SNF
PLYMOUTH VILLAGE
CCN: 055914 · REDLANDS, CA 92373 · San Bernardino County
CCRC
Overview
- Address
- 819 SALEM DRIVE, REDLANDS, CA 92373
- Phone
- 9097931233
- Certified beds
- 48
- Avg daily residents
- 44 (91% of beds filled)
- Ownership
- Non-profit corporation
- Provider type
- Medicare and Medicaid
- Medicare/Medicaid since
- 1968-03-29
- Setting
- Urban
5 /5
★★★★★
CMS Overall Rating
CMS 5-Star Ratings
CMS rates every Medicare/Medicaid-certified nursing home on four domains. The Overall rating is driven primarily by Health Inspection results, then adjusted up or down by Staffing and Quality Measures.
Staffing & Workforce
Direct-care staffing is the strongest operational driver of quality in nursing homes. Values are hours per resident per day, derived from payroll-based journal (PBJ) submissions. "Case-mix" adjusts for resident acuity; "Adjusted" is the CMS rating-input value.
| Role | Reported | Case-mix expected | Adjusted | Federal floor | |
|---|---|---|---|---|---|
| Total nurse All nursing staff combined: RN + LPN + Aide | 4.56 | 3.75 | 4.70 | ≥ 3.48 | |
| Registered Nurse (RN) Licensed RN hours. Strongest driver of clinical outcomes. | 0.31 | 0.66 | 0.32 | ≥ 0.55 | Below floor |
| Licensed Practical Nurse (LPN) LPN/LVN hours. Often handles medication administration. | 1.45 | 0.83 | 1.50 | — | |
| Nurse aide CNA hours. Bulk of direct resident care — bathing, feeding, mobility. | 2.80 | 2.26 | 2.88 | — | |
| Licensed (RN + LPN) Combined licensed nurse coverage. | 1.76 | — | — | — | |
| Physical therapist Rehabilitation therapist hours — important for post-acute / rehab admissions. | 0.02 | — | — | — |
Federal minimums (phasing in under the CMS 2024 minimum staffing rule) shown for reference. RN: 0.55 hrs/resident/day. Total nurse: 3.48 hrs/resident/day.
Weekend staffing
Total nurse (weekend)
4.07
hrs / resident / day
RN (weekend)
0.19
hrs / resident / day
Total nurse (adjusted, weekend)
4.20
hrs / resident / day
Weekend under-staffing is a common quality-of-care concern — adverse events are more frequent when licensed coverage drops.
Staff turnover
Total nursing staff turnover
42.9%
annual
RN turnover
Staffing penalized (missing PBJ submission).
Administrators departed
New facility — insufficient data.
Resident acuity
Nursing Case-Mix Index
1.33
higher acuity than avg
Case-Mix Index Ratio
0.96
facility / state ratio
Health Inspections
CMS weights three inspection cycles to compute the Health Inspection rating: the most recent (50%), the second most recent (33%), and the oldest (17%). Each standard-survey deficiency is assigned a score based on scope and severity; complaint-survey findings and revisit scores are added to produce the cycle total.
| Cycle | Date | Total defs. | Standard | Complaint | Deficiency score | Revisits | Total score |
|---|---|---|---|---|---|---|---|
| Cycle 1 (most recent) | 2025-06-19 | 6 | 6 | 0 | 48 | 1 | 48 |
| Cycle 2/3 (prior) | 2024-04-26 | 7 | 7 | 0 | 64 | 1 | 64 |
Total weighted health score
52.0
lower is better
Infection-control citations
0
last cycle
Deficiencies (22)
Individual survey findings. Scope/severity uses the CMS A–L matrix: letters further down the alphabet indicate greater harm and wider scope, up through J–L (immediate jeopardy).
