SNF

Pontchartrain Health Care Center

CCN: 195297 · Mandeville, LA 70448 · St. Tammany County

Overview

Address
1401 Highway 190, Mandeville, LA 70448
Phone
9856268581
Certified beds
182
Avg daily residents
106 (58% of beds filled)
Ownership
For-profit corporation
Provider type
Medicare and Medicaid
Medicare/Medicaid since
1994-09-01
Setting
Urban
1 /5
★★★★★
CMS Overall Rating

CMS 5-Star Ratings

CMS rates every Medicare/Medicaid-certified nursing home on four domains. The Overall rating is driven primarily by Health Inspection results, then adjusted up or down by Staffing and Quality Measures.

Overall Rating
Composite of Health Inspection, Staffing, and Quality Measures.
★★★★★ 1/5
Health Inspection
Based on the three most recent standard surveys, with more weight on recent results.
★★★★★ 1/5
Staffing
Weighted combination of RN and total nurse staffing hours per resident per day, case-mix adjusted.
★★★★★ 3/5
Quality Measures
15 resident-level quality measures split between long-stay and short-stay (post-acute) residents.
★★★★★ 1/5
Quality Measures breakdown
Long-Stay Quality Measures ★★★★★ 1/5
Short-Stay Quality Measures ★★★★★ 1/5

Staffing & Workforce

Direct-care staffing is the strongest operational driver of quality in nursing homes. Values are hours per resident per day, derived from payroll-based journal (PBJ) submissions. "Case-mix" adjusts for resident acuity; "Adjusted" is the CMS rating-input value.

Role Reported Case-mix expected Adjusted Federal floor
Total nurse
All nursing staff combined: RN + LPN + Aide
 3.85 3.38 4.40 ≥ 3.48
Registered Nurse (RN)
Licensed RN hours. Strongest driver of clinical outcomes.
 0.21 0.59 0.24 ≥ 0.55 Below floor
Licensed Practical Nurse (LPN)
LPN/LVN hours. Often handles medication administration.
 1.28 0.75 1.46 —
Nurse aide
CNA hours. Bulk of direct resident care — bathing, feeding, mobility.
 2.36 2.04 2.70 —
Licensed (RN + LPN)
Combined licensed nurse coverage.
 1.49 — — —
Physical therapist
Rehabilitation therapist hours — important for post-acute / rehab admissions.
 0.09 — — —

Federal minimums (phasing in under the CMS 2024 minimum staffing rule) shown for reference. RN: 0.55 hrs/resident/day. Total nurse: 3.48 hrs/resident/day.

Weekend staffing

Total nurse (weekend)
3.33
hrs / resident / day
RN (weekend)
0.10
hrs / resident / day
Total nurse (adjusted, weekend)
3.80
hrs / resident / day

Weekend under-staffing is a common quality-of-care concern — adverse events are more frequent when licensed coverage drops.

Staff turnover

Total nursing staff turnover
52.2%
annual
RN turnover
Staffing penalized (missing PBJ submission).
Administrators departed
0
last 12 months

Resident acuity

Nursing Case-Mix Index
1.20
higher acuity than avg
Case-Mix Index Ratio
0.87
facility / state ratio

Health Inspections

CMS weights three inspection cycles to compute the Health Inspection rating: the most recent (50%), the second most recent (33%), and the oldest (17%). Each standard-survey deficiency is assigned a score based on scope and severity; complaint-survey findings and revisit scores are added to produce the cycle total.

Cycle Date Total defs. Standard Complaint Deficiency score Revisits Total score
Cycle 1 (most recent) 2025-06-13 15 11 4 385 1 385
Cycle 2/3 (prior) 2024-05-08 20 10 19 144 1 144
Total weighted health score
324.8
lower is better

Deficiencies (42)

Individual survey findings. Scope/severity uses the CMS A–L matrix: letters further down the alphabet indicate greater harm and wider scope, up through J–L (immediate jeopardy).

