net_patient_revenue
Cost Report Occupancy Rate (%) 88.8% metrics.occupancy_rate
Cost Report Operating Margin (%) -31.4% metrics.operating_margin
Cost Report Total Assets ($) $2,015,419 metrics.total_assets
Cost Report Total Costs ($) $391,365 metrics.total_costs
Cost Report Total Fund Balances ($) $-779,704 metrics.fund_balance
Cost Report Total Liabilities ($) $2,795,123 metrics.total_liabilities
Cost Report Total Margin (%) -29.4% metrics.total_margin
Provider Information Abuse Icon N Abuse Icon
Provider Information Adjusted LPN Staffing Hours per Resident per Day 0.52105 Adjusted LPN Staffing Hours per Resident per Day
Provider Information Adjusted Nurse Aide Staffing Hours per Resident per Day 2.38236 Adjusted Nurse Aide Staffing Hours per Resident per Day
Provider Information Adjusted RN Staffing Hours per Resident per Day 1.05858 Adjusted RN Staffing Hours per Resident per Day
Provider Information Adjusted Total Nurse Staffing Hours per Resident per Day 3.96199 Adjusted Total Nurse Staffing Hours per Resident per Day
Provider Information Adjusted Weekend Total Nurse Staffing Hours per Resident per Day 3.78409 Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
Provider Information Administrator turnover footnote — Administrator turnover footnote
Provider Information Automatic Sprinkler Systems in All Required Areas Yes Automatic Sprinkler Systems in All Required Areas
Provider Information Average Number of Residents per Day 51.8 Average Number of Residents per Day
Provider Information Average Number of Residents per Day Footnote — Average Number of Residents per Day Footnote
Provider Information Case-Mix LPN Staffing Hours per Resident per Day 0.86413 Case-Mix LPN Staffing Hours per Resident per Day
Provider Information Case-Mix Nurse Aide Staffing Hours per Resident per Day 2.34852 Case-Mix Nurse Aide Staffing Hours per Resident per Day
Provider Information Case-Mix RN Staffing Hours per Resident per Day 0.68113 Case-Mix RN Staffing Hours per Resident per Day
Provider Information Case-Mix Total Nurse Staffing Hours per Resident per Day 3.89378 Case-Mix Total Nurse Staffing Hours per Resident per Day
Provider Information Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day 3.43196 Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
Provider Information Chain Average Health Inspection Rating 3.1 Chain Average Health Inspection Rating
Provider Information Chain Average Overall 5-star Rating 3.4 Chain Average Overall 5-star Rating
Provider Information Chain Average QM Rating 2.6 Chain Average QM Rating
Provider Information Chain Average Staffing Rating 4.5 Chain Average Staffing Rating
Provider Information Chain ID 167 Chain ID
Provider Information Chain Name COVENANT HEALTH Chain Name
Provider Information City/Town BANGOR City/Town
Provider Information CMS Certification Number (CCN) 205020 CMS Certification Number (CCN)
Provider Information Continuing Care Retirement Community N Continuing Care Retirement Community
Provider Information County/Parish Penobscot County/Parish
Provider Information Date First Approved to Provide Medicare and Medicaid Services 1967-03-09 Date First Approved to Provide Medicare and Medicaid Services
Provider Information Geocoding Footnote — Geocoding Footnote
Provider Information Health Inspection Rating 1 Health Inspection Rating
Provider Information Health Inspection Rating Footnote — Health Inspection Rating Footnote
Provider Information Latitude 44.8058 Latitude
Provider Information Legal Business Name BANGOR NURSING & REHABILITATION CENTER Legal Business Name
Provider Information Location 103 TEXAS AVE,BANGOR,ME,04401 Location
Provider Information Long-Stay QM Rating 1 Long-Stay QM Rating
Provider Information Long-Stay QM Rating Footnote — Long-Stay QM Rating Footnote
Provider Information Longitude -68.802 Longitude
Provider Information Most Recent Health Inspection More Than 2 Years Ago N Most Recent Health Inspection More Than 2 Years Ago
Provider Information Number of administrators who have left the nursing home 0 Number of administrators who have left the nursing home
Provider Information Number of Certified Beds 60 Number of Certified Beds
Provider Information Number of Citations from Infection Control Inspections 5 Number of Citations from Infection Control Inspections
Provider Information Number of Facilities in Chain 11 Number of Facilities in Chain
Provider Information Number of Fines 1 Number of Fines
Provider Information Number of Payment Denials 0 Number of Payment Denials
Provider Information Nursing Case-Mix Index 1.37939 Nursing Case-Mix Index
Provider Information Nursing Case-Mix Index Ratio 1.00127 Nursing Case-Mix Index Ratio
Provider Information Overall Rating 1 Overall Rating
Provider Information Overall Rating Footnote — Overall Rating Footnote
Provider Information Ownership Type Non profit - Church related Ownership Type
Provider Information Physical Therapist Staffing Footnote — Physical Therapist Staffing Footnote