22 D/E/F Actual harm — potential for minor
| Tag | Description | Scope/Severity | Survey date | Corrected |
|---|---|---|---|---|
| 0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | 2025-06-19 | 2025-07-10 |
| 0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | 2025-06-19 | 2025-07-10 |
| 0759 | Ensure medication error rates are not 5 percent or greater. | D | 2025-06-19 | 2025-07-10 |
| 0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | 2025-06-19 | 2025-07-10 |
| 0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | 2025-06-19 | 2025-07-10 |
| 0880 | Provide and implement an infection prevention and control program. | F | 2025-06-19 | 2025-07-10 |
| 0693 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | D | 2024-04-26 | 2024-05-20 |
| 0726 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | F | 2024-04-26 | 2024-05-20 |
| 0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | 2024-04-26 | 2024-05-20 |
| 0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | 2024-04-26 | 2024-05-20 |
| 0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | F | 2024-04-26 | 2024-05-20 |
| 0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | 2024-04-26 | 2024-05-20 |
| 0880 | Provide and implement an infection prevention and control program. | D | 2024-04-26 | 2024-05-20 |
| 0558 | Reasonably accommodate the needs and preferences of each resident. | D | 2023-03-10 | 2023-04-18 |
| 0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | 2023-03-10 | 2023-04-18 |
| 0641 | Ensure each resident receives an accurate assessment. | D | 2023-03-10 | 2023-04-18 |
| 0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | 2023-03-10 | 2023-04-18 |
| 0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | 2023-03-10 | 2023-04-18 |
| 0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | 2023-03-10 | 2023-04-18 |
| 0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | 2023-03-10 | 2023-04-18 |
| 0880 | Provide and implement an infection prevention and control program. | D | 2023-03-10 | 2023-04-18 |
| 0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | D | 2023-03-10 | 2023-04-18 |
Financial Health (FY 2023)
Payer mix (share of resident days)
Medicare 0.7% Medicaid 5.8% Other 93.5%
Operating performance
Operating Margin
1.2%
Total Margin
4.3%
Occupancy Rate
69.3%
Revenue & costs
Net Patient Revenue
$20.8M
Total Costs
$472K
Net Income
$914K
Balance sheet
Total Assets
$31.1M
Total Liabilities
$29.4M
Fund Balance
$1.7M
Current Ratio
0.67
Source: CMS SNF Cost Report (FY 2023). Cost report data lags by ~2 years.
Ownership & Corporate Structure
Chain: HUMANGOOD
- Chain ID
274- Facilities in chain
- 17
- Legal business name
- HUMANGOOD NORCAL
Chain-average star ratings (for peer context)
Overall
4.4
Health
3.6
Staffing
4.6
QM
4.2
Owner / manager organizations (4)
| Organization | Role | Association |
|---|---|---|
| HUMANGOOD NORCAL | 5% OR GREATER DIRECT OWNERSHIP INTEREST | since 01/01/1967 |
| HUMANGOOD | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | since 05/01/2016 |
| HUMANGOOD NORCAL | OPERATIONAL/MANAGERIAL CONTROL | since 01/01/1967 |
| HUMANGOOD SOCAL | OPERATIONAL/MANAGERIAL CONTROL | since 01/01/1967 |
Owner / manager individuals (24)
| Name | Role | Association |
|---|---|---|
| COCHRANE, JOHN | OPERATIONAL/MANAGERIAL CONTROL | since 08/10/2009 |
| DAVIS, VICTORIA | OPERATIONAL/MANAGERIAL CONTROL | since 08/06/2023 |
| DRAKE, BRETT | OPERATIONAL/MANAGERIAL CONTROL | since 10/14/2024 |
| GHASSEMI, BETHANY | OPERATIONAL/MANAGERIAL CONTROL | since 05/21/2019 |
| HARRISON, MICHAEL | OPERATIONAL/MANAGERIAL CONTROL | since 01/02/2024 |
| LOPEZ, JESSICA | OPERATIONAL/MANAGERIAL CONTROL | since 01/20/2020 |
| MCDONALD, ANDREW | OPERATIONAL/MANAGERIAL CONTROL | since 01/01/2020 |
| NASSAR, MOHAMED | OPERATIONAL/MANAGERIAL CONTROL | since 07/01/2020 |
| OGUS, DANIEL | OPERATIONAL/MANAGERIAL CONTROL | since 10/17/1995 |
| BAKER, JUDITH | CORPORATE DIRECTOR | since 04/25/2012 |
| BATTISON, WILLIAM | CORPORATE DIRECTOR | since 05/01/2016 |
| BROWN, HERMAN | CORPORATE DIRECTOR | since 05/01/2016 |
| CHRISTOPHERSON, JOANNE | CORPORATE DIRECTOR | since 03/20/2025 |
| FELLER, IRENE | CORPORATE DIRECTOR | since 01/26/2021 |
| GRIFFITH, ALAN | CORPORATE DIRECTOR | since 06/30/2019 |
| HOLMES, MICHELLE | CORPORATE DIRECTOR | since 05/01/2016 |
| KELLEY, ALBERT | CORPORATE DIRECTOR | since 05/01/2016 |
| ROTH, SHARON | CORPORATE DIRECTOR | since 12/08/2018 |
| COCHRANE, JOHN | CORPORATE OFFICER | since 08/10/2009 |
| GHASSEMI, BETHANY | CORPORATE OFFICER | since 05/21/2019 |
| MCDONALD, ANDREW | CORPORATE OFFICER | since 01/01/2020 |
| OGUS, DANIEL | CORPORATE OFFICER | since 08/27/2009 |
| NASSAR, MOHAMED | CONTRACTED MANAGING EMPLOYEE | since 07/01/2020 |
| VANGELISTO, GWEN | W-2 MANAGING EMPLOYEE | since 08/28/2021 |
Source: CMS Nursing Home Ownership. Percent ownership is rarely disclosed — CMS only requires it for specific roles.