3 A/B/C No actual harm — minor
36 D/E/F Actual harm — potential for minor
3 J/K/L Immediate jeopardy
Tag Description Scope/Severity Survey date Corrected
0575 Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency. C 2025-06-13 2025-07-10
0578 Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. E 2025-06-13 2025-07-10
0641 Ensure each resident receives an accurate assessment. D 2025-06-13 2025-07-10
0644 Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. D 2025-06-13 2025-07-10
0656 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. K 2025-06-13 2025-07-10
0658 Ensure services provided by the nursing facility meet professional standards of quality. D 2025-06-13 2025-07-10
0689 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. K 2025-06-13 2025-07-10
0835 Administer the facility in a manner that enables it to use its resources effectively and efficiently. K 2025-06-13 2025-07-10
0842 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. D 2025-06-13 2025-07-10
0849 Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. D 2025-06-13 2025-07-10
0880 Provide and implement an infection prevention and control program. E 2025-06-13 2025-07-10
0921 Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. E 2025-04-03 2025-04-11
0609 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. D 2025-03-05 2025-03-26
0656 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. D 2025-03-05 2025-03-26
0921 Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. E 2025-03-05 2025-03-26
0584 Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. E 2024-11-13 2024-12-11
0925 Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. E 2024-11-13 2024-12-11
0641 Ensure each resident receives an accurate assessment. D 2024-10-11 2024-11-25
0658 Ensure services provided by the nursing facility meet professional standards of quality. D 2024-10-11 2024-11-25
0695 Provide safe and appropriate respiratory care for a resident when needed. D 2024-10-11 2024-11-15
0842 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. E 2024-10-11 2024-11-25
0880 Provide and implement an infection prevention and control program. E 2024-10-11 2024-11-25
0842 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. E 2024-07-31 2024-09-03
0847 Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse. E 2024-05-08 2024-06-21
0577 Allow residents to easily view the nursing home's survey results and communicate with advocate agencies. C 2024-05-08 2024-06-21
0641 Ensure each resident receives an accurate assessment. E 2024-05-08 2024-06-21
0644 Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. D 2024-05-08 2024-06-21
0732 Post nurse staffing information every day. B 2024-05-08 2024-06-21
0758 Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. D 2024-05-08 2024-06-21
0812 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F 2024-05-08 2024-06-21
0813 Have a policy regarding use and storage of foods brought to residents by family and other visitors. F 2024-05-08 2024-06-21
0814 Dispose of garbage and refuse properly. F 2024-05-08 2024-06-21
0880 Provide and implement an infection prevention and control program. D 2024-05-08 2024-06-21
0677 Provide care and assistance to perform activities of daily living for any resident who is unable. E 2024-02-15 2024-03-30
0880 Provide and implement an infection prevention and control program. E 2024-02-15 2024-03-30
0578 Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. D 2023-04-27 2023-06-11
0641 Ensure each resident receives an accurate assessment. D 2023-04-27 2023-06-11
0656 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. D 2023-04-27 2023-06-11
0758 Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. D 2023-04-27 2023-06-11
0761 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. E 2023-04-27 2023-06-11
0812 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. E 2023-04-27 2023-06-11
0880 Provide and implement an infection prevention and control program. D 2023-04-27 2023-06-11

Penalties (1)

Fines issued
1
last 3 years
Total fines
$162,920
Date Type Fine amount
2025-06-13 Fine $162,920

Source: CMS Nursing Home Penalties.

Financial Health (FY 2023)

Payer mix (share of resident days)

Medicare 5.5% Medicaid 77.2% Other 17.3%

Operating performance

Operating Margin
6.8%
Total Margin
17.1%
Occupancy Rate
61.5%
Cost per Resident Day
$26

Revenue & costs

Net Patient Revenue
$11.5M
Total Costs
$1.1M
Net Income
$2.2M

Balance sheet

Total Assets
$6.5M
Total Liabilities
$3.8M
Fund Balance
$2.7M
Current Ratio
1.54

Source: CMS SNF Cost Report (FY 2023). Cost report data lags by ~2 years.