Provider Information Processing Date 2026-03-01 Processing Date
Provider Information Provider Address 103 TEXAS AVE Provider Address
Provider Information Provider Changed Ownership in Last 12 Months N Provider Changed Ownership in Last 12 Months
Provider Information Provider Name Bangor Nursing & Rehabilitation Center Provider Name
Provider Information Provider Resides in Hospital N Provider Resides in Hospital
Provider Information Provider SSA County Code 090 Provider SSA County Code
Provider Information Provider Type Medicare and Medicaid Provider Type
Provider Information QM Rating 2 QM Rating
Provider Information QM Rating Footnote — QM Rating Footnote
Provider Information Rating Cycle 1 Health Deficiency Score 124 Rating Cycle 1 Health Deficiency Score
Provider Information Rating Cycle 1 Health Revisit Score 0 Rating Cycle 1 Health Revisit Score
Provider Information Rating Cycle 1 Number of Complaint Health Deficiencies 7 Rating Cycle 1 Number of Complaint Health Deficiencies
Provider Information Rating Cycle 1 Number of Health Revisits 1 Rating Cycle 1 Number of Health Revisits
Provider Information Rating Cycle 1 Number of Standard Health Deficiencies 16 Rating Cycle 1 Number of Standard Health Deficiencies
Provider Information Rating Cycle 1 Standard Survey Health Date 2024-12-19 Rating Cycle 1 Standard Survey Health Date
Provider Information Rating Cycle 1 Total Health Score 124 Rating Cycle 1 Total Health Score
Provider Information Rating Cycle 1 Total Number of Health Deficiencies 19 Rating Cycle 1 Total Number of Health Deficiencies
Provider Information Rating Cycle 2 Number of Standard Health Deficiencies 16 Rating Cycle 2 Number of Standard Health Deficiencies
Provider Information Rating Cycle 2 Standard Health Survey Date 2023-10-26 Rating Cycle 2 Standard Health Survey Date
Provider Information Rating Cycle 2/3 Health Deficiency Score 168 Rating Cycle 2/3 Health Deficiency Score
Provider Information Rating Cycle 2/3 Health Revisit Score 0 Rating Cycle 2/3 Health Revisit Score
Provider Information Rating Cycle 2/3 Number of Complaint Health Deficiencies 15 Rating Cycle 2/3 Number of Complaint Health Deficiencies
Provider Information Rating Cycle 2/3 Number of Health Revisits 1 Rating Cycle 2/3 Number of Health Revisits
Provider Information Rating Cycle 2/3 Total Health Score 168 Rating Cycle 2/3 Total Health Score
Provider Information Rating Cycle 2/3 Total Number of Health Deficiencies 30 Rating Cycle 2/3 Total Number of Health Deficiencies
Provider Information Registered Nurse hours per resident per day on the weekend 0.67809 Registered Nurse hours per resident per day on the weekend
Provider Information Registered Nurse turnover 75.0 Registered Nurse turnover
Provider Information Registered Nurse turnover footnote — Registered Nurse turnover footnote
Provider Information Reported Licensed Staffing Hours per Resident per Day 1.59307 Reported Licensed Staffing Hours per Resident per Day
Provider Information Reported LPN Staffing Hours per Resident per Day 0.52548 Reported LPN Staffing Hours per Resident per Day
Provider Information Reported Nurse Aide Staffing Hours per Resident per Day 2.40263 Reported Nurse Aide Staffing Hours per Resident per Day
Provider Information Reported Physical Therapist Staffing Hours per Resident Per Day 0.07272 Reported Physical Therapist Staffing Hours per Resident Per Day
Provider Information Reported RN Staffing Hours per Resident per Day 1.06759 Reported RN Staffing Hours per Resident per Day
Provider Information Reported Staffing Footnote — Reported Staffing Footnote
Provider Information Reported Total Nurse Staffing Hours per Resident per Day 3.99570 Reported Total Nurse Staffing Hours per Resident per Day
Provider Information Short-Stay QM Rating 3 Short-Stay QM Rating
Provider Information Short-Stay QM Rating Footnote — Short-Stay QM Rating Footnote
Provider Information Special Focus Status — Special Focus Status
Provider Information Staffing Rating 3 Staffing Rating
Provider Information Staffing Rating Footnote — Staffing Rating Footnote
Provider Information State ME State
Provider Information Telephone Number 2079474557 Telephone Number
Provider Information Total Amount of Fines in Dollars 12831.00 Total Amount of Fines in Dollars
Provider Information Total number of nurse staff hours per resident per day on the weekend 3.81629 Total number of nurse staff hours per resident per day on the weekend
Provider Information Total Number of Penalties 1 Total Number of Penalties
Provider Information Total nursing staff turnover 75.3 Total nursing staff turnover
Provider Information Total nursing staff turnover footnote — Total nursing staff turnover footnote
Provider Information Total Weighted Health Survey Score 135.000 Total Weighted Health Survey Score
Provider Information Urban Y Urban
Provider Information With a Resident and Family Council Resident With a Resident and Family Council
Provider Information ZIP Code 04401 ZIP Code