Facility Features
- CCRC
- Yes
- Hospital-based
- No
- Resident / family council
- Resident
- Sprinkler systems
- Yes
- Abuse citation flag
- No
Methodology & sources
- Nursing Home Provider Info (
nh-provider-info), vintage 2026, downloaded 2026-04-14 , 14,703 rows. - Nursing Home Health Deficiencies (
nh-deficiencies), vintage 2026, downloaded 2026-04-14 , 418,972 rows. - Nursing Home Ownership (
nh-ownership), vintage 2026, downloaded 2026-04-14 , 160,393 rows. - Skilled Nursing Facility Cost Report (
snf-cost-report), vintage 2023, downloaded 2026-04-14 , 14,120 rows.
All Data
Every labeled field shipped for this facility by CMS. No national median or percentile context is available for SNFs in the current release.
Show 112 rows
| Source | Metric | Value | Raw key |
|---|---|---|---|
| Cost Report | Current Ratio | 0.67 | metrics.current_ratio |
| Cost Report | fiscal_year | 2,023 | fiscal_year |
| Cost Report | Medicaid Day Share (%) | 5.8% | metrics.medicaid_day_share |
| Cost Report | Medicare Day Share (%) | 0.7% | metrics.medicare_day_share |
| Cost Report | Net Income ($) | $913,935 | metrics.net_income |
| Cost Report | Net Patient Revenue ($) | $20,788,215 | metrics.net_patient_revenue |
| Cost Report | Occupancy Rate (%) | 69.3% | metrics.occupancy_rate |
| Cost Report | Operating Margin (%) | 1.2% | metrics.operating_margin |
| Cost Report | Total Assets ($) | $31,075,751 | metrics.total_assets |
| Cost Report | Total Costs ($) | $471,741 | metrics.total_costs |
| Cost Report | Total Fund Balances ($) | $1,664,468 | metrics.fund_balance |
| Cost Report | Total Liabilities ($) | $29,411,283 | metrics.total_liabilities |
| Cost Report | Total Margin (%) | 4.3% | metrics.total_margin |
| Provider Information | Abuse Icon | N | Abuse Icon |
| Provider Information | Adjusted LPN Staffing Hours per Resident per Day | 1.49606 | Adjusted LPN Staffing Hours per Resident per Day |
| Provider Information | Adjusted Nurse Aide Staffing Hours per Resident per Day | 2.88339 | Adjusted Nurse Aide Staffing Hours per Resident per Day |
| Provider Information | Adjusted RN Staffing Hours per Resident per Day | 0.32001 | Adjusted RN Staffing Hours per Resident per Day |
| Provider Information | Adjusted Total Nurse Staffing Hours per Resident per Day | 4.69946 | Adjusted Total Nurse Staffing Hours per Resident per Day |
| Provider Information | Adjusted Weekend Total Nurse Staffing Hours per Resident per Day | 4.19819 | Adjusted Weekend Total Nurse Staffing Hours per Resident per Day |
| Provider Information | Administrator turnover footnote | 26 | Administrator turnover footnote |
| Provider Information | Automatic Sprinkler Systems in All Required Areas | Yes | Automatic Sprinkler Systems in All Required Areas |
| Provider Information | Average Number of Residents per Day | 43.9 | Average Number of Residents per Day |
| Provider Information | Average Number of Residents per Day Footnote | — | Average Number of Residents per Day Footnote |
| Provider Information | Case-Mix LPN Staffing Hours per Resident per Day | 0.83138 | Case-Mix LPN Staffing Hours per Resident per Day |
| Provider Information | Case-Mix Nurse Aide Staffing Hours per Resident per Day | 2.25950 | Case-Mix Nurse Aide Staffing Hours per Resident per Day |
| Provider Information | Case-Mix RN Staffing Hours per Resident per Day | 0.65531 | Case-Mix RN Staffing Hours per Resident per Day |
| Provider Information | Case-Mix Total Nurse Staffing Hours per Resident per Day | 3.74619 | Case-Mix Total Nurse Staffing Hours per Resident per Day |
| Provider Information | Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day | 3.30187 | Case-Mix Weekend Total Nurse Staffing Hours per Resident per Day |
| Provider Information | Chain Average Health Inspection Rating | 3.6 | Chain Average Health Inspection Rating |
| Provider Information | Chain Average Overall 5-star Rating | 4.4 | Chain Average Overall 5-star Rating |
| Provider Information | Chain Average QM Rating | 4.2 | Chain Average QM Rating |