Ownership & Corporate Structure

Chain: INSPIRED HEALTHCARE MANAGEMENT

Chain ID
286
Facilities in chain
6
Legal business name
PONTCHARTRAIN GUEST HOUSE INC
Chain-average star ratings (for peer context)
Overall
1.5
Health
2.0
Staffing
2.7
QM
1.2

Owner / manager organizations (2)

Organization Role Association
PONTCHARTRAIN GUEST HOUSE INC 5% OR GREATER DIRECT OWNERSHIP INTEREST since 07/16/1990
INSPIRED HEALTHCARE MANAGEMENT, LLC OPERATIONAL/MANAGERIAL CONTROL since 02/01/2017

Owner / manager individuals (10)

Name Role Association
GOUX, JEREMY 5% OR GREATER INDIRECT OWNERSHIP INTEREST since 12/31/2012
GOUX, LYNETTE 5% OR GREATER INDIRECT OWNERSHIP INTEREST since 07/13/1990
GOUX, TIMOTHY 5% OR GREATER INDIRECT OWNERSHIP INTEREST since 12/31/2012
LAURENT, MERRILL OPERATIONAL/MANAGERIAL CONTROL since 01/01/1999
LAVARINE, PATRICIA OPERATIONAL/MANAGERIAL CONTROL since 12/29/2020
LEACH, MARY LYNN OPERATIONAL/MANAGERIAL CONTROL since 07/08/2020
GOUX, JEREMY CORPORATE DIRECTOR since 12/31/2012
GOUX, LYNETTE CORPORATE DIRECTOR since 07/13/1990
GOUX, TIMOTHY CORPORATE DIRECTOR since 12/31/2012
GOUX, LYNETTE CORPORATE OFFICER since 07/13/1990

Source: CMS Nursing Home Ownership. Percent ownership is rarely disclosed — CMS only requires it for specific roles.

Facility Features

CCRC
No
Hospital-based
No
Resident / family council
Resident
Sprinkler systems
Yes
Abuse citation flag
No
Methodology & sources

Full methodology →

All Data

Every labeled field shipped for this facility by CMS. No national median or percentile context is available for SNFs in the current release.

