Bottom quartile Middle Top quartile Percentile badges compare this hospital to all 5,426 hospitals nationally.

Overview

Address
3333 SPRINGHILL DRIVE, NORTH LITTLE ROCK, AR 72117
Phone
(501) 202-3000
Hospital Type
Acute Care
Ownership
Non-Profit
Emergency Services
Yes
Birthing Friendly
Yes
1 /5
CMS Overall Rating
p0
Acute Care — General medical and surgical hospital participating in Medicare IPPS. Subject to CMS quality reporting and payment adjustment programs (VBP, HRRP, HAC).

CMS Star Rating — Quality Domain Breakdown

CMS computes the overall star rating from five quality domains. Each domain compares this hospital's measures against national benchmarks.

Mortality 7 of 7 measures reported
5
2
Better No different Worse
30-day death rates for heart attack, heart failure, pneumonia, COPD, stroke, CABG, and kidney disease.
Safety of Care 7 of 8 measures reported
3
3
1
Better No different Worse
Healthcare-associated infections and patient safety indicators (PSI-90 composite).
Readmission 9 of 11 measures reported
9
Better No different Worse
30-day unplanned readmission rates for heart attack, heart failure, pneumonia, COPD, hip/knee replacement, and CABG.
Patient Experience 8 of 8 measures reported
8 measures reported (comparative data not available for this domain)
HCAHPS survey scores — patient-reported experience with communication, responsiveness, cleanliness, and discharge planning.
Timely & Effective Care 12 of 12 measures reported
12 measures reported (comparative data not available for this domain)
Process-of-care measures including flu immunization, blood clot prevention, and appropriate use of imaging.

Readmissions — Hospital Readmissions Reduction Program

The Excess Readmission Ratio (ERR) compares this hospital's 30-day readmission rate to expected, adjusting for patient mix. An ERR of 1.0 means readmissions are as expected; > 1.0 triggers a Medicare payment penalty (up to 3%).

This hospital has excess readmissions in at least one condition and is subject to HRRP payment reduction.
Acute Myocardial Infarction (Heart Attack) 236 discharges
1.0075 p55
Heart Failure 477 discharges
1.0886 p90
Pneumonia 756 discharges
0.9832 p41
COPD 234 discharges
0.9582 p15
Hip/Knee Replacement
1.2842 p94
CABG Surgery
0.9749 p39
Expected (1.0) National median

Value-Based Purchasing

The Hospital VBP Program adjusts Medicare payments based on clinical quality. The Total Performance Score (TPS) is a weighted composite of four domains, each worth 25%. This hospital's TPS is below the national median, suggesting a negative payment adjustment.

23.4 p28
Total Performance Score
National median: 29.5
Clinical Outcomes 25% weight
5.8 p55
Nat'l median: 5.0
Measures mortality rates for conditions like heart attack, heart failure, pneumonia, and COPD. Based on 30-day risk-standardized mortality.
Safety 25% weight
13.3 p70
Nat'l median: 10.0
Patient safety measures including healthcare-associated infections (CLABSI, CAUTI, SSI, MRSA, C. diff) and perioperative complications.
Person & Community Engagement 25% weight
4.3 p12
Nat'l median: 8.8
Based on HCAHPS patient experience survey results — communication with nurses and doctors, hospital cleanliness, pain management, discharge information.
Efficiency & Cost Reduction 25% weight
0.0 p0
Nat'l median: 2.5
Based on Medicare Spending Per Beneficiary (MSPB). Measures episode-of-care costs from 3 days before admission through 30 days after discharge.

CMS Payment Programs

Three Medicare programs adjust hospital payments based on quality performance. Hospitals can be penalized under multiple programs simultaneously.

Readmissions (HRRP)
Penalized
Worst ERR: 1.2842
Value-Based Purchasing
23.4 TPS
Below national median
HAC Reduction
No Reduction
HAC Score: -0.1074

Complications & Deaths

30-day mortality rates, patient safety indicators, and complication rates. "Better" means statistically significantly better than the national rate.