| Provider Information | Chain Average Staffing Rating | 4.6 | Chain Average Staffing Rating |
| Provider Information | Chain ID | 274 | Chain ID |
| Provider Information | Chain Name | HUMANGOOD | Chain Name |
| Provider Information | City/Town | REDLANDS | City/Town |
| Provider Information | CMS Certification Number (CCN) | 055914 | CMS Certification Number (CCN) |
| Provider Information | Continuing Care Retirement Community | Y | Continuing Care Retirement Community |
| Provider Information | County/Parish | San Bernardino | County/Parish |
| Provider Information | Date First Approved to Provide Medicare and Medicaid Services | 1968-03-29 | Date First Approved to Provide Medicare and Medicaid Services |
| Provider Information | Geocoding Footnote | — | Geocoding Footnote |
| Provider Information | Health Inspection Rating | 4 | Health Inspection Rating |
| Provider Information | Health Inspection Rating Footnote | — | Health Inspection Rating Footnote |
| Provider Information | Latitude | 34.0444 | Latitude |
| Provider Information | Legal Business Name | HUMANGOOD NORCAL | Legal Business Name |
| Provider Information | Location | 819 SALEM DRIVE,REDLANDS,CA,92373 | Location |
| Provider Information | Long-Stay QM Rating | 5 | Long-Stay QM Rating |
| Provider Information | Long-Stay QM Rating Footnote | — | Long-Stay QM Rating Footnote |
| Provider Information | Longitude | -117.17 | Longitude |
| Provider Information | Most Recent Health Inspection More Than 2 Years Ago | N | Most Recent Health Inspection More Than 2 Years Ago |
| Provider Information | Number of administrators who have left the nursing home | — | Number of administrators who have left the nursing home |
| Provider Information | Number of Certified Beds | 48 | Number of Certified Beds |
| Provider Information | Number of Citations from Infection Control Inspections | 0 | Number of Citations from Infection Control Inspections |
| Provider Information | Number of Facilities in Chain | 17 | Number of Facilities in Chain |
| Provider Information | Number of Fines | 0 | Number of Fines |
| Provider Information | Number of Payment Denials | 0 | Number of Payment Denials |
| Provider Information | Nursing Case-Mix Index | 1.32711 | Nursing Case-Mix Index |
| Provider Information | Nursing Case-Mix Index Ratio | 0.96331 | Nursing Case-Mix Index Ratio |
| Provider Information | Overall Rating | 5 | Overall Rating |
| Provider Information | Overall Rating Footnote | — | Overall Rating Footnote |
| Provider Information | Ownership Type | Non profit - Corporation | Ownership Type |
| Provider Information | Physical Therapist Staffing Footnote | — | Physical Therapist Staffing Footnote |
| Provider Information | Processing Date | 2026-03-01 | Processing Date |
| Provider Information | Provider Address | 819 SALEM DRIVE | Provider Address |
| Provider Information | Provider Changed Ownership in Last 12 Months | N | Provider Changed Ownership in Last 12 Months |
| Provider Information | Provider Name | PLYMOUTH VILLAGE | Provider Name |
| Provider Information | Provider Resides in Hospital | N | Provider Resides in Hospital |
| Provider Information | Provider SSA County Code | 460 | Provider SSA County Code |
| Provider Information | Provider Type | Medicare and Medicaid | Provider Type |
| Provider Information | QM Rating | 5 | QM Rating |
| Provider Information | QM Rating Footnote | — | QM Rating Footnote |
| Provider Information | Rating Cycle 1 Health Deficiency Score | 48 | Rating Cycle 1 Health Deficiency Score |
| Provider Information | Rating Cycle 1 Health Revisit Score | 0 | Rating Cycle 1 Health Revisit Score |
| Provider Information | Rating Cycle 1 Number of Complaint Health Deficiencies | 0 | Rating Cycle 1 Number of Complaint Health Deficiencies |
| Provider Information | Rating Cycle 1 Number of Health Revisits | 1 | Rating Cycle 1 Number of Health Revisits |
| Provider Information | Rating Cycle 1 Number of Standard Health Deficiencies | 6 | Rating Cycle 1 Number of Standard Health Deficiencies |