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Show 113 rows
Source Metric Value Raw key
Cost Report Cost per Resident Day ($) $26 metrics.cost_per_resident_day
Cost Report Current Ratio 1.54 metrics.current_ratio
Cost Report fiscal_year 2,023 fiscal_year
Cost Report Medicaid Day Share (%) 77.2% metrics.medicaid_day_share
Cost Report Medicare Day Share (%) 5.5% metrics.medicare_day_share
Cost Report Net Income ($) $2,206,308 metrics.net_income
Cost Report Net Patient Revenue ($) $11,462,441 metrics.net_patient_revenue
Cost Report Occupancy Rate (%) 61.5% metrics.occupancy_rate
Cost Report Operating Margin (%) 6.8% metrics.operating_margin
Cost Report Total Assets ($) $6,500,460 metrics.total_assets
Cost Report Total Costs ($) $1,062,947 metrics.total_costs
Cost Report Total Fund Balances ($) $2,694,354 metrics.fund_balance
Cost Report Total Liabilities ($) $3,806,106 metrics.total_liabilities
Cost Report Total Margin (%) 17.1% metrics.total_margin
Provider Information Abuse Icon N Abuse Icon
Provider Information Adjusted LPN Staffing Hours per Resident per Day 1.46496 Adjusted LPN Staffing Hours per Resident per Day
Provider Information Adjusted Nurse Aide Staffing Hours per Resident per Day 2.69800 Adjusted Nurse Aide Staffing Hours per Resident per Day
Provider Information Adjusted RN Staffing Hours per Resident per Day 0.23761 Adjusted RN Staffing Hours per Resident per Day
Provider Information Adjusted Total Nurse Staffing Hours per Resident per Day 4.40057 Adjusted Total Nurse Staffing Hours per Resident per Day
Provider Information Adjusted Weekend Total Nurse Staffing Hours per Resident per Day 3.80409 Adjusted Weekend Total Nurse Staffing Hours per Resident per Day
Provider Information Administrator turnover footnote — Administrator turnover footnote
Provider Information Automatic Sprinkler Systems in All Required Areas Yes Automatic Sprinkler Systems in All Required Areas
Provider Information Average Number of Residents per Day 105.6 Average Number of Residents per Day
Provider Information Average Number of Residents per Day Footnote — Average Number of Residents per Day Footnote
Provider Information Case-Mix LPN Staffing Hours per Resident per Day 0.74906 Case-Mix LPN Staffing Hours per Resident per Day
Provider Information Case-Mix Nurse Aide Staffing Hours per Resident per Day 2.03578 Case-Mix Nurse Aide Staffing Hours per Resident per Day
Provider Information Case-Mix RN Staffing Hours per Resident per Day 0.59042 Case-Mix RN Staffing Hours per Resident per Day
Provider Information Case-Mix Total Nurse Staffing Hours per Resident per Day 3.37526 Case-Mix Total Nurse Staffing Hours per Resident per Day
Provider Information Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day 2.97493 Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day
Provider Information Chain Average Health Inspection Rating 2.0 Chain Average Health Inspection Rating
Provider Information Chain Average Overall 5-star Rating 1.5 Chain Average Overall 5-star Rating
Provider Information Chain Average QM Rating 1.2 Chain Average QM Rating
Provider Information Chain Average Staffing Rating 2.7 Chain Average Staffing Rating
Provider Information Chain ID 286 Chain ID
Provider Information Chain Name INSPIRED HEALTHCARE MANAGEMENT Chain Name
Provider Information City/Town Mandeville City/Town
Provider Information CMS Certification Number (CCN) 195297 CMS Certification Number (CCN)
Provider Information Continuing Care Retirement Community N Continuing Care Retirement Community
Provider Information County/Parish St. Tammany County/Parish
Provider Information Date First Approved to Provide Medicare and Medicaid Services 1994-09-01 Date First Approved to Provide Medicare and Medicaid Services
Provider Information Geocoding Footnote — Geocoding Footnote
Provider Information Health Inspection Rating 1 Health Inspection Rating
Provider Information Health Inspection Rating Footnote — Health Inspection Rating Footnote
Provider Information Latitude 30.3995 Latitude
Provider Information Legal Business Name PONTCHARTRAIN GUEST HOUSE INC Legal Business Name
Provider Information Location 1401 Highway 190,Mandeville,LA,70448 Location
Provider Information Long-Stay QM Rating 1 Long-Stay QM Rating
Provider Information Long-Stay QM Rating Footnote — Long-Stay QM Rating Footnote
Provider Information Longitude -90.087 Longitude
Provider Information Most Recent Health Inspection More Than 2 Years Ago N Most Recent Health Inspection More Than 2 Years Ago
Provider Information Number of administrators who have left the nursing home 0 Number of administrators who have left the nursing home
Provider Information Number of Certified Beds 182 Number of Certified Beds
Provider Information Number of Citations from Infection Control Inspections — Number of Citations from Infection Control Inspections
Provider Information Number of Facilities in Chain 6 Number of Facilities in Chain
Provider Information Number of Fines 1 Number of Fines
Provider Information Number of Payment Denials 0 Number of Payment Denials
Provider Information Nursing Case-Mix Index 1.19570 Nursing Case-Mix Index
Provider Information Nursing Case-Mix Index Ratio 0.86793 Nursing Case-Mix Index Ratio