Measure Score vs. National Denominator
COMP_HIP_KNEE 3.60 No Different Than the National Rate 42
Hybrid_HWM 4.80 No Different Than the National Rate 1,756
MORT_30_AMI 12.40 No Different Than the National Rate 255
MORT_30_CABG 2.30 No Different Than the National Rate 30
MORT_30_COPD 9.30 No Different Than the National Rate 214
MORT_30_HF 15.00 Worse Than the National Rate 419
MORT_30_PN 20.60 Worse Than the National Rate 762
MORT_30_STK 17.50 Worse Than the National Rate 196
PSI_03 0.41 No Different Than the National Rate 6,141
PSI_04 197.06 No Different Than the National Rate 101
PSI_06 0.15 No Different Than the National Rate 7,294
PSI_08 0.35 No Different Than the National Rate 7,443
PSI_09 2.55 No Different Than the National Rate 1,638
PSI_10 1.43 No Different Than the National Rate 481
PSI_11 11.24 No Different Than the National Rate 496
PSI_12 2.96 No Different Than the National Rate 1,695
PSI_13 5.08 No Different Than the National Rate 421
PSI_14 1.83 No Different Than the National Rate 362
PSI_15 0.74 No Different Than the National Rate 1,364
PSI_90 0.94 No Different Than the National Value

Patient Experience (HCAHPS)

Hospital Consumer Assessment of Healthcare Providers and Systems — standardized patient survey measuring satisfaction with care.

Measure Score Star Rating
H_COMP_1_A_P: Nurses "always" communicated well 70%
H_COMP_1_SN_P: Nurses "sometimes" or "never" communicated well 9%
H_COMP_1_U_P: Nurses "usually" communicated well 21%
H_COMP_1_LINEAR_SCORE: Nurse communication - linear mean score
H_COMP_1_STAR_RATING: Nurse communication - star rating 2
H_NURSE_RESPECT_A_P: Nurses "always" treated them with courtesy and respect 78%
H_NURSE_RESPECT_SN_P: Nurses "sometimes" or "never" treated them with courtesy and respect 5%
H_NURSE_RESPECT_U_P: Nurses "usually" treated them with courtesy and respect 17%
H_NURSE_LISTEN_A_P: Nurses "always" listened carefully 66%
H_NURSE_LISTEN_SN_P: Nurses "sometimes" or "never" listened carefully 10%
H_NURSE_LISTEN_U_P: Nurses "usually" listened carefully 24%
H_NURSE_EXPLAIN_A_P: Nurses "always" explained things so they could understand 65%
H_NURSE_EXPLAIN_SN_P: Nurses "sometimes" or "never" explained things so they could understand 10%
H_NURSE_EXPLAIN_U_P: Nurses "usually" explained things so they could understand 25%
H_COMP_2_A_P: Doctors "always" communicated well 73%
H_COMP_2_SN_P: Doctors "sometimes" or "never" communicated well 8%
H_COMP_2_U_P: Doctors "usually" communicated well 19%
H_COMP_2_LINEAR_SCORE: Doctor communication - linear mean score
H_COMP_2_STAR_RATING: Doctor communication - star rating 2
H_DOCTOR_RESPECT_A_P: Doctors "always" treated them with courtesy and respect 81%
H_DOCTOR_RESPECT_SN_P: Doctors "sometimes" or "never" treated them with courtesy and respect 5%
H_DOCTOR_RESPECT_U_P: Doctors "usually" treated them with courtesy and respect 14%
H_DOCTOR_LISTEN_A_P: Doctors "always" listened carefully 72%
H_DOCTOR_LISTEN_SN_P: Doctors "sometimes" or "never" listened carefully 8%
H_DOCTOR_LISTEN_U_P: Doctors "usually" listened carefully 20%
H_DOCTOR_EXPLAIN_A_P: Doctors "always" explained things so they could understand 67%
H_DOCTOR_EXPLAIN_SN_P: Doctors "sometimes" or "never" explained things so they could understand 10%
H_DOCTOR_EXPLAIN_U_P: Doctors "usually" explained things so they could understand 23%
H_COMP_5_A_P: Staff "always" explained 49%
H_COMP_5_SN_P: Staff "sometimes" or "never" explained 27%
H_COMP_5_U_P: Staff "usually" explained 24%
H_COMP_5_LINEAR_SCORE: Communication about medicines - linear mean score
H_COMP_5_STAR_RATING: Communication about medicines - star rating 2
H_MED_FOR_A_P: Staff "always" explained new medications 64%
H_MED_FOR_SN_P: Staff "sometimes" or "never" explained new medications 14%
H_MED_FOR_U_P: Staff "usually" explained new medications 22%
H_SIDE_EFFECTS_A_P: Staff "always" explained possible side effects 35%
H_SIDE_EFFECTS_SN_P: Staff "sometimes" or "never" explained possible side effects 40%
H_SIDE_EFFECTS_U_P: Staff "usually" explained possible side effects 25%
H_COMP_6_N_P: No, staff "did not" give patients this information 17%
H_COMP_6_Y_P: Yes, staff "did" give patients this information 83%
H_COMP_6_LINEAR_SCORE: Discharge information - linear mean score
H_COMP_6_STAR_RATING: Discharge information - star rating 3
H_DISCH_HELP_N_P: No, staff "did not" give patients information about help after discharge 19%
H_DISCH_HELP_Y_P: Yes, staff "did" give patients information about help after discharge 81%
H_SYMPTOMS_N_P: No, staff "did not" give patients information about possible symptoms 15%
H_SYMPTOMS_Y_P: Yes, staff "did" give patients information about possible symptoms 85%
H_CLEAN_HSP_A_P: Room was "always" clean 54%
H_CLEAN_HSP_SN_P: Room was "sometimes" or "never" clean 21%
H_CLEAN_HSP_U_P: Room was "usually" clean 25%
H_CLEAN_LINEAR_SCORE: Cleanliness - linear mean score
H_CLEAN_STAR_RATING: Cleanliness - star rating 1
H_QUIET_HSP_A_P: "Always" quiet at night 49%
H_QUIET_HSP_SN_P: "Sometimes" or "never" quiet at night 17%
H_QUIET_HSP_U_P: "Usually" quiet at night 34%
H_QUIET_LINEAR_SCORE: Quietness - linear mean score
H_QUIET_STAR_RATING: Quietness - star rating 2
H_HSP_RATING_0_6: Patients who gave a rating of "6" or lower (low) 13%
H_HSP_RATING_7_8: Patients who gave a rating of "7" or "8" (medium) 25%
H_HSP_RATING_9_10: Patients who gave a rating of "9" or "10" (high) 62%
H_HSP_RATING_LINEAR_SCORE: Overall hospital rating - linear mean score
H_HSP_RATING_STAR_RATING: Overall hospital rating - star rating 2
H_RECMND_DN: "NO", patients would not recommend the hospital (they probably would not or definitely would not recommend it) 11%
H_RECMND_DY: "YES", patients would definitely recommend the hospital 60%
H_RECMND_PY: "YES", patients would probably recommend the hospital 29%
H_RECMND_LINEAR_SCORE: Recommend hospital - linear mean score
H_RECMND_STAR_RATING: Recommend hospital - star rating 2
H_STAR_RATING: Summary star rating 2