| Provider Information | Rating Cycle 1 Standard Survey Health Date | 2025-06-19 | Rating Cycle 1 Standard Survey Health Date |
| Provider Information | Rating Cycle 1 Total Health Score | 48 | Rating Cycle 1 Total Health Score |
| Provider Information | Rating Cycle 1 Total Number of Health Deficiencies | 6 | Rating Cycle 1 Total Number of Health Deficiencies |
| Provider Information | Rating Cycle 2 Number of Standard Health Deficiencies | 7 | Rating Cycle 2 Number of Standard Health Deficiencies |
| Provider Information | Rating Cycle 2 Standard Health Survey Date | 2024-04-26 | Rating Cycle 2 Standard Health Survey Date |
| Provider Information | Rating Cycle 2/3 Health Deficiency Score | 64 | Rating Cycle 2/3 Health Deficiency Score |
| Provider Information | Rating Cycle 2/3 Health Revisit Score | 0 | Rating Cycle 2/3 Health Revisit Score |
| Provider Information | Rating Cycle 2/3 Number of Complaint Health Deficiencies | 0 | Rating Cycle 2/3 Number of Complaint Health Deficiencies |
| Provider Information | Rating Cycle 2/3 Number of Health Revisits | 1 | Rating Cycle 2/3 Number of Health Revisits |
| Provider Information | Rating Cycle 2/3 Total Health Score | 64 | Rating Cycle 2/3 Total Health Score |
| Provider Information | Rating Cycle 2/3 Total Number of Health Deficiencies | 7 | Rating Cycle 2/3 Total Number of Health Deficiencies |
| Provider Information | Registered Nurse hours per resident per day on the weekend | 0.18669 | Registered Nurse hours per resident per day on the weekend |
| Provider Information | Registered Nurse turnover | — | Registered Nurse turnover |
| Provider Information | Registered Nurse turnover footnote | 27 | Registered Nurse turnover footnote |
| Provider Information | Reported Licensed Staffing Hours per Resident per Day | 1.76210 | Reported Licensed Staffing Hours per Resident per Day |
| Provider Information | Reported LPN Staffing Hours per Resident per Day | 1.45160 | Reported LPN Staffing Hours per Resident per Day |
| Provider Information | Reported Nurse Aide Staffing Hours per Resident per Day | 2.79770 | Reported Nurse Aide Staffing Hours per Resident per Day |
| Provider Information | Reported Physical Therapist Staffing Hours per Resident Per Day | 0.02018 | Reported Physical Therapist Staffing Hours per Resident Per Day |
| Provider Information | Reported RN Staffing Hours per Resident per Day | 0.31050 | Reported RN Staffing Hours per Resident per Day |
| Provider Information | Reported Staffing Footnote | — | Reported Staffing Footnote |
| Provider Information | Reported Total Nurse Staffing Hours per Resident per Day | 4.55980 | Reported Total Nurse Staffing Hours per Resident per Day |
| Provider Information | Short-Stay QM Rating | 5 | Short-Stay QM Rating |
| Provider Information | Short-Stay QM Rating Footnote | — | Short-Stay QM Rating Footnote |
| Provider Information | Special Focus Status | — | Special Focus Status |
| Provider Information | Staffing Rating | 3 | Staffing Rating |
| Provider Information | Staffing Rating Footnote | — | Staffing Rating Footnote |
| Provider Information | State | CA | State |
| Provider Information | Telephone Number | 9097931233 | Telephone Number |
| Provider Information | Total Amount of Fines in Dollars | 0.00 | Total Amount of Fines in Dollars |
| Provider Information | Total number of nurse staff hours per resident per day on the weekend | 4.07343 | Total number of nurse staff hours per resident per day on the weekend |
| Provider Information | Total Number of Penalties | 0 | Total Number of Penalties |
| Provider Information | Total nursing staff turnover | 42.9 | Total nursing staff turnover |
| Provider Information | Total nursing staff turnover footnote | — | Total nursing staff turnover footnote |
| Provider Information | Total Weighted Health Survey Score | 52.000 | Total Weighted Health Survey Score |
| Provider Information | Urban | Y | Urban |
| Provider Information | With a Resident and Family Council | Resident | With a Resident and Family Council |
| Provider Information | ZIP Code | 92373 | ZIP Code |