Provider Information Overall Rating 1 Overall Rating
Provider Information Overall Rating Footnote — Overall Rating Footnote
Provider Information Ownership Type For profit - Corporation Ownership Type
Provider Information Physical Therapist Staffing Footnote — Physical Therapist Staffing Footnote
Provider Information Processing Date 2026-03-01 Processing Date
Provider Information Provider Address 1401 Highway 190 Provider Address
Provider Information Provider Changed Ownership in Last 12 Months N Provider Changed Ownership in Last 12 Months
Provider Information Provider Name Pontchartrain Health Care Center Provider Name
Provider Information Provider Resides in Hospital N Provider Resides in Hospital
Provider Information Provider SSA County Code 510 Provider SSA County Code
Provider Information Provider Type Medicare and Medicaid Provider Type
Provider Information QM Rating 1 QM Rating
Provider Information QM Rating Footnote — QM Rating Footnote
Provider Information Rating Cycle 1 Health Deficiency Score 385 Rating Cycle 1 Health Deficiency Score
Provider Information Rating Cycle 1 Health Revisit Score 0 Rating Cycle 1 Health Revisit Score
Provider Information Rating Cycle 1 Number of Complaint Health Deficiencies 4 Rating Cycle 1 Number of Complaint Health Deficiencies
Provider Information Rating Cycle 1 Number of Health Revisits 1 Rating Cycle 1 Number of Health Revisits
Provider Information Rating Cycle 1 Number of Standard Health Deficiencies 11 Rating Cycle 1 Number of Standard Health Deficiencies
Provider Information Rating Cycle 1 Standard Survey Health Date 2025-06-13 Rating Cycle 1 Standard Survey Health Date
Provider Information Rating Cycle 1 Total Health Score 385 Rating Cycle 1 Total Health Score
Provider Information Rating Cycle 1 Total Number of Health Deficiencies 15 Rating Cycle 1 Total Number of Health Deficiencies
Provider Information Rating Cycle 2 Number of Standard Health Deficiencies 10 Rating Cycle 2 Number of Standard Health Deficiencies
Provider Information Rating Cycle 2 Standard Health Survey Date 2024-05-08 Rating Cycle 2 Standard Health Survey Date
Provider Information Rating Cycle 2/3 Health Deficiency Score 144 Rating Cycle 2/3 Health Deficiency Score
Provider Information Rating Cycle 2/3 Health Revisit Score 0 Rating Cycle 2/3 Health Revisit Score
Provider Information Rating Cycle 2/3 Number of Complaint Health Deficiencies 19 Rating Cycle 2/3 Number of Complaint Health Deficiencies
Provider Information Rating Cycle 2/3 Number of Health Revisits 1 Rating Cycle 2/3 Number of Health Revisits
Provider Information Rating Cycle 2/3 Total Health Score 144 Rating Cycle 2/3 Total Health Score
Provider Information Rating Cycle 2/3 Total Number of Health Deficiencies 20 Rating Cycle 2/3 Total Number of Health Deficiencies
Provider Information Registered Nurse hours per resident per day on the weekend 0.10377 Registered Nurse hours per resident per day on the weekend
Provider Information Registered Nurse turnover — Registered Nurse turnover
Provider Information Registered Nurse turnover footnote 27 Registered Nurse turnover footnote
Provider Information Reported Licensed Staffing Hours per Resident per Day 1.48841 Reported Licensed Staffing Hours per Resident per Day
Provider Information Reported LPN Staffing Hours per Resident per Day 1.28069 Reported LPN Staffing Hours per Resident per Day
Provider Information Reported Nurse Aide Staffing Hours per Resident per Day 2.35861 Reported Nurse Aide Staffing Hours per Resident per Day
Provider Information Reported Physical Therapist Staffing Hours per Resident Per Day 0.09403 Reported Physical Therapist Staffing Hours per Resident Per Day
Provider Information Reported RN Staffing Hours per Resident per Day 0.20772 Reported RN Staffing Hours per Resident per Day
Provider Information Reported Staffing Footnote — Reported Staffing Footnote
Provider Information Reported Total Nurse Staffing Hours per Resident per Day 3.84702 Reported Total Nurse Staffing Hours per Resident per Day
Provider Information Short-Stay QM Rating 1 Short-Stay QM Rating
Provider Information Short-Stay QM Rating Footnote — Short-Stay QM Rating Footnote
Provider Information Special Focus Status — Special Focus Status
Provider Information Staffing Rating 3 Staffing Rating
Provider Information Staffing Rating Footnote — Staffing Rating Footnote
Provider Information State LA State
Provider Information Telephone Number 9856268581 Telephone Number
Provider Information Total Amount of Fines in Dollars 162920.00 Total Amount of Fines in Dollars
Provider Information Total number of nurse staff hours per resident per day on the weekend 3.32557 Total number of nurse staff hours per resident per day on the weekend
Provider Information Total Number of Penalties 1 Total Number of Penalties
Provider Information Total nursing staff turnover 52.2 Total nursing staff turnover
Provider Information Total nursing staff turnover footnote — Total nursing staff turnover footnote
Provider Information Total Weighted Health Survey Score 324.750 Total Weighted Health Survey Score
Provider Information Urban Y Urban
Provider Information With a Resident and Family Council Resident With a Resident and Family Council
Provider Information ZIP Code 70448 ZIP Code