Healthcare Associated Infections

Standardized Infection Ratios (SIR). A SIR < 1.0 means fewer infections than predicted based on national baseline data.

Measure Score (SIR) vs. National
HAI_1_CILOWER 0.006 Better than the National Benchmark
HAI_1_CIUPPER 0.544 Better than the National Benchmark
HAI_1_DOPC 8715.000 Better than the National Benchmark
HAI_1_ELIGCASES 9.065 Better than the National Benchmark
HAI_1_NUMERATOR 1.000 Better than the National Benchmark
HAI_1_SIR 0.110 Better than the National Benchmark
HAI_2_CILOWER 0.097 Better than the National Benchmark
HAI_2_CIUPPER 0.736 Better than the National Benchmark
HAI_2_DOPC 10678.000 Better than the National Benchmark
HAI_2_ELIGCASES 13.109 Better than the National Benchmark
HAI_2_NUMERATOR 4.000 Better than the National Benchmark
HAI_2_SIR 0.305 Better than the National Benchmark
HAI_3_CILOWER 0.356 No Different than National Benchmark
HAI_3_CIUPPER 2.699 No Different than National Benchmark
HAI_3_DOPC 139.000 No Different than National Benchmark
HAI_3_ELIGCASES 3.575 No Different than National Benchmark
HAI_3_NUMERATOR 4.000 No Different than National Benchmark
HAI_3_SIR 1.119 No Different than National Benchmark
HAI_4_CILOWER
HAI_4_CIUPPER
HAI_4_DOPC 56.000
HAI_4_ELIGCASES 0.510
HAI_4_NUMERATOR 1.000
HAI_4_SIR
HAI_5_CILOWER 0.012 No Different than National Benchmark
HAI_5_CIUPPER 1.196 No Different than National Benchmark
HAI_5_DOPC 71996.000 No Different than National Benchmark
HAI_5_ELIGCASES 4.124 No Different than National Benchmark
HAI_5_NUMERATOR 1.000 No Different than National Benchmark
HAI_5_SIR 0.242 No Different than National Benchmark
HAI_6_CILOWER 0.166 Better than the National Benchmark
HAI_6_CIUPPER 0.583 Better than the National Benchmark
HAI_6_DOPC 70057.000 Better than the National Benchmark
HAI_6_ELIGCASES 30.552 Better than the National Benchmark
HAI_6_NUMERATOR 10.000 Better than the National Benchmark
HAI_6_SIR 0.327 Better than the National Benchmark

Timely & Effective Care

Process-of-care measures including ED wait times, treatment timeliness, and preventive care.

Measure Score Condition
EDV high Emergency Department
GMCS Electronic Clinical Quality Measure
GMCS_Malnutrition_Diagnosis_Documented Electronic Clinical Quality Measure
GMCS_Malnutrition_Screening Electronic Clinical Quality Measure
GMCS_Nutrition_Assessment Electronic Clinical Quality Measure
GMCS_Nutritional_Care_Plan Electronic Clinical Quality Measure
HH_HYPER Electronic Clinical Quality Measure
HH_HYPO Electronic Clinical Quality Measure
HH_ORAE Electronic Clinical Quality Measure
IMM_3 63.0 Healthcare Personnel Vaccination
OP_18a 243.0 Emergency Department
OP_18b 246.0 Emergency Department
OP_18c 244.0 Emergency Department
OP_18d 181.0 Emergency Department
OP_22 6.0 Emergency Department
OP_23 65.0 Emergency Department
OP_29 100.0 Colonoscopy care
OP_31 Cataract surgery outcome
OP_40 Electronic Clinical Quality Measure
SAFE_USE_OF_OPIOIDS 16.0 Electronic Clinical Quality Measure
SEP_1 73.0 Sepsis Care
SEP_SH_3HR 88.0 Sepsis Care
SEP_SH_6HR 95.0 Sepsis Care
SEV_SEP_3HR 86.0 Sepsis Care
SEV_SEP_6HR 92.0 Sepsis Care
STK_02 98.0 Electronic Clinical Quality Measure
STK_03 68.0 Electronic Clinical Quality Measure
STK_05 95.0 Electronic Clinical Quality Measure
VTE_1 Electronic Clinical Quality Measure
VTE_2 Electronic Clinical Quality Measure

Unplanned Hospital Visits

Readmission and ED return rates within 30 days of discharge.

Measure Score vs. National
EDAC_30_AMI 15.50 More Days Than Average per 100 Discharges
EDAC_30_HF 18.20 More Days Than Average per 100 Discharges
EDAC_30_PN 2.90 Average Days per 100 Discharges
Hybrid_HWR 15.80 No Different Than the National Rate
OP_32 12.60 No Different Than the National Rate
OP_35_ADM Number of Cases Too Small
OP_35_ED Number of Cases Too Small
OP_36 0.90 No Different than expected
READM_30_AMI 13.90 No Different Than the National Rate
READM_30_CABG 10.30 No Different Than the National Rate
READM_30_COPD 17.80 No Different Than the National Rate
READM_30_HF 21.60 No Different Than the National Rate
READM_30_HIP_KNEE 6.10 No Different Than the National Rate
READM_30_PN 16.20 No Different Than the National Rate

Medicare Spending Per Beneficiary

MSPB ratio: values > 1.0 mean this hospital's episode spending is higher than the national median hospital.

Value
1.05

Financial Health (Cost Report — FY 2023)

All Data

Every labeled metric surfaced for this hospital, with national medians and percentiles where a benchmark is available.

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Show 94 rows
Source Metric Value National Median Pctl. Raw key
Cost Report Cost-to-Charge Ratio 0.18 metrics.cost_to_charge_ratio
Cost Report Employees per Bed 7.60 metrics.employees_per_bed
Cost Report fiscal_year 2,023 fiscal_year
Cost Report Fund Balance ($) $248,785,370 metrics.fund_balance
Cost Report Net Income ($) $41,277,480 metrics.net_income
Cost Report Net Patient Revenue ($) $297,482,238 metrics.net_patient_revenue
Cost Report Occupancy Rate (%) 1.6% metrics.occupancy_rate
Cost Report Operating Margin (%) 3.7% metrics.operating_margin
Cost Report Total Assets ($) $244,208,904 metrics.total_assets
Cost Report Total Costs ($) $215,714,449 metrics.total_costs
Cost Report Total Liabilities ($) $-4,576,466 metrics.total_liabilities
Cost Report Total Margin (%) 12.8% metrics.total_margin
Cost Report Uncompensated Care (%) 4.9% metrics.uncompensated_care_pct
General Information Address 3333 SPRINGHILL DRIVE Address
General Information City/Town NORTH LITTLE ROCK City/Town
General Information Count of Facility MORT Measures 7 Count of Facility MORT Measures
General Information Count of Facility Pt Exp Measures 8 Count of Facility Pt Exp Measures
General Information Count of Facility READM Measures 9 Count of Facility READM Measures
General Information Count of Facility Safety Measures 7 Count of Facility Safety Measures
General Information Count of Facility TE Measures 12 Count of Facility TE Measures
General Information Count of MORT Measures Better 0 Count of MORT Measures Better
General Information Count of MORT Measures No Different 5 Count of MORT Measures No Different
General Information Count of MORT Measures Worse 2 Count of MORT Measures Worse
General Information Count of READM Measures Better 0 Count of READM Measures Better
General Information Count of READM Measures No Different 9 Count of READM Measures No Different
General Information Count of READM Measures Worse 0 Count of READM Measures Worse
General Information Count of Safety Measures Better 3 Count of Safety Measures Better
General Information Count of Safety Measures No Different 3 Count of Safety Measures No Different
General Information Count of Safety Measures Worse 1 Count of Safety Measures Worse
General Information County/Parish PULASKI County/Parish
General Information Emergency Services Yes Emergency Services
General Information Facility ID 040036 Facility ID
General Information Facility Name BAPTIST HEALTH MEDICAL CENTER NORTH LITTLE ROCK Facility Name
General Information Hospital overall rating 1 Hospital overall rating
General Information Hospital overall rating footnote Hospital overall rating footnote
General Information Hospital Ownership Voluntary non-profit - Private Hospital Ownership
General Information Hospital Type Acute Care Hospitals Hospital Type
General Information Meets criteria for birthing friendly designation Y Meets criteria for birthing friendly designation
General Information MORT Group Footnote MORT Group Footnote
General Information MORT Group Measure Count 7 MORT Group Measure Count
General Information Pt Exp Group Footnote Pt Exp Group Footnote
General Information Pt Exp Group Measure Count 8 Pt Exp Group Measure Count
General Information READM Group Footnote READM Group Footnote
General Information READM Group Measure Count 11 READM Group Measure Count
General Information Safety Group Footnote Safety Group Footnote
General Information Safety Group Measure Count 8 Safety Group Measure Count
General Information State AR State
General Information TE Group Footnote TE Group Footnote
General Information TE Group Measure Count 12 TE Group Measure Count
General Information Telephone Number (501) 202-3000 Telephone Number
General Information ZIP Code 72117 ZIP Code
HAC Reduction Program fiscal_year 2,026 fiscal_year
HAC Reduction Program measures — cauti — sir 0.21 measures.cauti.sir
HAC Reduction Program measures — cdi — sir 0.28 measures.cdi.sir
HAC Reduction Program measures — clabsi — sir 0.28 measures.clabsi.sir
HAC Reduction Program measures — mrsa — sir 1.05 measures.mrsa.sir
HAC Reduction Program measures — ssi — sir 1.36 measures.ssi.sir
HAC Reduction Program payment_reduction No payment_reduction
HAC Reduction Program total_hac_score -0.11 total_hac_score
Medicare Spending per Beneficiary End Date 12/31/2024 End Date
Medicare Spending per Beneficiary Measure ID MSPB-1 Measure ID
Medicare Spending per Beneficiary Start Date 01/01/2024 Start Date
Medicare Spending per Beneficiary Value 1.05 Value
Readmissions (HRRP) Acute Myocardial Infarction (Heart Attack) — Excess readmission ratio 1.01 0.9995 p55 READM-30-AMI-HRRP.excess_readmission_ratio
Readmissions (HRRP) Acute Myocardial Infarction (Heart Attack) — Expected readmission rate 12.0% READM-30-AMI-HRRP.expected_readmission_rate
Readmissions (HRRP) Acute Myocardial Infarction (Heart Attack) — Number of discharges 236 READM-30-AMI-HRRP.num_discharges
Readmissions (HRRP) Acute Myocardial Infarction (Heart Attack) — Number of readmissions 29 READM-30-AMI-HRRP.num_readmissions
Readmissions (HRRP) Acute Myocardial Infarction (Heart Attack) — Predicted readmission rate 12.1% READM-30-AMI-HRRP.predicted_readmission_rate
Readmissions (HRRP) CABG Surgery — Excess readmission ratio 0.97 1.0000 p39 READM-30-CABG-HRRP.excess_readmission_ratio
Readmissions (HRRP) CABG Surgery — Expected readmission rate 9.0% READM-30-CABG-HRRP.expected_readmission_rate
Readmissions (HRRP) CABG Surgery — Predicted readmission rate 8.8% READM-30-CABG-HRRP.predicted_readmission_rate
Readmissions (HRRP) COPD — Excess readmission ratio 0.96 0.9969 p15 READM-30-COPD-HRRP.excess_readmission_ratio
Readmissions (HRRP) COPD — Expected readmission rate 17.0% READM-30-COPD-HRRP.expected_readmission_rate
Readmissions (HRRP) COPD — Number of discharges 234 READM-30-COPD-HRRP.num_discharges
Readmissions (HRRP) COPD — Number of readmissions 35 READM-30-COPD-HRRP.num_readmissions
Readmissions (HRRP) COPD — Predicted readmission rate 16.3% READM-30-COPD-HRRP.predicted_readmission_rate
Readmissions (HRRP) Heart Failure — Excess readmission ratio 1.09 0.9983 p90 READM-30-HF-HRRP.excess_readmission_ratio
Readmissions (HRRP) Heart Failure — Expected readmission rate 19.4% READM-30-HF-HRRP.expected_readmission_rate
Readmissions (HRRP) Heart Failure — Number of discharges 477 READM-30-HF-HRRP.num_discharges
Readmissions (HRRP) Heart Failure — Number of readmissions 107 READM-30-HF-HRRP.num_readmissions
Readmissions (HRRP) Heart Failure — Predicted readmission rate 21.1% READM-30-HF-HRRP.predicted_readmission_rate
Readmissions (HRRP) Hip/Knee Replacement — Excess readmission ratio 1.28 0.9916 p94 READM-30-HIP-KNEE-HRRP.excess_readmission_ratio
Readmissions (HRRP) Hip/Knee Replacement — Expected readmission rate 6.7% READM-30-HIP-KNEE-HRRP.expected_readmission_rate
Readmissions (HRRP) Hip/Knee Replacement — Predicted readmission rate 8.6% READM-30-HIP-KNEE-HRRP.predicted_readmission_rate
Readmissions (HRRP) Pneumonia — Excess readmission ratio 0.98 0.9955 p41 READM-30-PN-HRRP.excess_readmission_ratio
Readmissions (HRRP) Pneumonia — Expected readmission rate 15.5% READM-30-PN-HRRP.expected_readmission_rate
Readmissions (HRRP) Pneumonia — Number of discharges 756 READM-30-PN-HRRP.num_discharges
Readmissions (HRRP) Pneumonia — Number of readmissions 114 READM-30-PN-HRRP.num_readmissions
Readmissions (HRRP) Pneumonia — Predicted readmission rate 15.2% READM-30-PN-HRRP.predicted_readmission_rate
Value-Based Purchasing Clinical Outcomes 5.83 5.00 p55 clinical_outcomes_score
Value-Based Purchasing Efficiency & Cost Reduction 0.00 2.50 p0 efficiency_score
Value-Based Purchasing Person & Community Engagement 4.25 8.75 p12 person_community_score
Value-Based Purchasing Safety 13.33 10.00 p70 safety_score
Value-Based Purchasing Total Performance Score 23.42 29.50 p28 total_performance_score
Methodology

Full methodology →